Next Generation 9-1-1 Next Generation 9-1-1 Consideration Points for the Consideration Points for the

State of FloridaState of Florida

L. Robert Kimball and AssociatesL. Robert Kimball and Associates

Joel McCamley, ENP – Vice President Joel McCamley, ENP – Vice President David Jones, ENP – Senior ConsultantDavid Jones, ENP – Senior Consultant

Tim Gundlach – Senior ConsultantTim Gundlach – Senior Consultant

A little about Kimball…A little about Kimball…

Formed in 1953 as an A & E companyFormed in 1953 as an A & E companyHQ in Ebensburg, PAHQ in Ebensburg, PAT & T Division started in 1997 – Kevin T & T Division started in 1997 – Kevin Murray & Brian BarkMurray & Brian BarkToday - 4 Divisions / 600 + employeesToday - 4 Divisions / 600 + employeesOur Division - 130 + employees, 40 Our Division - 130 + employees, 40 ENP’s, 4 PMP’s (12 in training), 2 CCNA’sENP’s, 4 PMP’s (12 in training), 2 CCNA’sRegional offices - 5 in PA, Melbourne, Regional offices - 5 in PA, Melbourne, Wash DC, Richmond, Nashville, Dallas Wash DC, Richmond, Nashville, Dallas

What is NG 9-1-1?What is NG 9-1-1?

A system of systems or network of A system of systems or network of networksnetworks

Calls for a change in the methodology to Calls for a change in the methodology to deliver a 9-1-1 call to a PSAPdeliver a 9-1-1 call to a PSAP

Migrate from the traditional analog network Migrate from the traditional analog network to an IP enabled digital networkto an IP enabled digital network

Lays foundation for future data Lays foundation for future data requirements of 9-1-1requirements of 9-1-1

NG9-1-1 Isn’tNG9-1-1 Isn’t

Going to put all of us out of workGoing to put all of us out of work

Going to use the internet per seGoing to use the internet per se

Going to keep trying to put a square peg in Going to keep trying to put a square peg in a round hole (wireless, VoIP)a round hole (wireless, VoIP)

Going to go away, the public is demanding Going to go away, the public is demanding it by adopting new technologiesit by adopting new technologies

What is The Definition of NG9-1-1?What is The Definition of NG9-1-1?

I don’t care but it better:I don’t care but it better:– Improve public safetyImprove public safety– Make a call takers job easierMake a call takers job easier– Make response quicker, better and more Make response quicker, better and more

efficientefficient– Break down jurisdictional boundaries and Break down jurisdictional boundaries and

silos of critical informationsilos of critical information– Enable the seamless exchange of informationEnable the seamless exchange of information– Provide better service to the publicProvide better service to the public

Where Are Most NG9-1-1 Projects Where Are Most NG9-1-1 Projects Taking Place?Taking Place?

Where?Where?

National DOT ProjectNational DOT Project

County LevelCounty Level

RegionsRegions

StatewideStatewide

Options for consideration…….Options for consideration…….

Myflorida.net – Agreement w/LEC(s)Myflorida.net – Agreement w/LEC(s)

Intrado IENIntrado IEN

LEC networkLEC network

ILEC / CLEC / CATVILEC / CLEC / CATV

State or Region – Fiber/Microwave State or Region – Fiber/Microwave transporttransport

OthersOthers

The US DOT ProjectThe US DOT ProjectBooz Allen HamiltonBooz Allen Hamilton

Leading technology and management consulting companyLeading technology and management consulting company

National Emergency Number AssociationNational Emergency Number AssociationThe “National Voice” of the 9-1-1 communityThe “National Voice” of the 9-1-1 community

L. Robert Kimball & AssociatesL. Robert Kimball & AssociatesLeader in design and implementation of E9-1-1 / IP-based Leader in design and implementation of E9-1-1 / IP-based E9-1-1 systems E9-1-1 systems

Texas A&M University Internet2 Texas A&M University Internet2 Technology Evaluation CenterTechnology Evaluation Center

Developer of a prototype NG9-1-1 systemDeveloper of a prototype NG9-1-1 system

NG9-1-1 Project: OverviewNG9-1-1 Project: OverviewThe Booz Allen Hamilton team (NENA , Kimball, and Texas A&M University) The Booz Allen Hamilton team (NENA , Kimball, and Texas A&M University) have been contracted to develop and validate requirements for NG9-1-1, have been contracted to develop and validate requirements for NG9-1-1, define a system architecture, and develop a transition plan that considers define a system architecture, and develop a transition plan that considers responsibilities, costs, schedule, and benefits for deploying IP-based responsibilities, costs, schedule, and benefits for deploying IP-based emergency services across America. The following tasks are included:emergency services across America. The following tasks are included:

