News 200504 SolMan320 Dev News

8/9/2019 News 200504 SolMan320 Dev News

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SAP SolutionManager 3.2

(including SAP Solution Manager add-ons)

SAP Solution Manager

Product Management

SAP AG


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SAP AG 2004, SAP Solution Manager 3.2 / 2

Usage Scenarios & Function Areas

Infrastructure SAP Solution Manager

System Landscape Maintenance (SMSY)

Solution Directory

Service Data Control Center (SDCCN)

Implementation and Distribution

Implementing mySAP solutions

Roadmaps

Project Administration

Business Blueprint Configuration

Reporting

Implementation and Configuration Content

Customizing Synchronization

Global Roll-out

Test Management

E-Learning Management

Goto

Goto

Goto

Goto


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Usage Scenarios & Function Areas

New SAP Solution Manager Role Concept

Solution Monitoring

User Interface

EarlyWatch AlertService Level Reporting

System Monitoring

Business Process Monitoring

Central System Administration

Upgrade

Change Request Management

Service Desk(Support Desk renamed to Service Desk in SAP SolutionManager 3.2)

Goto

Goto

Goto

Goto


4/133 SAP AG 2004, SAP Solution Manager 3.2 / 4

Functional News at a Glance

Infrastructure SAP Solution Manager

System Landscape Maintenance (SMSY)

Maintenance of system components independent of

a system, e.g. TREX, ITS, Java Applications

Central maintenance of logical components Overview graphic of landscape components and

attributes

Easy Navigation between landscape components via

single/double click

Analysis of system landscape by landscape

components/system landscape reporting (also as of

release 3.10 SP10)

Back



System Landscape Maintenance - Overview

Management Summary

Central maintenance of your whole system landscape

Overview of all component systems in a complex system landscape

Administrative basis for work in projects and monitoring

Business Value/Benefits

One central maintenance environment for all parts of your system

landscape



Maintenance of system components - Details

Description

Maintenance of TREX, ITS, JAVA as system component types

Maintenance of non-ABAP system components, e.g. JAVA

One system component can belong to several systems

Prerequisite for monitoring of system components in the solution

monitoring



System Components (1)

Cr ea t e S ys t e m Com p o n e n t s

(Transaction: SMSY Landscape Components -> System

Components -> context menu)

Maintenance of system components independent of a system, e.g.

TREX, ITS


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Maintenance of logical components - Details

Description

A logical component assigns logical systems to a product in the

various system roles within a system landscape; logical components

are unique Logical components identify your component systems

unambiguously:

In a project for Business Blueprint, configuration, testing and customizing

synchronization In system and business process monitoring

In the SAP Change Manager



Logical Components (1)

Central maintenance of logical components(Transaction: SMSY -> System Groups and Logical Components

-> Logical Components -> context menu: Create New Logical

Components)


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Logical Components (2) use in projects

A s s i g n lo g i c a l c om p o n e n t t o p r o j e c t

(Transaction: Solar_project_admin -> tab System Landscape ->

tab Systems)

C (3)


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Logical Components (3) use in solutions

A s s i g n l o g i c a l c om p o n e n t t o s o lu t i o n

(Transaction: SOLUTION_MANAGER -> create new solution ->

the screen Change Solution Directory appears)

G hi D t il


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Graphic - Details

Description

Overview graphic of landscape components

Diagram display of all information for servers, databases, systems

listed on tabs in the maintenance view

Easy Navigation between landscape components via single/doubleclick

G hi


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Graphic

Ov e r v i e w g r a p h ic o f la n d s c a p e c om p o n e n t s

(Transaction: SMSY -> button Change Display)

e.g. server graphic

e.g. system graphic

S t L d A l i D t il


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System Landscape Analysis - Details

Description

Reporting for servers, databases, systems

Tabular overview of e.g. support package levels, software components

Standard list functions, e.g. filters, download

System Landscape Analysis


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System Landscape Analysis

Sy s t em l a n d s c a p e a n a l y s i s b y l a n d s c a p e

c o m p o n e n t s

(Transaction: SMSY -> Utili ties -> Analyses)

System Landscape Maintenance Further Information


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System Landscape Maintenance Further Information

Online DocumentationSAP Help Portal http://help.sap.com/

Area: Documentation / SAP NetWeaver ->SAP Solution Manager -> Chapter: Solution Manager SystemLandscape

Related SAP Education Training

http://www.sap.com/usa/education/

SMI310: SAP Solution Manager: Implementation Tools in Detail

http://www.service.sap.com/rkt-solman

SAP Solution Manager SAP Tutors (eLearning for self-study):SAP Solution Manager 3.1/3.2 Learning Map for roleTechnology Consultant/System Administrator:

-> Step 1: Learn What You Need

-> Update Your Core Competence Must Know

-> General Functionality-> System Landscape Maintenance (SMSY)

Product Management Contact

Claudia Weber, Product Management Implementation Tools([email protected])



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Infrastructure SAP Solution Manager :

Solution Directory

Migrate solutions from SAP Solution Manager 2.10;

2.20 and 3.10 to SAP Solution Manager 3.20 for

further editing your solution

Define/edit in the Solution Directory for your solution

logical components

business scenarios

system graphicsserver graphics

Map data from the Solution Directory to projects

Map data from projects, Business Process

Repository to the Solution Directory

Solution Directory - Overview


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Solution Directory - Overview

