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Andrew Johnstone-Burt National Public Sector Leader “Boosting Public Sector Productivity through Digital Disruption”

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Page 1: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment

Andrew Johnstone-Burt National Public Sector Leader “Boosting Public Sector Productivity through Digital Disruption”

Page 2: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 3: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 4: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 5: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 6: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 7: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 8: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 9: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment

Intensifying Adoption – Days to reach 1 million sold units

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Citizens needs

Regulatory reform cutting the red tape

Contestability reshaping the size of

government

Digital transformation of Service Delivery

Citizen Service 2.0 Mobile Workers Co-Creation and Co-Production

Three sources of productivity for governments

Page 12: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 13: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 14: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 15: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 16: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
Page 17: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment
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Page 19: National Public Sector Leader - IPAA WA...Untitled.pdf - Adobe Reader File Edit View Window Help Citizen Service 2.0: Increase citizen satisfaction through e-senrces Tools Sign Comment

Andrew Johnstone-Burt National Public Sector Lead Tel: +61 4 78 305 251 [email protected]