20.05.2016

NAV facts and figures 2015

20.05.2016 Page 2

1/3 of the

National Budget

Provides services for 2.8 million

people

60 different allowances and

benefits

Employment schemes

Social services

This is NAV

20.05.2016 Page 3

These are NAV’s priorities

MORE PEOPLE

ACTIVE AND IN

WORK

GREATER

EXPERTISE

BETTER USER

MEETINGS

20.05.2016 i 3

20.05.2016 Page 4

Highlights in 2015

• The disability

benefits reform

• The A-scheme

January

Debate in the

Norwegian Storting

on ICT modernisation

New NAV Director

takes up her

appointment

• Job Fair Week

• Report from the

Committee of

Experts

New digital solutions

for the users

March June

October

Noticeable rise in

dismissals and lay-

offs

Unemployment

continues to rise and

reached 3.0% compared

with 2.7% the year

before

December

The Office of the

Auditor General

approves the 2014

accounts

20.05.2016 Page 5

NAV in 2015

LABOUR AND

SERVICES BENEFITS

Directorate of Labour and Welfare

ACCOUNTING

Partnership

with 428

municipalities

NAV County

NAV Call & Service Centre

NAV Assistive Technology

& Adaptations

NAV Offices in

muncipalities and urban

districts

NAV Administration

NAV Pensions

NAV Control

NAV Complaints

NAV International

NAV Collection

NAV Accounting /

Pensions

NAV Accounting

Benefits

NAV Accounting

Services

20.05.2016 Page 6

= Senior management

= Departments that coordinate, set limits

and have support functions across lines

= Departments with operational management of units in

”external agency” (management lines)

Director General

Benefits

Department

Labour and

Services

Department

Accounting and

Management

Staff

Development

Staff

Knowledge

Staff

Internal Audit

Communication

Staff HR Staff IT Department

Secretariat

Reorganisation in the Directorate (from April 2016)

NAV Administration

NAV Pensions

NAV Control

NAV Complaints

NAV International

NAV Collection

NAV Accounting / Pensions

NAV Accounting Benefits

NAV Accounting Services

Partnership

with 428

municipalities

NAV County

NAV Call & Service Centre

NAV Assistive Technology

& Adaptations

NAV Offices in

muncipalities and urban

districts

20.05.2016 Page 7

NOK 450,900 million is spent on:

190 563

76 633 39 534

35 020

33 076

15 113

13 764 7 710 1 640 759

37 100

Old age pension

Disability pension

Sickness benefit

Work Assessement Allowance (AAP)

