MCLAREN

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Hope Valley: 1215 Grand Junction Road, Hope Valley SA 5090 Telephone (08) 8265 8000

H O P E V A L L E Y

INFORMATION BOOKLET

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The information contained in this booklet was correct as at November 2013 No responsibility can be accepted by LHI for errors or omissions.

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VILLAGE DETAILS

Hope Valley:

Address: 1215 Grand Junction Road, HOPE VALLEY SA 5090

Telephone No: (08) 8265 8000

Fax: (08) 8396 3699

Office Hours: 8.30am - 4.30pm

Banking Hours: 10.00am - 12.30pm

SITE DETAILS

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CONTENTS

VILLAGE DETAILS 3 RESIDENT SERVICES

CONTENTS 4 ESCORTING RESIDENTS TO APPOINTMENTS

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WELCOME 5 HEALTH

LHI’S VISION AND PHILOSOPHY 5 CALL PENDANTS 23

A LITTLE HISTORY 6 STAFF ASSIST CALL BELLS 24

PHYSIOTHERAPY 25

ACCOMMODATION PRIVATE HEALTH COVER 25

INTRODUCTION 7 PODIATRY 25

MOVING IN 8 ALCOHOL 25

SEATING 9 MEDICATION MANAGEMENT 25

BEDS AND BEDDING 10 END OF LIFE DEC DECISIONS 26

MOTORISED TRANSPORT 10 CHANGE IN HEALTH STATUS 26

SECURITY PIN/NUMBER 11 INFECTION PREVENTION 27

SECURITY POSTBOX/MAIL/NEWSPAPERS

12 FALLS PREVENTION 28

MAINTENANCE/TELEPHONE/MOVING OUT

13 SAFETY AND SECURITY

RESIDENT SERVICES ENVIRONMENTALSAFETY 29

PAYMENT OF FEES AND CHARGES FUNDING/DONATIONS/BEQUESTS

14/15 ELECTRICAL SAFETY 29

CHURCH SERVICES 16 FLOOR SAFETY 29

VISITORS & FAMILY INVOLVEMENT 17 FIRE SAFETY/SMOKING 30

BBQ PATIO AREA 17 HEALTH AND SAFETY OF RESIDENTS/AEROSOL USE

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VOLUNTEERS 18 STAFF RECEIVING PERSONAL GIFTS OR PROPERTY

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MEALS 19 PERSONAL POSSESSIONS 32

FOOD SUPPLIED TO RESIDENTS 19 INSURANCE/SECURITY 32

SHOPPE AT THE VINES 20 RIGHTS AND ENTITLEMENTS

CLEANING SERVICES 20 RESOLVING CONCERNS 33

LAUNDRY SERVICES 20 RESIDENTS MEETING 34

OTHER SERVICES 21 PROTECTING OLDER PEOPLE 34

POST BOX LOCATIONS/NEWSPAPERS 22 PRIVACY PRINCIPLES 35

PETS 22

TRANSPORT ACCESS CABS 22

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We would like to welcome you to LHI. We hope that you will be comfortable and

happy and that you will feel ‘at home’ with us here.

We are committed to providing excellence in care because your quality of life is

important to us. This handbook gives you specific information about the

accommodation we provide and we encourage you to keep it for future reference.

LHI ’ s VISION

‘Achieving Service Excellence By Valuing People’

The core value that underpins all that we do at LHI is ‘Valuing People within a

Christian Environment’. We embrace innovation and teamwork to ensure that you

are always at the centre of all that we do.

PHILOSOPHY Our Vision

To provide a Christian environment in which to serve our community through

leadership and excellence.

Our Mission

Care: To provide our aged community with quality care

services regardless of circumstances.

Accommodation: To provide facilities that meet our aged community’s

needs.

People: To value, respect and develop the contribution of all our

aged community members.

Alliances: To build partnerships to facilitate the delivery of services

to our aged community.

Community Service: To encourage, assist and develop programs for the

aged in our community.

WELCOME/LHI ’ S VISION AND PHILOSOPHY

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LHI Retirement Services’ care facilities at Glynde and Hope Valley, are

a living testimony to the generosity of a group of people, (many of them

past and present members of our communities), who wished to ensure

that LHI continues to remain available for those in need of its special

care in the years to come. The dream of a very special home for retired

people was realised in 1957 when the first of many generous gifts from

Mr & Mrs A B Schulze, was received in the form of their Payneham

property, upon which the first ‘cottages’ were built.

Over the ensuing years, many other gifts were received from this

dedicated couple. Time and time again they gave generously from their

personal resources, to make sure that each new stage of development

or special project was not delayed through lack of funds.

Inspired by the vision of Mr & Mrs Schulze, many others followed their

example with gifts and bequests to secure the good work of LHI

Retirement Services. We thank them all.

As a result of this tradition of generosity, more and more people have

been able to enjoy their retirement years with dignity and in the comfort

and security of a caring Christian environment.

A LITTLE HISTORY

A LITTLE HISTORY

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At LHI Retirement Services, we aim to provide high quality care

services in a relaxed, homely environment.

Whilst LHI acknowledges the need to ensure a home-like

environment for Residents living in McLaren, this requires balance

against Staff Occupational Health and Safety requirements, Infection

Control Standards and Resident safety and well-being.

