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New Product and Pricing Skillsbox migration guide for ATCs

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Table of Contents 1. ICDL’s new product and pricing structure - simple and flexible ................................ 3

2. System migration ........................................................................................................................ 3

2.1. Migration Schedule .................................................................................................................................................................. 3

2.2. Used ICDL Module Packs ..................................................................................................................................................... 3

2.3. Unused ICDL Module Packs ............................................................................................................................................... 3

2.4. Partially used ICDL Profile Packs .................................................................................................................................... 3

2.5. Unused ICDL Profile Packs .................................................................................................................................................. 4

3. Ordering ICDL Resources .......................................................................................................... 4

3.1. Making an order in ICDL Connect .................................................................................................................................. 4

4. Candidate Administration ........................................................................................................ 5

4.1. Adding candidate information ......................................................................................................................................... 5

1.1. Assigning tests and learning materials to candidates .................................................................................... 5

2. Assigning credits ......................................................................................................................... 6

2.1. About module pack credits ................................................................................................................................................ 6

2.2. Viewing your credit balance .............................................................................................................................................. 6

2.3. Assigning module pack credits to a group of candidates ............................................................................ 7

2.4. Assigning module pack credits to an individual candidate ......................................................................... 9

1.1. Assigning ICDL Profile Pack credits ............................................................................................................................ 10

1.1. Assigning eLearning and eBook credits .................................................................................................................. 10

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1. ICDL’s new product and pricing structure - simple and flexible From 1 September, ICDL will move to a new, enhanced product and pricing structure, which offers test centres

more flexibility and choice when ordering ICDL resources and makes administering ICDL even easier.

ICDL test centres are no longer required to purchase named modules. Instead, you, as a test centre

administrator, purchase module pack credits, which can be used against any module from any ICDL

programme. Simply purchase the appropriate number of module pack credits, based on the number of

candidates and the number of modules you will offer those candidates, within a 1-year period.

2. System migration

2.1. Migration Schedule

You will be informed, well in advance, of the migration date and time, during which the Skillsbox system will

not be accessible. During this time no test sessions or classes can be scheduled.

2.2. Used ICDL Module Packs

Candidates who were allocated a named ICDL Module Pack prior to migration, and who started either a

diagnostic test, certification test or diagnostic learning, are considered ‘used’. These candidates will not be

affected by the changes and will carry on where they left off. Please note that eBooks and eLearning are

separate to Module Packs in the system and therefore candidates who have only started an eBook or eLearning

will be considered unused.

2.3. Unused ICDL Module Packs

Candidates who were allocated a named ICDL Module Pack prior to migration and who had not started either

a diagnostic test, certification test or diagnostic learning are considered unused. Immediately prior to

migration, your ICDL Operator will carry out an audit of unused module pack credits. After migration, you will

find the equivalent number of new module pack credits in your ATC folder. These new module pack credits can

then be assigned to candidates to access the system after migration.

2.4. Partially used ICDL Profile Packs

Candidates who were allocated an ICDL Profile Pack prior to migration, and who have started a diagnostic test,

certification test or diagnostic learning, will have used their ICDL Profile Pack balance and will therefore be

unaffected by the migration. ICDL Profile Packs assigned and used prior to migration will remain unchanged

and will continue to provide the candidate with unlimited access to modules and programmes, until such time

as the profile pack expires. It is important to note however, that new and old credits cannot exist together, so it

is important that you do not assign any new unnamed module pack credits to the previous profile pack

candidates, or it will block their access to the system. This should not cause an issue as there would be no reason

to add credits to old profile pack candidates (as they have unlimited access anyway). Simply leave the Profile Pack candidates where they are and remember not to move or change them. After migration, Profile Packs will

be hidden from the balance tab but will still be accessible to the candidates assigned profile packs. One year

after the last sale date the old Profile Pack product will be removed from the system.

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2.5. Unused ICDL Profile Packs

ICDL Profile Packs which have not been started are considered ‘unused’ and will look slightly different after

migration. Your ICDL Operator will have completed an audit of unused Profile Packs prior to migration. After

migration, your ICDL Operator will create a Profile Pack folder with the appropriate number of profile pack

candidates. Each candidate will be assigned 10 new module pack credits each. Should you require more than

10 credits for a candidate, simple contact your ICDL Account Manager who will be happy to accommodate your

request. Please note that moving profile pack folders or candidates will result in the system automatically

returning the assigned credits to the ATC folder, so it is advised that folders are not moved after migration.

3. Ordering ICDL Resources Before the migration to the new product and pricing structure, you were required to confirm the names of the

modules you wished to purchase for each candidate.

After migration, you no longer need to know the module names at the time of purchase. All you need to know

is how many candidates you need to purchase for and how many modules you intend to offer those candidates.

Discounts are applied based on the number of modules you offer those candidates within a 1-year period. The

higher the quantity, the lower the cost per ICDL Module Pack. Your ICDL Account Manager will guide you on

how to get the best value.

3.1. Making an order in ICDL Connect

After the migration, when ordering via ICDL Connect, you will be presented with a much simpler list of options

to purchase; namely, ICDL Module Pack, ICDL Profile Pack and Candidate Registration Number (CRN).

To make an order, create a line item for the quantity of candidate registrations you require - these are free. Then

select either an ICDL Module Pack or an ICDL Profile Pack, which is essentially a bundle of ICDL Module Packs

(see Pricing Guide for options)

Example

If you wish to purchase one module each for a class of fifty candidates, you will purchase fifty Candidate

Registration Numbers (CRNs) and fifty ICDL Module Packs.