Medical refunds

Child benefit

Unemployment benefit

Labour Market schemes

Cash-fot-care-benefit

Advance child maintenance

Others

NAV

The National Budget

NOK

million

20.05.2016 Page 8

NAVs payments 2015

No. of

recipients

Payments in

MNOK

Sickness benefit 729,796* 39,534

Unemployment benefit 67,161 13,764

Work Assessment Allowance 150,931 35,020

Old age pension 868,513 190,563

Disability pension 314,748 76,633

Child benefit 673,202 15,113

Cash-for-care benefit 15,749 1,640

*No. of cases

20.05.2016 Page 9

The economic downturn resulted in higher unemployment

Unemployment rose each month in the whole of 2015

More lay-offs

Major geographical differences

Sharp rise in unemployment in the oil industry and oil counties, and

a slight fall in unemployment in other regions

The percentage that found work was higher than the year before year

Many unemployed are well qualified and find a new job

More people with impaired work ability combine work and benefits

from NAV

Trends in the labour market in 2015

20.05.2016 Page 10

Unemployment figures in 2015

Around 80,000 unemployed

Unemployment rose from 2.8 (2014) to 3.0 per cent

225,000 people reported that they were fully unemployed at one time or

another during the year

67,200 people were receiving unemployment benefits at the end of the

year

324,000 people were registered as job seekers with NAV during

the year

20.05.2016 Page 11

Fully unemployed and job seekers in 2015

40000

50000

60000

70000

80000

90000

100000

110000

Fully unemployed

Fully unemployed and job seekersparticipating in employment schemes

20.05.2016 Page 12

Fully unemployed and job seekers in 2006-2015

0

20000

40000

60000

80000

100000

120000

Helt ledige Helt ledige og arbeidssøkere på tiltakFully

unemployed

Fully unemployed and job seekers

participating in employment schemes

Ja

n. 2

00

6

Ju

ly 2

00

6

Ja

n. 2

00

7

Ju

ly 2

00

7

Ja

n. 2

00

8

Ju

ly 2

00

8

Ja

n. 2

00

9

Ju

ly 2

00

9

Ja

n. 2

01

0

Ju

ly 2

01

0

Ja

n. 2

01

1

Ju

ly 2

01

1

Ja

n. 2

01

2

Ju

ly 2

01

2

Ja

n. 2

01

3

Ju

ly 2

01

3

Ja

n. 2

01

4

Ju

ly 2

01

4

Ja

n. 2

01

5

Ju

ly 2

01

5

0

20.05.2016 Page 13

Unemployed young people

While gross unemployment increased for all age groups, it fell for those under the age

of 20 and remained stable for those between the ages of 20-24.

There are more young people participating in employment schemes and fewer long-

term unemployed than all other age groups.

There are far more young people who have received follow-up in the last 3 months than

in other groups.

Percentage with follow-up No. of unemployed * % participating in

emplmnt. schemes

compared with fully

unemployed

Under 20 years of age 96% 2,000 37%

20-24 years of age 91% 10,400 20%

25-29 years of age 86% 12,800 13%

* on average in 2015

20.05.2016 Page 13

20.05.2016 Page 14

Youth Unemployment and Measure Participation

-5%

1% 5% 9%

5%

14%

23%

30%

37%

20%

13% 12%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

35%

40%

19 år og under 20 - 24 år 25 - 29 år 30 år eller eldre

Endring i ledighet, fra 2014 til2015

Andel langtidsledige,gjennomsnitt 2015

Tiltaksintensitet,gjennomsnitt 2015

yrs years and younger yrs yrs or older

Measure participation

average for 2015

y

Change in unemployment

from 2014 - 2015

% Long-term unemployed

average for 2015

19 yrs and younger 20-24 yrs 25-29 yrs 30 yrs and older

20.05.2016 Page 15

Immigrants Unemployment and Measure Participation

0%

12%

7% 7%

27%

32%

24% 26%

20%

9%

13% 14%

0%

5%

10%

15%

20%

25%

30%

35%

Innvandrer landutenfor EØS

Innvandrer EØS land Norge Alle grupper

Change inunemployment 2014-2015

% Long termunemployment,average for 2015

Measureparticipation averagefor 2015

Immigrants outside EEA Immigrants EEA Norway All groups

20.05.2016 Page 16

Follow-up of people on sick leave

Work focusing on persons on sick leave had top priority in 2015:

Earlier and more targeted efforts in the follow-up work

There is a link between closer follow-up* and a higher percentage of

graded sick leave

We hold more dialogue meetings (2 and 3) than before

There is potential to increase cooperation between the participants in

the sickness absence work

NAV has initiated a series of trials and development initiatives in 2015,

in line with the Inclusive Workplace Agreement's regime with

simplified follow-up

* The Hedmark model

20.05.2016 Page 17

Follow-up work Job seekers and users with impaired work ability

60%

65%

70%

75%

80%

85%

jan feb mar apr mai jun jul aug sep okt nov des

% job seekers withfollow-up in last 3months 2014

% job seekers withfollow-up in last 3months 2015

% people with impairedwork ability with follow-up the last 6 months2014

% people with impairedwork ability with follow-up the last 6 months2015

jan feb mar apr may jun jul aug sep oct nov dec

20.05.2016 Page 18

NAV Inclusive Workplace Support Centre

• In 2015, there were 68,000 deliveries to businesses with the Inclusive

Workplace Agreement, an increase of 2,000 from the year before

• In 2015, a significant amount of time was spent on entering into cooperation agreements which are valid up to 2018

• The support centres now participate in the counties’ market teams

• The NAV offices usually have market plans and permanent contact

persons

• There is closer cooperation between the support centres and the NAV

offices, both in individual cases and system-oriented work

20.05.2016 Page 19

Cooperation with employers

More and better market work in 2015. More employers received

assistance from NAV

More new recruitment agreements have been entered into and there

have been more and a variety of job fairs, breakfast meetings with

employers, etc.