All McLaren bedrooms are furnished with a bedside locker, built in

wardrobe, electric bed with a pressure-relieving foam mattress, flat

screen television and kettle.

These bedrooms are large enough to accommodate small furniture

items in addition to those already provided by LHI. These items are

only permitted to be brought in after consultation with the Resident

Services Manager.

Please be assured that staff will respect your privacy at all times.

McLaren Residents are responsible for organising all of their own

appointments, shopping and outings and the relevant transport.

We seek your co-operation in respecting the rights of other people

living and working within our community.

INTRODUCTION

INTRODUCTION

ACCOMMODATION

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All offers of accommodation for McLaren are verbal and will be made after the

Manager has received and assessed the ‘Application’.

Please encourage your relatives to assist you with moving in. Due to limited

storage space, personal furniture or belongings are not able to be stored for you.

You are strongly encouraged to keep a small overnight bag in your room for

emergency transfers to hospital, marked with your name and containing essential

items should a hospital transfer ever be necessary. Basic toiletries, nightwear and

underwear, clearly labelled, would be adequate.

You are welcome to bring your own radio and other items, such as a computer, but

please control the noise levels so that neighbouring Residents are not disturbed.

Consider using earphones if you have difficulty hearing. Very high quality infrared

ear phones can be purchased commercially. They are very useful for those who

have hearing difficulties. All electrical items that operate on mains power must be

electrically tested by LHI. Refer to page 29 for more information on electrical

safety.

Residents moving into McLaren are encouraged to bring personal items (including

photos, framed pictures and ornaments), which will assist in creating a ‘home-like’

environment. Pictures may be hung on walls in your room, but we ask that our

Assets staff hang them for you. Please let staff know if you would like this attended

to.

Residents and/or family members who are capable of cleaning photos and

ornaments in the Resident’s room, will be supported and encouraged to do so.

MOVING IN

MOVING IN

ACCOMMODATION

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You are encouraged to bring in your own bedroom arm-chair chair. If looking to

purchase a chair you are invited to keep the following points in mind. Finding a

comfortable easy chair is a very personal and individual decision. The comfort of the

chair must be balanced by the ease of getting out of it.

Maintenance of your own chair remains your responsibility.

The Independent Living Centre has a good selection of easy chairs for viewing: the

centre has qualified staff who can advise you and give information on prices and local

suppliers.

Points to consider Seat Height:

Getting up from the chair will be easier if the seat height from the floor, equals the distance from your knee to ankle.

Seat width: The seat needs to be wide enough to allow you to be well-supported and your arms to rest comfortably on the arm rest.

Arm Rests: These need to be level with the front of the chair, so that they can be used effectively when getting in and out.

Seat depth: Must be sufficient to comfortably support the full length of the thighs. The front edge of the chair should be curved gently downwards, with enough space to allow 2-3 fingers between the edge of the chair and the back of the knees.

Seat Tilt: This is the angle between the seat and the back of the chair. To maintain a comfortable sitting position the hips should be slightly lower than the knees but, too deep an angle will make getting out of the chair difficult.

Back Rest A contoured backrest can provide extra comfort and support for your neck and head

Leg Rests If leg rests are required, the chair should have a reclining back, otherwise it causes

S E AT I N G

the occupant of the chair to slip forwards.

Leg rests do not generally support the feet, so sitting for long periods of time with the feet dangling in space, causes shortening of the calf muscles, which results in stiffening of the ankles and difficulties in walking and keeping steady balance.

In order to change the position of the legs regularly, it is important that the operation of a built in leg rest is easy.

Rocker mechanism: This must be easily lockable to make the chair steady for getting in and out.

Poor Position

Neck strain

Back strain

Hip Strain

Knee Strain

Difficult to stand up

Good Position

Hips to back of chair

Hips and knees level

Poor Position

Lower back unsupported—back pain

Difficult to stand up

Sitting Position

ACCOMMODATION

SEATING

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To enhance your comfort LHI supplies all Residents moving into McLaren with an

electric ‘king single’ bed, mattress, bed linen and quilt. You can replace the quilt

with one of your own if you wish but we discourage the use of bed skirts or

valances as they create a safety risk to Residents and staff. Please ensure that

any personal bedding is clearly labelled.

We request that you do not store items under your bed.

Because of their size and speed, Gophers are an inappropriate form of transport

within McLaren and the Aged Care Facility, as they can pose a risk to other people

in public areas. You are therefore not permitted to use gophers inside the

buildings. A gopher parking bay is provided along side of Administration, gophers

can also be parked in the veranda area outside your room by accessing the area

through the electronic, remote controlled “gopher gate” near the clothes-line at the

back of McLaren.

Visitors who have to use a motorised gopher for their own mobility, may do so

providing they are driven slowly and pose no danger to themselves or to others.

Motorised wheelchairs may be used in all areas providing they are driven slowly

and safely. Because of the dangers associated with these vehicles, LHI reserves

the right to refuse permission for them to be used within our buildings if it places

others at risk.

BEDS AND BEDDING

ACCOMMODATION

BEDS AT LHI/ THE USE OF MOTORISED TRANSPORT

GOPHERS

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Visitors to McLaren are required to page the person they are visiting by using this intercom

located in the foyer. The visitor will press the number of the room of the Resident that they are

visiting and then Press the ‘Green Bell Button’.