Management SummaryMigration of Solution Data to SAP Solution Manager 3.20

Definit ion of logical components and other relevant information

regarding solut ion landscapes


Smooth transition from implementation to operation of your solution

(and vice versa)Common/centralized business process, system and server data

storage for implementation and operation

Manage your solution landscape easily

Benefit from new logical component concept

Solution Directory - Details


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Solution Directory - Details

Description

Integrating IMPLEMENTATION and OPERATION

Merging of logical components, esp. when migrating solutions

Copying from projects and the Business Process Repository (vicaversa from Solution Directory to projects)

business scenarios

documentation

transactions configuration

test cases

Defining business scenarios and all relevant data

Defining graphical views of the systems and servers of your solution

Solution Directory


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Solution Directory

M i g r a t i o n o f So l u t i o n s t o R e le a s e 3 .2 0

Vital to all existing 3.1 solutions! Enter via transaction SOLUTION_MANAGER

Jump into transaction SOLMAN_DIRECTORY

Split/merge logical components per system role for all existing

solutions (guided tour)

For more information see:

online documentation for SAP Solution Manager 3.20

SAP Tutor on Solution Directory

Solution Directory


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Solution Directory

Co p y o r De f in e B u s in e s s Sc e n a r io s

(Transaction: SOLMAN_DIRECTORY, tab Structure)

SELECTION HELP: to choose whether to

copy a scenario from the Business Process

Repository or a project

BUSINESS PROCESS DETAILS: to enter the

Business Process Maintenance session in order to

add more relevant information for Business Process

Monitoring in transaction SOLUTION_MANAGER

SOLUTION DIRECTORY STRUCTURE: shows

structure of the business scenario with business

process level and business process step level

STATUS COLUMN: to set the status for

Business Process Monitoring in

transaction SOLUTION_MANAGER


online documentation for SAP Solution Manager 3.20

SAP Tutor on how to copy business scenario data

Solution Directory


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Solution Directory

Gr ap h i c a l V i e w s o f Sy s t e m s , Se r v e r s , a n d B u s in e s s

P r o c e s s e s (Transaction: SOLMAN_DIRECTORY, tab Graphic)

Adjust graphic and create your own view which you can also use in the

Monitoring graphic in transaction SOLUTION_MANAGER


online documentation for SAP Solution Manager 3.20 SAP Tutor on how to create your own views

Solution Directory Further Information


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S c y

Online DocumentationSAP Help Portal http://help.sap.com/

Area: Documentation / SAP NetWeaver ->

SAP Solution Manager -> Chapter: Solut ion Directory

Related SAP Eduction Training


SAP Solution Manager SAP Tutors(eLearning for self-study



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Infrastructure SAP Solution Manager :

SAP Solution Data Manager/SDCCN

Connect to diverse SAP Solution Manager systems

Reduction of no. of tasks to be performed locally

New enhanced UI

SAP Solution Data Manager - Overview


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g

Management Summary The SAP Solution Data Manager/Service Data Control Center (SDCCN) supports

the preparation and delivery of SAP service sessions, such as GoingLive andEarlyWatch Alert.

It is intended primarily for SAP service engineers performing SAP service

sessions, as well as for system administrators and other qualified customeremployees working in their own SAP Solution Manager systems.


Supply mult iple SAP Solution Manager systems with data.

Automate all the operations and processes needed to transfer performance datafrom the system(s) in which the data was col lected to the system in which thedata wil l be analyzed.

Performance data can be analyzed in your SAP Solution Manager system or in asystem at SAP.

All the tasks performed are logged, which allows you to track the progress ofeach task.

SAP Solution Data Manager/SDCCN - Details


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g

DescriptionCollect and manage performance data for analysis in SAP servicesessions:

Multiple SAP Solution Manager systems can be supplied with data for

analysis.

Centralized control from within a SAP Solution Manager

Data need NOT be collected again if usable current data is available.This improves system performance.

Integration with system landscape administration (transaction SMSY):Automatically assigned back RFC when new system is added to SMSY

New task processing conceptTask processing is automated and logged.

New user interface design

SAP Solution Data Manager/SDCCN


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A c t i v a t e n e w SDCCN f o r c om p o n e n t s y s t e m s

(Transaction: SMSY, menu: Goto -> Solution Manager

Operations -> Activation SDCCN)

Activate local SDCCN for system-client-combination

(automatically deactivates old SDCC)

Define master Solution Manager for service definition

update from OSS

SAP Solution Data Manager/SDCCN - Overview Graphic


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Old SDCC

New SDCCN with improved UI: Standardized menu

Categorized tasks (to do, done, deleted) with

detailed logs



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Implementation and Distribution

Implementing mySAP solutions Logical Component Migration for 3.1 Projects


New project types (upgrade and maintenance)

IMPORTANT: Migrate logical components for existing

(3.1) projects for further use

Business Blueprint

Filter project structure according to end user roles

(also available for Configuration and Test Plan

Management)

Implementation and Configuration Content


Locally lock customizing objects

Display additional object information

Create synchronization group based on Project IMG

Assign source and target transport requests Back

Logical Component Migration


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Management SummaryMigrate existing logical components for 3.1 SAP Solution Manager

projects for further use in 3.2


Benefit from harmonized logical component concept which requires

migration

Smooth transition from implementation to operation and vice versa

(common business process repository)

Improved UI for graphic modeling (common graphic environment)



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DescriptionMigration possible only for all projects to obtain best results

Automatically merges logical components of different projects trying to

reduce no. of used logical components to a minimum

Automatically generates new logical components for those that cannot

be merged (new logical components can be highlighted)

Manually replace invalid logical components, such as for invalid

products

Manually assign logical components to system landscape (if desired)

Generate and save changes



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Description

Note:

After saving, the migration process is complete. It cannot be started

again!Further changes to logical components after migration possible only in

System Landscape Maintenance (SMSY).



