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HealthShare NSWnewsAPRIL/ MAY 2018
CONTENTS
Chief Executive’s message 2
2017/18 Payment Summaries coming soon 2
New development opportunity for Aboriginal staff 4
New pilot sites for online leave form 4
Driving a more inclusive workplace 5
Checking out the new Northern Beaches Hospital 6
The best things in life 6
2018 People Matter Employee Survey 7
Reflecting our younger selves 8
Even more help available to give up smoking 9
New leadership resources on the intranet 10
22 new volunteer Liaison Officers 10
New mentoring program launched 11
Spotlight on Illawarra Linen Service 12
Customer open day 12
PTS improves efficiency of patient flow from hospital 13
Leading the pack to save lives 13
Bake off for the Biggest Morning Tea 13
Our People Our Talent graduates 14
Projecting ahead 15
New features on the Living Well Hub and Springday app 16
Supporting our troops overseas 16
Check out our website at www.healthshare.nsw.gov.auIf you’ve got a story or feedback for HealthShare NSW News, please contact Anna Sale on 8644 2104 or email [email protected]
Customers at our heart
Thank you for all your efforts — they are truly amazing. Together as a team
we are developing into a fantastic customer-focused organisation.”
Dan Hunter, Chief Executive
Satisfaction with HealthShare NSW and its services is at an all-time high, with the latest results from our Customer Survey showing significant improvements across all our business lines.
Not only are our customers more satisfied, they are also more engaged, and we have more advocates spreading positive messages about the work we’re doing and the changes we’ve made.
The fantastic results come after close to 2,500 customers took the time to complete the survey – sharing their thoughts on what we are doing well, and where we can improve.
Chief Executive, Dan Hunter said almost 50 per cent of customers who responded to the survey said they were satisfied with HealthShare NSW – compared with 32 per cent last time we surveyed.
“We haven’t just met our targets for this survey, we’ve smashed them across all parts of our business,”he said.
“Seeing the results was one of the proudest moments I’ve had as Chief Executive. They really demonstrate that we are coming good on our promise to put our customers at the heart of everything we do.”
Continued on page 3
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HealthShare NSW News April/May 2018
Customers at our heartDirector of Customer Experience,
Sue Connolly said the month of May had been spent briefing business lines on their results and action planning to address customer pain points.
“The feedback from customers gave us some really good practical ideas – highlighting a number of small things we can do right away to help make their lives easier,” she said.
“We’ve had some fantastic discussions and brainstorming sessions with our teams. The challenge for all of us now is to keep this great momentum going and to take these results and translate them into meaningful change.”
Dan said it was important to celebrate the results, and to continue to build on the good work being done.
“But most importantly I really want to thank our people and acknowledge the awesome work they do every day to deliver services to our customers,” he said.
Our number of highly engaged customers has more than doubled
SURVEY HIGHLIGHTS
Our number of disengaged customers has more than halved
Response rate 2,349 responses
an increase of 62 per cent
Customer satisfaction (out of 10)
5.3 6.2to
Customer engagement (out of 10) 5.5 6.4to
Most satisfied regional customer Murrumbidgee LHD
LHD with the most responses
Hunter New England with 233
Most satisfied metropolitan customer
Sydney LHD
Continued from page 1Chief Executive’s message
I was delighted in April to see the results of the Customer Survey. As you can see from the cover article, we had a 62% increase in response rate and satisfaction with HealthShare NSW and its services is at an all-time high.
This is a fantastic result and a glowing testament to all the hard work that is going on around the organisation to put customers at the heart of everything we do. Well done to all of you and thank you!
A lovely example of our how staff go above and beyond for our customers is on page 8. Sherrie Tompkins, a Food Services worker at Dorrigo MPS, spent many hours of
her own time creating a photographic display showing residents looking at images of their younger selves. The result is fantastic and shows the genuine engagement we have with our customers. Well done Sherrie.
As well as providing excellent service to our customers, it’s also very important to me that we are always looking at ways to make HealthShare NSW a great place to work. One way we can gauge how we’re tracking is through the results of the NSW People Matters Employee Survey, which opened to all NSW Government employees on 1 June.
The NSW People Matters Employee
Survey gives you an opportunity to tell us how you feel about your work and how we can support you better. It asks questions about our service delivery, leadership and management, communication, training and development, your workplace and team culture. I encourage all of you to complete the survey as it gives us valuable feedback to keep improving how we work (see page 7).
