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NORTHEASTERN STATE UNIVERSITY LIBRARIES
2010/2011 ANNUAL REPORT
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Table of Contents
NSU Libraries Mission Statement Pg. 3 NSU Libraries Executive Summary Pg. 4 John Vaughan Library Annual Report Pg. 5 Circulation Annual report Pg.6 Interlibrary Loan/ Document Delivery Pg. 7 Reserves Pg. 8 University Archives Pg. 9 Reference Services Pg. 18 Government Documents Pg. 19 System Services Pg. 20 Technical Services Pg. 23 NSU Broken Arrow Library Pg. 26 NSU Muskogee Library Pg. 37
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Mission Statement
The primary mission of the Library is to support the educational, research, and outreach objectives of the University by organizing and providing access to information resources, both on-site and through remote access, and by promoting the necessary conditions for their effective use, organization, and maintenance. Its secondary mission is to provide the same services to residents of the Eastern Oklahoma region.
-NSU NCA Self Study, John Vaughan Library, 2000
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Executive summary
Patron Count Tally’s
151,334 Patrons
Interlibrary Loan/
Document Delivery
transactions 5,865
Reference questions
9829
Library Instruction
Classes Taught 211 classes/ 3767 students
Cubic Ft. added to Archives 162.5
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Northeastern State University John Vaughan Library Tahlequah, Oklahoma
2010/2011 Annual Report
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Circulation Annual Report Statistical Overview: CIRCULATION Total……………………………………………………………………………………….35,818
• John Vaughan…………………………….……………………..………………30,621 • Broken Arrow……………………………..………………………………………5,085 • Muskogee………………………..……….…………………………………………112
IN-HOUSE USEAGE Total……………………………………………………………………………………….21,759
• John Vaughan……………………………………………………………………21,116 • Broken Arrow………………………..………………………………………………643 • Muskogee…………………………………………………………………...………….0
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Interlibrary Loan/Document Delivery FY 2010-2011 Report
Numbers at a Glance:
• ILL Borrowing requests filled—1 • ILL Lending requests filled—1578 • Total ILL requests filled—3175 • Doc Delivery Holds/Loans—1037 • Doc Delivery Articles—376 • Total DD Loans/Copies— 1413
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Reserve Annual Report 2010 – 2011
Tammy Lee Pavao Reserve Supervisor
User Services
Annual Statistics
• Reserve Items Added – Physical Reserves- 133, Electronic Reserves- 182 • Reserve Items Removed – Physical Reserves- 341, Electronic Reserves- 2 • Reserve Items Usage Permanent reserves- 1063, Physical Reserves- 3361, E-Reserves- 44,525, Laptops/Learning Commons Equipment- 1469 • Library Patron Tally Total – 114,748 • User Services Statistics Total
User Services Statistics Total General Library Questions
2259 Reference Referral 260 Reference Answered 441 Gov Docs 36 New Patron 47 Audio Visual 278 Database/Catalog 628 Reserves 545 ILL 177 Print Manager 89 Paper Fill 257 Paper Jam 136 Toner Replacement 30 Login Assistance 247 Computer Help 608 Printing Help 395 Wireless Help 41 Scanner/Copier Assistance
265 Tech Support 298 Other 199 Total 7236
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University Archives Annual Report
2010-2011 This fiscal year, the University Archives [including records management and genealogy areas] served 1,123 patrons who used 640 items, including books, yearbooks, microfilms, newspapers, directories, blueprints, photographs, etc. The patrons, including administrators, faculty, staff, students and people outside the university, were assisted by a staff that included the University Archivist, and one full-time assistant, Brenda Cochran Bradford, two part-time student assistants, Brianna Broad and Blain McLain, and a three-hour-per week volunteer in genealogy, Donna Graham (full-time employee in library who arranges her schedule to assist in Genealogy area). [The two student assistants replaced Amanda Price who had graduated and left in August.] The staff was so busy that it was unable to record patrons and numbers of materials used daily. Obviously, we used far more than 640 items, since we created 902 digital files and produced 400 prints. Our printing capability was extended last academic year when Sheila Collins, Dean of Libraries, purchased a second wide-format, Epson archival printer which will print up to 17x44" on archival paper with archival inks. This was to replace a seven-year-old 17x44" Epson printer