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National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
NATEF EVALUATION NATEF EVALUATION TEAM LEADER (ETL) TEAM LEADER (ETL)
TRAININGTRAINING
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
NATEF EVALUATION NATEF EVALUATION TEAM LEADER (ETL) TEAM LEADER (ETL)
TRAININGTRAINING
Part I - IntroductionPart I - Introduction
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ASE MISSIONASE MISSION
To improve the quality of vehicle To improve the quality of vehicle repair and service through repair and service through testing and certification.testing and certification.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
National Institute for Automotive
Service Excellence
ASE Technician
Certification
ASE Entry-level
TrainingProgram
Certification
NATEFNational Automotive
TechniciansEducation Foundation
ASE In-serviceTrainingProvider
CertificationStandards for
Skills RecognitionStandards for
Training Programs/Providers
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Recom-mendation
forCertification
On-SiteEvaluation
Program Certification Program Certification ProcessProcess
NATEFReview
ASE Certification (5 years)
ProgramSelf
Evaluation
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Peer Review ProcessPeer Review ProcessRoles & ResponsibilitiesRoles & Responsibilities
• NATEFNATEF• ETLETL• Team membersTeam members• Program seeking certificationProgram seeking certification
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
NATEF EVALUATION NATEF EVALUATION TEAM LEADER (ETL) TEAM LEADER (ETL)
TRAININGTRAINING
Part II – The ProtocolPart II – The Protocol
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ENTRY-LEVEL PROGRAMENTRY-LEVEL PROGRAMCERTIFICATIONCERTIFICATION
AutomobileAutomobile(includes optional CNG, LPG) (includes optional CNG, LPG)
Collision Repair & Collision Repair & RefinishRefinish
Medium/Heavy Truck Medium/Heavy Truck (includes optional CNG, LNG, LPG)(includes optional CNG, LNG, LPG)
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Program StandardsProgram Standards1.1. PurposePurpose
2.2. AdministrationAdministration
3.3. Learning Learning ResourcesResources
4.4. FinancesFinances
5.5. Student Student ServicesServices
6.6. InstructionInstruction
7.7. EquipmentEquipment
8.8. FacilitiesFacilities
9.9. Instructional Instructional StaffStaff
10.10. Cooperative Cooperative AgreementsAgreements
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Program Standards Program Standards DevelopmentDevelopment
• Committees of industry and Committees of industry and education representativeseducation representatives
• Determine:Determine:– task listtask list– tools and equipment requirementstools and equipment requirements– hourshours– instructor qualificationsinstructor qualifications
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Five Point Rating ScaleFive Point Rating Scale
55 Exceptional; Above AverageExceptional; Above Average
44 Average; AdequateAverage; Adequate
33 Somewhat; Needs Somewhat; Needs ImprovementImprovement
22 Very littleVery little
11 Not at allNot at all
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Rating Standards
Documentation!Documentation!Documentation!
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 1 - Purpose
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 2 - Administration
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 3 – Learning Resources
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 4 – Finances
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 5 – Student Services
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 6 – Instruction
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
CALCULATING HOURSCALCULATING HOURS
NATEF accepts what each NATEF accepts what each institution’s regional institution’s regional and/or national accrediting and/or national accrediting agency defines as an agency defines as an instructional hour. instructional hour.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 7 – Equipment
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 8 – Facilities
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 9 – Instructional Staff
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Standard 10 – Cooperative Agreements
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
NATEF EVALUATION NATEF EVALUATION TEAM LEADER (ETL) TEAM LEADER (ETL)
TRAININGTRAINING
Part III – The ProcessPart III – The Process
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL Packet Final Report Forms ChecklistFinal Report Forms Checklist Applied Academics Memo (if Applied Academics Memo (if
applicable)applicable) FormsForms ETL On-site Evaluation NotebookETL On-site Evaluation Notebook Team Member On-site Evaluation Team Member On-site Evaluation
NotebookNotebook
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL CHECKLISTETL CHECKLIST Review Entire Manual Review Entire Manual
(ETL Checklist p. 214 - auto)*(ETL Checklist p. 214 - auto)* Talk with program Talk with program
coordinatorcoordinator
Schedule on-site Schedule on-site
Review qualifications of Review qualifications of team membersteam members
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Pre On-Site Evaluation Activities
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL CHECKLISTETL CHECKLIST At least two weeks prior to on-site At least two weeks prior to on-site
you must have received:you must have received:1.1. Application for On-site EvaluationApplication for On-site Evaluation
2.2. Course of Study (p.22Course of Study (p.22 Procedures Procedures section - item 4)section - item 4)
3.3. On-site Team Member ListOn-site Team Member List
4.4. Advisory Committee ListAdvisory Committee List
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL CHECKLISTETL CHECKLISTApprove and sign the application Approve and sign the application
- send it to NATEF- send it to NATEFReceive Team Packets from Receive Team Packets from
NATEFNATEF““Guide for Team Members” and Guide for Team Members” and
schedule to team membersschedule to team membersSend schedule to on-site Send schedule to on-site
coordinatorcoordinator
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
On-Site Activities –Day 1
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
SPECIAL SPECIAL CONSIDERATIONSCONSIDERATIONS
Anxiety level - school and teamAnxiety level - school and team Meet the day/evening prior, if Meet the day/evening prior, if
possiblepossible Explain process and expectationsExplain process and expectations Review schedule and facilityReview schedule and facility Start with short, easy assignmentsStart with short, easy assignments Ask host to be available for Ask host to be available for
questionsquestions
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 2.5 AStandard 2.5 A
The Advisory Committee The Advisory Committee mustmust convene a minimum of convene a minimum of two (2) times a year (meeting two (2) times a year (meeting minutes are required).minutes are required).
