Nitesh.Garg_CV

Nitesh GargNitesh Garg House No. 1667 Sector – 10A, HBC, Gurgaon, Haryana-122001, India 9810160373, 0124-4140453®, Email: [email protected]

Professional Summary: More than 14 Years of IT Experience (14 Years & 4 Months)

Extensive and comprehensive experience in IT-Infrastructure Architecture, Designing and Solutions, Cloud Products, VMware virtualization Implementations and associated products, Project and Operations Management, Monitoring and all Software Defined DC products.

I have thorough and broad knowledge and experience in all portions of IT-Infrastructure required to upgrade / improved / setup new pieces of infrastructure.

Expertise: a. IT-Infrastructure Design and Implementations

b. SDDC (Software Defined Datacenters)

c. Datacenter Transformations

d. IT-Infrastructure Consulting

e. Virtualization Platforms

f. Cloud Platforms

g. Converged / Hyper-Converged Platforms

h. New Project Transitions / RFPs / Due Diligence (Pre-sales)

i. Project Go-Live / Stabilization

Educational Qualification: B.E. in Computer Science & Engineering from MDU, Rohtak, India; May 2002.

Pursuing Executive MBA from IIM Calcutta (Course to start this year).

Certifications & Trainings: AWS (Amazon Web Services - Cloud) Certified Solutions Architect. VMware Certified Professional (VCP 310). ITIL Foundation Certification in IT Services Management. Microsoft Hyper V (Virtualization) certification (Exam 70-659). MCSE upgrade on Windows 2003. A+ certification on detailed Computer Hardware. Pursuing PMP Certification.

Key Skills: Pre-Sales

IT Consultancy

Solution-Technical Architecture

Infrastructure Designing / Implementation / Upgrades

IT Project Management / Setup / Stabilization

IT Operations Management / Project Stabilization

VMware & its products

Windows Server OS / Clusters / Load Balancers

ITIL Framework and related processes

mailto:[email protected]

Server Virtualization Platforms (VMware, MS Hyper V)

MS products viz. MS Project, MS Visio, MS Word and MS Excel

Excellent verbal and written communication skills

Excellent Leadership Qualities

Work Experience:

HCL Technologies Pvt. Ltd. : Sep’13 – Till Date

Currently working as an Enterprise Solution Architect / Infra Project Manager (Group Manager) in US TEG (Technology Excellence Group) Team, handling multiple projects / responsibilities:

Recent / Current Projects:a. Migration / Upgradation and Consolidation of 5 DCs into 2 DCs for a USA based client (more than 5000 servers). Acting as Lead Solution Architect. b. POC & Implementation of Hyper-Converged Tool for a client.c. VMware migration project from version 4.x environments to 5.5 version for 2 different clients.d. RFP, Transitioning and. e. Designed and implemented Converged Infrastructure (vBlock Technology) project for a US customer. Implemented 3 instances of vBlock technology across 2 different sites which include DR setup as well. f. Performed POC of vCAC (vCloud Automation Suite) for customer with vendor.g. Designed and Implemented VMware SRM (Site Recovery Manager) for a US based customer.h. Performed Cloud assessment and migration of 1271 applications (10K Servers) onto Amazon (AWS) cloud.i. RFP, Due-Diligence, Transitioning & Go-Live/Stabilization of 3 DCs + 85 Remote Sites.

Responsibilities Working independently as an Enterprise Solution Architect / Infra Project Manager / Technical Lead

on engagements with global customers. IT-Infrastructure Designing and Implementations, Project Management, Develop customer

solutions based on associated customer business processes. Pre Sales: Handling RFPs, Due Diligence (DD), IT Consulting, Bidding for new Project bidding /

Transition / Transformation projects. Providing architectural guidance and oversight into integration of VMware products with third party

products within the customer’s IT environment: storage, networking, systems management, capacity management and monitoring, high availability solutions, security infrastructures, etc.