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M i g r a t e lo g i c a l c om p o n e n t s f o r p r o je c t s

(Report: SOLMAN_LOG_COMP_MIGR)

Business Content Further Information


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SAP Solution Manager SAP Tutors (eLearning for

self-study):In SAP Solution Manager 3.2 Learning Map, choose

iTutors for Technical Consultant / System

Administrator regarding

Technical Upgrade 310 -> 320 Preparation

Technical Upgrade 310 -> 320 Postprocessing 01



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Management SummaryNew project types for upgrade and maintenance

Migrate existing logical components for 3.1 SAP Solution Manager

projects for further use in 3.2

Create new logical components (only) centrally in System Landscape

Maintenance (SMSY)


Encapsulate upgrade activit ies and maintenance activit ies

(see also: Upgrade and Change Request Management)

Benefit from harmonized logical component concept which requires

migration

Business Blueprint/Configuration/Test Management


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Cr e a t e m a i n t e n a n c e o r u p g r a d e Pr o je c t

(Project Administration, Create Project button)



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Management SummaryFilter project structure according to end user roles

Generate Configuration Guide document


Reduce project structure according to selected roles

Create print version of all configuration settings



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F i l t e r a c c o r d i n g t o e n d u s e r

(Business Blueprint, Configuration or Test Plan Management,icon Filter Structure -> End User Roles)

Configuration


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Ge n e ra t i o n o f t h e C o n f ig u r a t i o n G u id e D o c um e n t (via Configuration -> Config. Guide) Generation of Configuration Guide document (as for Business

Blueprint)

Note: Configuration Guide elements and process structure are takeninto account

Documentation duplicates possible

Note: Available since SAP Solution 3.1, SP 03.

Business Content - Overview


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Management Summary SAP wants to develop, go-to-market and implement software based on

SAPs customers industry business scenarios

Building blocks are business processes shared across industries and

applications to increase the efficiency of SAP software


Increase ROI and reduce TCO by providing Solution Manager content

Provide a consistent outside-in view of our portfolio emphasizing

customer business issues

Business Content Further Information


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Content Overview

Overview of the current implementation content inService Marketplace

http://service.sap.com/solutionmanager

Area Downloads -> Business Scenarios

Local Customizing Locks - Overview


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Management Summary Centrally lock customizing against changes in component systems


Customizing Distribution enhanced to an integratedconfiguration management environment distribution and locking in

one single environment

High degree of availabil ity, independent of SAP Solution Manager

availability

Local Customizing Locks - Details


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Description

Lock customizing in component systems locally against changes

To be used independent of or in conjunction with Customizing

Distribution

Lock possible for specific customizing ranges (filtering)

Set upsynchronization

group

Define/activatecustomizing

distribution scenario

Evaluate logs

Activate local locks

Re-run distr ibution(if required)

Figure:

Use of local customizing locks as part of cross-component configuration

management

Customizing Distribution: Overview Graphic


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SAP R/3

SAP CRM

SAP Solution

Manager

with

CustomizingDistribution

Display locked objects

in SAP Solution Manager3

Define

synchronization

group

1

Distribute customizing lock

information to target2

source

settingstarget

settings

Synchronization

Group

target

settings

S

ynchronization

G

roup

Local Customizing Locks (1)


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Se t -U p C u s t o m i zi n g L o c k s

(Transaction: SCDT_LOCK) Define lock piece list (synchronization group)

Define target for locks

Local Customizing Locks (2)


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D i s p l a y l o c k e d t a r g e t o b j e c t s

(Transaction: SCDT_LOCK, menu: Goto -> Show Active Locks inTarget System)

Customizing Synchronization - Overview


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Management SummaryDisplay additional object information

Create synchronization group based on Project IMG

Assign source and target transport request


Easier decision making whether customizing or synchronization objectshould become part of active distr ibution, comparison or locking

scenariosReduce set of IMG activit ies to be selected for bui lding up a

synchronization group

Improve control and transparency for distributed customizing due to

transport request assignment

Additional object information


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D i s p la y a d d i t i o n a l o b j e c t i n fo r m a t i o n

(Transaction: SCDT_GROUPS, menu: Goto -> Additionalinformation)

Display addit ional information for objects that cannot be distributed

(current settings, cross-client settings)* or object that cannot be

locked in the target system

* Available with

SAP Solution

Manager 3.1, SP

14



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A s s i g n T r a n s p o r t Re q u e s t s S o u r c e T a r g e t

f o r C u s t o m i zi n g Sy n c h r o n i za t i o n (select active distribution, menu: Edit -> Transport Request

Assignments)

Increased transparency and facilitated edit ing capabili ties for

corresponding transports in source and target systems Display of project-specific open Customizing and/or Workbench

request available for Customizing Distr ibution

Assignments of open Customizing and/or Workbench requests per

system-client-combination Available with SAP Solution Manager 3.1, SP08.