which was reaching the end of useful life. A third Epson printer which prints up to 24x90" was purchased in 2008 for larger prints for Centennial photos. We also transferred 414 files on CD to other offices. Archives Assistant Brenda Cochran Bradford designed separate items which often included several photos or images per item. The work accomplished was documented by studying the files used for each different project as found on the computers in Archives (samples of materials designed are attached). Bradford’s beautifully-designed photographic displays, posters, invitations, name tags, etc. have kept her in constant demand across campus. The statistics indicated a slow-down production rate in summer and fall of 2010. During that time, Ms. Bradford had a series of serious illnesses which resulted in six surgeries. She did not return to full time until January. In addition, in November 2010, Ms. Sheffler’s mother died due to fatal brain injuries from falls in October and November. Therefore, Ms. Sheffler was also absent from campus for an extended time. By January, both Bradford and Sheffler returned full time. This term, 162.5 cubic feet of materials [156 cu' archival and 6.5 cubic feet of non-permanent records management materials] were added to the collection. This included office files, graduate papers, posters, brochures, personal papers, videos, photographs, yearbooks, NSU publications, etc. Various Archives database indexes were updated: the minutes of the Board of Regents of the Regional University System of Oklahoma, Cherokee National Male and Female Students, Index to Negatives collection, University Archives Statistics and the Graduate College master's papers.
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University Archives also provided research, scans or consultations for the following University departments or individuals this fiscal year: Academic Affairs - research, campus history Admissions and Records - course descriptions; various consultations Allen, Mike - audio/visual consultations Alumni Association - former Homecoming Queens’ and Kings’ photographs; Alumni
Award Recipients materials relating to Sandy Garrett, Lowell Lehman, and Ron Quiett; Gable Field research; various other alumni consultations
Athletics - Soccer images; mascot research Business Administration - wall prints; records management Business and Technology - wall prints Campus Police - records management Case Building - wall prints College of Education - records management College of Science and Health Professions - Mary Golda Ross displays, Tahlequah and
Broken Arrow Community Relations - Founders’ Day materials Cherokee Language Program - images for Harry Oosahwee’s classes Communications & Marketing - images of Don Betz for going-away video; multiple
consultations. Custodial Service - records management English Department - images Faculty: Rene Cambiano, Carl Farinelli, Gary Wing Fine Arts - images First-Year Experience - wall photos Foundation - images; numerous consultations Graduate College - records management Human Resources - retirement photos for Sarah Brick Archer, Nancy Garber, Don
Studebaker, Chuck Ziehr; 30-year employee booklets for Randy Grogan, Carolyn Hadden, Jocelyn Payne, Lou Ann Rhea.
Information Systems - records management Jazz Lab - images Library - temperature & humidity monitoring; records management Library - Bradford’s proposals for Presidents’ Hall of Honor; “Ozark Summit” materials Library - Government Publications - images and ribbons for “What Does Democracy
Mean to You?”. Library - Sandra Martin; Library Earth Day images and campus-wide Earth Day images;
State Optometry Conference materials. Library - Special Collections - numerous consultations Library - Technical Services, Linda West - web images and materials; multiple
consultations Library - User Services, multiple images and consultations Microcomputing Center - Stephanie Miller, records management, audio-video tapes Northeastern Student Government Association - time capsule consultations Parking & Traffic - records management
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Payroll - records management Photographic services - images and multiple consultations Physical Plant - images; Redmen Wall; consultations President’s Office - Centurions display, including Brad Agnew, Bertie Carter, Ken and
Marge Holland, Vern Isom, C.H. Parker, Sue Ellen Read, Jo Ellen and Charlie Rogers, Tuffy Stratton, Don Studebaker, Earl Williams; variety of designs for Christmas cards, sympathy cards, get-well cards; multiple disks of photos for Redmen wall project.
