• Survey Overview:

- Promotion: Metro rider alerts, instant updates and through the CAC

- Conducted online from Dec. 3 – 31, 2013

- 17 multiple choice questions with comment sections

- 605 responses were received

• 26% answered section on Metro Bus; 33% - Metro Rail; 42% - Both

- Response scale:

Excellent GoodNeeds

ImprovementPoor

Satisfactory Unsatisfactory

• Respondents who are satisfied with the cleanliness of the exterior of Metro Buses is 60%.

343 customers responded to this inquiry.

• Conditions observed regularly on Metro Bus:

343 customers responded to this inquiry.

• Respondents who are satis-fied with the cleanliness of Metro Bus Shelters is 43%.

• 7% of respondents do not use shelters during their trips.

343 customers responded to this inquiry.

• Conditions observed regularly at Metro Bus Shelters:

343 customers responded to this inquiry.

• Respondents who are satisfied with the cleanliness of the exterior of rail cars is 66%.

348 customers responded to this inquiry.

• Conditions observed regularly while using Metro Rail:

348 customers responded to this inquiry.

• Respondents rated the cleanliness of various components at Metro Transit Centers as follows:

343 customers responded to this inquiry.

PoorNeeds

ImprovementGood Excellent N/ A

8% 21% 45% 9% 17%6% 21% 47% 9% 17%5% 26% 44% 8% 17%10% 24% 43% 6% 18%16% 19% 14% 3% 47%8% 24% 41% 6% 20%

Answer Options

Restrooms

Walls and ceilings

Floors

Benches and seats

Grounds

Windows

• Conditions observed regularly at Metro Transit Centers:

343 customers responded to this inquiry.

1 (very poor) – 3%

2 – 4%

3 – 10%

4 – 15%

5 – 18%

6 – 16%

7 – 17%

8 – 13%

9 – 3%

10 (outstanding) – 1%

• Respondents rated the cleanliness of Metro vehicles and facilities as follows:

• Respondents indicated the general level of cleanliness of Metro vehicles and facilities as follows:

502 customers responded to these inquiries.

• 66 relative comments received.

- Favorable

• More focus appears to be placed on maintaining the level of cleanliness throughout the Metro system than in the past.

- Unfavorable

• Primary concerns are related to soiled seats, gritty floors and odor within the Metro system.

272 customers responded to this inquiry.