INSIDE

INDIANA INTERACTIVE REPORT 2012

Indiana State Police Bus Inspections ................. 2

IN.gov Portal Statistics ...... 5

II Delivers Several New Solutions to BMV ....... 7

Lost and Find MeReuniting Children With Parents

ndianaInteractiveshowcasedanewserviceofferedbyparentcompanyNIC

Inc.duringthe2012IndianaStateFair.Theservice,LostandFindMe,isaninnovativesolutionwhichallowsStateFairstafftoquicklyreunitelostchildrenwiththeirparentorguardianbyscanningabraceletwithauniqueQRcode.OncescannedviaanysmartphoneequippedwithaQRcodereader,theservicesendsatextmessageoremailtotheparentorguardianindicatingthelocationofthechild.Intheeventtheindividualdoesnothaveasmartphone,thecodecanbeenteredonlineatwww.lostandfindme.comtonotifythechild’sparentorguardian.IndianaInteractiveandtheStateFairstaffplantooffertheserviceatthe2013IndianaStateFair.n

The IN.gov Program Provides 50+ New Solutions In 2012

TheIN.govProgram,apartnershipbetweenthestateofIndianaandIndianaInteractive,experiencedanexceptionalyearofinnovationandgrowthin2012.Fromthedeploymentofmorethan50neworenhanced

applicationsandwebsites,toshowcasinganinnovativetoolthatincreaseschildsafety,theIN.govProgramexcelledatprovidingexceptionalsolutionsandservicesfortheIndianaconstituency.Inadditiontothedeploymentofavastvarietyofservices,theIN.govProgram

efficientlysupportedanexistinglibraryofmorethan180applicationsand150websites.Fulfillingmorethan6,300servicerequestsfromvariousagenciesacrossthestate,IN.govstaffworkeddiligentlytomaintainandupdatetheportalservicesinordertoprovidethehighestlevelofservicepossible.ThroughouttheyearIN.govfocusedonthreeprimarygoals.Thefirstwasto

provideandsupportinnovativesolutionsthatstreamlinedcitizenandbusinessinter-actionwiththestateofIndiana.Thesecondgoalwastoreinvestinthetechnologicalinfrastructuretoensurethesuccessfulgrowthoftheportal.Thethirdgoalwastoprovidefortheneedsofthecommunitythroughvolunteerservicesandactivism.TheIN.govProgramwasabletoachieveeachofthesegoalsthroughthecourseoftheyear.ThisachievementwasmadepossiblebythepartnershipbetweenthestateofIndianaandInteractive,anextremelytalentedanddedicatedstaff,andthesupportofIndianacitizensbyutilizingthenewandexistingservicesofferedbyIN.gov.n

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2 | INDIANA INTERACTIVE REPORT 2012

Indiana State Police Bus InspectionsMobile Solution Provides Real-time Bus Data

TheIndianaStatePolice(ISP)inspectsallschoolbusesthroughoutthestatetoensurethesafetyofschoolchildreninthestateofIndiana.Officersarenowable

tocompleteinspectionsusingatabletoranonlinemobile-optimizedWebapplication.Theobjectiveofthesystemistoincreaseefficiencyinthebusinspectionprocess,aswellasincreasedataentryaccuracyandreporting.TheBusInspectionapplicationallowsofficerstocomplete

multipleinspectionsinashorteramountoftimebyeliminatingthepaperprocess.Whileontheinspectionsite,whenaprevi-ouslyinspectedbusisfixed,theofficerisabletodoanimmediatereinspectiontoupdatethestatusofthebus.OnceanInternetconnectionisestablished,theofficersimplysyncsthetabletandthedataissenttothemasterdatabase.EachtimeanofficerlogsintothePlaybookheorshewillseeanybusesthathavehadaninitialinspectionbutdidnotpasstheinspectionduetoviola-tions.Thisfeatureinformsofficerswhichbusesshouldnotbeoperatingandwhichbusesrequirereinspectionswithin30days.Oncetheofficerreinspectsabusandperformsthesyncprocess,allapprovedbusesareremovedfromthedashboard.

ThesystemhasanonlineWebapplication.TheWebapplicationisusedbyschoolstofollowuponinspectionsandusedbyoffi-cerstorunreports,andtheycancompleteaninspectiononlineasopposedtousingthetablet.