Purchasing - wall prints Reading Dept - program review materials Science Department - Mary Golda Ross display Security - records management Student Affairs - records management Student Financial Services - records management Student Health Services - records management Technology Department - wall prints Vice President For Administration - wall prints TNE - multiple consultations Tribal Studies - consultations Other external patrons for whom graphics, presentations, interviews and/or research were prepared included the following: Bureau of Indian Affairs, Office of Tribal Recognition, Lee Fleming Chamber of Commerce Cherokee Nation - records management consultations Cherokee Nation - Cady Shaw Cherokee Nation - Child Welfare Cherokee Nation - Cultural office Beverly Cobb - multiple consultations; images; materials Jack Dobbins - multiple consultations; images; materials Rick Farmer, Director of Committee Staff, Oklahoma House of Representatives Lyle Haskins - research Beth Herrington - research Barbara McAlister - images, multiple consultations Oklahoma Higher Education Heritage Society - images, materials and consultations NY Times - research Oklahoma Archives & Records Center - images, records management Oklahoma Department of Libraries - images, multiple consultations Wilson Rawls tribute - images and materials Tahlequah Daily Press - images Talbot Library & Museum, Colcord, OK - materials University of Arkansas Library - panel discussion materials University of Central Oklahoma - images of former NSU and UCO President Roger
Webb for retirement; images of Don Betz for welcoming ceremony University of Oklahoma, Admissions & Records
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Town Branch Restaurant - wall prints The following chart indicates materials added to the University Archives since its official separation from Special Collections in May of 1983: Date Total cu' added Archival Materials Records Management [permanent] [non permanent] 1983/1984 129.00 cu' 4.00 cu' 125.0 cu' 1984/1985 28.00 cu' 25.00 cu' 3.0 cu' 1985/1986 102.10 cu' 83.10 cu' 19.0 cu' 1986/1987 163.60 cu' 48.60 cu' 115.0 cu' 1987/1988 44.20 cu' 24.20 cu' 20.0 cu' 1988/1989 8.40 cu' 7.40 cu' 1.0 cu' 1989/1990 158.70 cu' 35.70 cu' 123.0 cu' 1990/1991 118.50 cu' 11.50 cu' 107.0 cu' 1991/1992 96.60 cu' 34.90 cu' 61.7 cu' 1992/1993 118.50 cu' 22.50 cu' 96.0 cu' 1993/1994 190.20 cu' 80.20 cu' 110.0 cu' 1994/1995 99.70 cu' 22.30 cu' 77.4 cu' 1995/1996 125.00 cu' 48.00 cu' 77.0 cu' 1996/1997 97.90 cu' 30.90 cu' 67.0 cu' 1997/1998 113.30 cu' 41.30 cu' 72.0 cu' 1998/1999 138.60 cu' 62.10 cu' 76.5 cu' 1999/2000 105.60 cu' 35.60 cu' 70.0 cu' 2000/2001 146.45 cu' 79.45 cu' 67.0 cu' 2001/2002 229.50 cu' 116.50 cu' 113.0 cu' 2002/2003 371.90 cu' 170.80 cu' 201.0 cu' 2003/2004 27.83 cu' 22.83 cu' 5.0 cu' 2004/2005 68.70 cu' 57.70 cu' 11.0 cu' 2005/2006 60.90 cu' 54.90 cu' 6.0 cu' 2006/2007 52.69 cu’ 43.69 cu’ 9.0 cu’ 2007-2008 35.51 cu’ 32.51 cu’ 3.0 cu’ 2008-2009 78.70 cu’ 63.70 cu’ 15.0 cu’ 2009-2010 104.01 cu’ 99.01 cu’ 5.0 cu’ 2010-2011 162.5 cu’ 156.00 cu’ 6.5 cu’ The archival materials will be retained permanently, but the non-permanent materials can be recycled confidentially according to the disposition schedules determined by the Oklahoma Archives and Records Commission. The Commission meets quarterly to consider additions, deletions and/or word changes. The Records Center of the Oklahoma Department of Libraries maintains these schedules on the Department of Library web page. Most university records are scheduled for legal destruction within 10 years of creation; others must be retained over 20 years. The remaining are to be sent to the University Archives for permanent retention.