Another great way I get feedback from staff is by hitting the road and coming to spend time with you in the kitchen or on the linen services floor. I had a great time in April visiting staff at Gunnedah Hospital, Tamworth Hospital, Tamworth Linen, John Hunter Hospital and doing a ride along with our Patient Transport Service in Tamworth.
It was a great opportunity to meet more of you and see what you do at the frontline of our services. Thank you for showing me around and making me feel so welcome.
Dan HunterChief Executive
HealthShare NSW
Dan on the road with Patient Transport Officer Shane-Leigh Wadwell from Tamworth
2017/18 Payment Summaries coming soonYour 2017/18 payment summary will be available soon so now is the time to log into StaffLink Employee Self Service and make sure your personal details are up-to-date – particularly your address and payslip delivery preferences.
While you’re at it, why not check that your emergency contact details are current? Useful information, including frequently asked questions, is available at http://www.healthshare.nsw.gov.au/staff-resources/paymentsummaries
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HealthShare NSW News April/May 2018
New pilot sites for online leave formNSW Health Pathology and Sydney Children’s Hospitals Network are the latest customers to start piloting the online leave form through the Customer Service Portal. They join Illawarra Shoalhaven LHD, which has been piloting the form since February 2018.
Some teams at HealthShare NSW and eHealth NSW started using the form in late 2017 and report finding it a much faster and easier way to get their leave approved.
More than 13,000 leave requests have so far been submitted using the form.
You can apply for leave easily by logging into the Customer Service Portal – which is built on the ServiceNow platform – with your StaffLink number and password. You can then check the status of your leave request any time by selecting the ‘My Items’ menu option in the portal.
The Customer Service Portal also sends an invite to your Outlook calendar when your leave request is approved, so you don’t need to update your calendar manually.
If you’re using the form or approving leave, you still need to make sure the details are entered into HealthRoster separately. The Customer Service Portal will help with this by generating a reminder email to the manager approving the leave.
You can access the leave form by searching for ‘leave form’ on the intranet.
New development opportunity for Aboriginal staffHealthShare NSW launched a new development program for high performing, high potential Aboriginal staff during National Reconciliation Week at the end of the May.
Applications are now open for the Jobs to Careers: Aboriginal Development Program, which will provide Aboriginal staff with a unique opportunity to build their skills and take part in a range of development opportunities, such as:n Developing a career development
plan focusing on strengths and identifying areas for development
n Completing selected short courses that support this plan
n Cross skilling, collaboration and exposure across the organisation
by conducting Respecting the Difference Aboriginal cultural training sessions and assisting in the organisation of Aboriginal Workforce events
n Assistance developing your resume and interview coaching
n Other development and training opportunities that will assist you at work.
The program is open to Aboriginal staff at all levels in fulltime or part-time positions.
For more information or to apply visit the intranet and search for ‘Aboriginal Development Program’ or contact the Aboriginal Workforce Team on [email protected] or 1800 004 546.
Driving a more inclusive workplaceHealthShare NSW and eHealth NSW teamed up with JobAccess in April to run a special event focusing on the benefits of an inclusive workplace and looking at the wide range of support services available to help employers achieve their disability employment goals.
More than 80 people attended the event, which was led by MC and keynote speaker Don Elgin, who talked about his experiences growing up with a disability and becoming a triple Paralympian medalist.
The event featured an interactive panel with HealthShare NSW’s Ben Ackland, Assistant Manager Strategy and Commissioning, Donna Purcell, Senior Manager Accessibility and Capability Advice at the Commonwealth Bank Australia, and Simon White who is a Professional Adviser for JobAccess.
Key take-outs from the day included:
It’s important to start having more open and honest conversations about diversity and inclusion in the workplace. Managers were encouraged to lead by example, and start or continue the discussion about inclusion in their workplace. This can be at an organisational level in terms of an overall strategy, plan or approach, but also at an individual level, providing appropriate support to employees living and working with disability. These conversations need to be genuine, and look at what has and hasn’t worked, and what barriers still remain.
There’s an opportunity to look at the language used within an organisation as a way of fostering greater inclusion. HealthShare NSW’s Access and Inclusion Lead Bronwyn Scott
talked about how “language has the power to inspire and include”. She encouraged organisations to move away from the use of labels which can isolate or single out a person. Instead, using positive and descriptive language can remove preconceptions, help foster inclusion and rightly shift the focus to a person’s talents and strengths.