You will hear the sound of the ’Door Bell’ in your room, a small television screen on the intercom

will show you who is at the entrance. You should then push the ‘Talk’ button to speak to the

visitor and if satisfied that this person is expected or known to you, you can then press ‘the button

with the ‘Key’ symbol on it , which will open the foyer door to allow the visitor into McLaren.

You will be issued with a ‘Security Pin Number’ which will allow you to freely enter through the

outside doors into the foyer and from the foyer into McLaren. Please only share this number with

your closest family and ask them not to share it with anyone else. We will also issue you with a

remote control which will allow you to remotely open the McLaren Front door and the Gopher

gate.

ACCOMMODATION

SECURITY/PIN NUMBER, DOOR BELL

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You will be provided with a key to your room and a key to your ‘Post box’ located outside ‘The

Club’. Please remember to keep your room locked. Mail will be delivered each week-day.

Letters can be posted at reception in the ‘Mail’ Box located by ‘The Shoppe’.

Reception Staff are available to assist you as needed. They can organise to have the

Newspaper delivered and arrange podiatry appointments.

SECURITY/ POST AND MAIL BOX/ LETTERS AND NEWSPAPERS

ACCOMMODATION

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MAINTENANCE

LHI Retirement Services is responsible for the repair and maintenance of the building and all of

its fixtures, fittings and equipment. This does not include your personal furniture or possessions.

LHI does not permit you or your family or friends to make any alterations to your room. Please

report all repairs and maintenance requirements to staff and they will be undertaken by our

Assets staff. Maintenance request forms will be available at the ‘Staff Base’ . Please complete

these and place them in Maintenance Request Box located near the Staff Base.

For urgent after hours maintenance please ring 1300 735 523.

TELEPHONE

There are phone connections available in each bedroom. To arrange to have a phone installed,

please contact an external provider and inform them that your require installation of a phone to

our ‘Main Frame’. LHI will then patch it through to your room. Please inform staff of your personal

telephone number once connected. Costs relating to phone and personal internet remain your

responsibility.

MOVING OUT

When it is time for your room to be vacated, it is the policy of LHI Resident Services that a

maximum of 14 days be provided to remove furniture and/or personal belongings from the room.

Important recommendations, if applicable, when vacating a room are:

Disconnection of telephone

Cancellation of newspapers and publications

Cancellation of mail

Removal of personal belongings (LHI do not accept any responsibility for personal

belongings)

Removal of furniture from the room

Return of room key, ‘letter box’ key

Your daily fee will continue until your personal belongings have been removed and all

keys returned to LHI.

ACCOMMODATION

MAINTENANCE/TELEPHONE/MOVING OUT

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PAYMENT OF FEES AND CHARGES

Fees are paid fortnightly in arrears. LHI offers two options by which your Fee may be paid.

Option 1: LHI Deposit Account

LHI Retirement Services provides a Deposit Account service that has the convenience of being

‘on site’ with the following added benefits:

No account keeping fees.

A free cheque drawing facility with no charges, irrespective of the number of cheques

drawn.

No transaction fees.

The LHI Deposit Account does not charge any fees at all. In addition, the account provides you

with:

An on-site cash withdrawal facility - your money is always available ‘at call’

Very competitive interest rates (please check with the Cashier for current rates).

Your Aged or Veteran Affairs pension can be deposited directly into your account.

If you receive superannuation and/or dividends or interest, you can also have these amounts

deposited directly into your LHI Account. To arrange this, please see our Cashier who can

provide you with the necessary forms.

If you would like to open an LHI Deposit Account, please request an application form from our

cashier in the Administration area.

To deposit money into your account, you need only complete a deposit slip (available from the

banking counter) and present it to the cashier, together with your passbook and money.

If you wish to withdraw money from your account, you need only complete a withdrawal slip

(available from the banking counter) and present it to the cashier, together with your passbook.

Maximum withdrawals of $800 per day apply, however, if you require more than this amount, you

can discuss this with the cashier in advance.

RESIDENT SERVICES

PAYMENT OF FEES AND CHARGES

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Option 2: Direct Bank Debit

This method does not require you to open an LHI Deposit Account. Instead, you need

to provide us with your nominated bank account details, and an authority for your

existing bank to pay us your Fee.

Please note however, that the direct debit facility is not available on all bank accounts.

The forms you will need to complete to use this option are available from LHI

administration.

If you are in any doubt, please contact your bank for further information.

If you have any queries in relation to our alternative methods for paying your Fee,

please contact our General Manager Finance, David Phillips on (08) 8337 0488.

LHI Retirement Services is a not-for-profit community organisation affiliated with the

Lutheran Church of Australia. We receive revenue from the Federal Government,

grants and Residents’ contributions, which help towards the cost of providing services.

However, considerable resources are required in order to maintain our quality of care

and to ensure that our facilities are of the highest possible standard. Therefore,

donations, bequests and gifts have a significant impact on enabling us to continue to

maintain the high level of care and services we currently provide as well as providing

additional funding for capital works programmes. Donations to LHI Retirement

Services are very welcome and are tax deductible.

Approved fund-raising activities are held from time to time and are essential in order

to purchase additional items for which government funding is not provided.