TheBusInspectionapplicationprovidesonesourceforISPandschoolsaroundthestatetohaveanaccuratestatusonbusinspections.

IN.gov

Enterprise Model Delivers New Search FunctionalityheIN.govportalisoneofafewinthenationutilizingenterprisesolutions

thatcanbeleveragedbyallofstategovern-ment.Thebenefitsofanenterprisesolutioninclude,butarecertainlynotlimitedto,streamlinedupdatesacrosstheportal,asupportstaffthatcanfocusonasinglesolu-tiontobecomesubjectmatterexperts,andtheabilityforallparticipatingentitiestoutilizenewfeaturesandenhancements.

Internal SEOIn2012,theIndianaOfficeofTechnologypurchasedaGoogleSearchAppliance(GSA)inordertoimprovethequalityofsearchesperformedwithintheportal.WhiletheprevioussearchsolutionthroughGoogle,

GoogleCustomSearch,wasadequatelyservingtheneedsoftheportal,theGSAallowedforgreatercustomizationsandcontroloversearchresults.ThefirsttaskofIN.govimplementation

wastoeducatetheagenciesontheGoogleSearchAppliance.Overatwo-monthspan,weeklytrainingsessionswereheldtodiscusstheimplementationandexplainthegoaloftheInternalSearchEngineOpti-mization(SEO)initiative.EachagencywasaskedtoprovideKeyMatchandRelatedQuerytermstopopulateintotheGSA.Theagenciesthatparticipatedinthetrainingsessionsprovidedmorethan3,000terms,increasingtheeffectivenessoftheportalsearchengine.

InadditiontotheinclusionoftheKeyMatchandRelatedQueries,theIN.govportaltaggedmorethan60,000pagesofcontentwithspecificMETAtags.ThesetagsallowtheGSAtoorganizepagesbyAgencyNameandIN.govCategory.TheGSAthenusesthecategorizationstoallowuserstofiltertheirsearchresults.Sinceitsinception,theGSAhasbecome

avitalpartoftheIN.govportal.Ithassuccessfullyindexedmorethan800,000assetswithinIN.gov,andduringhigh-traffictimeframestheapplianceisrespondingtomorethan150searchqueriesperminute.AswithanyIN.govtool,theportaliscontinuingtoevaluatenewfeaturestoenhancethesearchexperiencein2013.n

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Application Enhancements for the Indiana Department of Insurance Deliver ConvenienceCertificate of InsuranceThroughoutpreviousyears,entitiescompletedaPatient’sCompensationFund(PCF)CertificateofInsurance(COI)paperformandsentitviamailalongwithacheckpaymenttoIDOIforprocessing.TheprocessrequiresIDOItoperformadrawn-outsequenceofmanualstepstoensureeachcertificateisproperlyfilledoutanddocumented,andpaymentisreceived/deposited.Atthebeginningof2012,IN.gov

providedanelectronicfilingapplicationthateliminatesthemanualprocessingofcertificatesandanelectronicpaymentoptionthateliminatesthepapercheckprocess.AsofDecember2012,theapplicationisnowmandatoryforallCOIfilerstouse.Thankstoenhancementsdeployedinparallelwiththemandatoryonlinefiling

date,entitiescansubmitasingleuploadwithupto500recordsinonesubmission,ortheymaysubmitonerecordatatime.ThissystemhasreducedtheamountofmanualworkforIDOIandprovidesanonlinesolutionforcarriersandproducerstofile,payfor,andviewallcertificatesfiled.