Getting the environment right is a key element in a truly inclusive workplace. “It’s not the person with disability that gets in the way, it’s the barriers” – that was the advice from the seminar panel who shared their experiences of living and working with disability. Employers were urged to keep an open mind and avoid making assumptions when considering employing a person with disability – rather, focus on the person and what they can bring to an organisation, not their disability. Identifying and addressing any barriers that may exist, and setting up the right environment for success may be much simpler than you think.
If you’d like more information or advice about creating a more inclusive workplace contact Disability Employment Leader Bronwyn Scott on 8644 2232 or [email protected].
You can also find lots of information and support on the JobAccess website at www.jobaccess.gov.au.
Left to right: Don Elgin, Donna Purcell, Simon White, Bronwyn Scott, Dan Hunter, Ben Ackland, Daniel Valiente-Riedl
Panel members Ben Ackland, Simon White and Donna Purcell
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HealthShare NSW News April/May 2018
Checking out the new Northern Beaches HospitalHealthShare NSW Food Services staff at Manly and Mona Vale Hospitals were the latest to get a preview of what life will be like at the new Northern Beaches Hospital in Sydney’s Frenchs Forest.
The new hospital will open on 30 October as Manly Hospital closes and Mona Vale Hospital transitions to become a rehabilitation and palliative care centre.
The tour took the staff through the wards and of course to the kitchen of the new facility.
“We were amazed by it, the whole facility was really impressive,” Northern Sydney & Central Coast Food and Hotel Services sector manager Helen Kelly said.
“They loved the kitchen, especially the dishwasher and its size. They
were also impressed by the ward lay out and the state-of-the-art facility.”
Helen said staff were sad to leave Manly and Mona Vale, but the tour helped to build anticipation and excitement, with all of them expressing an interest in a position at Northern Beaches Hospital.
“I think they were a bit nervous before seeing it, but after the tour everyone is feeling a lot happier about the move,” she said.
Helen joked the only worry staff had was they might get lost in the nine storey facility, saying it would take a bit of time to familiarise themselves with the layout.
Further tours for staff will take place between now and the opening in October.
Food Services staff touring the new Northern Beaches Hospital The best things in lifeHealthShare NSW is justly proud of our staff. In hospitals and aged care facilities around the state, our staff devote their daily lives to providing warm and considerate service to patients and residents.
In May, Leonie Woodall marked 40 years of service at Junee Hospital in the Riverina. Residents, volunteers, staff and former staff members joined together at a celebratory lunch and an afternoon tea to celebrate her career of caring.
Leonie Woodall celebrating 40 years of service
2018 People Matter Employee SurveyWithout our people, we simply can’t do the great work that we do – which is why we care so much about culture and engagement at HealthShare NSW.
During the month of June, we’ll be checking in with our staff and asking them to complete the 2018 People Matter Employee Survey (formerly YourSay), which is open to all employees across the NSW Government public sector.
It’s your opportunity to tell us how you feel about your work and how we can support you better, and all staff can participate – including full-time, part-time, temporary, casual, contractors and volunteers.
Questions cover topics including service delivery, leadership and management, communication, training and development, your workplace and team culture.
Director of Workforce, Paul Gavel said feedback collected via the survey would remain completely confidential and be used to assess the effectiveness of our culture programs.
“We got some really strong results
last year, particularly when it came to understanding our roles and increasing customer satisfaction,” Paul said.
“But there were some areas where you told us we needed to improve, which included our recruitment practices, how well our senior leaders listen, and how well we resolve staff conflicts.”
Paul said it was important that all our staff be given an opportunity to complete the survey during work time.
“We’re working with managers to make sure that all our teams have
time at work to complete the survey. There’s tablet access for our more mobile staff and shared computers will be available at many of our frontline sites.
“We want to hear from everybody to get as much feedback as possible on the areas we can improve.”
In 2018, trophies will be presented to the teams within each business area with the highest response rate, so jump online and tell us what you think!
Complete the survey at www.health.nsw.gov.au/survey2018
SINCE THE LAST SURVEY WE HAVE…
n listened to our staff in one-on-one meetings and team sessions
n focused on providing job candidates with feedback with less emphasis on interviews
n piloted a new way to manage conflict called FaIR (Fast and Informal Resolution) with more than 500 staff
n focused more on communication skills, engagement and self-management of issues to avoid conflict in the first place.
