New Consultants

Day Script

Day 1

Voicemail: Hi, __, it’s __! I recently started my own business teaching skin care and makeup with Mary Kay, and I’m so excited! Part of my training is to give 30 women a free facial in my first month. Basically, you get a satin hands treatment, a microdermabrasion treatment, an anti-aging facial, plus expert foundation matching. Any chance you could be one of my 30? Please call me back ASAP so we can schedule!

Text: Hi __! I left you a voicemail earlier today and wanted to make sure you received it! You were on the top of my list for a free facial! If I don’t hear back from you, I will follow up in 3 days.

Day 4

Voicemail: Hi __, it’s __ with Mary Kay again. Just wanted to follow up with you regarding your free facial! It will be fun girl time, and it will really help me jumpstart my business.

Please connect with me when you can! I know you’re super busy, so I will follow up

in a few days if I don’t hear from you.

Text: Hi __! It’s __ with Mary Kay checking back in. I left you another quick voicemail. I didn’t hear back from you & wanted to make sure you listened so you didn’t miss out on the free facial! I can’t wait to fill you in on all the details!

Day 7

Voicemail: Hi __, it’s __ again! I really want to reach my goal of 30 makeovers,

and I can do 4 women as easily as 1. If you share your appointment with 3 friends,

you get ($30 or $50) of FREE Mary Kay product! Would you prefer a private facial,

or to invite others? Either way, I’d love to meet you!

Text: Hi __, it’s __ again! I left you another voicemail, with some added details this time, and I just wanted to make sure you heard so you didn’t miss out! If I don’t hear back from you, I will follow up in 3 days.

Day 11

Voicemail: Hey __, it’s __ following up with you one last time. I am still working to finish up my 30 and would love your help! If I don’t hear back from you, I will assume you’re super busy and make a note to touch base with you in a couple of months.

Text: Hi __, this is __ with Mary Kay trying one last time to reach you regarding your free facial. Please call or text me today to book this fun appointment! If I don’t hear back from you, I will assume you’re really busy right now and will follow up in a few months!

2

Friend/Family/Customer

Day Script

Day 1

Voicemail: Hi __! How are you? I just got my new (season) products in, and I need a few guinea pigs to give feedback on them so I can determine what to stock. Thought I’d ask you! Wanna be my guinea pig? Hugs, __.

Text: Hi __! I left you a voicemail earlier today and wanted to make sure you got it! Do you want to be my guinea pig for my new (season) product? Hugs, __.

Day 4

Voicemail: Hi __! I still need a few guinea pigs (lol). Wanna be one? Hugs, __.

Text: Hi __! I still need a few guinea pigs (lol). Wanna be one? Hugs, __.

Day 7

Voicemail: no voice mail

Text: intentional error text. Some will message you back to let you know they did not get your full message. Hi ____! Just checking, did you g

Day 11

Voicemail: Hi __! This is __ with Mary Kay trying one last time to reach you. If I

don’t hear back from you, I will assume you’re super busy right now and will follow

up in a few months!

Text: Hi __! This is __ with Mary Kay trying one last time to reach you. If I don’t hear back from you, I will assume you’re super busy right now and will follow up in a few months!

Referrals

Day Script

3

Day 1

Voicemail: Hi __! This is __ with Mary Kay. We have a mutual friend__ and she was gifted with ten $25 gift cards that include a complimentary facial and she wanted one of them to go to you! Call me back ASAP and I can fill you in on the details! If I don’t hear back from you, I’ll follow up in a few days.

Text: Hi __! This is __ with Mary Kay. I left you a voicemail earlier today and wanted to make sure you received it! A friend of yours reserved a fabulous gift for you. Please get back to me ASAP for details! If I don’t hear back from you, I will follow up in a few days.

Day 4

Voicemail:

Hi __! It’s __ with Mary Kay. Just wanted to follow up with you regarding the gift that

was given to you by __. Please connect with me when you can! I know you’re super

busy, so I will follow up again in a couple days if I don’t hear from you.

Text:

Hi __! It’s __ with Mary Kay checking back in. I left you another quick voicemail. I didn’t hear back from you & wanted to make sure you listened so you didn’t miss out on the pampering gift that was given to you by __! I can’t wait to fill you in on all the details!

Day 7

Voicemail:

Hi __, it’s __ with Mary Kay again. Totally don’t want to bother you, but just wanted to see if you wanted to take advantage of your gift from __? If not, no worries! Just let me know so I can select another winner. Have a wonderful week and thanks for getting back to me either way!

Text:

Hi __, it’s __ with Mary Kay checking in again. I left you another voicemail earlier today. Please let me know if you’re interested in taking advantage of your gift from __!

Day 11

Voicemail: Hey __, it’s __ following up one last time regarding the gift that was reserved for you by __. If I don’t hear back from you, I will assume you’re just super busy and not interested in receiving the gift that was given to you for the time being. I will follow up with you in a couple of months to see if timing is better then.

Text: Hi __, this is __ with Mary Kay trying one last time to reach you regarding the gift that was given to you. Please call or text me today to schedule this fun appointment! If I don’t hear back from you, I will assume you’re really busy right now and will follow up in a few months!

4

Warm Chatter Lead

Day Script

Day 1

Voicemail: Hi, __, it’s __ with Mary Kay. It was great meeting you yesterday at __! I’m calling to share some fun news with you! I am doing free pampering sessions, and I have ten

$25 gift certificates to give away this month, and I want YOU to have one! I can’t wait to share more details with you, so please give me a call back at __.