Project(s) “Go-Live”, Project Stability, Identifying Gaps, CIs, Design improvement, future expansion. Projects ranging from Telecom domain to Commerce / BSFI / Automation / Infra projects.

Handling Project Charter / Risks / Costing / Resourcing for any successful deal. Handling Senior client management viz. BU Owners, Department Heads, Leads and upto the level

of CTO. Provide Solutions on Converged infrastructure viz. vBlock. Gather detailed business and technical requirements from customers and create specifications that

enable other consultants to implement precise solutions for customers. Assist in the development of standard reusable VMware “productized” consulting service offerings,

including definition of tasks, deliverables and standard estimates Document best practices in developing and deploying solutions. Business Case Development – developed business cases to support customer investment in the

proposed solutions. Involved working closely with customer stakeholders and outsourcing partners. Solution Definition – develop cost effective solutions to meet customer requirements resulting in

significant repeat business. Creation of LLD / HLD documents for customer environment. Designing and implementing Infrastructure solutions. Understanding & Preparing Technology architecture for Client environment / Enterprise systems. Acting as IT Consultant for various Transformation Projects.

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New Project Transitioning from Onshore to Offshore. Providing L4 Support as and when required. Conduct client interactions / Presentations / Workshops with Business Owners / Stakeholders /

Process Owners to get functional and architectural requirements. Responsible to collaborate and gather required data and metrics from existing IT providers and

vendors. Define target IT infrastructure capacity needs. Define implementation plans for the target IT infrastructure capacities.

Accenture Services Pvt. Ltd. : June’09 – Sep’13

Worked as Level D for 2 different Clients, handling multiple responsibilities, viz:a) Working as Enterprise Solution Architect / IT Consultantb) Working as Infrastructure Project Manager

Responsibilities Designing, implementing & supporting IT Infrastructure Solutions. Preparing Technology architecture for Enterprise systems as per IT Strategy. Providing Consultancy for target IT Infrastructure. Understand and model the business processes of the client organization to lay the foundation for

the technology / Application architectures. Conduct client interactions / Presentations / Workshops with Business Owners / Stakeholders /

Process Owners to get functional and architectural requirements. Responsible to collaborate and gather required data and metrics from existing IT providers and

vendors. Define target IT infrastructure capacity needs. Define implementation plans for the target IT infrastructure capacities. Design and Implement new technology solutions with evaluation, design, development &

integration. Identify gaps in current infrastructure architect (server, network and storage). Responsible for analyzing application performance from infrastructure utilization perspective. Designing & establishing prominent IT Datacenters. Designing, implementing & supporting on Virtual Platforms (VMware, Microsoft Hyper V), Windows

Active Directory, Microsoft Windows Clustering, Network Load Balancing, Storage (SAN) based solutions, Cloud Computing, Internet / Intranet based solutions using Microsoft ISA Server / DMZ Servers.

Migration / Transitioning of old Datacenters / technologies into advanced platforms. Preparation of detailed / high level Design Documents / Build documents / SOW / SI documents for

the implementation of new projects / technologies. Documents / Build documents / SOW for the implementation of new projects / technologies. To deliver the projects within scope, schedule and budget by tracking all activities against approved

/ baseline project management plan. Managing, Prioritizing and successfully executing multiple-concurrent mission-critical projects. Managing Projects Initiation, Estimating, Designing, Procurements, Implementation, Monitoring &

Controlling & Closing. Project transition from onshore to offshore which includes Knowledge transfers, shadowing, parallel

runs, and Go live. Managing Procurements for the project(s), both Hardware and Software. Creating and managing Project Cost, Scope and Schedule baselines. Have completed around 10 major projects from Start to End. To act as primary interface to the customer, Vendors & alliance personnel associated with the

project (Onshore and Offshore). Identifying / setting up Project deliverables/milestones and report project progress to the

stakeholders as per the process defined by the account. To Identify and manage risks and issues impacting project deliverables. Maintaining issues lists and developing action plans to quickly and effectively close gaps. Maintaining project status communication and reporting on projects to customers and

management. Managing requirements for incoming projects to ensure the most efficient use of resources quick

deployment and minimal disruption of effort for all stakeholders involved.