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HealthShare NSW News April/May 2018
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GIVE UP GAIN L FE
Reflecting our younger selvesDo you feel your age? Do you look in the mirror and wonder who that middle aged person is?
Dorrigo MPS Food Services staff member, Sherrie Tompkins, has captured the discrepancy between how old we look and how young we feel.
Using their own photographic memories with a current photograph, Sherrie has skilfully created images showing residents looking at their younger selves.
The project, Reflections of Memories, was the brainchild of the MPS Diversional Therapist Pauline Carter who approached Sherrie after discovering her photographic skill.
Over two weeks in her own time, and between her duties in Food Services, Sherrie and her trusty Canon mark III camera recorded each of the 21 residents in poses matching their older photographs. And with the aid of photoshop she created a wall of memories.
Residents have been happy with the results – and the
photographs have even garnered international praise.
At the recent NSW Agency for Clinical Innovation (ACI) RICH Forum (Rural Innovations Changing Healthcare), Professor Dan Levitt, a noted elder care leader and writer, was visibly moved when the memory wall was shown.
Sherrie said the project was a wonderful opportunity and was grateful for Pauline for suggesting it.
“The response has been overwhelming and doing the photos gave me a greater respect for the residents,” she said.
Sherrie Tompkins (left) with Pauline Carter
Even more help available to give up smokingOur Health & Wellbeing team has helped 365 staff around HealthShare NSW and eHealth NSW in their quest to quit smoking since the launch of our Give Up Gain Life program in early 2016. Now we’re hoping we can help even more.
HealthShare NSW is expanding the program to include prescription quitting medication that has proven to be another effective tool to help people quit.
“We want to give staff every
possible support once they’ve made up their mind to stop smoking,” said Georgie Child, Acting Manager Health and Wellbeing.
“Give Up Gain Life provides staff with up to 12 weeks of free Nicotine Replacement Therapy (NRT). Now with a doctor’s approval, we can also provide up to 12 weeks of prescription medication, along with a number of other tools and resources,” she said.
NRT includes products like
nicotine patches, gum, lozenges and mouth spray which give a measured amount of nicotine to wean you off your addiction and reduce nicotine withdrawal symptoms and cravings.
The prescription medications most commonly used to help people quit are Varenicline (Champix) and Bupropion (Zyban), which are non-nicotine medications only available on prescription from a doctor.
To get started with Give Up Gain Life you’ll need to complete a short survey at www.surveymonkey.com/r/giveupgainlife.
We’ll then send you a program pack with your survey results, a letter and form to take to your docor if you want prescription medication, and a voucher for NRT
and/or medication to take to a participating pharmacy.
“Staff who’ve managed to quit have told us how much healthier they feel.
They can breathe more easily and generally feel
better about themselves,” said Georgie.
Find out more about how we can help you quit by searching ‘Give Up Gain Life’ on the intranet or by contacting the Health & Wellbeing team at [email protected] or 02 8644 2323 (option 5).
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HealthShare NSW News April/May 2018
New leadership resources on the intranetA range of new resources to support the development of HealthShare NSW leaders are now available on the intranet.
The Leadership Development page has tools including videos, articles, workbooks and materials to support you as a leader and help you embed leadership programs within your teams. At present the page includes:n Resources to help you create a
sustainable, flexible workplace such as presentations from our Flexible Work Practices MasterClass, articles and an ebook
n Videos of leaders who have successfully implemented the skills, tools and knowledge learnt in the People Empowering People (PEP) Leadership program
n Workbooks, articles, an Emotional Intelligence toolkit and other materials from the PEP Leadership program.These resources should prove
useful to people in all business lines and we will grow the content as we run more leadership training and development.
Take some time to see what’s available by searching for ‘Leadership Development’ on the intranet.
22 new volunteer Liaison OfficersOur Emergency Management Team had a flood of enquiries in March when they put out a call across HealthShare NSW and eHealth NSW for people to volunteer for the important role of HealthShare NSW/eHealth NSW Liaison Officers to assist the Emergency Management Team.
“We heard from 48 people from all over NSW who were interested in finding out more about these roles,” said Disaster Manager Bruce Poulter.
“We have appointed 22 new HealthShare NSW/eHealth NSW Liaison Officers but it was really hard to narrow the field as we had so many applications from people with fantastic and very relevant experience,” said Bruce.
