Ngoc-Anh NguyenNgoc-Anh NguyenAddress | 318 Russell St, Melbourne, VIC 3000 Phone | 0423344680 Email | ngoc_anh31@hotmail.com

Career ObjectivesCareer ObjectivesTo participate and contribute to a company or organisation’s goals and success and to generate innovative ideas whether it being creative,

analytical or theoretical. I strive to exceed my expectations and challenge myself in situations where I need to make quick and wise decisions in a demanding and pressure driven environment. I endeavour to be a valuable team member who will work hard for their

success and who continues to learn and inspire others.

EducationEducation

RMIT University, Swanston Building

Bachelor of Multimedia Systems & Design Major: Multimedia Systems & DesignMinor: Marketing

Program StudiesDesign Interactive Media, Video Productions, Story boards, Script Writing, Graphics design, Concept development, Media studies.Software: Adobe Suite (Photoshop, Illustrator, Flash, InDesign), AcrobatMultimedia: Adobe (Flash, Premier Pro), Final Cut Pro, Maya (3D program)Business Marketing for Entrepreneurs, Marketing Strategies, Event Management, Creative & Innovative Business Strategies.Information Technology Database Concepts, Information Technology, Web programming, Java programming, Multimedia Engineering.Software: MS Office (Word, Excel, PowerPoint, Publisher, Outlook). (Intermediate)

Work ExperienceWork Experience

Coty is a global beauty products manufacturer founded in Paris, France by François Coty in 1904. Its main products are fragrances, color cosmetics and skin & body care products. It is known for its cooperation with designers and celebrities for the creation of fragrances.Fragrance Portfolio: Marc Jacobs, Miu Miu, Chloe, Balenciaga, Bottega Veneta, Calvin Klein, Roberto Cavalli, David Beckham, Katy Perry, Beyoncé, Jennifer Lopez, Lady Gaga plus many more..Cosmetics, Color & Lifestyle: O.P.I, Rimmel, Ckone color (discontinued), Bourjois, Sally Hansen, Cutex, Playboy etc…Skincare: philosophy, Lancaster

Sales Coordinator, November 2012 – Present

Key responsibilities:

Administration:

- Support the Account Manager in the coordination of sales and administration activities.- Work closely with the sales teams to streamline and develop standard reporting systems, processes and procedures.- Prepare sales reports as required including weekly and monthly rankings reports, orders forms by SKUs analysis.- Prepare seasonal retail budgets by week by store with formulised excel spreadsheets.

Rosters & Payroll:

- Prepare and administer weekly staff and promotional rosters and timesheets for store consultants in consultation with Account Managers and department stores.

- Track the collection and reporting of promotional hours worked per store.- Track and verify external agency invoices against rosters and update promotional spend re-charge summary spreadsheets.- Prepare store consultant productivity reports on a weekly basis.- Liaise with the Payroll Officer to ensure effective information flow between departments and to facilitate accurate processing

of payments.

Promotional Activity:

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- Liaise with the Marketing team with promotional launch activities such as; Point of Sale elements in-store, promotional uniform, launch manuals, promotional agency staffing, stock orders/deliveries etc..

- Liaise with Myer/David Jones Sales Managers & Visual Merchandising Manager regarding Point of Sale deliveries and status of launch.

- Monitor the Week to Date sales during launch week including stock levels by SKUs and additional instore support such as gift with purchase.

- Remerchandise POS towers and gondolas when required including; ticketing, Ad visuals, shelf talkers, relay new planograms when big changes are made by global.

Recharges:

- Coordinate re-charge arrangements with Account Managers and prepare re-charge summaries.- Monitor re-charges summaries to ensure proper reconciliation of re-charges against budget.- Cultivate close working relationships with external agency administration staff and support the State Sales Manager in

monitoring service levels.- Liaise with Payroll and Finance personnel to ensure effective information flow between departments.- Maintain and update all sales administration reporting systems.- Manage and raise purchase orders supporting the region.

Above and beyond key responsibilities:

Training Department:

As the National Training Manager is based in Melbourne, I have voluntarily taken on the unofficial training coordinator role in assisting her with the following duties:

- Develop training materials including; product flyers/brochures, product usage guidelines, product manuals etc...- Create National training reports and product sales/ranking analysis, consultant KPI results for seasonal training conferences.- Coordinate creative styling of the training conferences for eg; theme, props, venues, catering, gifts and training materials.- Assist in the administration of the ‘Star Performers’ Program. (A monthly/Annual awards program dedicated to our retail

beauty advisors).- Co-manage VIPS data system nationally – (VIPS is a data collection company in which they collect and collate data via online

reports and smart phone apps. This is a great tool as we can track day to day sales our beauty advisors are producing and it is a great platform for our beauty advisors to engage in an interaction reporting system) VIPS online also allows us to upload/download documents, videos, voice messages and text messages.

