Nestle Quality Management System_Food

Quality and Food Safety Systems:a competitive advantage ?

Dr. Frederic AymesNestle Quality Assurance Center Singapore

The Nestlé seal of guarantee

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Henri Nestlé1866

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Quality is a group-wide objective andEVERYBODY’S responsibility…

From a Manufacturing scope to a Business scope

Nestlé Quality Management System

Manufacturing Business

WAY FORWARD in Management of Quality…

Nestlé Quality Management System: a change of mindset

Provides a framework for attaining and maintaining Compliance and Continuous Improvement aligned with international standards.

Support Processes

Cons

umer

requ

irem

ents

Resources

Management responsibility

Management Review of

Quality

Auditing

Consumer satisfaction

Compliance

Documentation

Corrective/ preventive

actions

Continuous Improvement

Planning

GeneratingDemand

New Product Developmentand Introduction Ensuring Supply

GeneratingDemand

Consumerrelatedprocess

Innovation&RenovationStrategy

SupplyStrategy

Idea explorationDevelopment & Industrialization

DemandandSupplyPlanning

StrategicProcurement

OperationalProcurement

Manufacturing& AssetMaintenance

CustomerServices

Sales andproduct use

Physical logistics

The NQMS Value Chain Processes

Nestlé Quality Management System

Safety and Health

Environment

Quality

Food Safety

OSHAS 18001 IS0 9001

IS0 22000

IS0 14001

NQMS

Nestlé certification scheme

NSMS

NEMS

PAS 220

IS0 17025Testing laboratories

Food Safety Certification is rapidly growing

8

Select Certification Bodies - and their auditors…

Co-own the program - partner up

Multi-level training - corporate - regional - pre-audit briefing

Witness certification audits

Focus areas - objectives

Auditee surveys - Question audit results

Use all outcomes immediately for internal improvement - global leverage

Drive Certification Bodies and their staffs to more knowledge and highercompetence

Be a demanding customer - but share the glory

Success factors Nestlé certification

http://www.saiglobal.com/

Potential hazards of the material

Nestlé HACCP hazard assessment

Significant hazard?

YES

Who controls?

Vendor Nestlé

NO

HIGH RISK Vendor LOW RISK Vendor

External certification Approved CBs - GFSI

Nestlé signs off on control measures

Nestlé’s approach to supplier approval

Manufacturer - management support - mobilizing resources - continuousimprovement

Consumer - transparency - food safety - confidence - price

Customer - transparency - compatibility - communication

Manufacturer - food safety - efficiency - preference consumer / customer

Suppliers - conformity - compatibility - efficiency - preference business!

Certification Body - credibility - business

Regulator / government - collaboration platform - ahead of the curve

Share good practices with all partners

Who benefits ?

External quality certification is growing - and it is coming your way

Large, medium size and smaller companies

Entire supply chain in the picture

Open standards - GFSI - ISO 22000 Food Safety

Buy a certificate - buy a disaster

Partner up for external certification

Divide the work: you set the system and the values, the auditor checkshow you work and checks your controls - the certification offers aconformance measurement

The measurement enables you improve… therefore it adds value

Key messages

“Wake up & smell the roses”

Senior management and owners within the food supply industry stillhave a huge need to better comprehend the added business value ofimplementing food safety and quality management systems, into theiroperations.

Of special concern are those smaller to medium sized manufacturers,and even some of the larger ones; who still believe that thisresponsibility falls only on their Quality Assurance people.

So, Top Management, "wake up and smell the roses”...these arebusiness decisions and not QA decisions!

Source: LinkedIn ‘Food Quality Audit’ Internet Forum

Our future and prosperity will depend on the level of TRUST that our

consumers have in our brands and in our company.

Today, with more choice than ever it is not so much competition between

competitors, but competition for the trust of the consumer.

Consumer trust is based on safe, high quality products, and the error

tolerances are shrinking.

Competitive advantage…

Thanks for your attention.

Documents

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