Determining and coordinating the sharing of resources among the constituent projects to the overall benefit of the program.

To create & maintain all required documentation in a central repository (Project Plans, SOWs, PWOs, Design Documents, Service Introduction, Operational Readiness Testing).

Estimate & Acquire budget approval for all project costs - hardware & software cost, resource costs, floor/rack space, licensees etc.

Identifying & managing Changes. To host regular Project Review Meetings, Customer facing meetings. Establishing & managing remote coordination of infrastructure implementation/integration. Managing multiple projects at single point of time (9 in total). Preparation of Project Run Book & Technology Operation manuals & sign off from Client. Defining SLA, Scope for the project based on MSA.

Other Achievements: Received Accenture Celebrates Excellence (ACE) award. Conferred highest rating (CVTPG) upon annual appraisal. Conferred Best Performer Award thrice during Project Transitioning. Conferred Best Performer Award twice during Project Initial phase & Stabilization. Conferred Best Lead Award for handling teams across all locations. Conferred Best Shift Lead Award for managing and driving whole project + driving P1 Incidents +

handling mission critical situations. Conferred Consistent Performer award. Received Appreciation from Accenture Senior Management for my efforts in project management. Received Appreciation from Client CEO for exceptional project handling skills. Received a No. of Appreciations from Senior Management, different teams & from Clients.

Tata Consultancy Services Ltd. : Mar’05 – June’09

Co Headed & Managed all IT Operations for 2 TCS Sites as an IT ANALYST along with providing L3 Technical Support to entire TCS North as a Branch Site Administrator.

Major Projects / Responsibilities

Heading & Managing 2 different TCS Sites in Gurgaon. Managing all IT operations viz. Service Help desk, IT Infrastructure operations, Servers operations, BCP Planning (Business Continuity Planning) – Disaster Recovery, Imparting trainings on ITIL, Windows Basics, Hardware, SMS Server, Enterprise services, Facing Audits (Internal & External).

Working as a L3 support / SME (Subject Matter Expert) for all Windows / Server / ADS related issues for entire TCS north IT Team.

Handling TCS Global Windows Active Directory Domain (ADS) along with managing resources on different ODC Project domains.

Managing complete Data Center operations for 3 TCS Sites in Gurgaon and providing remote support to other TCS Offices Data Centers in North region.

Played a Key Role in Migration of all TCS sub domains to TCS Global Domain (Windows 2003 ADS) across TCS north offices. Used ADMT (Active Directory Migration Tool) for huge migrations.

I have setup 6 new TCS Offices in Gurgaon and Noida since 2005. This includes planning & setting up of complete IT Infrastructure followed by Projects transitions & setups. Have setup / migrated many ODC domains for different Projects across TCS North.

Upgradation of SCCM 2007 from SMS 2003 for entire TCS North Branch. Microsoft SMS 2003 (Systems Management Server) deployment across all TCS North. Server Virtualization: HP Blade Servers + SAN Setup & VMware deployment for a new TCS Site

in Gurgaon. Deployed Windows 2008 Operating System on all the Blade Servers & Virtual Machines.

Supporting all VMware supported servers across all TCS North offices. Setting up of new servers based on VMware technology. Websense Technology:Setup Websense Technology Servers + Squid Servers to provide & roll out

ACL based Internet Services across entire TCS North Branch. Setup IBM Tape Library Storage for all TCS Gurgaon offices to conduct Backup Activities using

VERITAS Netbackup 6.0


Worked as a Project Manager (IT) on a Project (TCS-TKS Integration) in India & in Switzerland / USA / Canada to migrate TKS Infrastructure to TCS infrastructure. Headed team of 5 associates over 3 sites of the company across Switzerland & France.

