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Page 1 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
Leow Boon Xuan 廖汶晅 [Alex Acosta Leow]
“When one Door closes another door opens,
Or you can open the closed door. That's how Doors work.”
BRIEF SUMMARY
Allow me to introduce myself. My name is Boon Xuan from Kuala Lumpur, Malaysia. I studied at Flamingo International College majoring in Hospitality & Culinary Art and with 8 Years in Hospitality Food & Beverage service, Management experience. Being in multiple roles which includes Business Strategic, HR administration, Logistic, Food & Beverage Serving and Customer Relations. With my workplace, I have learnt to work under pressure in situations as an individual or as a team. I believe this skill is important to work well in the current work environment where it is fast pace result oriented.
PERSONAL PARTICULARS
Name : LEOW BOON XUAN [ALEX]
Chinese Name : 廖 汶 晅 Liào Wén Xuān
Nationality : Malaysian
Contact no. : Mobile +6016-6162232
E-mail : [email protected]
Place of Birth : Kuala Lumpur, Malaysia.
Age : 28 Weight : 70 KG Height : 173 CM
Driving License : Class D
Religion : Buddhist
Gander : Male
Marital Status : Never Marry & Single
Page 2 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
FORMAL EDUCATION & QUALIFICATION
FLAMINGO INTERNATIONAL COLLEGE
Selangor, Malaysia
2006 ~ 2007
Hospitality Management Diploma in Culinary Arts/ Grade A
2006 ~ 2007
City & Guilds Diploma in Food Preparation and Cooking, Culinary Arts
SEKOLAH MENENGAH KEBANGSAAN KEPONG Selangor, Malaysia
2004 ~ 2005 SPM Sijil Pelajaran Malaysia/ Malaysian Certificate of Education by the Malaysian Examinations Syndicate (Lembaga Peperiksaan Malaysia)
2001 ~ 2003
PMR Penilaian Menengah Rendah/ Malaysian Lower Secondary Assessment by the Malaysian Examinations Syndicate (Lembaga Peperiksaan Malaysia)
Sekolah Jenis Kebangsaan (CINA) DESA JAYA Selangor, Malaysia
1994 ~ 2000 UPSR
UJIAN PENCAPAIAN SEKOLAH RENDAH/ Primary School Achievement Test by the Malaysian Examinations Syndicate (Lembaga Peperiksaan Malaysia)
EXTRA-CURRICULAR ACTIVITIES
Area Office of St. John Ambulance Malaysia ( 2007 ~ Present )
Advanced First-Aidder
Certified Training Officer
State Member of Scout Association of Malaysia ( 2001 ~ Present )
Warrant Scout Master
International Service Team 21st World Scout Jamboree 2007 United Kingdom
International Service Team
22nd World Scout Jamboree 2011 Sweden
CO
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Page 3 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
EMPLOYMENT HISTORY
1. Company Name : Right Potential Group of Restaurants [Co.No.923037] : Kangei Avenue Sdn. Bhd. [Co. No. 1142534-A]
Trade Name : Edo Ichi Japanese Restaurant, Nexus Bangsar South
Designation : Restaurant Manager [Dec 2013 to 30th April 2015]
Trade Name : Sushi Zento Japanese Restaurant
Designation : KL Regional Manager [1st May 2015 to Present]
Position Level : Top Management
Specialization : Dining/ Family Dining/ Beverage
Industry : F & B/ Restaurant/ Customer Service
Coverage : Corporate Strategy/ Marketing/ HR/ Customer Relation/
Administration/ Purchasing/ Logistic
Duration : December 2013 to Present [Career advancement/ Time to Learn New Ting]
Work Description
Proposing marketing strategies to Managing Director.
Maintains Beverage sales volume, product mix, and selling price by keeping current
with supply and demand, changing trends, economic indicators, and competitors.
Establishes and adjusts Beverage selling prices by monitoring costs, competition, and supply and demand.
Work, and develop relationships, with external suppliers to ensure the very best
reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product and the
highest financial return
Work closely with the Restaurant Manager or Outlet InCharge to ensure correct stock
levels are available to assist the operational Food and Beverage team
Ensure strict compliance with all relevant Hygiene and Safety legislation and
requirements
Handle Special Events, working on each special events. This will involve all planning associated with each event, right through to delivery
Responsible for ensuring spend per head is increased year on year, without
jeopardizing guest satisfaction and quality
Maintain the F&B Management invoices and journals, manage and monitor
expenditure associated with catering equipment repair, manage the asset register
Assist in the planning and implementation of new ideas, promotion and menu
specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect
Page 4 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
Implement and setup the restaurant system such as job flow, orientation for staff,
S.O.P., to provide constant leadership, counselling, advice and feedback to their
peers
Maintains Klang Valley 6 outlet’s staff job results by counselling and disciplining
employees; planning, monitoring, and appraising job results.