Residential Real Estate Acquisition of Licensee Information and NumbersBeginningin2009,IndianaInteractive(II)andtheIndianaDepartmentofInsurancecollaboratedtodevelopanewResidentialRealEstateAcquisitionofLicenseeInfor-mationandNumbersDatabase(RREALIN).IncompliancewithIndianastatute,theRREALINdatabaseandapplicationserveasanelectronicsystemforthecollection

andstorageofinformationconcerningpeoplewhohaveparticipatedinorassistedwithasingle-familyresidentialfirstlienpurchasemoneymortgageorrefinancetransaction.In2012,IIcompletedathird-phaseenhancementoftheRREALINapplicationthatincludednewandimprovedreportingandnotifi-cationfunctionalitiesforadministrativeandstateagencyusers.Now,whenany

reportedtransactionincludesapersonwithanexpiredlicense,interestedstateagenciesandadministratorswillreceiveautomaticemailnotificationsofthetransactionsandcanultimatelyenforceanypenaltiesnecessaryforlicenseinfractions.n

Department of Natural Resources

CheckIN Achieves 39 Percent Online Adoption

TheIndianaDepartmentofNaturalResources’CheckINGamesystemisa

freeonlineapplicationthatallowshunterstochecktheirharvestedgamefromanydevicethatisconnectedtotheInternet.Hunterswhousethissystemreceiveaconfirmationnumberthattheywritedownonatemporarytransportationtagfortheharvestedgame.Inadditiontothefreeserviceonline,huntersalsohavetheoptiontochecktheirgameviaphoneforafeeof$3perharvestedgame.Previously,hunterswererequiredtogotooneofthegamecheckstationsthroughoutthestatetochecktheirgame.TheCheckINsystemgiveshunterstheoptiontochecktheirgameonline,viaphone,oratthetraditionalcheckstations.Duringthefall/winter2012deerhunting

seasonmorethan50,000deerwerecheckedusingtheonlinesystem.Comparedto2011harvesteddeercounts,thisismorethana39percentadoptionrate.AsdeerseasonconcludesinJanuary2013,theadoptionrateisexpectedtoincrease.HuntersfindtheonlinesystemeasytouseandhavegivenpositivefeedbacktoDNR.TheCheckINGamesystemisalsousedbystateconser-vationofficerstovalidatelicenses,typesofweaponsusedtohunt,andtoreducepoachingduringthehuntingseasons.Additionalenhancementsareplannedfor

2013thatwillenhancetheuserexperience,addtheabilitytoviewpreviouslycheckedgame,andallowhunterstoupdatetheircontactinformation.

4 | INDIANA INTERACTIVE REPORT 2012

IN.gov 2012 Awards

Emerging Media Innovator AwardIN.govSummitInternationalAwards

Gold AwardIN.gov (Government Website Category)DaveyAwards

Gold AwardIN.gov (Government Website Category)W3Awards

Silver AwardIDOI Rate Watch Application (Web Application/Services Category)W3Awards

Outstanding Government WebsiteIN.govWebMarketingAssociation’sWebAward

Driving Digital Government: State Government CategoryISP Mobile Bus Inspection ApplicationDigitalGovernmentAchievementAwards

Best of Show Mobile ApplicationDNR iPhone ApplicationMobileWebAwards

Best Travel Mobile ApplicationDNR iPhone ApplicationMobileWebAwards

Silver AwardIN.govSummitInternationalAwards

Silver Award for Interactive DistinctionCourts.IN.govTheCommunicatorAwards

Silver Award for Interactive DistinctionIndiana Transparency PortalTheCommunicatorAwards

Sunny AwardTop Transparency WebsiteSunshineReview

TechPoint Mira Awards NomineeInnovation of the YearMiraAwards

Indiana Interactive: Invested in Our Community

IndianaInteractivecontinueditscommitmenttoteambuildingandcommunityinvolvementbypartneringforathirdstraightyearwithKeepIndianapolisBeautiful,Inc.InMay,IIplantedanadditional20treesinanefforttorestoreandpreservenaturallandscapeinanareasurroundedbyinterstatehighwaysandinterchanges.Since2010,IIhasplanted170treesanddonated$15,000totheprogram.EffortstogivebackcontinuedthroughthefallwhenIndianaInterac-

tivelinkedupwithSoles4Souls,acharityfocusedoncollectingand

distributingshoestothoseinneed.InSeptember,IIcollectedatotalof86pairsofshoes,includingkids’sneakers,men’sboots,andwomen’sdressshoes.Since2005,Soles4Soulshasdeliveredmorethan19millionpairsofshoestoindividualsinmorethan125countriesacrosstheworld.Insupportofmen’shealth,IndianaInteractivehadanofficial

Movemberteam,StacheINgo.IIshowedsupportbyraisingaware-nessandfundsformen’shealththroughitsowncampaignslogan,“Askmeaboutmystache.”

