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Non VerbalCommunication

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Program Objectives (1 of 2)

Hone your interpersonaladvantages while interactingwith others.

Recognize how the eyes, face,body, and appearance can sendnonverbal messages.

Explore nonverbal behaviorsthat play vital role in our

communication.

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Program Objectives (2 of 2)

Able to analyze the importantnonverbal communication.

Learn how to detect lies.

Understand eye access cuesand what each cuescommunicate.

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A Challenge

Please write a one sentence

definition of 

 ³Non-Verbal Communication´.

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Non Verbal Communication

Definition (1 of 15)

Non-spoken context withinwhere all face-to-facecommunication takes place.

Every conscious orsubconscious behavior issuffused with meaning withoutwhich all verbal communication

would be ambiguous.

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Non Verbal Communication

Definition (2 of 15)

Non-verbal communicationincludes:

± Pitch.

± Speed.

± Tone.

± Voice volume.

± Gestures.± Facial expressions.

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Non Verbal Communication

Definition (3 of 15)

Non-verbal communicationincludes:

± Body posture.

± Stance.

± Proximity.

± Eye movements.

± Dress and appearance.± Eye contact.

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Non Verbal Communication

Definition (4 of 15)

Sending and receivingmessages in a variety of wayswithout the use of verbal codes

(words).

Both intentional andunintentional although mostspeakers / listeners are not

conscious of this.

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Non Verbal Communication

Definition (5 of 15)

It also includes:

± Touch.

± Glance.± Vocal nuance.

± Pause (silence).

± Intonation.

± Smell.± Word choice and syntax.

± Sounds (paralanguage).

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Non Verbal Communication

Definition (6 of 15)

Definition (CBC): ³nonverbalcommunication involves thosenonverbal stimuli in a

communication setting that aregenerated by both the source[speaker] and his or her use of the environment and that have

potential message value for thesource or receiver[listener] (Samovar et al).

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Non Verbal Communication

Definition (7 of 15)

Research suggests that only 7%effect is produced by spokenword.

38% by tone, inflexion, andother elements of voice.

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Non Verbal Communication

Definition (8 of 15)

55% by body language,movements, eye contact, etc.

Based upon Mehrabian'sResearch (see next page 3pages)

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65 Non-Verbal Behaviors (1 of 13)

Region - mid section (Arms andhands):

Cupping/bowl like

± Inner thoughts dreams.

Brush off 

± Not accepting what is said.

Cutting gestures

± Difficult of abstract concepts.

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Nuro LinguisticProgramming

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Nuro Linguistic Programming

Eye Access Cues (14 of 23)

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Up

Lateral

Down

Subject¶s Right Subject¶s Left

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What is yourWhat is yournext step?next step?

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Download ³Non-Verbal Communication´ 

PowerPoint presentationat ReadySetPresent.com

163 slides include: what is non-verbalcommunication and what it includes, the

categories within non-verbal communication,non-verbal behaviors, highlighting non-verbal

statistics, tips to understand non-verbalcommunication, the 65 body areas displaying

non-verbal communication behaviors, analyzingnon-verbal communication, understanding eye

access cues, how to detect lies, non-verbalcommunication trivia: time, space, voice, touch,

objects, how to's and more.

Royalty Free ± Use Them Over and Over Again.

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