Setup Customizing Distribution/Customizing Scout


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Pr o j e c t IMG s e le c t i o n f o r s y n c h r o n iza t i o n g r o u p s

(detailed screen of an active Customizing Distribution,menu: Environment -> Synchronization Group Editor,

mark check box Object Selection with Project IMG)

Insert object from project IMG instead of from SAP Reference IMG

For more flexibility in object selection Available with SAP Solution Manager 3.1, SP 12.



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Test Management

New test plan management

Generation of project-specific test plans and test

packages

Filtering on Test Case by type, search terms, priori ty

Structural Filter for status, project Team Member,keywords

Direct access to administration information of Business

Process Hierarchy and general data of test cases

Extended tester notesCapturing of test result via tester notes stored in

Knowledge Warehouse of SAP Solution Manager

Creation of new notes based on a central document

templateUpload of already existing MS Office Documents (doc,

xls, ppt, )

Testing Management - Overview


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Management Summary Manage testing in a heterogeneous system landscape


Reduced time for test preparation

Extended Integration with implementation projects

Detailed capturing of test results

New Test Plan Management


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T e s t P la n M a n a g em e n t

(Transaction: STWB_2)

Select test cases manually or automatically via extended fi lter

option

Tester Notes

T e s t e r N o t e s


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T e s t e r N o t e s

(Transaction: STWB_WORK, maintain status for a test case,button: Create Test Note )

KW-Connection for Test Results

Enhanced traceabil ity of test results

Test Management Further Information


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Solution Manager in General:General Information on SAP Solution Manager:

http://www.service.sap.com/solutionmanager


http://www.sap.com/usa/education/

SMI310: SAP Solution Manager: Implementation Tools in Detail


SAP Solution Manager i tutors (eLearning for self-study):

SAP Solution Manager 3.1/3.2 Learning Map, e.g for role:Solution Consultant

-> Step 1: Learn What You Need

-> Update Your Core Competence Must Know

-> Testing: Organize and Perform Testing

Product Management Contact

Joachim Vogelgesang, Product Management ImplementationTools ([email protected])

Test Management Further Information

SAP Test Management Consulting


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SAP Test Management Consulting

Globally operating SAP Test Management Experts (based inGermany)

Trusted Advisor in all test-relevant topics (Methods, standards, tools)

Test Management support & empowering of implementation andupgrade projects, sample consulting services:

Test Management (test strategy planning and implementation)

Test Assessment (review of the existing test strategy)

Test Tool selection, Proof of concepts

Test automation (regression testing)

Load and Stress Testing

On-site workshops for customers in SAP and 3rd-party Test

Tools; coached ramp-upContact: [email protected](Director of SAP Test Management Consulting)

Service packages available, follow:

http://service.sap.com/tmc


E L i M t


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E-Learning Material Administration in SolutionManager Projects

Create and distribute role specific Learning Maps

Simulation software licenses (SAP Tutor) included instandard maintenance for SAP customers

Back

E-Learning Management - Overview


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Management SummaryE-Learning Management in SAP Solution Manager helps to organizeelectronic learning materials as well as to distribute these materialsefficiently. It reduces the end user training efforts with tools and bestpractices.


Easy creation and distribution of web based Learning Materials

More efficient end user training Integration of end user training management into existing projects

Re-use of already available user roles (from the HR Org Model)

Re-use of existing project documents

Web-based access to Learning Maps

E-Learning Management - Details


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Description

SAP E-Learning management helps to easily create a simple e-Learning

infrastructure that integrates with any project that requires end user

training.

Ideal for upgrade projects. Also to be used in implementation,

optimization and maintenance projects, where a quick and efficient end

user training or end user information is necessary.

Available already with SAP Solution Manager 3.1, SP 12.


A dm in i s t r a t e E L e a rn i n g c o n t e n t


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A dm in i s t r a t e E -L e a rn i n g c o n t e n t

(Transaction SOLAR02, tab Learning Materials and End User Roles)

1.Use e.g. SAP Tutors automatic recording tool to create learning content.

2.Edit learning content to add information e.g. with SAP Tutor Editor

3.Collect, categorize and store the created content in SAP Solution Manager

Transaction SOLAR02, tabs e-Learning Materials and end user roles

4.Deploy the learning content to your users with SAP Solution Manager

5.Re-Use the same content for other knowledge transfer purposes

6.Update existing content e.g. for changes in business processes

Add training materials

to process steps or

E-Learning ManagementAssigning Materials to Processes


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to process steps or

other objects in an

existing project intransaction SOLAR02

1

Create, upload or link

any kind of training

materials using the

green + Button2

Add attributes like

duration, description,

name or status to thematerials3

E-Learning ManagementAssigning End User Roles to Processes

Add relevant jobs or responsible


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4

j p

org units to the process steps

and therefore also assign therelated training materials to

them

In the dropdown box,

select Job or Org Unit,

then filter in the search

popup and finally select

an Object e.g. the Job

Marketing Assistant

5


D is t r i b u t e E -L e a r n i n g c o n t e n t


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D is t r i b u t e E L e a r n i n g c o n t e n t

Transaction SOLAR_LEARNING_MAP

1.Use e.g. SAP Tutors automatic recording tool to create learning content.