Volunteer HealthShare NSW/eHealth NSW Liaison Officers play a critical role assisting the Emergency Management Team with the flow of information in emergencies and disasters.
Liaison Officers are members of the HealthShare NSW/eHealth NSW Liaison Officer Network, which currently has 20 members. Liaison Officers are at the forefront of our response when emergencies and disasters occur as they become the key contact between the LHD Emergency Operations Centre’s Incident Controller and HealthShare NSW and eHealth NSW’s business line management.
Our new Liaison Officers will be doing a combination of online learning through My Health Learning and face-to-face training with the NSW Office of Emergency Management.
“We’ll be conducting our own emergency exercises and participating in LHD exercises during the second half of this year. Our new Liaison Officers can put what they’ve learned to the test, depending on how far they have progressed with their training,” said Bruce.
HealthShare NSW staff at an emergency management exercise at Liverpool Hospital
New mentoring program launchedHealthShare NSW launched a new mentoring program in April to provide employees across the organisation with the opportunity to benefit from having the support of a mentor.
The new program builds on the success of a pilot mentoring program that ran for six months from November 2017 and had great feedback from both mentors and mentees.
“The pilot showed that mentoring had lots of benefits for the staff who participated,” said Kerry Fallon Horgan, Senior Culture and Organisational Development Specialist.
“These included getting a broader organisational perspective, improved people management skills, better prioritisation of objectives and increased confidence in their role,” she said.
A senior leader for each business line has taken on the role of Mentoring Program Manager for their area. They are in the process of scoping and shaping the program to meet the individual needs of their business line.
The mentoring program in each area will include up to 10 mentor–
mentee pairs each time who will participate for six months. The program will include:n workshops for mentors and
mentees that clarify expectations and provide practical skills and strategies that underpin useful mentoring conversations
n post workshop learning alerts to reinforce the workshop learnings
n mentoring support teleconferencesn program evaluation.
Mentoring Program Managers will be supported by the Culture and Organisational Development team and UGM Consulting, who conducted the pilot and has a wealth of experience in this area.
Chief Executive Dan Hunter believes the program will provide a
fantastic opportunity for participants.“Getting advice and insights
from mentors has been incredibly important throughout my career. This program is an important opportunity that provides people with different perspectives from across the business,” he said.
Four leaders from our Executive Leadership Team were part of the pilot and I’d like all senior leaders to support this program and invest time in the development of our organisational capability,” said Dan.
For more information about the mentoring program contact the Culture and Organisational Development Team at [email protected]
Mentoring Program Managers with Dr Margaret Byrne, UGM Consulting (far left) and Dr Grant Robertson, UGM Consulting (far right) and members of the Culture and Organisational Development team
FEEDBACK FROM THE PILOT
Mentors said:
“Allowed (the mentee) to prioritise personally and professionally.
Rewarding for both of us.”
“She has some very clear goals and I’ve been able to help with setting
these. It has given her more confidence.”
Mentees said:“Very productive, got a lot of
insight, challenged me to action.”
“Found it a really positive experience making me reflect
more during the week, helps me be mindful on a day to day basis.”
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HealthShare NSW News April/May 2018
Spotlight on Illawarra Linen ServicePort Kembla, originally known as Red Point, opened its first port in 1883. Over the years the city became an industrial area to many businesses including the Illawarra Linen Service which established its site in 1990. Before this, linen was serviced at a small laundry at Port Kembla Hospital.
Operations Manager John McCreary leads a workforce of 55 staff and produces and delivers 50 tonnes of linen every week. Linen is supplied to the Illawarra Shoalhaven and Southern NSW LHD, with locations stretching from Garrawarra located in Helensburgh to hospitals located further south in Pambula and Eden.
The linen service has experienced significant changes over time, including the introduction of eco-friendly enterprises to reduce our carbon footprint.
Illawarra Linen Services takes pride in providing exceptional service to its customers.
“Our customers are our priority and we are always happy to go above and beyond to help them and provide quality products efficiently,” said John.
Customer open dayIllawarra Linen Service held an open day in March, which was attended by customers from a number of different hospitals. It was a great opportunity to showcase how an operational laundry runs and show customers how clean linen reaches their sites.
“We got great feedback from our customers, who were really interested to see how everything works. It also gave us a chance educate customers about overweight linen bags and sharps found in linen. We showed why these types of issues are so important to keep everyone safe, including hospital staff,” said John McCreary, Operations Manager.