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 5.5 FStandard 5.5 F
The Advisory Committee The Advisory Committee mustmust review information from review information from annual follow-up procedure annual follow-up procedure and provide input for and provide input for modifications to the program.modifications to the program.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 6.5 A Standard 6.5 A (Auto)
95% of P1 tasks95% of P1 tasks
80% of P2 tasks80% of P2 tasks
50% of P3 tasks50% of P3 tasks
mustmust be in curriculum be in curriculum
GST must teach 100% of tasksGST must teach 100% of tasks
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 6.5 A Standard 6.5 A (Collision)
95% of HP-I tasks95% of HP-I tasks
90% of HP-G tasks90% of HP-G tasks
mustmust be in curriculum be in curriculum
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 6.5 A Standard 6.5 A (Truck)
95% of P1 tasks95% of P1 tasks
70% of P2 tasks70% of P2 tasks
25% of P3 tasks25% of P3 tasks
mustmust be in curriculum be in curriculum
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 7.1 AStandard 7.1 A
All shields, guards, and All shields, guards, and safety devices must be in safety devices must be in place, operable, and used.place, operable, and used.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 7.1 BStandard 7.1 B
Safety glasses Safety glasses mustmust be worn be worn by all students, instructors, by all students, instructors, and visitors in the lab/shop and visitors in the lab/shop area while lab is in session.area while lab is in session.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 9.1DStandard 9.1D Instructors must be ASE Instructors must be ASE
certified in the areas they certified in the areas they teach.teach.
GST Instructors must be GST Instructors must be ASE certified in A-4, A-5, ASE certified in A-4, A-5,
A-6, and A-8.A-6, and A-8.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
GO / NO - GO ITEMSGO / NO - GO ITEMS Standard 9.3 BStandard 9.3 B Instructors are required to Instructors are required to
attend at least 20 hours/year attend at least 20 hours/year of recognized industry of recognized industry update training relevant to update training relevant to the areas in which the the areas in which the program is certified. program is certified.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
On-Site Activities – Day 2
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL CHECKLISTETL CHECKLIST Summarize conclusions & sign Summarize conclusions & sign
the reportthe report Hold debriefing meeting with Hold debriefing meeting with
school personnelschool personnel Write a summary of your meeting Write a summary of your meeting
for your final reportfor your final report
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Post On-Site Evaluation Activities
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL CHECKLISTETL CHECKLISTWithin one week of evaluation Within one week of evaluation (make a (make a
copy for your files)copy for your files)
mail to NATEF:mail to NATEF:1.1. Final Report Form - p. 225Final Report Form - p. 225
2.2. Supplementary Sheet Forms - p. 229Supplementary Sheet Forms - p. 229
3.3. Employer Questionnaire Forms - p. 238Employer Questionnaire Forms - p. 238
4.4. On-site Team Member List - p. 240On-site Team Member List - p. 240
5.5. Instructor Qualification Sheets - p. 239Instructor Qualification Sheets - p. 239
6.6. Summary of meeting with school Summary of meeting with school personnel - sample in Appendix Bpersonnel - sample in Appendix B
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Online Report Submission
Submit final reports onlineSubmit final reports online Access through new ETL Access through new ETL Resource section Resource section (register (register for a password)for a password) Also available: ETL Forum; Also available: ETL Forum; upcoming video; other upcoming video; other resourcesresources
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Issues/Concerns
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
NATEF EVALUATION NATEF EVALUATION TEAM LEADER (ETL) TEAM LEADER (ETL)
TRAININGTRAINING
Part IV – Review & Part IV – Review & SummarySummary
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
Congratulations!
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ASE MISSIONASE MISSION
To improve the quality of vehicle To improve the quality of vehicle repair and service through repair and service through testing and certification.testing and certification.
National Institute for Automotive Service ExcellenceNational Institute for Automotive Service Excellence
ETL Resource Center Discussion ForumDiscussion Forum ETL QuizETL Quiz ETL Training VideoETL Training Video On-Site Photo AlbumOn-Site Photo Album