PAYMENT OF FEES AND CHARGES

FUNDING/DONATIONS/BEQUESTS

RESIDENT SERVICES

PAYMENT OF FEES AND CHARGES /FUNDING/DONATIONS/BEQUESTS

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Whatever your religious faith, please don’t hesitate to ask staff for information

regarding local churches or to arrange visits from your local church members.

Hope Valley Lutheran Church

Pastor Chris Gallasch and Pastor Keith McNicol are the Pastors of the Trinity

Congregation and are Chaplains of the Hope Valley Village complex.

Phones:- Pastor’s Office 8265 8064 Pastor Gallasch 8265 8001 /Mob:0439 303 808

Pastor McNicol Mob: 0419 887 268 or in an emergency contact on 8265 8064

Sunday Service: 9.25 am Trinity Church—HV Community Centre

11.00am, Zinnbauer Memorial Hall

Informal Worship: 11.00am, 1st, 3

rd, (& 5

th) Wednesday each month,

Zinnbauer Memorial Hall;

Communion: 11.00am, 2nd & 4th Wednesday each month, Zinnbauer

Memorial Hall.

CHURCH SERVICES

RESIDENT SERVICES

CHURCH SERVICES

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VISITORS AND FAMILY INVOLVEMENT Visits from relatives and friends are encouraged. There are no set visiting hours, and visitors are

welcome at any reasonable time. Children are always welcome, but we do ask that they are

supervised at all times.

You may entertain visitors in your room, in the lounge areas and gardens.

We rely on your family and friends to escort you to appointments. Should such assistance not be

available, the Resident Services Manager is able to organise for a staff member to accompany

you. This service will incur a cost.

Family and friends are very welcome to become more involved by joining our volunteer

programme.

Further information is provided on the following page on how to do this.

Correspondence by email regarding care matters should be directed to the Resident Services

Manager of McLaren. Email— mhein@lhi.org.au.

BBQ PATIO AREA

LHI have provide a BBQ which can be used

by residents and their families. Please ensure that the

BBQ is left in a clean and tidy condition and if children

are visiting that they are supervised around the BBQ at

all times.

RESIDENT SERVICES

VISITORS AND FAMILY INVOLVEMENT

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VOLUNTEERS

On a daily basis, Volunteers provide comfort, support and enjoyment for our many Residents.

Volunteers work closely with paid staff in an environment which promotes caring, friendship and

lifestyle satisfaction. The generosity of our Volunteer Team, their empathy, skills and creative

input extend and enhance the quality of care and services offered to all Residents, whilst also

providing a valuable link between Residents and their wider community.

A diverse range of volunteering opportunities are available. These opportunities include assisting

the Occupational Therapy Team, escorting Residents to recreational activities and church

services, shop assisting, personal visits, bus trips, exercise classes, involvement with games,

reminiscing groups, concerts, craft, special events and much more!

LHI Retirement Services has a Volunteers Manager who manages and supports a large

volunteer programme. If you, or any member of your family or friends, wish to know more about

LHI’s Volunteer Programme, or how to become involved, please contact our Volunteers Manager,

Kortin Norris by phoning 0409 673 596. All help is always very much appreciated.

RESIDENT SERVICES

VOLUNTEERS

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We strive to provide the highest quality and variety of meals. Special diets and needs,

recommended by your doctor or dietician, are catered for. Please discuss any requests with the

Breakfast:

A buffet Breakfast is available in ‘The Club’ room

Lunch:

: Lunch is the main meal of the day and is served in ‘The Club’ room at

12.00 noon. It consists of a hot main course and a dessert.

Evening Meal:

The Evening meal is served in ‘The Club’ room at 5.30pm.

A choice of soup and cold serve or a hot dish, and dessert is offered.

Menus are available from Staff for you to order in advance of the

meal.

For a nominal fee, you are welcome to invite a guest to join you for a meal, provided that

sufficient notice is given to the staff. We would appreciate 24 – 48 hours notice for Monday to

Thursday and by 12 noon on Thursday for weekends.

LHI Retirement Services uses a cook chill system for food delivery. Cook chill is recognised as

the best technology for preparing and delivering meals in health care settings.

FOOD SUPPLIED TO RESIDENTS BY RELATIVES AND FRIENDS AND

FROM OTHER SOURCES

Because we care and because of Government Food Legislation, we are unable to take

responsibility for food brought in for Residents from other sources, as they can pose a risk to the

health of our Residents.

On occasion we have relatives and friends wishing to bring food in for ‘their Resident’ as a

special treat. As a general rule, relatives and friends may bring in food if they are solely

responsible for giving the food to the Resident however, LHI Staff are not permitted to be a part

of the food preparation or delivery. This includes storing food in LHI fridges and/or cool rooms.

Under government legislation LHI Staff cannot re-heat food that has not been processed through

the LHI Food Production System.

Residents who eat food brought in to LHI by family, friends of other residents do this entirely at

their own risk.

Meals

RESIDENT SERVICES

HOSPITALITY DEPARTMENT/MEALS

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SHOPPE AT THE VINES located at Hope Valley The ‘Shoppe at The Vines’ provides sweets, cards, crafts and gifts, is Open 10—11.30 on week

days

A mobile trolley is taken around McLaren on Tuesday of each week for Residents to purchase

items.

CLEANING SERVICES

Your bedroom will be cleaned by the Hospitality cleaning staff. Your room will have weekly

checks and fortnightly thorough cleans.

