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OBJECTIVES

• After the presentation, students will know what the elements of a conflict and how the ones involved in conflict can deal with their threatening emotions.

• At the end of the presentation, students will know what non-violent conflict resolution is and why it is important in the classroom.

• At the end of class, students will be able to understand the steps and final goals of non-violent conflict resolution.

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WHAT IS A CONFLICT??

• Definition• a situation in which people express differences in satisfying

their individual needs and interests, and they experience interference from each other in accomplishing these goals.

• What are the stages?• There are usually 6 places on the conflict spectrum• Mild difference• Disagreement• Dispute• Campaign• Litigation• Fight

HOW DOES CONFLICT OCCUR?

• Conflict arises when we perceive differences as a threat to our values or beliefs• Some people have the personality that can “make sparks

fly during interactions” and some “make sparks grow into fire.”

WHY RESOLVE IT?

• With conflict resolution there are two big concerns that need to be kept in mind• Achieving a goal or concern for self• Maintaining a relationship with the other person or

group of people, in other words concern for others

RESPONSES TO CONFLICT?

• The responses to conflict can be remembered if you think of the ABC’s

•Avoidance

•Accommodating

•Bargaining

•Competing

•Collaborating

REVIEW

• What is conflict? How does it occur?

• What are the different places on the “conflict spectrum?”

• What are the different responses to conflict? What does each mean?

NON-VIOLENT RESOLUTION?

• What is it?• It is a way of solving conflict without coming to violent acts

against each other.

MEDIATION

• A positive conflict resolution method

• Why does it work?• Both parties’ issues are heard and understood • The agreement that is reached is reasonable and fair• The relationship between the two parties can be

helped during the process• Both parties will be able to manage their relationship

in the future

MEDIATION CONT’D.

• Steps?• Creating the context – a comfortable and private space and

sufficient uninterrupted time are provided • Explaining the process – the purpose and ground rules of

mediation are discussed • Listening to what happened – both sides are enabled to tell their

story in turn and without interruption • Defining problems and concerns – concerns are clarified and an

agenda is set by the mediator with participants • Focusing on the future and finding solutions – solutions that suit

both parties are sought from the parties themselves • Concluding – a shared agreement is confirmed and sometimes

written down.

SKILLS FOR MEDIATION?

• What skills should a Mediator use?• A non-judgmental tone of voice and impartial body

language • Questions that will lead the discussion forward • Active listening • Acknowledgement of feelings • Positive reframing of information

PEER MEDIATION

• Often student/student disputes can be resolved best by student mediators.

• Not every conflict can be mediated by peers though

• Peer Mediation can be taught, but it needs to be taught by staff trained in mediation

PEER MEDIATION CONT’D

• Beneficial for students because it teaches them how to resolve conflict outside of the classroom.

• Schools are always looking for new ways to improve school safety• Some conflicts that threaten school safety happen outside the

confines of school, but the majority of threats happen due to conflicts in school that escalate.

REVIEW

• What is non-violent conflict resolution?

• How does mediation work?

• What are some important skills to remember when mediating?

• What are the steps of mediation?

• In your groups take the time to read your situation and decide first where on the conflict spectrum it is on, then decide which response to conflict it is. Finally, take some time to discuss how you would go about teaching your students how to resolve it.

ACTIVITY TIME!

OBJECTIVES

• After the presentation, students will know what the elements of a conflict and how the ones involved in conflict can deal with their threatening emotions.

• At the end of the presentation, students will know what non-violent conflict resolution is and why it is important in the classroom.

• At the end of class, students will be able to understand the steps and final goals of non-violent conflict resolution.

REFERENCE

• Key elements of conflict. (2002). In Conflict management. Retrieved November 14, 2012, from http://www.cios.org/encyclopedia/conflict/index.htm

• Victorian Association for Dispute Regulation Inc. (2001). Conflict resolution in schools. Retrieved November 9, 2012

• ABC's responses to conflict. (2012). In Woking with difficult people. Retrieved November 10, 2012, from http://literacy.kent.edu/salt_fork/work_people/abc_resolution.html

• Calbreath, W., & Crews, M. E. (2011). Peer mediationa and middle school students. Perspectives in peer programs, 23(1), 3. Retrieved from Educators Reference (GALE|A266140263).