Nancy Navarro nancy.navarro07@gmail.com(323)533-7874

Education: Bachelors of Science, Business Administration-Human Resource Management Minor: Economics California State University, Los Angeles Graduated: June, 2016

AA degree in Social and Behavioral Science Certified Logistics Associate (CLT) Feb 2014 Candidate Number A23415East Los Angeles Community CollegeGraduated: June, 2012 Experience:

Present Kaiser Permanente Downey, CA Administrative Intern Promote kp.org website Educate members on how to use kp.org website and mobile application Activate kp.org accounts and reset passwords using kp.org Account Tool Maintain high level of confidentiality Check-in members to appointments via kiosk Greet and assist members and visitors Strong customer service skills Strong computer skills

Present Payless ShoeSource Cudahy, CAStore Leader Trainee

Managing skills, directing our team to effectively complete tasks and meet goals Detail orientated, trained to pay high attention to detail Coach and train current and new employees Coordination skills Multitasking at all times Great interpersonal skills Experience handling cash, debit and credit transactions Excellent experience in being a team player in various groups Review and submit time sheets using Kronos Report to top management

2010-2016 S.A.S Services Group El Segundo, CAAirline Service Agent (LAX Airport)

As a lead I was presented with many opportunities to problem solve An ever changing environment provided with many challenges that required analytical and time management skills to meet deadlines Excellent customer service skills Demonstrate flexibility and adaptability to daily changes Check-in passengers using Sabre Airline Solutions

2015-2016 Business & Job Resource Center/Los Angeles World Airports (LAWA) Outreach Volunteer Intern El Segundo, CA

Communication skills Confidentiality Handle multiple office tasks Proficient with email and other interactive communication media Proficient in Word, Excel, PowerPoint, Outlook, and Prezi Prepare and assist career fairs that promote career opportunities at LAX Airport

2009- 2011 Elizabeth Learning Center Cudahy, CAReading Intervention Aide

Directing various groups of students to achieve goals Develop strategies to help students reach their grade level reading and writing Record keeping skills Supervision of group of students in the classroom and out of classroom Event planning

2008- 2009. San Miguel Elementary School South Gate, CA Teacher Assistant Teaching skills Lesson planning Monitoring progress by testing students Critical thinking Interests:

Entrepreneurship, Event Planning, Fitness, Nutrition and Education

Skills:

Microsoft Word, Excel, PowerPoint, Outlook, Kronos, Kp.or Account Tool, Airport. Database Sabre Airline Solution.

School courses: Completed: Research paper and business plan for Nucor Corporation, Marketing, Accounting, Finance, Economics, and Human Resource cources.