Residents or family members capable of cleaning photos and ornaments in the Resident’s

room ,will be supported and encouraged to do so.

All necessary linen, (sheets, pillow cases and towels), is supplied and laundered by LHI

Retirement Services. To assist you to manage washing your personal items, a laundry equipped

with washing machines, driers, iron and ironing board is available for you to use . We ask that

you turn appliances off and leave the laundry clean and tidy after use.

Please be mindful of other Residents when using the

laundry. Please do not use the machines after 9.00 pm.

And please do not leave your clothing in the washing

machines or driers.

A communal clothes line is available for your use.

You can find it outside the end door near the laundry.

You will need to use your code to return through the door.

RESIDENT SERVICES

CORNER SHOP/CLEANING SERVICES

LAUNDRY SERVICES

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DRY CLEANING

Dry Cleaning Agents are available from the ‘Village Coffee Shop’ in the Community Centre. This

is a private service and is at your own cost.

RESIDENT SERVICES

Dry Cleaning, Hairdresser, Library & Computer Room. Village Disposal Store, Concerts & Displays

OTHER SERVICES

HAIRDRESSER

There are hairdressing salons located in the village Community Centre

and in the foyer of the ACF (Katie's at the Vines) for your use by

appointment. Charges are very reasonable. Should you choose to use

this service, the fee can be added to your LHI Retirement Services

account if you wish. Please contact staff if you would like to make a

regular or one off appointment.

LIBRARY and COMPUTER ROOM

A library and computer room is available for your use in McLaren. The library contains books,

DVD’s, videos and jigsaw puzzles. Computers are also available for you to use.

VILLAGE DISPOSALS STORE AT HOPE VALLEY

The Village Disposals Store is located in the village adjacent to the laundry and offers recycled

ladies’, gentlemen’s and children’s clothing as well as china, glassware, household goods, bric-a-

brac and jewellery. Opening Times are Wednesday and Saturday 9 am—12 noon.

CONCERTS, DISPLAYS AND SALES

McLaren Residents are welcome to attend any concerts, displays or sales which take place in

Zinnbauer Hall. If you need assistance to attend please let the Independent Living staff know.

Days and times will be posted on the whiteboard in the pantry.

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POST BOX LOCATIONS Post Boxes are located in the Administration area and on the Barossa Nurse Base counter at

Hope Valley and is ‘cleared’ at 4 pm Monday to Friday. Postage stamps are available from

‘Administration’.

NEWSPAPERS/MAGAZINES If you would like a daily newspaper or magazine subscription, our office staff will make the

arrangement for you at your cost.

The local Messenger is also available.

RESIDENT SERVICES

PETS Pets are not permitted in McLaren, family members and friends may bring their pet to visit you

providing the animal is of a suitable temperament and under the control of the visiting person at

all times. At no time are animals permitted in areas where food is prepared or consumed.

To maintain safety and to reduce risk of causing agitation to Residents and staff, the person

responsible for the animal must ensure that the animal does not make any excessive noise (e.g.

barking) and is controlled at all times (e.g. dogs must be kept on a leash).

The visitor who brings the animal onto LHI property is responsible for clearing and disposing of

any faeces or urine deposited by the animal on LHI Property. Any faeces must be ‘double

bagged’ by the person responsible and deposited into the general purpose skip located outside

the facilities, or removed from the facility for disposal in a container approved for animal waste

disposal.

TRANSPORT/ACCESS CABS If you require the use of an access cab, please telephone 1300 360 940.

Escorting Residents to Appointments

We ask that you contact your family and/or friends to escort you to appointments

POST BOX/NEWSPAPERS/PETS/TRANSPORT ACCESS CABS

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If you are feeling unwell, and unable to make your own arrangements for medical assistance,

please either contact your family, or during work hours, the Resident Services Manager.

YOUR HEALTH

HEALTH

HEALTH//RAA CALL PENDANTS/STAFF ASSIST CALL BELLS/PHYSIOTHERAPY

CALL PENDANTS

You will be provided with an LHI Call Pendant. Please wear this pendant at all times and use it

to summon assistance in an emergency, be it health or safety related. When pressed in your

bedroom, an alarm will sound in the Aged Care Facility. Staff will attend to you as quickly as

possible. Staff can render First Aid but unfortunately they are unable to provide ongoing

monitoring or nursing care should you suffer an acute illness . We can, however, assist you and

your family in organising hospital transfer, and in the long term we are able to assist in

organising respite accommodation or, if necessary, transfer to an aged Care Facility.

When the call pendent is pressed outside of your room, and within a short distance of your room,

assistance will still be summoned. In this case staff will check your room first and then do a

wider search. The call pendent will not work outside of the McLaren area.

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HEALTH

HEALTH//RAA CALL PENDANTS/STAFF ASSIST CALL BELLS/PHYSIOTHERAPY

STAFF ASSIST CALL BELLS

BATHROOM “ STAFF ASSIST ” CALL BELLS

BEDROOM “ STAFF ASSIST ” CALL BELL

Each room has been fitted with “ Staff Assist Call Bells ” . These bells are to be used when you

require staff assistance for an “urgent matter ” which you cannot solve yourself.

When a staff member from Barossa is free they will answer this “ c all bell ” and try to assist.