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If those fifty candidates were doing three modules each, then you would purchase fifty CRNs and fifty ICDL

Profile Packs (3 module bundle)

On receipt of your order, your ICDL Operator will create the appropriate number of CRNs in the candidate folder

and assign the appropriate number of module pack credits to your top-level ATC folder. Your ICDL Operator

will also assign the equivalent number of learning material credits (eLearning and eBooks), as this is added

value included in the ICDL Module Pack.

For each ICDL Module Pack purchased, you will receive one module pack credit (which can be redeemed

against any module from any programme), as well as one eLearning credit and one eBook credit per candidate.

4. Candidate Administration

4.1. Adding candidate information

Your ICDL Operator will have created the appropriate number of CRNs in the candidate folder. You should enter

the name and contact details of each candidate under the Info tab. It is vital that the candidate email address

is entered correctly, as this email is used when sending candidates their digital badges and certificates. Please

note, this must be the candidate’s email and not the test centre email, as without a correct email address, the

digital credential will not be issued automatically to the candidate.

1.1. Assigning tests and learning materials to candidates

You will need to make the appropriate tests and learning materials available to candidates. To do this select the

candidate’s folder, then go to the assignment tab. Check ‘use’ next to each relevant ICDL test, diagnostic or

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learning resource. Once checked, all candidates within the selected folder will have access to the ICDL

resources checked.

For test centres with multi-language options the test centre must select the appropriate language version for

candidates.

2. Assigning credits

2.1. About module pack credits

Before migration, you would have seen a credit balance against each named module you have purchased, and

you would have had to find the appropriate named module and assign them to the candidate.

After migration, you will simply see a balance of module pack credits, which can then be assigned to a

candidate without selecting a named module. This simplified process makes candidate administration easier,

as there is no need to confirm module selection at the time of purchase. The candidate simply requires one

ICDL Module Pack to access the ICDL resources (diagnostic test, certification test and diagnostic learning) for

each module. You are only required to confirm the quantity of candidates and the number of modules they will

be offered over a one-year period.

2.2. Viewing your credit balance

To view the module pack credits and eBook and eLearning credits available to you, select the test centre folder

and click on the balance tab. Any credit under the ‘available’ column is available to assign to candidates.

In this example the test centre EE999 has five module pack credits available, which can be assigned to

candidates and used for any module from any ICDL programme.

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2.3. Assigning module pack credits to a group of candidates

Module pack credits can be assigned to a single candidate or a folder of candidates.

Firstly, allocate the module pack credits required for all candidates, to the Candidates Folder.

Candidates Folder > Balance Tab > Module Pack > Advanced

In this example, you purchased five module pack credits for five candidates. You allocated all five module pack

credits from the test centre folder (EE999) to the candidate’s folder containing the five candidates.

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Then, with the candidates folder selected, go to the balance tab to view the credit balance. In this case five

module pack credits are now in the candidate’s folder.

Next, allocate a module pack credit to each of the five candidates

Select the candidates folder, go to the balance tab > Module Pack > Advanced

Enter the number of module pack credits each candidate should have in the ‘Lower Limit’ field. Select ‘allocate

to a minimum’. This will automatically top up all candidates within the folder to the lower limit set (in this case

1 credit). If a candidate already has a credit then the system will not allocate, as it is it topping up all candidates

to 1 credit.

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Please note that this function requires that all candidates within the selected folder will be allocated to the

minimum set. If you have insufficient credits to top up all candidates within the folder, then the function will

not allocate any credits. For example, if a test centre has twenty candidates in the candidates folder and only

five credits, then this function would not allocate any credits, as you must allocate to all candidates or none.

To allocate to a class, test centres can create a sub folder and use the ‘allocate to a minimum’ function. Please

note that moving sub-folders after allocating credits will result in those credits automatically returning to the

test centre balance and will therefore not be available to the sub-folder candidates.

2.4. Assigning module pack credits to an individual candidate

In some instances you may need to allocate a module pack credit to one or more specific candidates. This is

done in exactly the same way, but instead of selecting the candidate folder, simply select the candidate

number.

Candidate CRN > Balance Tab > Module Pack > Advanced

In this example, the test centre is allocating one module pack credit from the candidates folder to the

candidate.

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1.1. Assigning ICDL Profile Pack credits

In the system, ICDL Profile Packs are simply multiple ICDL Module Packs at a reduced fee per module.

Based on your ICDL Profile Pack order, your ICDL Operator will create an appropriately named sub-folder (e.g

Profile Packs 1/4/2021) and will assign the appropriate number of ICDL module pack credits to candidates within

the sub-folder.

For example, if you purchase an ICDL Profile Pack (5 Modules) for ten candidates, your ICDL Operator will assign

five module pack credits to each of the ten candidates in the ICDL Profile Pack sub-folder.

ICDL Profile Packs are sold on the basis that they are meeting the digital skills requirement for an individual.

Therefore, the credits associated with an ICDL Profile Pack must only be assigned to a single candidate, and

these credits cannot be assigned to other candidates. Your ICDL Operator will monitor usage to confirm this.

Please note that sub-folders and candidates within sub-folders should not be moved, as doing so will result in

any assign credits being returned to the test centre folder, thus restricting access to system.

1.1. Assigning eLearning and eBook credits

Each module pack comes with 1 eLearning credit and one eBook credit. To assign both these credits to the

candidate, simply go through the same process as with assigning module pack credits but instead select

eBooks and eLearning respectively.

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In this case all learners now have one module pack credit, one eBook credit and one eLearning credit which

will grant them access to all they need for one module.