New Hire Informationfor Canadian EmployeesEmployee Success Shared Services

WELCOME!

What we are going to cover…

Access badges

Your new office

Logging tickets

Payroll and Time Off Information

Employee Benefits

Travel and Expense

Corporate Citizenship

Common Terminology

Develop Your Career

The Foundation

Your Local Office Service (OS) Team

Who is my local contact?

You can find out who your local contact is along with

other office information from our Real Estate and

Workplace Services Google Page:

https://sites.google.com/a/salesforce.com/real-estate-workplace-services/

Access Badges and Monthly Parking

Access Badges Inquire with your local Office Services team member/receptionist about how to obtain your SFDC badge.

You can also inquire about whether your building requires an additional building badge for access.

If you lose your SFDC badge please log a ticket immediately. Log this ticket under the ‘Security’ topic.

Also please notify your local OS team member right away

If you lose your building badge please see your local OS team member so they can start the process to

get you a new one

Please inquire with your local OS team member and they will provide you with the building parking

information, if available at your location

Monthly Parking

Your New Office

Re-usables and recycling

We offer a recycling program in all kitchens.

Signs will help you sort trash and recyclables appropriately.

If you haven’t received a reusable water bottle and mug, please log a ticket

under Facilities > Reusable Beverage Container Request.

Conference Room Bookings You are responsible for booking conference rooms for your meetings

You can view all conference rooms on the Intranet under the Facilities tab.

Choose your Office location

When booking rooms in Outlook, you must put the underscore ( _ ) symbol

in front of room name Ex: _Hanohano

In Outlook, you must list the room as a resource, not an attendee or it will

not book the room

Business Cards

You should wait until your phone and e-fax numbers have been

finalized before requesting business cards.

Intranet > Employee Resources Tab > Business Card Request

Name Plate Reception will provide you with your nameplate on your first

day/week

If your order has not arrived before your first week, reception will

contact you it has arrived

Mail and FedEx PackagesMail

Mail distribution is handled differently in each office. Please see your local OS

team member to see how you obtain your incoming mail.

SFDC will provide stamps for business related mail. FedEx

There is a daily pick-up for each location, Please see your local OS team

member to find out when your pick up time is.

For those in the Marketing Cloud offices in Atlantic Canada, your Office

Services contact can send FedEx packages for you

For all other locations: To send FedEx packages, you need to obtain a FedEx

username and password by logging a ticket on the Intranet under Facilities >

FedEx online Creation Request

For a “Cube Number” please type your local office

Your account will take less than 24 hours to activate

Envelopes and label sheets are located in the supply areas on each floor

Ergonomic Assessments

If you require a Ergonomic assessment please see your local OS team

member. They will let you know how to sign up for a ergonomic

assessment.

Office Supplies and EquipmentOffice Supplies

Notebooks, post-its, pens, markers and paperclips are located in the kitchens/supple areas on your

floor

For specific items not in the supply rooms, please contact your local OS team member.

Sending faxes

Fax machines are located in the kitchens on each floor

When dialing out, all faxes need to have ‘9’ in front of the phone number

Check with your local OS team member for locations in other offices.

Printers

Printers are located in all kitchens on each floor including 1 colour printer per floor

Printers are all labeled in order for them to be added to your printer list

Check with your local OS team member for locations in other offices.

Shredders

Shredders are located on each floor

General Issues

Any issues regarding kitchens, washrooms and general areas, please contact your local Office

Services team member

For those in Radian6 offices, please contact your local Office Services contact for assistance

First Aid and Emergencies

First Aid Kits

Each floor has one First Aid Kit and it’s location should be clearly marked

Advil, Tylenol and Band-Aids can be found at reception

Alarms (fires, threats, other emergencies)

If evacuating the building, please walk to the closest clearly marked EXIT.

Medical Emergency

In each SFDC office we have a team called the Emergency Response

Team. You can find these team members by their ETR Red flag and vest

at their desk.

If an emergency does occur or an employees becomes ill, please call 911

right away as well as call 560 653 4600. This is our Global Security team

who will notify the local ERT members

IT Global End User Services

Logging an IT Ticket

To log a ticket, click on “Log a Ticket” in the left-hand corner of the Intranet

home page.