Please be aware that McLaren is an “ independent Apartment Complex ” , and the Barossa staff

are not available for general care needs.

Please Note - The Emergency bell , should be used if you require Emergency assistance.

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PRIVATE HEALTH COVER

We encourage you to retain membership of a private hospital benefit fund, as this allows

you more options in the event of acute illness. We also encourage you to maintain membership

of the SA Ambulance Fund.

PODIATRY

This service is available to you by appointment, at the reception desk. Alternatively you may visit

your own podiatrist.

PHYSIOTHERAPY A Physiotherapy Department is located on-site. If you require Physiotherapy you are welcome to

make a private appointment by phoning 8265 8009.

ALCOHOL

Alcohol is permitted. As some medications are not compatible with alcohol, we suggest that you

ask your doctor for advice.

The purchase and secure storage of alcohol is your responsibility. Please keep any alcohol that

you purchase in your room.

MEDICATION MANAGEMENT

You are responsible for your own medication management. Residents on a ‘Community Aged

Care Package’ may have their medications managed by a staff member if required.

HEALTH

PRIVATE HEALTH COVER/PODIATRY/ALCOHOL/MEDICATION MANAGEMENT

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END OF LIFE DECISIONS

At LHI Retirement Services we are aware that death can be a difficult subject to discuss, but it is

something we must all take time to consider and prepare for. We encourage you to discuss your

wishes with your family and your doctor, before or shortly after your admission to McLaren.

Residents are encouraged to complete an ‘Advanced Directive’ which will assist staff and families

when there is a sudden, unexpected acute Medical emergency.

Please ensure that a copy of this Directive is given to the Manager.

SUDDEN CHANGES TO HEALTH STATUS

Unfortunately we are unable to provide Nursing care should you suffer an acute illness . We can

assist you and your family in organising hospital transfer, respite accommodation or, if necessary,

transfer to an aged Care Facility.

We also have available ‘Care Packages’ available which we can organise if your health status

changes and you require some assistance with Medications , transport or other personal care.

Residents are encouraged to complete an ‘Enduring Power of Guardianship’ which will nominate

someone to make medical or lifestyle decisions if you are unable to do so. We also encourage

you to complete an ‘Enduring Power of Attorney’ which will nominate someone to manage your

financial Affairs should this become difficult for you.

If you require respite accommodation, or a transfer to hospital for a period, your fees for your

McLaren accommodation will be significantly reduced. The McLaren fee during these periods will

be $5 per day.

Our LHI Chaplains are available to assist with your spiritual care.

END OF LIFE DECISIONS/CHANGES TO HEALTH STATUS

HEALTH

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Infection Prevention We are all at risk of acquiring infection. As we get older our resistance to infection is lowered due

to the many effects of ageing. The single most important factor in preventing the spread of

infection is careful and thorough hand hygiene (washing hands with soap and water or

using alcohol hand gel). There are hand washing facilities in your room and throughout the LHI

facilities. In some areas alcohol gel is provided for Residents, staff and visitors.

During the colder months of the year illnesses such as viral gastroenteritis (’norovirus’) and

influenza (flu), are sometimes present in the general community. The risk of an outbreak of these

infections at LHI Retirement Services can also increase at these times.

Before the ‘flu season begins we encourage all Residents, staff and visitors to have a flu injection

to help prevent an outbreak of this illness. This is important because an infected person may

give others the flu during the incubation period of one or two days before symptoms appear.

Unfortunately there is no vaccination available to prevent gastroenteritis. Therefore, to protect

you and others, we request that any family member or visitor who feels unwell does not visit until

better. In particular, anyone who has had the symptoms associated with gastroenteritis or

influenza should not visit you until at least 48 hours after their complete recovery.

If an outbreak of gastroenteritis, influenza or any other infection does occur at LHI Retirement

Services, information and advice will be given to you and your family. Additional measures

including ‘Do not enter’ signs will be used in the affected area(s) to prevent the spread of

infection.

During an outbreak, we request that family members check with the Resident Services Manager

before entering the area or visiting you. If you are unwell and suffering from these symptoms

yourself, please let the staff know as soon as possible. You can ring the RN on duty on 8265

8089, she/he will contact the Resident Services Manager who will try to assist you and the others

in your area. To reduce the spread of infection try to limit your contact with other residents to the

barest minimum. Alert staff to any spills that may require cleaning. Ensure you keep your fluid

intake up, contact your family and if necessary your GP or the Locum Service to visit.

HEALTH

INFECTION PREVENTION

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Falls Prevention Recommendations for New Residents

Australian and overseas studies have identified that one in three people aged 65 years and over

fall each year, with 30% having injuries requiring medical attention.

In Residential Aged Care, one person in every 25 people is likely to sustain a fall resulting in a hip

fracture.

The impact of a fall for an individual can mean both physical pain and a fear of falling, which can

ultimately result in a fear of walking and a major reduction in your independence.

LHI is committed to minimising falls.

Recommendations for New Residents: Furniture you bring with you should not overcrowd your room. There should be clear walking

space (to be determined by Resident Services Manager/Physio) in accordance with LHI policy to enable you to move around freely.

Beds and chairs should be set at a height which allows you to get in and out of them easily.