It was Indiana Interactive’s pleasure to partner with agencies

to deliver so many award-winning solutions throughout 2012.

INDIANA INTERACTIVE REPORT 2012 | 5

IN.gov Portal StatisticsPortal Keeps Providing More Value

TheIN.govPortalisavitalresourceforthestateofIndiana.Withmorethan150onlineapplicationsandmorethan60,000pagesofcontent,theportalisrapidlygrowingtobecomeacentralized

hubwhereindividualscanconductbusinesswithstategovernment.From2010to2012theportalexperiencedsteadygrowthinwebsitevisits

andhasshownsignificantgrowthinmobilevisitors.Reportsindicatea12percentincreaseinpageviewsduringthesameperiod,contributingtoatotalvisitorsincreaseof7.2percentandanewvisitorsincreaseof19.3percent.Additionally,mobileplatformvisitsexperiencedthemostsignificantincreasewitha404percentincreasefrom2010to2012.n

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6 | INDIANA INTERACTIVE REPORT 2012

New Technology Invests in the Future

TechnologyisattheforefrontofallaspectsoftheIN.govprogram.In2012,thetechnicalinfrastructurewasenhancedtoensurethecontinuedandsteadygrowthoftheprogram.Someareasoffocusfortheinvestmenthaveincluded

software,hardware,andskilledresources.Oneareatohighlightofgreatimportanceinthiseffortisourdecisiontomigrate

fromaphysicalserverenvironmenttoamorerobustandnimblevirtualenvironment.Utilizingaplatformandextensivetoolset,ourfootprinthasdecreasedwhileourcapabilitiesandcapacityhavemorethantripled.Thesecapabilitiesalsowilllendtoourabilitiestoquicklyenableservicesinasecondaryfacilitythatwasprocuredin2012.Asignificantinvestmenthasalsobeenfocusedonthedatastorageenvironment.

Duringtheyear,anewstorageplatformwasprocuredandintroducedtotheenviron-ment.Thisplatformhasmorethandoubledourstoragecapacityandprovidestheabilitytocontinuetogrowwiththeportal.Anotherimpressiveaspectofthenewstorageplatformisrecognizedbythesystem’sout-of-the-boxabilitytoseamlesslyreplicatebetweenappliancesinmultipleenvironments.Thisfurthersolidifiestheeffortsbeingputintoplacefordisasterrecoverycapabilities.Furtheringourefforttoprovidethehighestuptimeandresponsivenessoftheportal,

werecentlychangedthewayIN.govandyourapplicationsconnecttoIOTandyourdatabases.Asoflate2012,theportalnowhasredundantdedicatedanddisparatecommu-nicationlines,furtherbridgingthegapbetweenthehostingfacilityandthestateofIndiana.Wearethrilledforallofthenewtechnologiesandinfrastructureadvancesthatwill

beaddedtotheprogramin2013.n

Mobile Compatibility Completed in 2012

ationwide,mobiledevicesarebecominganincreasinglypopularwayforconsumersto

accesstheWeb.Lastyearalone,mobilebrowsingincreasedtoapproximately10-11percentofthetotalwebsiteviewingaudiencenationwideandhasexperiencedrapidgrowthoverthepastseveralyears.Indianawasnodifferent.ReportsfortheIN.govportalwebsitesfoundthatmobileplatformtrafficincreased148percentfrom2010to2011,andanother103percentfrom2011to2012.Thisrepresentsanincreaseofmorethan7.4millionvisits,or404percentgrowth,inmobileplatformtrafficfrom2010to2012.AsmoreconsumerscontinuedtoaccesstheWebvia

devicesotherthantraditionalcomputers,itbecameincreasinglyimportantthattheIN.govwebsiteshavedesignsthatadapttousers’screenresolutions.IndianaInteractivedecidedtomeettheseincreasingmobilesitedemandsbyimplementingarespon-sivedesignacrossallIN.govstandardwebsitesandsubsites.ThebenefitofresponsivedesignisitsabilitytoadapttocurrentandfuturemobileandhandhelddevicesbydynamicallyrenderingtheWebpagebasedontheuser’sscreenresolution.ThiswouldallowtheIN.govwebsitestobeeasilyviewedusingawidevarietyofsmartphonesandhandhelddevices,removingtheneedforseparatemobilecontent.IndianaInteractivecompletedthedeploymentof

