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NAVCA Quality Award
Andrea AllezPerformance Improvement Manager [email protected] 0114 2893950
Excellent service for local groups
Development of Quality Award
• Performance Standards developed, piloted and agreed by membership in 2005
• Quality Award audit process trialed, refined and launched June 2006
• Trade Mark application made for the ‘Q’• 7 LIOs achieved Award; 38 CVS signed up
Excellent service for local groups
Emphasis on Effectiveness and Continuing Improvement
As sector becomes more prominent in mainstream service delivery, questions of effectiveness increaseAward is designed to help LIO’s demonstrate their effectiveness The Award includes all the key areas of work a local infrastructure organisation undertakes and identifies what it is achieving This gives clarity to both the organisation and all of its stakeholders
Excellent service for local groups
How to achieve the award
Excellent service for local groups
Stage 1
Application to start the process and receive the Award pack. Payment of £100 at this stage.
Carry out self-assessment – deadline for completion within 1 year.
Stage 2
External audit – payment of balance £1675
The Award pack
• Guidance notes
• Overview of standards & outcome indicators
• A worked up example of a self assessment – No 3
• The Standards
• CD - Self-assessment workbook; Action Plan ;
Mapping Chart; a further copy of the Standards
Excellent service for local groups
Self-Assessment
• Against all outputs and outcomes for each Standard• Focus is on evidence that LIO has made a difference to
the local voluntary and community sector through the work it does
• Uses evaluation tools from Measuring Effectiveness pack – hard copy sent to all members + tools accessible on NAVCA website:
http://www.navca.org.uk/publications/meseffect/
Excellent service for local groups
Self-Assessment
Standard 1: The organisation pro-actively identifies needs in the
local community and facilitates improvement in service provision to
meet those needs.
1 Not meeting any of the outcomes in this standard
2 Effectiveness on some/not all outcomes
3 Effectiveness demonstrated on all outcomes
4 Outstanding effectiveness achieved re this standard
Excellent service for local groups
1 2 3 4
Self-Assessment: Standard 1
1.1 Is better informed about new needs Outcome: VCS enabled to receive information on new needs
emerging in community through regular Network and Forum meetings, and through on-line Forums. For example, WCN identified summer activities for children as a key priority, and this became an LAA stretch target
Evidence: Reports and minutes from Networks and Forums (including on-line Forums)
Outcome: Our Development Team help groups access statistics about need e.g. Index of Multiple Deprivation, using specialist software - Pebbleshore.
Evidence: Capacity Building Team monitoring information
Excellent service for local groups
Self-Assessment: Standard 1
1.2 Reviews its services in response to information about changing or emerging needs.
Outcome: Local VCOs, such as This Place Mental Health Resource and Over There Volunteer Development Agency have reviewed and revised their strategic planning focus as a direct result of our Outcomes training programme.
Evidence: Feedback from training This Place Mental Health Resource; details of Draft Strategic Plan; Anecdotal/email evidence
Outcome: In order to promote independent living amongst older people, and to reduce bed blocking, a local VCO, the Good Neighbour Network was formed, and received funding to deliver appropriate services to this client group.
Evidence: Funding bid; GNN constitution; Partnership Agreement
Excellent service for local groups
The Audit process
The external auditor is appointed by NAVCA and receives the self-assessment workbook
Their role is to validate the self-assessment evidence
The auditor contacts the LIO if further information is required
Excellent service for local groups
The Audit process
The auditor agrees the programme for the audit visit and suitable date
The audit visit takes place over 1 day
The auditor prepares a report which recommends the award is made or not
The report is sent to the LIO for comment
Excellent service for local groups
The Audit process
There may be occasion when the LIO is given extra time to gather more evidence for a certain outcome
The final report will be delayed until this has happened
There is no payment required in this case
Excellent service for local groups
The Audit process
In the unlikely event that even after audit, an LIO does not meet all the requirements an action plan will be prepared to address gaps
The process, including payment, will then start again
Excellent service for local groups
The Quality Control process
An auditor moderation meeting is held where auditor recommendations are scrutinised
Decision making processes are challenged
Final reports are then agreed and sent through to the Verification Panel
Excellent service for local groups
The Quality Control process
Verification Panel is made up of NAVCA Trustees and NAVCA senior management staff
The Verification Panel makes the final recommendation for the Award to the NAVCA Trustee Board
Where the Award is recommended the Award is made by NAVCA Trustee Board
Excellent service for local groups
Finally……
The Quality Award Certificates are issued
The final report is sent to the LIO pointing out the development areas which will be looked at during re-assessment
The Award is valid for 3 years
Excellent service for local groups
Process & support
• Lack of resources at NAVCA mean low level of practical support – there’s Andrea!
• Suggest if several of you are working towards the QA at the same time use each other for support
• There are 7 LIOs that have achieved the QA and are willing to give advice
• NAVCA will set up a web page where helpful comments/documents can be accessed
• We are still learning about what people need to support them and will respond as we can
Excellent service for local groups