2.Edit learning content to add information e.g. with SAP Tutor Editor

3.Collect, categorize and store the created content in SAP Solution Manager

4.Deploy the learning content to your users with SAP Solution Manager

Transaction SOLAR_LEARNING_MAP

5.Re-Use the same content for other knowledge transfer purposes

6.Update existing content e.g. for changes in business processes

E-Learning ManagementCreating Role Specific Learning Maps


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In transaction

SOLAR_LEARNING_MAP

you can create Learning Maps

from an existing project. Click

Create and then enter a title

and the related project.

6

E-Learning ManagementCreating Role Specific Learning Maps


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By right clicking the

header and title you

can create blocks and

units to structure thelearning map. Only

units can contain

learning materials!

7

You can rename the units and blocks here. You can also add

descriptions that will later on show up in the learning map itself

just like the document descriptions. You can use HTML code

in the descriptions e.g. to emphasize something.

8

Finally you can just drag & drop the training

materials from the project structure into thelearning map structure. To create role specific

learning maps, you can use the role filter button.

9

E-Learning ManagementDeploying Learning Maps


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After adding all

training materials, you

can save and preview

the Learning Map inyour Web Browser

10

Later, while learning, end

users can give feedbackabout the learning map and its

documents via the Feedback

button.

11



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After you finished editing, you can deploy the learning map to

your end users. The Solution Manager will automatically draw

the email addresses of the end users assigned to the roles you

used in the learning map. This makes the creation of an

announcement mail very easy.

12



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After the end user training phase is finished, you can analyse

the results with the analysis button. The number of hits for

each learning map and ist documents as well as the feedbacks

and the ratings are stored here.

13

E-Learning Management Further Information

Online Documentation


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SAP Help Portal http://help.sap.com/

Area: Documentation / SAP NetWeaver ->SAP Solution Manager -> Chapter: Creating Training Material andLearning Maps

Related SAP Eduction Traininghttp://www.service.sap.com/rkt-solman

SAP Solution Manager SAP Tutors (eLearning for self-study):

SAP Solution Manager 3.2 Learning Map with iTutor on E-LearningManagement

General Information on ...

SAP Tutor: www.service.sap.com/SAPTutor

SAP Tutor for Solution Manager customers:www.service.sap.com/SolutionManager--> Order Information

SAP Knowledge Transfer Optimization (KTO) Services:www.service.sap.com/SolutionManager--> Order Information--> SAP Tutor for SAP Solution Manager customers


SAP Solution Manager Roles


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Replacement of existing SAP_SOLAR* roles by newrole concept

Back

SAP Solution Manager Roles

Changes to SAP Solution Manager roles


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g g

Business-oriented composite roles consisting of individual roles

Benefit:

Modular roles are easier to understand and change

SAP_SOLAR_ALL: no longer shipped

SAP_SOLAR_PM: replaced by SAP_SOL_PM_COMP

SAP_SOLAR_AC: replaced by SAP_SOL_AC_COMP

SAP_SOLAR_BC: replaced by SAP_SOL_BC_COMP

SAP_SOLAR_TC: replaced by SAP_SOL_TC_COMP

SAP_SOLAR_RO: replaced by SAP_SOL_RO_COMPDo not use existing roles SAP_SOLAR* roles any longer!

For further information see SAPNet-R/3-Frontend note 625773

Note: Role changes available since SAP Solution Manager 3.1 SP 11.



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Solution Monitoring:

User Interface

Back

Usability

Improved usability


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(solution _manager, Operations, Solution Monitoring, SystemMonitoring/Administration )

Redesign of user interface

Improved clarity and administration

Improved graphical display

Reduced number of screens

Restructured (ITIL compliant)



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EarlyWatch Alert

Back

EarlyWatch Alert


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Management Summary

Improved usability

Manual deactivation of automatic EarlyWatch Alert Download

Improved sending funct ionality EWA reports

Report Solution Monitoring for EWA activation


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Usability of SLR/EWA Overview

U s a b i l i t y o f SLR a n d EWA O v e r v i e w


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(solution _manager, Operation, Solution Monitoring, Early WatchAlert and Service Level Reporting)

Overview of EWAs and SL Reports

Improved administration of reports (sorting; archiving; processing)

Usability of Sending Functionality

Im p ro v e d u s a b i l i t y o f Se n d i n g Fu n c t i o n a l i t y


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M a nu a l d e a c t i v a t i o n o f a u t o m a t ic EWA d o w n lo a d


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d a t a

(solman _directory, Operation, Solution Monitoring, Early Watch

Alert)


Re p o r t So l u t i o n M o n i t o r i n g f o r EWA a c t i v a t i o n


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(solution _manager, Operation, Solution Monitoring, Early WatchAlert)



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Service Level Reporting

Service Level Reporting


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Management Summary

Improved usability and documentation of service sessions

Automatical initialization after SP update

Improved sending funct ionality of SL and EWA reports

Maintenance of Accounting Numbers and Profiles

Usability and Documentation

U s a b i l i t y a n d D o c um e n t a t i o n o f Se r v i c e Se s s io n s (solution _manager, Operations Setup, Solution Monitoring, Service


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Level Reporting)

Automatic initialization after SP update When new support packages or ST-SER addons is deployed, the session data will be

provided automatically.A manual ly reset process with a backup before and restore after will not be necessary

anymore.