Customers had lots of questions about cost savings and delivery methods, ward trolley processes, bags and ties, educating Nurse Unit Managers and handling lost property.
“Our focus going forward is to maintain our strong relationships with our customers, introduce new servicing models to certain hospitals, and focus on efficiency and revenue savings for our hospitals.
“We have set up a linen efficiency
committee with the Illawarra/Shoalhaven LHD, which is providing great insights into how we can work together to produce significant savings for individual hospitals within the LHD,” said John.
Tugba Sert, Illawarra Linen Service’s Customer Liaison Officer, said “we were really happy with how the day went. We’re already looking at a date to hold another Open Day and hope to get many more customers to attend.”
Linen Service staff and customers at the open day
Linda Davies Transport and Dispatch Supervisor and John McCreary Operations Manager showing hospital staff from Illawarra Shoalhaven LHD around
PTS improves efficiency of patient flow from hospitalPatient Transport Service (PTS) has just launched a new Pharmacy Dashboard to help move patients out of hospital more quickly and efficiently.
The Dashboard, available to all public hospital pharmacies, gives the pharmacist visibility of the order patients are leaving the facility with PTS so they can prioritise patients leaving soonest. With demand for PTS expected to peak during the winter months, the Pharmacy Dashboard will ensure transport is not delayed because a patient is waiting for medications.
The Dashboard was piloted in Royal Prince Alfred Hospital (RPA) and received positive feedback from all involved.
“In the pharmacy, we find the dashboard system very helpful at prioritising which discharge prescriptions need to be completed first. The Dashboard is very easy to navigate and helps us see which patient transport vehicle is arriving next,” said Andrew Kobryn, pharmacist at RPA.
Melanie Frost, PTS Manager, said the Dashboard is another great example of how PTS is working with Local Health Districts to improve patient flow through a whole-of-Health system approach.
Leading the pack to save livesHealthShare NSW and eHealth NSW are coming first in NSW in the Red25 Health Services Blood Challenge, which runs from 1 April to 30 June.
At the time of publication, staff had made 79 donations in eight weeks, saving 237 lives, which is a fantastic contribution.
The Red Cross Community Relations team and mascot Billy the Blood Drop have visited several of our sites to promote the importance of giving blood, book appointments for staff, and organise courtesy buses to take groups of staff to Red Cross donation centres.
You can sign up to be part of the Health Services Blood Challenge on our intranet – search for ‘Red25’.
If you want more information contact the Health & Wellbeing team at [email protected].
Bake off for the Biggest Morning TeaFood Services staff at Scott Memorial Scone Hospital took a quick break to have some fun with a cupcake baking competition to raise funds for the Cancer Council’s Biggest Morning Tea.
Allison Becker and Sue Hall showing off their 'Rainbows and Unicorns' cupcakes
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HealthShare NSW News April/May 2018
In late May we congratulated 14 HealthShare NSW staff on their graduation from the Our People Our Talent program. The program has now been running for three years, providing high performing and high potential employees with the opportunity to gain insight into their strengths and areas for development. Employees achieve a Lean Six Sigma Green Belt Certification, after completing a strategic project that will improve business performance.
“Our project was within Customer Experience to enhance their measurement system. Our outcome was that we increased accuracy of the CA Tool (our system for managing customer enquiries) reporting by more than 40%. This provided the business with the ability to make customer-focused decisions and deliver better service,” said Courtney Boorer, from Business Performance, who worked alongside Kalyan Mamidi and Joseph Hudson.
“We found the Our People Our Talent program extremely beneficial
and learnt how to manage normal responsibilities and accountabilities with the additional workload that is associated with the Green Belt,” she said.
Peter Chapple was a project lead working with Hetal Barot and Benjamin Ackland.
“One of our projects was aimed at improving TRIP utilisation across the business. The completion rate was 28% when we started with a goal to increase this to 90% by the end of 2018,” said Peter.
“We focused on food and linen sites and received a number of recommendations to implement, with the average completion rate over 80%. We found the project extremely challenging but highly rewarding. It was challenging because of the additional workload on top of our role and the need to deliver the project to the Executive Leadership Team and obtain the Green Belt certification,” he said.