Played a Major Role in Triple External Surveillance Audit for TCS Gurgaon center. Played a Major Role in BS27000 External Audit for TCS Gurgaon center. Imparting Trainings to Internal Teams and External Clients as well.

Other Major Responsibilities: Holding Meetings / Telecons with various external Clients for new Project Setups. Preparation of Monthly Reports / presentations for Management review. IT Setup for new Projects as per agreement with Client. To provide IT Consultancy for any new IT Setup of new projects to various Clients. ODC Planning and setup as per Client requests and on Client’s isolated network. Internal & External Audit preparation. Managing all Servers which includes DNS, DHCP, Print, Anti Virus, File Servers. Managing Ghost Server for OS Installation & Desktop Imaging. Providing Executive Support to Senior Management of TCS and to TCS Clients. Conducting and imparting Knowledge Sharing Sessions / Trainings.

Other Achievements: Conferred Highest Rating (5) upon my confirmation. Conferred highest rating (5) upon annual appraisal. Conferred Star of the month Award for my excellent Services and building up healthy user

relationship throughout TCS Gurgaon ODC. Conferred iSOM (Infrastructure Star of the Month) twice for my consistent excellent performance

within Infrastructure Services Group across TCS North. Received a No. of Appreciations from Senior Management & from Clients.

Convergys India Services Pvt. Ltd. : Nov'03 – Feb’05

Worked as a Sr. Technical Support Officer with Convergys India Services Pvt. Ltd., providing hardware and software support on Microsoft 2000/2003 Server Setup (Enterprise Platform Support).

Responsibilities Dealing only with Premier / Pro Clients looking for MS Server Support. Dealing with all XP Pro / 2000 Pro machines on Network as well. Support also includes VPC (Virtual PC 2004), Virtual Server 2005. Server No boot Issues. Dealing with Fault tolerance. All Issues related to the Raid Controllers, Drives (SCSI / IDE), All Blue Screens: Stop Code issues. All Deployment related issues including Remote Installation Services. All Backup related issues including Tape Backups & Hard drives. All Disk related issues (Both Dynamic and Basic disks). All OS related SAN (Storage Area Network) and iSCSI issues. All Service packs, Hotfixes, Critical updates / Security updates & Installation Issues.

Other Achievements: Star of the Month Award.

Best Performer of EPS Award in entire EPS.

Outstanding Performer Award.

Maximum Cases Closed Award.


Customer Satisfaction Champ Award.

Special Achievements Award for producing Best Scorecards consistently

vCustomer services Pvt. Ltd. : Aug' 2002 - Oct' 03 Worked as a Technical Support Engineer with vCustomer Services Pvt. ltd, provided hardware

and software support to the customers of Compaq USA for both Desktops and Laptops. I was also promoting sales and providing other information regarding the products offered by Compaq.

Responsibilities Handling all kinds of OEM Operating System ( Windows 9x/Me and Win XP ) Handling all relative Utilities / Tools / Software Packages provided on the OEM disk. Handling Hardware Level Support from Troubleshooting to RMA. Isolating issues with Software and Hardware.

Hardware worked upon:

HP Blade & Proliant Servers. HP SAN Storage (MSA2000) IBM Blade Servers and X series servers. Dell Power Edge Servers Tape Library (IBM) Desktop & Laptop hardware of HP, Dell, Lenovo & IBM

Extra-Curricular Activities Avid Cricket Player. Listening to music in leisure. Learning to play guitar.

Personal Details:

Father’s Name : Late Sh. R.K. GargDate of Birth : 13th October 1981Passport No : L5141589Marital Status : MarriedUSA B1 Visa : Valid till 2023

Strengths :

• Outstanding leadership and communication skills.• Business acumen and IT knowledge.• Excellence in strategic and analytical problem solving.• Personal drive.• Facilitation skills.• Negotiation skills.

Date:

(Nitesh Garg)
