NLM Sunrise SeminarNLM Sunrise SeminarDOCLINE UpdateDOCLINE Update

Medical Library Association 2006Medical Library Association 2006Phoenix, ArizonaPhoenix, Arizona

Maria Elizabeth CollinsMaria Elizabeth CollinsNational Library of Medicine, NIH/HHSNational Library of Medicine, NIH/HHS

AgendaAgenda Recent enhancementsRecent enhancements Upcoming development plansUpcoming development plans System statisticsSystem statistics

DOCLINE 2.5 (June 2005)DOCLINE 2.5 (June 2005) Loansome Doc redesignLoansome Doc redesign

– Improved interfaceImproved interface– Decrease learning curveDecrease learning curve– Reduce customer service callsReduce customer service calls– Add patron and library requested Add patron and library requested

enhancementsenhancements Serial Holdings in MARC 21Serial Holdings in MARC 21

Loansome Doc Loansome Doc EnhancementsEnhancements

Allow libraries to edit their LD patron Allow libraries to edit their LD patron recordsrecords

Display library specific information to user Display library specific information to user during registrationduring registration

Email registration confirmation to userEmail registration confirmation to user Login ID will be user’s email addressLogin ID will be user’s email address Password reset mechanismPassword reset mechanism Warn user requesting duplicate articlesWarn user requesting duplicate articles Alert user to library’s holdings during orderAlert user to library’s holdings during order

Loansome Doc LoginLoansome Doc Login

DOCLINE 2.6 (Nov 2005)DOCLINE 2.6 (Nov 2005) ISO ILL ProtocolISO ILL Protocol

– ILL request structureILL request structure– Communication between ILL systemsCommunication between ILL systems– Messaging systemMessaging system

Vendors: OCLC ILLiad, RLG, Relais, Vendors: OCLC ILLiad, RLG, Relais, VDXVDX

First ISO ILL library First ISO ILL library – University of Hawaii at ManoaUniversity of Hawaii at Manoa

DOCLINE 2.7 (March 2006)DOCLINE 2.7 (March 2006) Routing by library groupRouting by library group Adding “Other” libraries to Refer OnAdding “Other” libraries to Refer On Routing with multiple delivery methodsRouting with multiple delivery methods Limit routing to EFTS participantsLimit routing to EFTS participants Service level (Urgent Patient Care, Rush, Service level (Urgent Patient Care, Rush,

Normal)Normal) Improved serial holdings searchingImproved serial holdings searching

– New lookNew look– New search limits (delivery method, ILL service, and New search limits (delivery method, ILL service, and

format)format)

Borrow EnhancementsBorrow Enhancements

Serial Holdings SearchSerial Holdings Search

Serial Holdings FiltersSerial Holdings Filters

DOCLINE 2.8 (DOCLINE 2.8 (June 2006June 2006)) Improvements to Loansome Doc Improvements to Loansome Doc

registrationregistration– Limit search results to libraries serving Limit search results to libraries serving

the publicthe public– Greater visibility to “Contact Library”Greater visibility to “Contact Library”– Required authorization codeRequired authorization code

Cosmetic improvements to Ordering Cosmetic improvements to Ordering Ability for libraries to remove patrons Ability for libraries to remove patrons

from their displayfrom their display

LD RegistrationLD Registration

Plans for the futurePlans for the future

Coming SoonComing Soon LinkOut information in BorrowLinkOut information in Borrow Display library holdings in BorrowDisplay library holdings in Borrow Display PMC author manuscripts in Display PMC author manuscripts in

BorrowBorrow Ability to individually review retired Ability to individually review retired

requestsrequests Annual report of titles filled by institutionAnnual report of titles filled by institution Administrative itemsAdministrative items

And beyond …And beyond … Requests & Serial Holdings RedesignRequests & Serial Holdings Redesign

– Review screens and workflowReview screens and workflow– Review requested enhancementsReview requested enhancements– Site visits with select libraries in Metro Site visits with select libraries in Metro

Washington areaWashington area– DesignDesign– Usability testingUsability testing– CodingCoding– Testing Testing – ReleaseRelease

Those Numbers …Those Numbers …

Network Delivery MethodsNetwork Delivery Methods

19.79

4.5310.66

64.17

22.22

14.811.05

50.56

23.5927.15

10.75

36.6

23.02

44.51

8.48

21.86

0

10

20

30

40

50

60

70

% F

illed

by

Del

iver

y M

etho

d

MLA 03 MLA 04 MLA 05 MLA 06Ariel Email PDF Email TIFF Fax Mail Web PDF Web TIFF

40 Day Snapshots

Network Delivery MethodsNetwork Delivery Methods

Ariel23.02%

Email TIFF0.72%

Fax8.48%

Mail21.86%

Email PDF44.51%

Web PDF1.42%

40 Day Snapshot

NLM Delivery MethodsNLM Delivery MethodsMail

3.43%

Ariel28.05%

Web TIFF0.11%

Fax0.56%

Email TIFF0.51%

Email PDF53.87%

Web PDF13.47%

40 Day Snapshot

DOCLINE RoutingDOCLINE Routing 83% of requests completed on first 83% of requests completed on first

routeroute 96% of requests completed on 96% of requests completed on

second routesecond route Only 4% of requests require more Only 4% of requests require more

than 2 routesthan 2 routes Average number of routes = 1.24Average number of routes = 1.24

A Day in the Life …A Day in the Life …9,229 requests were completed on 5/10/20069,229 requests were completed on 5/10/2006

24% were completed in less than 3 hours24% were completed in less than 3 hours 37% were completed in less than 6 hours37% were completed in less than 6 hours 68% were completed in less than 24 hours68% were completed in less than 24 hours 91% were completed in less than 48 hours91% were completed in less than 48 hours

Average time to fill a request = 0.934 daysAverage time to fill a request = 0.934 days

Learn More About DOCLINELearn More About DOCLINE Informal MeetingInformal Meeting

When: When: Monday, 3:30pm – 4:30pmMonday, 3:30pm – 4:30pmWhere: Where: Tucson 40Tucson 40

NLM BoothNLM Booth– Monday, 10am – 12pmMonday, 10am – 12pm– Tuesday, 12pm – 2pmTuesday, 12pm – 2pm