Text: Hey __, it’s __ with Mary Kay! I left you a voicemail earlier today and wanted to make sure you received it! I selected you to receive a free facial and a $25 gift certificate. Congrats! If I don’t hear back from you I will follow up in 3 days.

Day 4

Voicemail:

Hi __, it’s __ with Mary Kay again. Just wanted to follow up with you regarding your

pampering package and $25 gift certificate! It’s fast, fun, and free, and I’m looking

forward to our time together. Please connect with me when you can! I will follow up

again in a couple days if I don’t hear from you.

Text:

Hi __! It’s __ with Mary Kay checking back in. I left you another quick voicemail. I didn’t hear back from you & wanted to make sure you listened so you didn’t miss out on the pampering package and gift certificate! I can’t wait to fill you in on all the details!

Day 7

Voicemail: Hi __! This is __ with Mary Kay again. I just wanted to see if you are interested in claiming your prize with me. If not, no worries, just let me know. If I don’t hear from you, I will follow up in a couple of days.

Text: Hi __! I left you another quick voicemail. Just wanted to see if you are interested in claiming your prize with me. If not, no worries just let me know. If I don’t hear from you, I will follow up in a couple of days.

Day 11

Voicemail: Hi __! This is __ with Mary Kay trying one last time to reach you regarding your pampering session. If I don’t hear back from you, I will assume you’re just super busy and pass it along to another winner for the time being, and then follow up with you in a couple of months.

Text: Hi __, this is __ with Mary Kay trying one last time to reach you regarding your pampering session. Please call or text me today to book this fun appointment! If I don’t hear back from you, I will assume you’re really busy right now and will follow up in a few months!

5

Cold Leads who won – Brides/Roses/Facial Bowls.

Day Script

Day 1

Voicemail: Hi __! This is __ with Mary Kay, and I’m calling with some fun news!

You are one of the winners from _____! You’ve won a fabulous microdermabrasion

facial and gift. Congratulations! I can’t wait to share more details with you, so

please give me a call back at _____. Again Congratulations!

Text: Hi __! This is __ with Mary Kay. I left you a voicemail earlier today and wanted to make sure you received it! You were on of my facial package winners! Congratulations! Please get back to me ASAP for details. If I don’t hear back from you, I will follow up in a few days.

Day 4

Voicemail: Hi __! It’s __ with Mary Kay. Just wanted to follow up with you

regarding you being one of my winners! I have an awesome prize waiting for you!

Please connect with me when you can! I know you’re super busy, so I will follow

up again in a couple days if I don’t hear from you.

Text: Hi __! It’s __ with Mary Kay checking back in. I left you another quick voicemail. I didn’t hear back from you & wanted to make sure you listened so you didn’t miss out on the pampering package you won! I can’t wait to fill you in on all the details!

Day 7

Voicemail: Hi __, it’s __ with Mary Kay again. Totally don’t want to bother you, but

just wanted to see if you wanted to take advantage of your pampering pkg. If not,

no worries! Just let me know so I can select another winner. Have a wonderful

week and thanks for getting back to me either way!

Text:

Hi __, it’s __ with Mary Kay checking in again. I left you another voicemail earlier today. Please let me know if you’re interested in taking advantage of your pampering package!

Day 11

Voicemail:

Hey __, it’s __ following up one last time regarding the gift that was reserved for you by __. If I don’t hear back from you, I will assume you’re just super busy and not interested in receiving the gift that was given to you for the time being. I will follow up with you in a couple of months to see if timing is better then.

Text: Hi __, this is __ with Mary Kay trying one last time to reach you regarding the gift that was given to you. Please call or text me today to schedule this fun appointment! If I don’t hear back from you, I will assume you’re really busy right now and will follow up in a few months!

6

Great, She Answered!

Type Script

New

Consultant

Oh, hi __, this is __. I’m so glad I reached you live! I recently started my own business teaching skin care and makeup with Mary Kay, and I’m so excited! Part of my training is to give 30 women a free facial in my first month. Basically, you get a satin hands treatment, a microdermabrasion treatment, an anti-aging facial, plus expert foundation matching. Any chance you could be one of my 30?

Would you like to schedule an appointment now? Which works better for you, afternoon or evening? (Always offer 2 options. Schedule appointment)

Preliminary coaching – What would you love to improve about your skin? What are you currently using to wash your face? Would you like to learn more about your cheeks, lips, or eyes?

Friend/

Family/

Customer

Hi__, it’s ___ with MK. We have some new ___ products and would love to have you be a guinea pig and give me feedback to determine which ones to have on hand. What would work best for your schedule, weekdays or weekends?

Referrals

Oh, hi __, I’m so glad I reached you live! This is __ with Mary Kay We have a mutual friend, __ and she said that this is the best way to reach you. She was gifted with ten gift cards that include a complimentary facial and she wanted one of them to go to you!

Would you like to schedule an appointment now? Which works better for you, afternoon or evening? (Always offer 2 options. Schedule appointment)

Preliminary coaching – What would you love to improve about your skin? What are you currently using to wash your face? Would you like to learn more about your cheeks, lips, or eyes?

7

Warm

Chatter

Oh, hi __, I’m so glad I reached you live! This is __ with Mary Kay, we met __! I’m calling to share some fun news with you! I am doing a giveaway this month of a $25 gift certificate and a complimentary makeover, and YOU are a winner! You will receive a satin hands treatment, anti-aging facial with microdermabrasion, and expert foundation matching for you and a couple friends!

Would you like to schedule an appointment now? Which works better for you, afternoon or evening? (Always offer 2 options. Schedule appointment.)

Preliminary coaching – What would you love to improve about your skin? What are you currently using to wash your face? Would you like to learn more about your cheeks, lips, or eyes?