Log in using your network user name and password. Contact the IT Global Service Desk at 415-901-7044 or 647-259-2400 if

you have computer problems and are unable to log in.

Select the appropriate Topic, Sub-Topic and Priority.

Connecting to the VPN

Salesforce uses Cisco AnyConnect

Setup & Connection instructions located in the IT New

Hire Guide

Log an IT Ticket for VPN access on your iPhone and/or

iPad

If you have issues setting up your VPN token, please

contact the Global Service Desk

Mobile Phones

You may log a mobile phone request if you are in an eligible department

On the Intranet search for ‘mobile request’ and complete the Mobile Request Form

GoMobile Wireless

Allows access to external Internet sites, 62 Org,

Supportforce, GUS, Chatter Desktop, Gapps, and

Workday.

Windows 7: will connect to GoMobile automatically

OSX: input network credentials once; subsequent

connections to GoMobile will be automatic

After establishing a connection, use Cisco AnyConnect

to access E-mail, Intranet, Printers, internal resources

Payroll and Time Off Information

Payroll and Time Off: Salaried Employees Paid semi-monthly (15th and last day of the month)

Live paychecks may be mailed to your address for up to the first 2 pay periods

Use Time Off Manager (TOM) to:

– Request time off

– View PTO balance

– View list of regular holidays and floating holiday options

Log in to TOM via 62 Org

– User name: email address (e.g., jdoe@salesforce.com)

– Password: Windows password

Payroll and Time Off: Hourly Employees

Paid semi-monthly (15th and last day of the month)

Log hours and time off in iemployee– Login instructions sent via email approximately 2 weeks after hire date.

Track hours manually until then.

– Refer to the Payroll Site for the iemployee user guide.

– Please also ensure to log your time off in TOM as well as on the timesheet

Live paychecks may be mailed to your home address for your

first 2 pay periods.

Payroll: Tips

Enroll in direct deposit through Workday– Refer to the Direct Deposit Set Up in the Workday Quick

Reference Guide

Sign up for iPay– View paystubs and T4s

– Instructions on how to register are on the Payroll Intranet Site >

ADP Canada iPay First Time Login instructions

– Enroll after receiving your first paycheck

Benefits Enrollment

Benefits: Enrolling You will receive an email from the Employee Success Shared Service

Center instructing you on how to elect your benefits.

Your benefits are effective on your start date as long as you elect them

within your first 30 days with the company.

To elect your benefits, please enroll in Workday and fill out a Sun Life

beneficiary form and return it to your local Employee Success Specialist

Once you’ve made your benefit elections, you can’t make changes to them

in Workday unless you experience a qualifying life event.

For questions about Canadian benefits, refer to the Canada Benefits Portal

or log a ticket under HR > Benefits.

Benefits: Wellness Reimbursement

Salesforce.com encourages all employees to participate in wellness

activities.

Employees may be reimbursed up to $100 a month for eligible wellness

expenses. This is a taxable benefit and you must be actively employed at

time of reimbursement.

Please register for Wageworks to claim your reimbursement. There are

instructions on the Canada Benefits Portal

For more information on the Wellness Reimbursement program, visit:

http://intranet.internal.salesforce.com/export/sites/intranet/departments/hr/

documents/Canada_Wellness_Reimbursement_Program__2013_FINAL.pdf

Benefits: Stock

If you were granted stock, your grant amount was

included in your offer letter.

Options are granted on the 4th Tuesday of each month

RSUs are granted on the 4th Tuesday of the first month in

the quarter (February, May, August, November)

You’ll receive an option agreement via E*Trade, through

which you can execute any sales

For more information on both programs, please visit the

Global Equity Plan Services website or email

geps@salesforce.com.

Benefits: ESPP

Enrollment open only during May and November

12-month offering periods with two 6-month purchase

periods

Purchase dates June 15th and December 15th

Check out the ESPP video here for more details

For more information join the

ESPP – Employee Stock Purchase Plan Chatter group,

visit the Global Equity Plan Services website or email

geps@salesforce.com

Benefits: Group RRSP

For more information about the Registered Retirement

Savings Plan, please refer to the member booklet.

Please wait until you have received your first paycheck

before enrolling in the RRSP

For RRSP questions, please contact

geps@salesforce.com or call 1-888-727-7766.

