Communication Basics

From Latin word: communicare (to inform, tell, show or spread information)

Mehrabian Model: (For the effectiveness of spoken communication)

7% of meaning is in the words 38% of meaning is paralinguistic (tone, style of

speaking, body language) 55% of meaning is conveyed through facial

expression

Business Communication

It is the flow of information and understanding from one person to another at the same level or at different levels. It is a process which enables management to allocate and supervise the work of the employees.

Difference between General and Business Communication (

Business Communication

Deals with commercial and industrial subjects Commercial and technical vocabulary, use of

graphic and audio-visual aids Impartial and objective Entails complex writing techniques and

procedures

Effective Business communication

The use of effective language to convey a clear business message to achieve a predetermined objective.

Internal and External business activities

Characteristics of Business Communication

Continuous process A short lived process Needs proper understanding Leads to the achievement of the

organizational objective Dispels misunderstanding

Benefits of Effective Communication

Increased productivity Increased awareness among employees Enhanced professional image Improved customer relations More?

Functions of Communication

Information Control Motivation (Goals, progress, reinforcement of

desired behaviour) Emotional Expression

Roles of a Manager

Interpersonal Figurehead Leader Liasion

Information Monitor

Dissembler

Spokesperson

Decisional Entrepreneur Disturbance Handler Resource Allocator Negotiator

Communication Network

Sender conceives an idea Sender encodes the idea using appropriate

symbols Sender sends the message through a suitable

channel Receiver receives the message Receiver decodes and interprers the message Receiver sends response

Receiving the message depends on various factors. Sensory Mental alertness Cultural background Will Experiences Knowledge Prejudice

Basic Facts about Communication

The cycle is incomplete without receiving. Message received is not necessarily the same

as message delivered. Meaning sent and received is in the mind and

not in the words or other symbols. The symbols used in communication are

imperfect because of cultural differences.

Communication Networks

Formal and informal Communication Upward Communication (requests, reports,

proposals and feedback messages, the mum effect)

Downward Communication (information, instructions, directions and orders)

Horizontal Communication Spiral or Diagonal Communication

Informal Communication

Grapevine Rumour

Miscommunication

Organizational Structure (transfer points, to overcome distortion and delay techniques like employee surveys, open-door policies, newsletters, memos can be used.)

Difference in Status Lack of Trust Closed Communication Climate Incorrect choice of Medium

-contd

Information overload Message complexity Message competition Unethical Communication Physical Distractions

Effectiveness in Managerial Communication

Appropriate communication Style Audience-centered Approach Understanding of Intercultural Communication Commitment to Ethical communication Proficiency in Communication Technology Reducing the number of Messages

Strategies for Improving Organizational Communication

Encourage open feedback Use Simple Language Avoid Overload Walk the Talk

Communication BasicsBusiness CommunicationBusiness CommunicationEffective Business communicationCharacteristics of Business CommunicationBenefits of Effective Communication

Functions of CommunicationRoles of a ManagerSlide 9Communication NetworkSlide 11Basic Facts about CommunicationCommunication NetworksInformal CommunicationMiscommunication-contdEffectiveness in Managerial CommunicationStrategies for Improving Organizational Communication