responsivedesignonallstandardIN.govwebsitesandsubsitesonDec.12,2012.Theprojectinvolvedthemigrationof149websitesandsubsites,consistingofmorethan60,000pagesofcontentwithintheIN.govcontentmanagementsystem,intoarespon-sivedesign.Deploymentwascompletedinthreephases,with107Phase1websitesreleasedinOctober2012.Thisfirstphasewasquicklyfollowedwith40Phase2websitesinearlyDecember.Theremaining,highlycustomizedPhase3websiteswerecompletedonDec.12.Agencyfeedbackhasbeenverypositive,promptingadditionalrequestsformobile-friendlywebsitesfromagencieswhodonotutilizeIN.gov’sstandardtemplates.n

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Transaction ProcessinghetotalnumberoftransactionsprocessedbyIndianaInteractivethroughtheTransactionProcessingEngine(TPE)increasedyetagainin2012.Thedramatic

increaseinTPEtransactionsispartlyduetotheBMVpaymentprocessingproject,whichdeployedinOctober2012.IN.govsawanincreaseofnearly51percentin2012overtransactionamounttotalsforTPEin2010.Since2010,IIhasincreasedthetotalTPEtransactionamountfrom$450millionto$678million.CDBtransactionsstayedsteadyin2012foratotalof4.9milliontransactionsinvolvingmorethan$29.6million.Intotal,IN.govcollected$708.2millionthroughTPEandCDBin2012.n

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INDIANA INTERACTIVE REPORT 2012 | 7

II Delivers Several New Solutions to BMVPayment ProcessingIndianaInteractiveisnowsuccessfullyprovidingpaymentprocessingservicestotheBMV.Thispaymentprocessingserviceprovidesfastandorganizedpaymentinformationforeachtransaction.InadditiontothestandardpaymentoptionsataBMVbranchoronline,anInteractiveVoiceResponse(IVR)systemwasalsodeveloped.TheIVRhandlesbothregistrationpaymentsandreinstatementsfortheBMV.Alongwiththepay-mentprocessing,IndianaInteractiveisprovidingnewcreditcardswipedevicestoallBMVbranchlocationsincoordinationwiththeBMV’sfocusonprovidingfast,easy,andsecurewaystodobusiness.

Confidential Plate RegistrationInadditiontothepaymentprocessinginitiative,IIworkedwiththeBMVandtheIndianaStatePoliceinmakingstridestostreamlinetheapplicationprocessforconfidentialdriver’slicenseplates.Confidentialplatesareissuedonlytovehiclesownedoroperatedbystate,local,orfederalinvestigativeagen-cies.Insteadofcontinuingtouseahardcopyapplication,theprocesswasdevelopedintoanonlineapplication.Theonlineapplicationprovidesagreatbenefittothelawenforcementagencybyreducingthetimeandnumberoferrorsonlicenseplateapplicationsubmissions,aswellaskeepingthemup-to-dateandorganizedontheapplicationsubmissions.TheBMVisabletooverseetheapplicationprocessandcancommunicatedirectlywiththeindividualwhosubmittedtheapplication.

ValiDate Fraud PreventionHoosiers’safetyisalwaysatoppriority,whichiswhyIN.govdeployedValiDatetofightagainstidentityfraud.ValiDateisafastandeasyonlinemethodforverifyingtheauthenticityofstate-issuedidentificationcards.ValiDateallowsdepositoryinsti-tutionstoefficientlyandeffectivelyverifyIndiana-issueddriver’slicenses,drivingprivilegecards,andstateidentificationcardspresentedatthetimeofservice.AuthorizedValiDateusersenterbasicinformationincludingIDnumber,name,anddateofbirth.TheValiDateservicewillthenchecktheinformationenteredwiththeinformationonfilewiththeBureauofMotorVehiclesandwilleitherconfirmordenythattheinformationmatches.Withoutadoubt,ValiDatewillhaveameaningfulimpactforcustomersbyputtingthemateasewhenitcomestoIDfraud.

