End-user IT Analytics

Nexthink helps CHU Amiens control its IT infrastructure in real-time to ensure patient care and safety

"Not only do we have a large community of end-users with very different profiles, but our IT

infrastructure continues to grow and it's a real challenge to keep it secure. Nexthink provides

real-time mapping of the performance of our IT infrastructure. The control of risk

management through indicators and instant fault detection helps us to protect the hospital

information systemagainst security risks."

Julien Rousselle, Head of IT Security, CHU Amiens

See your IT infrastructure as never before www.nexthink.com

Nexthink allows CHU Amiens to retrieve reliable informa-

tion on the performance of each workstation and its inter-

action with the IT infrastructure. CHU Amiens can manage

workstation vulnerabilities by controlling the IT infrastruc-

ture from end-to-end, ensuring security compliance.

• Strengthen IT security in from a single point of view: the

end-user perspective.

• Visibility and real-time IT analytics help solve and

prevent problems that could affect end-users.

• IT governance and risk management for increased

productivity and efficiency.

Context

The Centre Hospitalier Universitaire (CHU) Amiens, with a capacity of 1,725 beds, is a reference in

the fields of healthcare, research and education. Healthcare facilities are spread over four disparate

sites that will be reduced to two in 2014, following the opening of the “New CHU.”

CHU Amiens leverages the best technologies in the treatment of its patients.

With over 6,000 end-users who have diverse profiles (administration, medical staff, researchers,

etc.) and 3,500 workstations, the IT infrastructure is essential to the functioning of the hospital. The

hospital information system must be available 24/7 to manage CHU Amiens’ processes and ensure

the quality and safety of patient care, while ensuring the confidentiality of data.

See your IT infrastructure as never before www.nexthink.com

End-user IT Analytics

Business Challenge

Any IT malfunction within the hospital may have serious

consequences. A medical application infected with mal-

ware can pose a risk to the lives of patients. Healthcare

professionals are mobile by necessity, which creates

special problems in hospitals. To maximize the time spent

with patients, physicians and healthcare teams must be

able to access their data from the closest workstation at

all times and in all locations.

The hospital’s priority is to ensure the continuity of services and to provide quality care, while

respecting patient safety and the confidentiality of personal medical data. Under its digital hospital

project, CHU Amiens pursues its objective to digitalize all internal and external hospital processes,

whether medical or administrative, while focusing on security.

However, the increase of sensitive information flows, such as the exchange of data and electronic

patient records, also increase the risks related to security in hospitals. CHU Amiens needs to

protect its IT infrastructure against threats and also educate its end-users on IT risks arising from

their behavior. At the same time, CHU Amiens aims to optimize costs and manage resources

without compromising the quality of care delivered to patients.

See your IT infrastructure as never before www.nexthink.com

End-user IT Analytics

Why Nexthink

Nexthink was selected by CHU Amiens to provide visibility and real-time analytics of its IT

infrastructure from the end-user perspective. Nexthink allows CHU Amiens to retrieve reliable

information on the performance of each workstation and its interaction with the IT infrastructure.

Therefore, it is possible to manage workstation vulnerabilities by controlling the IT infrastructure

from end-to-end, ensuring security and regulatory compliance.

Nexthink detects abnormalities in

real-time and continuously monitors

the use of workstations in compli-

ance with the regulations in force at

CHU Amiens.

"Not only do we have a large community of end-users with very different profiles, but our IT

infrastructure continues to grow and it's a real challenge to keep it secure. Nexthink provides

real-time mapping of the performance of our IT infrastructure. The control of risk

management through indicators and instant fault detection helps us to protect the hospital

information system against security risks."

Julien Rousselle, Head of IT Security, CHU Amiens

Nexthink dashboards are used to group and summarize the collected data in order to present them

in a clear way to the hospital management and facilitate decision-making.

Benefits

"This is the solution for controlling IT governance and risk management of workstations that we

were looking for. Its strengths are simplicity, performance and ergonomics," said Julien Rousselle,

Head of IT Security, CHU Amiens.

Nexthink follows daily changes in the evolution of IT activities at CHU Amiens in diagnosing and

treating patients. Nexthink allows CHU Amiens to strengthen IT security in from a single point of

view: the end-user. Visibility and real-time analytical capabilities from Nexthink allow CHU Amiens

to understand the exact situation and identify axes of investigation to solve and prevent problems

that could affect one or more end-users, before they are reported.

End-user IT Analytics

See your IT infrastructure as never before www.nexthink.com

"Nexthink helps us to increase our productivity and efficiency. We can easily correlate

information that allows our IT team to be more responsive in solving problems. With a

secure information system, physicians and healthcare teams can focus on their jobs and

treat patients without having to waste time because of unresponsive software," said Julien

Rousselle, Head of IT Security, CHU Amiens.

Julien Rousselle, Head of IT Security, CHU Amiens