Ensuring clear direction and employee preparedness
Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and
Management, Suppliers, Customer Complains, Government Department and Banks
Monitor the Klang Valley 6 outlet’s operation on behalf of Managing Director to
maximize service, production and efficiency
Assisted customers with inquiries and complaints, satisfying specific needs while
exceeding expectations.
Delivered personal attention to customers and try to generate repeat clientele and to encourage word of mouth referrals
Involved in Outlets Opening team.
Manpower planning and management to support operational needs
Accomplishments:
Chaired Edo Ichi Group Annual Dinner 2015 and as representative of Directors Board
Planned and successful rolled out bi-weekly monthly leaders meeting since July 2015 and outlet meeting to cultivate positive culture of effective communications
Manpower controller of 4 outlets
Couch of assistant manager: train-the-trainer
Brought in marketing strategy into Restaurants for more effective publicity.
Successful assisted on new outlet openings from on-site construction up to first 3
month opening.
Edo Ichi Japanese Restaurant [Bangsar South KL 2014] Sushi Zento Japanese Restaurant [Mount Austin Johor 2014]
Sushi Zento Japanese Restaurant [Sri Petaling KL 2015]
Sushi Zento Japanese Restaurant [Sunway Giza Kota Damansara 2015] Sushi Zento Japanese Restaurant [Puchong Jaya 2015]
Setting up All Brand’s Facebook Account November 2015
Setting up New Beverage Menu July 2016 for All Sushi Zento Japanese Restaurant
Setting up Inter Opportunity for Hospitality School and College Student Since 2016
Page 5 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
2. Company Name : Kachiuma Sdn. Bhd. [626882-K] Trade Name : Ramen Taiko Japanese Cuisine, Mont Kiara Shoplex Position Title : Restaurant Manager Position Level : Management Level Specialization : Ramen Dining/ Family Dining/ Beverage Industry : F & B/ Restaurant/ Customer Service Coverage : Corporate Strategy/ Marketing/ HR/ Customer Relation/
Administration/ Purchasing/ Logistic
Duration : 1st March 2013 ~ December 2013 [Return to Ex Company]
Work Description
Work, and develop relationships, with external suppliers to ensure the very best
reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product and the
highest financial return
Work closely with the Senior staff to ensure correct stock levels are available to assist the operational Food and Beverage team
Ensure that the industry standard with regard to safety and hygiene
Handle Special Events, working each special event. This will involve all planning
associated with each event, right through to delivery
Responsible for ensuring spend per head is increased year on year, without
jeopardizing guest satisfaction and quality
Maintain the F&B Management invoices and journals, manage and monitor
expenditure associated with catering equipment repair, manage the asset register
Assist in the planning and implementation of new ideas, promotion and menu specifications each season, working closely with Central Support to ensure they fit
with guidelines and are to the high quality our guests expect
Implement and setup the restaurant system such as job flow, orientation for staff,
S.O.P., to provide constant leadership, counselling, advice and feedback to their peers
Fully setup Facebook for company brand in 2013
Operate the cash register and process customer order during busy hour
Recruitment of new staff and carry out training and motivated to them and ensuring
clear direction and employee preparedness
Scheduling, supervision and evaluation for all restaurant staff
Manage food and beverage portion control system and restaurant
Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and Management, Suppliers, Customer Complains, Government Department and Banks
Monitor the outlet’s daily operation on behalf of managing director to maximize service, production and efficiency
Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations.
Delivered personal attention to customers and try to generate repeat clientele and
to encourage word of mouth referrals
Page 6 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
3. Company Name : Right Potential Sdn. Bhd. [Co. No. 923037] Trade Name : Edo Ichi Japanese Cuisine Subang Jaya Position Title : Assistant Restaurant Manager Position Level : Management Level Specialization : Dining/ Family Dining/ Beverage Industry : F & B/ Restaurant/ Customer Service Coverage : HR/ Customer Relation/ Administration/ Purchasing/ Logistic Duration : 2nd May 2012 ~ 28th Feb 2013 [ Return to Ex Company ]
Work Description
Restructure the restaurant system such as job flow, orientation for staff, S.O.P.