Specialty Plate AuthorizationSeveralorganizationsinthestateofIndianaofferspecialtyplatesforapproveddrivers.Theseplatesrequireauthoriza-tionfromtheorganizationpriortoissuancebytheBureauofMotorVehicles.Thepreviousprocessrequireddriverstoobtainapaperformfromtheissuingorganization.Theformwouldbecompletedbythedriver,submittedtotheorganizationforreviewandapproval,andthenreturnedtoaBMVbranchprovingauthorization.ThenewapplicationallowsauthorizingorganizationstosubmitapproveddriversonlineandupdatesBMV’sinternalsystemsinstantly.ThisallowsthedrivertoordertheirplateinaBMVbranchwithouttheformand,moreimpor-tantly,onlineatmybmv.com.

CDL Skills TestAcrosstheStateofIndianaseveralapprovedCDLskillstestingfacilitiestestandscoreCDLpermitholdersinordertoobtainCDLlicensure.ThetestingfacilitiespreviouslyutilizedasoftwareapplicationinstalledonindividualPCs.Duetothelocalinstallation,itisverydifficultfortheBMVtodeployupdatesandenhancementstothesoftware.Inordertosolvethisissue,theCDLskillstestonlineapplicationwascreated.DeployedinDecember2012,theonlineapplicationprovidesasecurelogin,updateduserinterface,andseveralvalidationrulestoassisttheCDLinstructorsastheyinputdata.ThesystemautomaticallyprintscustomizedscoresheetswithCDLpermitholderinformationandtestingcriteriabasedoffoftheclass,endorsements,andrestrictionsoftheCDLpermit.Instructorsthenusetheprintedscoresheettotrackprogressofthein-fieldtest.Oncethetestiscomplete,theinstructorinputsthedetailedscoringresultsintothesystemforauto-maticprocessingbytheBMV.

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New Applications• IACGrantsApplication• BMVDriverEducationApplication• BMVBusValidateApplication• DNRCheckINGameApplication• BMVConfidentialLicense

PlateApplication• IDOICertificateofInsuranceApplication• OAGRule-MakingDocket• ISCClerkofCourtsPortal• AGIndianaHopeCardApplication• PLARealEstateLicense

TransferApplication• IDEMOTCApplication• StateFairOnlineTicketSales• ICWTorchbearerAwardsApplication• BMVSpecialtyPlateAuthorization• BMVCDLSkillsTestingApplication

Application Enhancements• DNRReservedHuntRegistration

EnhancementPastHuntPreference• DNRSHAARDWebService• IDOIRateWatchApplication

• BMVMultipleRecordSearchiRecords• DNRGameCheckINEnhancements• IDOICOIeFilingwithBulkSubmission• DHSDesignReleaseService• RREALINPhase3• DORePay

New Websites• IDOAMinorityandWomen’s

BusinessEnterprises• SEACStateEmployees

AppealsCommission• CHELearnMoreIndiana• IndianaProsecutingAttorneysCouncil• CHELearnMoreIndiana–

KnowHow2GO• DOCEvidence-BasedPractice

CMSSubsite• ICRCAdditionalAgencies• GISWebsite• ISPCrossFitWebsite• CHELearnMoreIndiana–

CashforCollege• IndianaBicentennialWebsite

• ICSBCharterSchoolBoardWebsite• CHELearnMoreIndiana–

CollegeGO!Week

Website Enhancements• SenateRepublicansCalendar

Implementation• 2012StateFairWebsite• ISDAWebsiteRedesign• SABCalendarImplementation• IEDCCalendarImplementation• AGCalendarImplementation• IWCCalendarImplementation• INShapeCalendarImplementation• StateFairResponsiveDesignWebsite• StateFairFairgroundsWebsite• IndianaStateFairWebCMS

Implementation• ISDHflu.in.gov• CHEWebsiteRedesign• SEACPDFSearch• SSACI/CHEeStudentEnhancements• IOTResponsiveDesignInitiative• INPRSDocumentSearch

IN.gov Services Deployed or Enhanced in 2012

In addition to the services and websites highlighted in the previous pages, a list of all 2012 IN.gov project deployments

is provided below. For a listing of all services offered by IN.gov, please visit http://services.in.gov.