(Physiotherapy staff can assist with this). Avoid storing obstacles on the floor that you can trip over. Call staff if you find water on your bedroom or bathroom floor. Avoid wearing slippers or shoes with worn or broken soles. Place frequently used items within easy reach. Maintaining your fitness can help to reduce the risk of falling. LHI has activities suitable for

different levels of mobility that can assist you to remain independent. (Physiotherapy staff can advise you)

If you need to use a walking frame or stick, keep them within easy reach. If you need to get up at night, a bedside light or night light should be readily easily accessible. If you need assistance an emergency please use call pendent or your emergency call system in your room.

ACCOMMODATION

FALLS PREVENTION RECOMMENDATIONS FOR NEW RESIDENTS

HEALTH

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ELECTRICAL SAFETY For safety reasons, please ensure that all personal electrical items are in a good and safe

condition and that they are maintained in accordance with the appropriate safety standard

required by LHI Retirement Services.

All electrical items are to be checked and ’tagged’ by our Assets (maintenance) Department

before being used, so please ensure that our staff inspect personal items such as radios,

hairdryers, shavers, etc prior to use.

The cost of repairs to any personal electrical equipment is your responsibility.

It is advisable to discuss the purchase of electrical appliances with the Resident Services

Manager prior to purchasing.

Please observe the following safety precautions when using electrical items:

that there are no bare wires on electrical items

that plugs are firmly in the wall socket

that all electrical appliances have firm on/off switches, and

that you turn off all electrical appliances when not in use.

FLOOR SAFETY

Residents are encouraged to:

Wear comfortable, well fitting shoes.

Watch for any spills on the floor and report them to staff.

Follow any warning signs that have been placed by staff, e.g. ‘Wet Floor’ signs.

Be aware of any electrical cords that are in use and lying on the floor.

Report any uneven surfaces that you find difficult to walk on.

Not walk on bathroom floors with wet feet.

Not bring in any furniture without consultation with the Resident Services

ENVIRONMENTAL SAFETY

SAFETY AND SECURITY

ENVIRONMENTAL SAFETY/ELECTRICAL/FLOOR SAFETY

GARDEN PATHS

For Safety reasons we ask that you do not place garden furniture, pot plants or Scooters on the

paths which surround the building. Residents riding gophers will need the entire width of the path

to safely navigate the area.

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FIRE SAFETY

All staff are trained in fire prevention and are well aware of the use of fire fighting equipment and

evacuation procedures. If a fire occurs, staff will notify you of the fire, giving exact details of its type

and location and the action to be taken.

As a precautionary measure, you and your visitors are advised to familiarise yourselves with the

locations of the Emergency EXITS. These are indicated by the green and white illuminated signs.

We recommend that you make yourself familiar with the nearest emergency exit to your room.

Please:

know where the nearest exit is from your room.

in the event that an evacuation of the building is necessary do not re-enter until authorised

by staff.

attend any meetings or discussions, which are held to inform you of the fire plan.

note all rooms have smoke detectors and sprinkler systems installed.

report to staff any hazards which may cause a fire.

do not smoke in the facility. LHI Retirement Services is a smoke-free zone.

be safety conscious e.g. Do not place any items, including vases of flowers or pot plants, on

any electrical appliances (including televisions).

ensure that tea or coffee cups are stored well away from electrical items as it may cause a fire

or electric shock if a spill occurs.

remember to turn off of all small electrical appliances when they are not in use e.g. kettle,

iron, etc.

note that candles are not permitted. A battery-operated torch is recommended.

do not use the lifts if there is a fire.

be aware that although flames may not immediately be evident, smoke fumes spread quickly

and are extremely dangerous.

SMOKING

LHI facilities are ’Smoke Free’. It is the Policy of LHI that smoking is not permitted in or near LHI

Aged Care Facilities, associated buildings and car parks. People who wish to smoke in McLaren

which is not an Aged Care Facility are asked to smoke outside and away from other residents.

Tobacco smoking is the leading cause of preventable death and disease in South Australia. The

Occupational health and Safety and Welfare Act (1986) requires LHI to provide a safe and healthy

working environment for all staff, Residents, contractors and visitors.

We recognise that active and passive smoking is hazardous to health. There is no safe level of

environmental tobacco smoke.

SAFETY AND SECURITY—Your safety is very important to us.

FIRE SAFETY/SMOKING

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HEALTH AND SAFETY OF RESIDENTS

Because we care about Health and Safety at LHI, McLaren Residents are encouraged not to use

Talcum Powder or Aerosol Sprays as they may pose a hazard to both Residents and staff and

may cause the fire safety systems to operate.

Aerosol Use

You are requested not to use Aerosol sprays, such as room fresheners, insect spray and hair

sprays as they may pose a hazard to both Residents and staff and are capable of causing the fire

systems to operate.

Aerosols use chemical particles, which are suspended in the air for a period of time, to propel the

contents and these particles are sufficient to be inhaled and cause respiratory reactions.

Particles may also be deposited on skin or in eyes in sufficient quantity to produce toxic effects.

STAFF RECEIVING PERSONAL GIFTS OR PROPERTY FROM RESIDENTS OR THEIR FAMILIES OR PURCHASE OF ANY ITEM FROM RESIDENTS It is the policy of LHI that staff must not accept personal gifts, property or money from you or your

family and friends. If you or your family and friends insist on giving a personal gift, property or

money to a staff member, the matter must be reported to the staff member’s Manager. To protect

those involved, a report must also be recorded by the staff member and their Manager in your

personal file notes.