Task 1: System Architecture DevelopmentTask 1: System Architecture DevelopmentRevision of the Concept of Operations (ConOps)Revision of the Concept of Operations (ConOps)

Definition of functional requirements / high-level architectural designDefinition of functional requirements / high-level architectural design

Task 2 / 4: Transition AnalysisTask 2 / 4: Transition AnalysisEstimation of the NG9-1-1 benefits and costsEstimation of the NG9-1-1 benefits and costs

Identification of critical system deployment issuesIdentification of critical system deployment issues

Development of plan for transitioning from today’s 9-1-1 to NG9-1-1Development of plan for transitioning from today’s 9-1-1 to NG9-1-1

Task 3: Design and Demonstration of “Proof-of-Concept”Task 3: Design and Demonstration of “Proof-of-Concept”Design, development, and demonstration “Proof-of-Concept” systemDesign, development, and demonstration “Proof-of-Concept” system

US DOT NG9-1-1 Project US DOT NG9-1-1 Project ObjectivesObjectives

Capitalize on advances in technologies that:Capitalize on advances in technologies that:

• Enable 9-1-1 calling from any networked communication device.Enable 9-1-1 calling from any networked communication device.

• Enable geographic-independent call access, transfer, and backup among Enable geographic-independent call access, transfer, and backup among PSAPs.PSAPs.

• Encourage a flexible, open, non-proprietary and secure system Encourage a flexible, open, non-proprietary and secure system architecture and deployment of and interoperable internetwork.architecture and deployment of and interoperable internetwork.

• Foster increased coordination and partnerships within the public safety Foster increased coordination and partnerships within the public safety communitycommunity

• Encourage standards coordination & interoperability across the U.S. and Encourage standards coordination & interoperability across the U.S. and with other emergency services network providers in Canada and Mexicowith other emergency services network providers in Canada and Mexico

NG9-1-1 Project: The ApproachNG9-1-1 Project: The Approach

http://www.its.dot.gov/ng911/ng911_pubs.htm

Kimball NG Projects Kimball NG Projects

State’s – Delaware, Indiana, Maine, Maryland, State’s – Delaware, Indiana, Maine, Maryland, Minnesota, Missouri, Montana, New Mexico, Minnesota, Missouri, Montana, New Mexico, Pennsylvania, South Carolina, TennesseePennsylvania, South Carolina, Tennessee

Region’s - Quad Cities (Illinois), Allegheny Region’s - Quad Cities (Illinois), Allegheny County (Pennsylvania), Greater Harris County County (Pennsylvania), Greater Harris County (Texas), NCTCOG (Texas), District of Columbia, (Texas), NCTCOG (Texas), District of Columbia, Snohomish County (Washington)Snohomish County (Washington)

NG 9-1-1 Challenges and Lessons NG 9-1-1 Challenges and Lessons LearnedLearned

FundingFundingTimingTimingTraditional 9-1-1 service providers Traditional 9-1-1 service providers Changes in traditional rolesChanges in traditional roles– Call takerCall taker– PSAPsPSAPs– StateState

How to coordinate? State, Region or County?How to coordinate? State, Region or County?Equipment procurement – Am I buying the right Equipment procurement – Am I buying the right thing?thing?Changing the mindsetChanging the mindset

Remember to think about…..Remember to think about…..

RadioRadio

ALIALI

GIS (Next Gen GIS?)GIS (Next Gen GIS?)

Open Architecture and Standards basedOpen Architecture and Standards based

RedundancyRedundancy

DiversityDiversity

Connectivity to other networksConnectivity to other networks

Where to go from here?Where to go from here?

Assessment – figure out what the options areAssessment – figure out what the options areStrategic Planning – given the options what is Strategic Planning – given the options what is the best path forwardthe best path forwardDesign and Procurement – open and Design and Procurement – open and competitivecompetitiveImplementation – oversight and contract Implementation – oversight and contract compliancecomplianceManagement and Maintenance – ongoing Management and Maintenance – ongoing operationsoperations

Seek Assistance if overwhelmedSeek Assistance if overwhelmed

The Road AheadThe Road Ahead

Keep an eye on the Federal DOT projectKeep an eye on the Federal DOT project

Keep the issue about improving public Keep the issue about improving public safetysafety

Challenge the entrenched players who Challenge the entrenched players who don’t want to changedon’t want to change

Embrace the change, it is going to happen Embrace the change, it is going to happen and has to happen whether we want it to and has to happen whether we want it to or notor not

Questions??Questions??

Thank youThank you

To contact us in Florida:To contact us in Florida:

Tim GundlachTim Gundlach

L. Robert Kimball & Associates, IncL. Robert Kimball & Associates, Inc

200 South Harbor City Blvd.200 South Harbor City Blvd.

Melbourne, Florida 32901-1389Melbourne, Florida 32901-1389

321-733-4448321-733-4448

www.lrkimball.com www.lrkimball.com