Benefits: Interns

Interns are not eligible for benefits with the exception of

the Fitness Reimbursement.

Please log a ticket under HR>Benefits with questions.

Benefits: Workday

Workday is the Cloud based Human Capital Management

application used to manage employee data.

Login information– User name: network username (without “@salesforce.com”)

– Password: network password

– You must be logged into

What you can do in Workday– Change your contact information

– Manage your emergency contact information

– Manage your direct deposit banking accounts

– Enroll and change your Benefits

Workday Employee Guide – Refer to the employee guide for instructions and tips

Travel and Expense

Travel and Expense Summary of T&E guidelines

– http://intranet.internal.salesforce.com/departments/purchasing/Travel/Global/TxE_Guideline_Infographic_10-4-12.pdf

New hires may request a corporate issued iphone with VP approval by

completing the Mobile Device Request Wizard

– Additional information can be found in the

Global Mobile Communications Policy.

Concur

– To request access or for expense questions: Intranet>Log a ticket> Travel

and Expense>Expense

An Amex corporate card is SFDC’s preferred card provider and should be

used for all business expenses

– Application

– Allow 7-10 days for cards to arrive in the mail

Corporate Citizenship

Corporate Citizenship

Part of salesforce.com’s success is founded on providing a

safe and productive environment for all employees.

As an employee, you will be required to complete various

training:– Code of Conduct

– Information Security

– Quarterly Certification

– Other function-specific courses

You will be notified via email when you need to

complete these actions.

From salesforce.com Code of Conduct

Reporting Violations You are the Company’s first line of defence against civil or criminal liability and

unethical business practices.

You must report any violation or suspected violation of this Code of Conduct,

applicable laws and/or governmental regulations.

Retaliation is Prohibited (whistleblower) The Company prohibits retaliation against any person who provides information in

good faith to the Company.

Persons who retaliate may be subject to termination, in addition to civil and

criminal penalties.

You can report a violation the following ways: Using EthicsPoint on

the Intranet, calling 1-866-294-3540.

Common Terminology

Common Terminology V2MOM: Our business alignment tool demonstrating our vision, values, methods,

obstacles and measures.

Salesforce.com Foundation: Helps nonprofits worldwide accomplish their missions

through a bold and innovative social enterprise model.

Chatter: A brand-new way to collaborate with people at work; automatically pushes the

status of important projects and deals, so you’re always in the loop.

ECOMM: The Executive Committee.

PCOMM: The President's Committee which is comprised of select Company Executives

from each area of the business.

62 Org: Our internal version of salesforce.com, aka “The App” (62 are the last digits of our

org number).

Dreamforce: The annual global user conference where leaders in cloud computing come

together to collaborate, connect and inspire.

The Customer Company Tour: Events held around the globe providing prospects and

customers the opportunity to meet salesforce.com executives and learn how industry

leaders are using cloud computing to deliver breakthrough results.

Chatter

Chatter is Salesforce’s internal means of communication.

Used to post questions, build a community and communicate with others.

Suggested Chatter Groups to Join:– Toronto Hub/ Fredericton Hub/ Halifax Hub/ Saint John Hub/ Vancouver Hub

– All Canadian Employees

– CraigsForce

– FemmeForce

– Employee Success

– Snack it Right

– Airing of Grievances

– Manager Success

– ESPP

– Business Travel for Canadians

– Toronto Parentforce

V2MOM Vision, Values, Methods, Obstacles and Measures

Annual company-wide goals

Covers fiscal year (February –

January)

Built collaboratively

Available to all employees

Articulates department/team goals

Built collaboratively by team members

Aligns to corporate V2MOM

Aligns to departmental V2MOM

Articulates individual goals

Used in annual performance reviews

New hires should complete their

V2MOMs with their manager within

their first 90 daysLearn more about the V2MOM under the Talent Management Tools and Resources page on the Intranet.

Develop Your Career

Develop Your Career

Talent Development (TD)

The Talent team is your partner for career

and personal development at

salesforce.com

View and register for courses, find

recommended books and take self-paced

training

Detailed workshops tailored for New Hires,

Career Growth and Leadership Skills are

available on the portal

Note: The TD website is a Google site; use

your Window’s login to access it

The Foundation

Questions or feedback?-Email esservicecenter@salesforce.com-Log a ticket-Post it on Chatter