CURRICULAM VITAE

Neha JainCurrent Address:- 6/168, Sec 2. Rajendra Nagar Sahibabbd GZDContact: + 91 8800945680, E-Mail: Bhardwajneha1105@gmail.com

"To use my professional skill towards the growth of a multifunctional organization resulting increase in profit is an organization and an individual.''

SYNOPSIS

Pursuing M.B.A from Institute of Management and Technology, Ghaziabad Dedicated with abilities in acquiring knowledge to be put to use in an effective ways Good interpersonal skills with strong analytical, problem solving & team based approach.

WORK EXPERIENCE

Three Year experience in Real Estate Services, which includes:

Jan 2012 to March 2012 working with Panchsheel Buidtech Pvt. Lts as Sr, Executive CRM. March 2012 to Decmber 2013 working with Buniyad Real Estate Services as a Team Manager & Software Trainer. Jan 2014 to july 2014 working with ERA LANDMARKS LIMITED as a ASSISTANT OFFICER. July 2014 to August 2015 worked with APEX GROUP as s Sr, Executive CRM. 21 September to till Working with BAJAJ CAPITAL LTD ( INSURANCE SECTOR ).

Purpose of Job:

To meet agreed targets set out for the Customer Relationship Managers and supporting the Ongoing communication between the team and all Green Homes clients.

Responsibilities (CRM):

Key Tasks

To manage the Customer Relationship Manager (CRM) team and to ensure that the service delivery to Green Homes customers and prospects is of excellent quality and achieves overall contract objectives. To ensure the team has the requisite skills and tools to do their jobs effectively and efficiently and to work closely with the Support Manager team To oversee the development of relationships between the Customer Relationship Managers and customers and ensure that follow-up schedules and deadlines are met. Salesforce Trainer

Provide timely customer service by responding to client queries within 24 hours. If unable to answer a customer's questions, refer to the appropriate member of the organistion of our Customer Service; include follow up mails with the clients as well.

Key Performance Areas

Work with non profit customers to identify their business requirements. Develop and manage Strong Relationship with Associates Builder and Clients.

Effectively plan and document project phases, and manage ongoing development of functional specifications through discovery, implementation, testing, deployment, and training.

Provide training and ongoing support for customers: report building, data quality, new integrations, etc. Preparation of monthly or weekly MIS report. Preparation of Allotment Letters & Related Documents Dispatch Demand letter to customer & reminder him for payment. Co ordinate sub brokers for inventory. Handling banking query of customers. Provide Software(Salesforce) Training to all Staff. All customer related mails.

Quality Management Representative

Measuring & Monitoring the process performance Initiate necessary corrective and preventive action Review of Quality policy periodically Time to time review of all the functions, to check the effective implementation of Quality Management

system Communicating to the Top Management on Quality issues

ACADEMIC CREDENTIALS

B.Com from Delhi University, 2011

12th from Khalsa Sr. Sec School, Delhi, 2008

10th from B.M Gange Sr. Sec. School, Delhi, 2006

Strength

Dedicated, keen-learner, Optimistic.Enthusiastic, inspire others to deliver, risk taker.Willing to put in additional time and effort on a given task in order to complete it in accordance with the highest

standards

I.T. SKILLS

Diploma in computer application.( 6 Months )

Tally 7.2, 8.2

PERSONAL DOSSIER

Date of Birth : 11th May 1990 Languages : English & HindiPermanent Address : 6/168, Sec 2 Rajendra Nagar

Current location : Sahibabbd( GZD)

Date (Neha Jain) Place