Fully setup Facebook for company brand
Track and Deal with all the new supplies to get the best food cost
Operate the cash register and process customer order during busy hour
Recruitment of new staff and carry out training and motivated to them
Ensuring clear direction and employee preparedness
Scheduling, supervision and evaluation for all restaurant staff
House food production Quality Control
Plan monthly ordering from suppliers
Customize Menus and Events upon customer needs
Sales and Promotion package Planning
Preparation of Monthly Payroll
Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and
Management, Suppliers, Customer Complains, Government Department and Banks
Monitor the outlet’s operation on behalf of Restaurant Manager to maximize service,
production and efficiency
Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations.
Delivered personal attention to customers and try to generate repeat clientele and
to encourage word of mouth referrals
Page 7 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
4. Company Name : Kachiuma Sdn. Bhd. [626882-K] Trade Name : Ramen Taiko Japanese Cuisine, Mont Kiara Shoplex Position Title : Restaurant Manager Position Level : Management Level Specialization : Ramen Dining/ Family Dining/ Beverage Industry : F & B/ Restaurant/ Customer Service
Duration : 25th November 2011 ~ 31st March 2012 [ Career advancement ]
Work Description
Implement and setup the restaurant system such as job flow, orientation for staff, S.O.P.,
Fully setup Facebook for company brand
Track and Deal with all the new supplies before the opening business to get the best food cost for company
Operate the cash register and process customer order during busy hour
Recruitment of new staff and carry out training and motivated to them
Ensuring clear direction and employee preparedness
Scheduling, supervision and evaluation for all restaurant staff
House food production Quality Control
Manage food and beverage portion control system and restaurant
Plan monthly ordering from suppliers
Customize Menus and Events upon customer needs
Sales and Promotion package Planning
Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and Management, Suppliers, Customer Complains, Government Department and Banks
Monitor the outlet’s operation on behalf of managing director to maximize service,
production and efficiency
Assisted customers with inquiries and complaints, satisfying specific needs while
exceeding expectations.
Delivered personal attention to customers and try to generate repeat clientele and to encourage word of mouth referrals
Page 8 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
5. Company Name : E Food & Beverage Sdn. Bhd. Co. No. 940802-M Trade Name : Eurasia Bar & Bistro, UOA Damansara Height
Position Title : F&B Manager
Position Level : Management Level
Specialization : Fusion Food Service/ Fine Dining/ Beverage/ Full Bar
Industry : F & B/ Restaurant/ Customer Service
Duration : 1st May 2011 ~ 1st November 2011 [Career advancement/ Closed]
Work Description
Being the Brand Opening team, setup the restaurant system such as post system, job flow, orientation for staff
Fully setup Facebook for company brand
Track and Deal with all the supplies before the opening business to get the best food cost for company
Operate the cash register and process customer order during busy hour
Recruitment of new staff and carry out training and motivated to them
Ensuring clear direction and employee preparedness
Scheduling, supervision and evaluation for all restaurant staff
House food production Quality Control
Manage food and beverage portion control system and restaurant
Plan monthly ordering from suppliers
Customize Menus and Events upon customer needs
Sales and Promotion package Planning
Monitor and Setup Bar Custody System
Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and
UOA’s Management, Suppliers, Customer Complains, Government Department and Banks.
Monitor the outlet’s operation on behalf of managing director to maximize service,
production and efficiency
Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations.
Delivered personal attention to customers and try to generate repeat clientele and
to encourage word of mouth referrals
Page 9 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
6. Company Name : YUZU Japanese Restaurant (M) Sdn. Bhd. Co. 757266-A Company of : Hatsuhana Group
Trade Name : YUZU Japanese Restaurant, the Gardens Mall
Position Title : Assistant Restaurant Manager
Position Level : Executive Level
Specialization : Japanese Food Service/ Fine Dining/ Beverage
Industry : F & B/ Restaurant/ Customer Service
Duration : 1st September 2008 ~ 30th April 2011 [ Career advancement ]
Work Description
Operate the cash register and process customer order during busy hour
Recruitment of new staff and carry out training and motivated to them
Ensuring clear direction and employee preparedness
Scheduling, supervision and evaluation for all restaurant staff
House food production Quality Control
Manage food and beverage portion control system and restaurant
Plan weekly Beverages ordering from suppliers
Customize Manus and Events upon customer needs
Sales and Promotion package Planning
Food Coast Control for such item from Yellow Marine Trading
Monitor and Successfully Setup Bar Custody System
Provide exceptional contribution to customer service for all customers
Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and
Mall’s Management, Suppliers, Customer Complains,
Government Department and Banks
Monitor the outlet’s operation on behalf of higher management to maximize service,
production and efficiency
Assisted customers with inquiries and complaints, satisfying specific needs while
exceeding expectations.