Service session Additional documentation for cascading alerts

Improved structure of checks and pushbuttons, direct Link to Application Help via

Pushbutton

Usability of SLR/EWA Overview

Us a b i l i t y o f SLR a n d EWA O v e r v i e w

(solution _manager, Operation, Solution Monitoring, Early Watch


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Alert and Service Level Reporting)

Overview of EWAs and SL Reports

Improved administration of reports (sorting; archiving; processing)


Im p ro v e d u s a b i l i t y o f Se n d i n g Fu n c t i o n a l i t y


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Maintenance of Accounting Numbers and Profiles

Ma i n t e n a n c e o f A c c o u n t i n g P r o f i l e

( l ti O ti S l ti M it i E l W t h


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System Monitoring

Overview


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Management Summary Improved solution overview, graphical and list display

Improved usabili ty and documentation of Setup Service Session

Possibility of monitoring EarlyWatch Alerts, SL Reports and Solution

Manager Jobs

CCMS connectivi ty between additional Central Monitoring Systems

(CENs)


Prerequisite for monitoring of Non-ABAP Components l ike Java Stack

6.40 with SAP Solution Manager

Usability

Improved usability(solution _manager, Operations, Solution Monitoring, System

M it i /Ad i i t ti )


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Monitoring/Administration )

Overview display of alerts

New solution overview

Rearranged navigation with all monitoring features under the same header

Display of system monitoring alerts and system administration (CSA) tasks in

one graphic

Display of values in alert list

Solution Overview Overview Display of Alerts

Link to Alias:

solutionmanager


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Condensed Solution

Overview

Detailed Legend

Improved Display of Refresh

Information

solutionmanager

Link to SolutionDirectory

Tooltips withdetailed Alert

Information

System Monitoring/Administration - Graphic

Display of all monitoring features under the


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Display of all monitoring features under therenamed header Solution Monitoring

Improved

graphical display

System monitoring alerts

and CSA tasks in onegraphic

Alert List


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Display of values in alert list

Note:

The following information can be

displayed after corresponding

configuration in Setup System

Monitoring. Messages about downloads for EWA

services

Status information about SAP

Solution Manager jobs

Results of EWA and SL Reporting

Usability

Im p ro v e d U s ab i l i t y

(solution _manager, Operations Setup, Solution Monitoring, System

Monitoring)


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Monitoring)

Service Session

Improved structure of checks and pushbuttons, direct link to application help

via pushbutton

Overview EarlyWatch Alerts

Ov e rv i e w Ea r l yW a t c h A le r t s

(solution_manager, Solution Overview)

The following information is displayed via Solut ion Overview or Graphic/CCMS


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The following information is displayed via Solut ion Overview or Graphic/CCMS

Results of the EarlyWatch Alert service

New Alert Type for

overdue Session Data

EWAs with

Ratings

Monitoring J2EE 6.40

SAP SCM

Customer Solution Landscape

SAP R/3

SAP R/3


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SAP Solution Manager 3.2

SAP CRMSAP CRM

SAP BWSAP BW

SAP EP6

SP02

SAP EP6

SP02

SAP SCMSAP SCM

SAP EP6SP03

SAP EP6SP03

IPCIPC

Web AS

6.40

Web AS

6.40

ABAP Stack

JAVA Stack 6 20

JAVA Stack 6 40

SAP R/3SAP R/3

Availability of J2EE monitoring

SAP Web AS 6.20 Java SAP Web AS 6.40 Java


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SAP Solution Manager 3.1 YES NO

SAP Solution Manager 3.2 YES YES (*)

(*) Available with additional Web AS 6.40 ABAP

in between

CCMS Connectivity

New Connection between different Central Monitoring Systems (CENs e.g.

SAP Solut ion Manager and CEN based on WebAS 6.40)

Possibil ity to check and maintain RFC connections via doubleclick on RFC name


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y

SATST-SER 3.20

WebAS ABAP 6.20

NW4ST-PI

WebAS ABAP 6.40

SM_NW4CLNT700_READ

Solution Manager CEN



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Management Summary

New monitoring type Application Monitor for the monitoring of

application-related logs and key f igures; in addition, it provides

individual customizable user exits

Extended background job monitoring capabilities (including monthly

scheduled jobs and consideration of the factory calendar)

Improved usability for setup and configuration

New SAP Solution Manager 3.2 graphical user interface (GUI)


Enhanced business process monitoring coverage

Usability

Us a b i l i t y

Improved Graphical Display


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Improved Graphical Display

Functional Session Improvements

Fu n c t i o n a l Se s s io n I m p r o v em e n t s

(solution_manager, Operations Setup, Solution Monitoring, SystemAd i i t ti )


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Administration)

New monitoring type Application Monitor providing

Monitoring of application-specific key figures

Monitoring of due list logs (SAP R/3 SD)

Monitoring of MRP key figures (SAP R/3 MM/PP)

User exits that can be individually customized (ABAP report template

with documentation)

Extended background job monitoring capabilities

monthly scheduled jobs

consideration of the factory calendar



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Central System Administration (CSA)

Central System Administration


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Management Summary

Parallel processing of system administration tasks possible

Improved usability in service session and graphical UI

Flexible copy of customizing across solut ion landscapes

More detailed task frequencies available

Improved system performance

Business Value/BenefitsYou can administrate your SAP systems faster

You get an improved flexibility in processing tasks

Parallel Processing of Tasks

Pa r a l l e l P r o c e s s i n g o f Sy s t em A dm i n is t r a t i o n T a s k s


Administration and solution _manager, Operations, SolutionM it i S t M it i /Ad i i t ti )


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Monitoring, System Monitoring/Administration )

