National Workshop Gap Analysis on Implementation of MRA on
Tourism Professionals and Feasibility Study for the Establishment
of a Regional Secretariat
Slide 2
ASEAN Economic Community
Slide 3
Core Elements of Single Market and Production Base
Slide 4
MRA on Tourism Professionals MRA was adopted on 8 January 2009
in Ha Noi, during the 12 th Meeting of ASEAN Tourism Ministers
Objectives of MRA: To facilitate mobility of Tourism Professionals;
and To exchange information on best practices in competency-based
education and training for Tourism Professionals and to provide
opportunities for cooperation and capacity building across ASEAN
Member States.
Slide 5
Benefits of MRA on Tourism Professionals Facilitate mobility of
tourism professionals based on the tourism competency
qualification/ certificate Enhance conformity of the competency
based training/education Skills recognition Improve the quality of
tourism human resources (graduates are ready to work in the
industry) Enhance the quality of tourism services
Slide 6
Hotel Services Front Office 1.Front Office Manager 2.Front
Office Supervisor 3.Receptionist 4.Telephone Operator 5.Bell Boy
5.Bell Boy House Keeping 1.Executive Housekeeper 2.Laundry Manager
3.Floor Supervisor 4.Laundry Attendant 5.Room Attendant 6.Public
Area Cleaner Food Production 1.Executive Chef 2.Demi Chef 3.Commis
Chef 4.Chef de Partie 5.Commis Pastry 6.Baker 7.Butcher Food and
Beverage Service 1.F&B Director 2.F&B Outlet Manager 3.Head
Waiter 4.Bartender 5.Waiter
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Travel Services Travel Agencies 1.General Manger 2.Assistant
General Manager 3.Senior Travel Consultant 4.Travel Consultant Tour
Operation 1.Product Manager 2.Sales and Marketing Manager 3.Credit
Manager 4.Ticketing Manager 5.Tour Manager
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Slide 9
Infrastructure Required for MRA on Tourism Professionals Common
Competency Standards for Tourism Professionals Common ASEAN Tourism
Curriculum Framework of Curriculum Description of Curriculum
Regional Qualification Framework and Recognition System Toolboxes
Regional Organizations Regional Monitoring Body (ASEAN Tourism
Professional Monitoring Committee) Regional Secretariat National
Organizations National Tourism Certification Board National Tourism
Professionals Board Tourism Professionals Registration System (a
web-based facility)
Slide 10
Follow-up Implementation Requirements
Slide 11
Gap Analysis on Implementation of MRA on Tourism
Professionals
Slide 12
Objectives Map and compare qualifications in all ASEAN Member
States with the agreed ASEAN Common Competency Standards on Tourism
Professionals (ACCSTP), Common ASEAN Tourism Curriculum (CATC), and
Regional Qualifications Framework and Skills Recognition System
(RQFSRS). Identify gaps and opportunities for the improvement of
the qualification system applied by appointed tourism training and
education institution in each ASEAN Member State and recommend
follow-up actions. Assessment of hard infrastructure the
availability of training facilities including schools or training
institutions and the presence of National Tourism Professional
Boards (NTPBs) and Tourism Professional Certification Boards (TPCB)
offices Assessment of related national laws, policies and
regulations and the capacity and organisational structure of the
NTPBs and TPCBs (soft infrastructure) Assess each ASEAN Member
States preparedness to implement the MRA and to recommend actions
to improve their regulatory framework, institutional linkages and
capacity for effective implementation of the MRA
Slide 13
Feasibility Study for the Establishment of a Regional
Secretariat for ASEAN Tourism Professionals
Slide 14
Objectives Assess the need for the Secretariats establishment
and whether it is the best option to respond to the MRA
requirements. Identify how the secretariat should operateprocesses
and mechanismsand how to position itself to best support the work
of the ATPMC and related institutions. Recommend the nature of the
commitment and resources that will be required from the
stakeholders for the Regional Secretariat to operate effectively.
Secured commitments prior to the establishment of the Secretariat
to increase effectiveness, impact and sustainability of the
Secretariat.
Slide 15
Mechanism of MRA for Tourism Professionals Assessment Country A
Country B Certification ATPMC NTPB BNTPB A TPCBNTPB ATPRS Matching
Matrix Verification Job Opportunities Job Interview Work Permit Job
Seeker Registration [CATC]
Slide 16
Establishment of Secretariat Support the work of the ASEAN
Tourism Professionals Monitoring Committee (ATPMC) Create awareness
and disseminate information about this Arrangement on Tourism
Professionals within ASEAN; Promote, update, maintain and monitor
the ACCSTP and the CATC; Notify promptly the concerned TPCB upon
receipt of feedback from NTPBs, in case a foreign Tourism
Professional is no longer recognised by the host country;
Facilitate the exchange of information concerning assessment
procedures, criteria, systems, manuals and publications relating to
this Arrangement; Report its work progress to the ASEAN NTOs;
Formulate and update necessary mechanisms to enable the
implementation of this Arrangement; and Such other functions and
responsibilities that may be assigned to it by the ASEAN NTOs in
the future. Maintain ATPRS: Maintain ATPRS: web-based facility to
disseminate details regarding the list of Foreign Tourism
Professionals duly certified in accordance with MRA