If a staff member purchases any item from you or from a relative or friend, details of the

transaction as well as the Manager’s consent, is to be recorded in your personal file notes.

SAFETY AND SECURITY

USE OF /TALCUM POWDER/AEROSOL USE/ GIFTS TO STAFF

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SECURITY

Please notify staff if you are aware of any possible security problems. Our main access doors are

locked after dark. If your room has an external door, please ensure that it is kept locked at all

times.

We provide keys for your doors and letterbox. We recommend that you keep your room

locked at all times.

INSURANCE

You are encouraged to insure your personal belongings. To assist you, LHI has developed an

insurance policy for Residents with ANZVAR Australia. It offers insurance protection at

competitive rates. It is also very easy to arrange. Please see our Cashier to take advantage of

this offer.

PERSONAL POSSESSIONS

Whilst every care will be taken to look after your possessions at all times, we cannot accept

responsibility or liability for the safe custody or loss of valuables, jewellery, watches, wallets,

money, spectacles, dentures, hearing aids etc. We will assist with labelling spectacles, dentures

and hearing aids if required.

Please report all lost, damaged or found items to the Resident Services Manager. You are

encouraged to manage your own finances, or engage the assistance of a family member, if

necessary. We recommend that only a small amount of money or valuables be kept in the

lockable cupboard or drawer in your room.

SAFETY AND SECURITY

PERSONAL POSSESSIONS/INSURANCE/SECURITY

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COMPLAINTS, COMPLIMENTS AND SUGGESTIONS FOR

IMPROVEMENT

If you have any issues, concerns, suggestions or complaints, these should firstly be discussed

with the Resident Services Manager who will try to resolve any issues. If no satisfactory outcome

is reached, the General Manager Resident Services will be contacted and will endeavour to

resolve the matter.

If you wish to pass on a compliment, we will be happy to provide your valuable feedback to the

person(s) concerned.

‘Comments & Suggestion’ forms are available so that you can tell us about the services we

provide.

You are invited to complete the form and place it in the ‘Comments and Suggestion’ box

provided at one of the following locations.

at the Administration entrance

Adjacent to the Barossa Nurses Station in Hope Valley South.

at the entrance to Chablis Lounge near ‘The Vines’ main entrance in Hope Valley North

(The Vines)

At the entrance to Coonawarra on the Hall Table.

The General Manager Resident Services ‘clears’ the boxes weekly and will contact you to

discuss the resulting action that has been taken, unless you have elected to remain anonymous.

Anonymous comments and suggestions will, of course, also be given equal, appropriate and

prompt attention.

An alternative complaints resolution process is outlined in your Residence Contract, as required

under the Retirement Villages Act.

COMPLAINTS, COMPLIMENT AND SUGGESTIONS FOR IMPROVEMENT

RESOLVING ANY CONCERNS

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RIGHTS AND ENTITLEMENTS

RESIDENTS MEETINGS

Regular meetings of Residents are held in accordance with the Retirement Villages Act to

discuss matters of interest, general issues and other suggestions. The views of Residents are

actively sought in areas such as facilities, lifestyle programs, living environment and services.

We encourage interaction between you, staff and management so that we may be able to create

and maintain a mutually beneficial and productive relationship in which our services may be

continually improved.

Your participation at these meetings is warmly welcomed.

You are free to come and go as you please. However, because of our responsibilities for the

welfare of our Residents, we do ask that you notify staff of any intended absences and that you

sign the ‘going out form’ when leaving the Facility.

PROTECTING OLDER PEOPLE

At LHI we have a zero tolerance policy of Elder Abuse. It is of extreme importance to us that, if at

any time, you have cause to feel dissatisfied with the services provided by LHI, or if you believe

your rights have not been respected, or you have been treated in any way that leads to your

dissatisfaction, you advise the Resident Services Manager as soon as is practical.

RESIDENT MEETINGS/PROTECTING OLDER PEOPLE

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The Privacy Act 2001 regulates the way in which organisations such as LHI collect, use, disclose,

store and safeguard your personal information. The Act states that we must take reasonable

steps to make you aware that we collect information about you, the reasons why we do so, and

who we might share your information with.

What information do we collect?

Any information that relates to your care, or to financial arrangements you may have with us.

Why do we do so?

We collect information:

when you apply for admission, to enable us to assess financial arrangements.

about your care, to enable us to look after you.

to inform your doctor or other professional staff you nominate, if you need help or treatment.

about your next of kin, or the family members you may like to involve in your care.

It is important to note that we are obliged to obtain your consent to collect and use any

information about you.

What happens if you are not well enough to give us the information we need to care for

you in an emergency?

If you are not well enough to assist us, we will seek assistance from the person you have

nominated to help with your affairs.

If I would like to see my personal information , how do I arrange this?

You are welcome to contact Megan De Vries on 8265 8000. Megan is the General Manager

Resident Services, and will be pleased to assist you.

How does LHI protect my information?

LHI follows normal professional practices to ensure the security of personal information collected.

PRIVACY PRINCIPLES

PRIVACY PRINCIPLES

RIGHTS AND ENTITLEMENTS

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November 2013