Parallel processing Not only one CSA session for all systems within one Solution Landscape

system, but one service session per system

Performance improvement Opening and processing tasks of only one system speeds up performance

Graphical access to dedicated system tasks

Through the graphic in the Operations area you have display and access to theopen tasks of dedicated systems

Usability

U s a b i l i t y Im p r o vem e n t s

(solution _manager, Operations, Solution Monitoring, System

Monitoring/Administration ) Displa of tasks


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Display of tasks Display of System Monitoring Alerts and System Administration Tasks in one

Graphic

Icons for CSA tasks signal Todo with task list (see icon next to ABAP Server)

No todo/no task list available (see icon next to SAP Web AS ABAP )

Navigation into session via both task types possible

Usability

U s a b i l i t y Im p r o v em e n t s


Administration)


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Automatic migration All CSA sessions will be copied to a new session when new suppor t packages or ST-SER

addons will be delivered to customers. The old session data will be provided automatically.

By the creation of the new session, the new software will be used automatically.

A manual reset with a backup before and restore after will not be necessary anymore.

Service Session Improved structure of checks and pushbuttons, direct link to application help via

pushbutton


Fu n c t i o n a l Se s s io n I m p r o vem e n t s

(solution _manager, Operations Setup, Solution Monitoring, SystemAdministration)


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)

Copy of customizing across solut ion landscapes 'Session Customizing' can be copied now to and from CSA sessions across all SAP

Solution Manager solutions

Customizing can be distributed now from one system to all systems in a dedicated SAP

Solution Manager solution or to all systems in multiple solutions

Tab 'Copy Mode' allows for more flexible customizing copies (Copy Task Customizing

and/or User Defined Tasks)



(solution _manager, Operations Setup, Solution Monitoring, SystemAdministration))


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))

Implementation of SAP Authority Check for CSA Customizing

Functions

New function on session level: Delete ALL Task Logs of whole session New manual Task Status Refresh Button in CSA session

Automatic Refresh of Alerts in Graphic and Task List

URLs can be called in User Defined Tasks

New Action Typ 'Others' for creating 'User Defined Tasks' who don't

need an Execution Button like a transaction

The Report 'Task Log History' can be created completely at all times

without doing any actions before and without setting 'ENTIRE VIEW'

The 'Company Specific Task Descriptions' of 'User Defined Tasks' aredisplayed in the Check Instruction Text as well



(solution _manager, Operations Setup, Solution Monitoring, SystemAdministration)


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d st at o )

New Task Schedule Frequencies:

- every 1 hour

- every 2 hours- every 4 hours

- every 6 hours

- every 8 hours

- every 10 hours- every 12 hours

- every 24 hours

- every 1 week

- every 2 weeks

- every 3 weeks- every 4 weeks


Upgrade

Support of Upgrade Projects with focus onconfiguration, testing and E-Learning


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Back

SAP Solution Manager in Upgrade Projects - Benefits


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Savings in testing efforts and costs

Using the integrated suite, including Test Workbench functions

Reduction of costs for training material and end usertraining

Process- and role-oriented creation of learning material

Easy deployment, flexibility of updating material anytime

Reduction of upgrade project risks

Via integration of SAP Upgrade Roadmap

SAP Solution Manager as central service delivery platform

SAP Solution Manager in Upgrade Projects - Details


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DescriptionNote:

The following features are already available with SAP Solution Manager 3.1

SP 14.

Create new project type Upgrade

Automated system landscape reporting for source system landscape

Automated generation of upgrade IMGs in satellite systems

Automatically identify upgrade-relevant IMG settings and set in scopefor configuration (SOLAR02)

Arrange upgrade testing via integrated Test Workbench

Create upgrade delta material for end users

Assign training material according to end user roles

Create role-specific Learning Maps


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Upgrade System Landscape Reporting

Sy s t em L a n d s c a p e A n a l y s i s

(System Landscape Maintenance, menu: Util ities -> Analysis)

Identi fy upgrade-relevant system data, such as key system

information DB release SP level by software component


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information, DB release, SP level by software component

Upgrade Project Administration

Ge n e r a t e u p g r a d e I MG v i e w s / I d e n t i f y u p g r a d e - r e l e v a n t I MG se t t i n g s

(Project Administration, IMG Projects tab) (1) Create View button: Create Upgrade IMG views


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(2) Distribute Upgrade Flag button: Determine upgrade-relevant IMGsettings

Distribute Upgrade Flag

Upgrade Configuration

Se t u p g r a d e -r e l e v a n t I MG s e t t i n g s i n s c o p e (Configuration, Configuration tab, Upgrade Flag column)

Automatically retrieved settings can be overruled manually

Perform accelerated upgrade-/delta customizing


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g g

Upgrade Configuration

C re a t e u p g r a d e d e l t a m a t e r i a l fo r e n d u s e r s

(Configuration, Learning Materials and End User Roles tab)

Process- and role-oriented assignment of learning material

Reuse of existing material possible


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Reuse of existing material possible

Upgrade Learning Map Builder

C re a t e r o l e -s p e c i f i c l e a r n i n g m a p s (Learning Map Builder, transaction: SOLAR_LEARNING_MAP)

Simply use Drag&Drop to create learning map Easily deploy learning map to end users


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Use end user feedback to improve learning map

Upgrade Additonal Information

Usage Guide

SAP Solution Manager Usage Guide for UpgradeProjects (accelerator in Upgrade Roadmap)

( )


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English Version (to come)

German Version

Adapted SAP Upgrade Empowering material

Articles

Baseler, Doreen:

DE: Auf dem neuesten Stand. SAP Solution Manager: Upgrade-Untersttzung aus einer Hand. SAPInfo Nr. 119

Link zum Online-Artikel

EN: Every Step of the Way. SAP Solution Manager:

SAP Solution Manager: upgrade support f rom a single source.