Stronger cooperation between NAV offices and NAV Inclusive

Workplace Support Centres

Increased supply of directly notified jobs to NAV

Strong increase in the number of placements

To meet higher unemployment in parts of the country, a cross-county

"mobility group” has been set up to assist with restructuring and

downsizing

20.05.2016 Page 20

Assistive Technology and Adaptations

More applications for assistive aids

Last year, NAV provided assistive technology totalling NOK 45 million

2,350 people were registered as users of the interpretation service

The Assistive Technology Service achieved a high score in the user survey

We are working to improve efficiency, and the possibility to submit a vehichle

application online was introduced in 2015

20.05.2016 Page 21

Old age pension

• The number of senior citizens is rising

• More people are drawing their pension before they turn 67

• At the same time, many people who took early retirement continue to work

• The number of retirees will exceed 1 million in around 2020

• 886,500 people received old age pension in 2015

• This was an increase of 3.7 per cent compared with the previous year

• 3 out of 10 people aged 62-66 took out retirement in 2015, a total of 89,000

• 64 per cent of early retirees combined work and old age pension

• Since 2010, the number of retirees has increased by 31 per cent

20.05.2016 Page 22

More retirees

0

100 000

200 000

300 000

400 000

500 000

600 000

700 000

800 000

900 000

1 000 000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

Menn+kvinner

Menn

Kvinner

Men + women

Men

Women

20.05.2016 Page 23

Record number of social security fraud cases

NAV gives priority to reporting the most serious fraud cases to the

police

We uncover more fraud related to work assessment allowances

and unemployment benefits than before

Labour market crime is a top priority area. We cooperate with the

Labour Inspection Authority, the police and the Norwegian Tax

Administration

2010

2011

2012

2013

2014

2015

No. of reported cases 975 1,358 1,199 1,318 1,244 1,472

No. of cases 1,026 1,396 1,265 1,378 1,285 1,559

Amount (MNOK) 133.9 188.9 210.6 238.6 271.3 302.8

20.05.2016 Page 24

How do our users contact us?

• 60 million visits to nav.no

• 19 million logons at nav.no

• 7 million visits to 430 NAV offices*

• 6 million telephone calls received

• 20 million letters sent out*

• 417,908 digital applications

• 300,000 messages via “Write to us”

and “Write to user”

• 27,500 Facebook inquiries

• ………… and 36,000 media reports

You can apply online for:

Unemployment benefit

Disability pension

Old age pension

Parental benefit/statutory paternal

leave

Benefits while participating in an

employment scheme

Work Assessment Allowance

Car allowance

* Some of the figures are older than 2015 and therefore are

misleading.

20.05.2016 Page 25

More people are using web solutions

0

5000

10000

15000

20000

25000

Arbeidsavklaringspenger

Dagpenger

Foreldre- ogsvangerskapspenger

Work Assesement

Allowance

Unemployment benefits

Parental and maternity

benefits

The development in use of new self-service solutions provided in 2014 and 2015

Jun jul aug sept oct nov dec jan 2016

20.05.2016 Page 26

“How satisfied are you with our service on the whole?”

Average score:

1 = very dissatisfied

6 = very satisfied

Comparison between the user survey among employers and the individual user survey

Individual user Employer

20.05.2016 Page 27

Modernisation and development in 2015

Old age pension

2016

• ICT functionality for the old age pension regulations from 1 January 2016

EDAG inI NAV

(a-scheme)

• Functionality for benefit reporting to the a-scheme

Benefit simplification:

• Facilitate, 40 applications became 5

Letters

• Common component for production and distribution of letters

Project 2

• preliminary work to improve the further modernisation work

• framework conditions have been prepared for organisation and implementation of further modernisation

User dialogue:

• Digital application for Work Assessment Allowance

• Digital application for parental benefit

• Digital application for car and special equipment for a car

• Digital application for benefits while participating in an employment scheme

The disability pension reform t

• (New disability pension reform from 2015)

• Online application for disability pension

• Child allowance to disabled persons

20.05.2016 Side 27

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NAV’s challenges ahead

More senior citizens and a larger immigrant population means more NAV users

Higher number of job seekers who have not completed an upper secondary school

education

Need for more cooperation on users with mental disorders

More people receiving benefits due to mental disorders

More difficult for vulnerable groups to enter the labour market

Increased income inequality

Users expect a higher level of self-service with the possibility for customisation

More use of the ordinary labour market to integrate long-term unemployed

Less complex regulations that also provide room for individual customisation

The migrant situation dominated the end of 2015

31,100 people applied for asylum, three times more than the year before