Delivered personal attention to customers and try to generate repeat clientele and
to encourage word of mouth referrals
Page 10 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
7. Company Name : J cuisine Sdn. Bhd. Trade Name : Ochacha
Position Title : Management Trainee
Position Level : Executive Level
Specialization : Beverage [Green Tea]/ Food/ Cafe Service
Industry : F & B/ Café/ Customer Service
Duration : 5th May 2008 ~ 31st August 2008 [Career advancement]
Work Description
Operate the cash register and process customer order
Carry out cafe Service and train new recruited staff
House food production
Plan weekly ordering from suppliers
Monthly Inventory Check
Monitor the outlet’s daily operation on behalf of higher management
Handle customer complaints
8. Company Name : CDL HOTELS (M) Shd. Bhd. Trade Name : The Regent Kuala Lumpur (Grand Millennium KL)
Position Title : Commis 3 [Industry Training]
Position Level : Non-Executive Level
Specialization : Food Service/ Food Production/ Fine Dining/ Buffet
Industry : F & B/ Restaurant/ Hotel
Duration : 8th January 2007 ~ 7th April 2007 [completed training]
Work Description
Prepare Asian and Western cuisine for room service
Prepare Japanese counter at the all day Buffet Restaurant
Monitor the quality of food and maintain a good flow of food during buffet hours
Ensure all items are topped-up daily
Take charge of the Outside Catering Service
Page 11 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
TECHNICAL SKILL
LANGUAGES [proficiency – Fluent, Good, Satisfactory, Poor]
Language
Standard
Written Spoken
English Good Good
Malay Fluent Fluent
Mandarin Fluent Fluent
Cantonese Fluent Fluent
Japanese Poor Poor
Hokkien _ Satisfactory
Knowledge in food catering and setting-up procedures for function with SOP
Good understanding of the basic cooking principles
Good command in Computing and Information and Communications Technology
Proficient in Microsoft Office applications and Point Soft
Certified Advanced First Aider by St. John Ambulance Malaysia
Human Resource Management
Customer Relationship Management
Customer Service and After Sales Service
Project Planning Management
Corporate Strategy
0 1 2 3 4 5 6 7 8 9 10
Page 12 of 12
Alex Acosta Leow’s Curriculum Vitae
Strictly Private and Confidential
PERSONAL QUALITIES & CAPABILITIES
Proven ability of production quickly Under Pressure, without sacrificing quality.
Immune with Multitask working environment.
Strong Leadership and Organizational skills
Team player and able to communicate with the team.
Enthusiastic individual who Welcomes new challenges and is committed to
achieving personal and Professional success
Extremely Organized and Perfectionist and Detailed oriented
Energetic attitude and Motivation to move forward and Learn
Always believe “A bad Attitude is like a flat tire. You can't get very far in life
until you change it.”
Good personal hygiene
Always believe in Good Quality and Standards
Outspoken & enjoy meeting people.
Delegation, ability to interpret financial data and make Sound Decision.
The simple act of saying 'THANK YOU' is a demonstration of Gratitude in
response to an experience that was meaningful to Everyone.
Things that NEVER were; and for me, ‘WHY Not’?
CHARACTER REFEREES
Availability : Three [3] months’ notice
Willing to Relocate : YES [Oversea]
Name Organization Designation Contact
i. Ms. Lee Lean Suan Flamingo International College [email protected]
College Principal +603-4257 6808 +6019-207 6925
ii. Ms. Helen C. Scott CDL HOTELS Human Resources Training Manager +603-2117 4888
iii. Mr. Hao Ochacha, J cuisine Pte. Ltd. Founder & Director +65 9666 1733
iv. Mr. Frankie Choy YUZU Japanese Restaurant [email protected]
Operation Director +6012-292 0888
v. Mr. Pun Eurasia Bar & Bistro [email protected]
Finances Officer +6012-913 2775
vi. Ms. Sharen Tang Right Potential Sdn. Bhd. Edo Ichi Japanese Restaurant [email protected]
Account Director +604-899 9912
vii. Ms. Ho
Right Potential Group of Restaurants Kangei Avenue Sdn. Bhd. Sushi Zento Japanese Restaurant [email protected]
Account Director +604-262 6725 +6017-655 1355