Miscellaneous:Apart from my key responsibilities, I also work independently with the Sales Director creating data analysis reports and Award schemes such as:

- Seasonal Budget & Sales Analysis for forecasting and Sales & Marketing Strategy presentations.- Created a National Commissions Scheme via Excel using formulas to allocate and sort individual commissions for beauty

advisors in each state. This is collated quarterly and paid at the end of the cycle.- Designed Sales Incentive schemes for new product launches/Major Status focus weeks.

My attributes and contributions to this role:

- Excellent planning, organisational and time management skills- Driven/Ambitious mindset- Excellent Communication skills – written and verbal- Hardworking and reliable - Ability to build rapport and develop relationships with people on a variety of levels- Adaptable and have a willingness to learn and succeed- A ‘can do’ positive attitude

Previous Employment HistoryPrevious Employment History

Model management and official organiser for the Miss Universe Australia and Miss Tourism Australia pageant

Event & Marketing Assistant (Unpaid Internship) April/2011 – April/2012

- Administration support such as; monitoring emails (MS outlook), booking flights and accommodation for clients/judges and contestants, calendar updates, reporting to the Managing Director, basic mailing duties, coordination of monthly reports; budget overviews, national applications, tracking outstanding payments etc…

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- Developed and created brochures, banners, flyers, invitations and tickets using Photoshop and Illustrator for all divisions including; Cosmopolitan Model Management, Miss Universe Australia and Miss Tourism Australia and also updating the company websites.

- Communicate to key stakeholders to ensure information required is received in the desired timeframe.- Organised Media Communications via social media including; Face Book, Twitter and YouTube.- Supported with the launch of Miss Tourism Australia 2011 held at The Stamford Hotel in Victoria with guest judge Sherri-Lee

Biggs winner of Miss Universe Australia 2011.- Assisted with the branding management of previous Miss Universe Australia 2011 winner Miss Scherri-Lee Biggs from

appearances at industry events, promotions, TVCs, Gold Sponsorship management including Photo shoots and Ad campaigns with Nude By Nature and Novo Shoes.

- Developed contacts for various events such as; fashion, beauty, electrical, venue hosts, photographers, other modelling agencies national and international using MS Excel.

- Developed proposals for potential sponsorships using PowerPoint, Illustrator/Photoshop.- Organised products for gift bags, including prizes for winners and judges.- Assisted with pre-production including; rehearsals, staging props, styling contestants/models, finding camera crews,

production layout.- Assisted with the 2012 Miss Universe® Australia preliminary stages and the Official Crowning Ceremony held at Sofitel Hotel

on June 8th 2012.- Developed a passion for working in a hectic and challenging environment where you have to think fast, multitask, and have a

positive and enthusiastic attitude.

Customer Service Desk Associate – June/2011 – September/2012(I was hired prior to the official store opening of the first store in Australia on September 1st 2011)

- Completed an extensive training process for pre-production including; store layouts, product merchandising, Special product training (kitchen design & installation/appliances).

- Support the Administration team with generating ticketing, markdowns, signage and calendar management.- Uses the Oracle/Pos System to complete different transactions including creating a special order, delivery, return and faulty

goods, vehicle rentals, stolen goods and online orders.- Answer calls for all goods and purchases issues including customer complaints and feedbacks.- Organise sausage sizzle fundraising applications and production on the day.- Interact with customers and providing the best customer service in any situation.

Zenergize - Sports nutrition and sportswear companyRetail Assistant – April/2008 – June/2011

Gripp Jeans - Clothing Retail Store (company went into Liquidation)Retail Assistant – February/2007 – March/2008

HairHouse WarehouseRetail Assistant – December/2004 – March/2007

ReferencesReferences / contact numbers available upon request

Mary Hayward – Coty National Training Manager

Jane Oliver-Read – Coty VIC Account Manager

Tania Di Bernardo – Coty National Key Account Manager

Shaye Katterl – Cosmopolitan Model Management & Miss Universe Event Coordinator

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