SAPInfo No. 119

Link to online-article

Baseler, Doreen (planned Q1/2005, SAP Insider)Upgrade Support with SAP Solution Manager



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NEW with SAP Solution Manager 3.2:

Change Request Management

Back


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Benefits in Detail

Comprehensible documentation of planned and implemented

changes and their ramifications

Complete coverage from Change Request to technical transports

Detection of impact on business process and system infrastructure


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Detection of impact on business process and system infrastructure

Improved efficiency of change management projectsWorkflow support

Reduce workload of IT specialists

Integration of back-office funct ionality (controll ing, workforce

management, )

Minimize business disruptions

Avoiding incidents with productive impact

Early detection of risks

Higher quality of execution of change

Change Request Management Process in DetailSAPs approach to application management includes all types of application changes

Implementation and upgrade projects

Periodic maintenance

Emergency corrections

ITIL-Scenario Change Management


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Registration and

Classification

Approval

Evaluation / Post

Implementation Review

Change

Manage-

ment

Change

Manage-

ment

Building

Testing

Implementation

Program/

Project

Manage-

ment

Program/

Project

Manage-

ment

Monitoring and

Planning

Authorization and

Implementation

Change

Monitoring

Change Request Management Urgent Correction

SAP Solut ion Manager

RequesterSupport

Message

Feedback


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Tester

Developer

Change

Request Change

Manager

DEV

Transportadministration

ChangeDocument

IT Operator

Status

update

QAS

PRD

Controlled transports

Controlled transports

Change Request Management: Players


Project Administration Business Blueprint Configuration Testing

System Landscape SAP Change ManagerSAP Sol t ion Manager


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System Landscape

Maintenance

SAP Change Manager

Service Desk Change Request Management

Transport Management System

SN

cProjects

CR CD


Project

cProject

Task ListSystem and

transportconfiguration

Transport

Tracking

System Landscape

Test cases

DocumentationTraining

DEV

IMG Project

CTS Project

QAS

CTS Project

PRD

CTS Project

Our Approach to Application Management

Includes All Types of Application Changes

Strategy for

GROWTH

I l t ti

SAP Application Management

Requirements


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Ability to

EXECUTE

Implementation

Upgrades

Continuous BusinessImprovements

Embedded in SAP Solution Manager

Build

Deploy

Operate

Optimize Design

The SAP Solution Manager supports

Urgent correction tasks (ad-hoc changes) Maintenance tasks (e.g. support packages)

Project tasks (e.g. implementation, upgrades) *)

*) To be delivered later in 2005

Change Types: Urgent Correction Task

An urgent correction task is a measure that must be done very

quickly as production is jeopardized.

A Change Manager classifies a Change Request as an urgent

correction task in the Service Desk of the SAP Solution Manager


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correction task in the Service Desk of the SAP Solution Manager.

Operational tasks are automatically performed by means ofService Desk activit ies.

Urgent correction tasks can be tracked.

Change Types: Maintenance Task (Not in Ramp-up)

A Change Manager classifies a Change Request as a Maintenance

task in the Service Desk of the SAP Solution Manager.

Operational tasks are performed automatically by means of

Service Desk activit ies


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Service Desk activit ies.

Consistency of maintenance tasks and urgent correction tasks ismanaged automatically.

Maintenance tasks can be tracked.

Change Types: Project Task (Not in Ramp-up)

A Change Manager classifies a Change Request as a Project task

in the Service Desk of the SAP Solution Manager.

A project plan is defined in cProjects.


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Project process structure is defined in the Blueprint and

Configuration phases of the SAP Solution Manager.

Project Task Schedule and Tracking are generated in the SAP

Change Manager.

Project reflected to one or multiple CTS projects in one or

multiple systems.

Change Request Management - Roles

Requester

is the central role in Change Request Mgmt. HeChange Manager

creates an error message or a Change Request

directly (e.g. as in idea management)


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categorizes and approves Change Requests.

is the Steering Committee when changes like

upgrade or new implementations are concerned.

implements a change, sets status in the Change

Document and hands over to the Tester.

tests a change, sets status in the Change Document.

takes care of software logistics.IT Operator

Change Manager

Change Advisory

Board

Developer

Tester

Standard Scenario: Urgent Correction Process

Change LogisticsProblem Message

SAP Solution Manager Change Request Management

Change AdministrationTask plan

Open

I


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Implement change

Test change

Tester

Requester

Change

Manager

Release change

Import change (PRD)

Complete task plan

Import change (QAS)

Operator

Developer

Change Document OpenIn process

To be tested

Succ. tested

Productive

Confirmed

Change Request

In process

(Rejected)

Approved

Realized

Copyright 2004 SAP AG. All Rights ReservedNo part of this publication may be reproduced or transmitted in any form or for any purpose without the express

permission of SAP AG. The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other

software vendors.

Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.

IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries,

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registered trademarks of IBM Corporation in the United States and/or other countries.

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These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated

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Nothing herein should be construed as constituting an additional warranty.