Our People Our Talent graduates
Current and past graduates Kalyan Mamidi, David Elliott, Laura O'Donnell, Jarrad Stewart-Nikolic, Dawn Ten Have, Hetal Barot, Gloria Sowah, Sarah Swarbrick and Peter Sawyer
CONGRATULATIONS TO OUR 2018 GRADUATES
n Benjamin Ackland Business Performance
n Hetal Barot Workforce
n Courtney Boorer Business Performance
n Peter Chapple Patient Transport Services
n Lisa Disher Employee and Financial Shared Services
n David Elliott EnableNSW
n Amanda Forrester Employee and Financial Shared Services
n Pieter Hoevers Employee and Financial Shared Services
n Joseph Hudson Business Performance
n Kalyan Mamidi Finance
n Charles Massingill (aka Bo) Workforce
n Laura O’Donnell Clinical Support Services
n Jarrad Stewart-Nikolic Employee and Financial Shared Services
n Dawn Ten Have Business Performance
Projecting aheadFor the first time, HealthShare NSW has an organisation-wide view of the projects underway across our businesses following a decision by the Executive in May to endorse a new project management approach.
Led by the Program and Change Management Office (PCMO), the new approach involves new or proposed projects being triaged, prioritised and supported with tools and resources to help keep things on track.
A triage and prioritisation committee will determine how well projects align with the organisation’s strategic objectives, assess anticipated costs and benefits, and consider the level of effort required to complete them.
The advantage of the new process, according to Manager, PCMO Santhoshi Chander, is that it reduces wasted effort and increases the visibility of the work being undertaken, without overburdening project teams.
“We know that our people are taking on a huge amount of project work on top of the work they’re already doing in their day jobs,” San said.
“The last thing we want to do is create more work for them, but we do need to know at an organisational level what will be delivered and by when.
“This new approach means we can see the huge amount of work we’re doing across the board and measure its value more effectively.”
When a business line approaches the PCMO with a new piece of work, it will be managed differently depending on its level of complexity.
While business lines may work very closely with the PCMO on more complex projects, San said simpler projects would be fast-tracked.
“The benefit of successfully delivering on these projects could be huge, so we don’t want to slow them down,” San said. “Instead, we’ll support those pieces of work with the tools and resources we have available and offer assistance to project teams if and when they need it.”
Each HealthShare NSW business area has been asked to nominate a project champion to work closely with the PCMO and participate in triage and prioritisation meetings.
The first of these meetings is scheduled for early June.
For more information, contact the PCMO team by emailing [email protected]
KEY BENEFITS
n Greater project visibility
organisation-widen Collaborative process
involving all business areas
n All project work strategically alignedn More tools, resources and support
available for project workn Focus on value and benefits
Santhoshi Chander (right) explaining the PCMO’s new approach to Jaymie Ling from Customer Experience
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HealthShare NSW News April/May 2018
New features on the Living Well Hub and Springday appIf you haven’t had a chance to check out the Living Well Hub and the Springday phone app yet, now is a great time to get started.
Our Health and Wellbeing team has listened to your feedback about the Springday app and made some improvements to the look and feel.
Another exciting change is that the Living Well Hub and Springday app have now been ‘gamified’! This means that every time you read an article, watch a video, take a survey or complete some training, you'll earn points AND you can win a prize.
When you download the app you’ll need to use the kickstart code ‘livingwell’. For instructions on downloading the app or signing up to the Living Well Hub, visit the intranet and search for ‘Living Well Hub’.
You can access the Living Well Hub at https://livingwell.myspringday.com.au
For more information contact the Health & Wellbeing team at [email protected]
WIN A FRUIT AND VEGETABLE BOX
You can go in the running to win a fruit and vegetable box (worth $69.99) by:
1. Downloading or updating the Springday app
2. Uploading a photo on the app of how you’re staying healthy this winter
3. Logging into the Living Well Hub, going to the new navigation tab “Score points” then down to “My Activities” and completing as many of the activities listed as you can.
At the end of June the three people who have achieved the highest number of points during the competition period will win a fruit and vegetable box.
Entries close on 30 June 2018 and the winner will be announced in mid-July.
Supporting our troops overseasEnableNSW marked Anzac Day this year by organising Anzac Day care packages to send to our Australian Defence Force troops posted overseas.
This had a special meaning for EnableNSW Service Centre Officer Kristal Morris, whose partner is in the Royal Australian Airforce and has just been posted to Dubai for four months.
“I want to personally thank my colleagues for all their contributions. My partner will be one of the lucky Defence Force members to receive some of these wonderful goodies and I know he will truly appreciate it,” she said.