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Reference Services Department FY2011 Overview Personnel Sarah Burkhead, Instructor of Library Services, joined the department as Reference Librarian and Resource Coordinator for the College of Education, effective June 1, 2010. Sarah Brick Archer, Assistant Professor of Library Services, retired as Reference Librarian and Resource Coordinator for Languages and Literature, Communications and Art, and Performing Arts effective March 1, 2011. Gary Cheatham assumed responsibility as Resource Coordinator for Performing Arts. Brandon Oberg assumed responsibility as Interim Resource Coordinator for Language and Literature and Communications and Art. Reference Services The May 2011 Intersession marked the end of the first year of providing reference service through an on-call arrangement. The merits and drawbacks of the system were a frequent topic of discussion. An evaluation of effective reference service models at peer institutions is pending. Reevaluation of our statistics gathering process may provide the opportunity to gather more data for analysis. Collections The department’s Resource Coordinators selected over $70,000 of books, e-books, and audiovisual material. Serials cuts of ~$20,000, to take effect during FY2012, were made during the annual serials review. Deselection of materials from the 3rd floor collection continued, and some progress was made on the 2nd floor weeding project. Individual Accomplishments Individual accomplishments, service, and scholarly activities are noted on the annual activity report of each librarian or staff member. FY2011 Reference Services Statistics Summary Classes taught 143 Number of students in library instruction 2,617 Electronic instructional content created or edited 378 Reference assistance provided 761 Faculty liaison contacts 818 Meetings with colleges/departments 37 Searches conducted on behalf of patrons 792 Production of bibliographies, new book lists, resource lists, etc. 124 Presentations at meetings, workshops, conferences, etc. 7 Outreach 32
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GOVERNMENT DOCUMENTS DEPARTMENT ANNUAL REPORT JUNE 2010 - MAY 2011 PERSONNEL: Susan Woitte (Depository Coordinator), Peggy Kaney (Assistant Dean of Libraries), Linda West (Technical Services Director), Rita Bergman (Summer Assistant), Mary Allen (Student Assistant). ACCESS AND AWARENESS TO DOCUMENTS: Displays: Oversaw development and implementation of two first floor displays; one with election information and one for the “What is Democracy” Constitution Day contest. Added documents to displays on first floor for each Library PR Committee displays. Managed tax form supplies and display. Depository resources about Oklahoma were highlighted in the glass display case on third floor. A new bulletin board display of Oklahoma documents has been added on the first floor near the depository computer. New documents of high interest are now displayed on top of the reference collection with QR coded bookmarks in each one. Workshops: Planning for 3 U.S. Census workshops, one at each campus library. Presented “Online Access to Indian Art through Federal Museums” for workshop at University of Arkansas, November, 2010. Class Assistance: Taught instruction on Copyright for five Education courses. Customer assistance: The Depository Coordinator worked at the public service desk 7 hours a week to help customers directly and raise awareness of documents to other library workers at that desk. INSPECTIONS/REQUIREMENTS: Federal Item Selection: Reviewed and revised item selection to eliminate as much microfiche as possible and add Braille materials. In the process of evaluating the possibility of moving the depository collection to mostly electronic. COOPERATIVE EFFORT ON CAMPUS, WITH OTHER FEDERAL DEPOSITORIES, AND WITH THE COMMUNITY: Attended Oklahoma Depository meeting in Stillwater, OK. COLLECTION MAINTENANCE: Retention: Biennial retention withdrawal is in process and will be completed before the end of August, 2011. Staffing: One student worker graduated and a new one will be hired. GOALS FOR 2011-2012: Meet with Robin Mooney at the Tahlequah Public Library to find out how we can work together. Plan and execute at least one workshop. Create the list of Serial Set volumes available in this depository. Create a plan to move the depository toward an electronic collection.
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GOVERNMENT PUBLICATIONS ANNUAL STATISTICS June, 2010-May, 2011
Federal Documents
New items added to Document locations
Paper Microfiche CD/DVD Maps Web links
TOTAL 1,732 1,102 78 1 5,145
New items added to other library locations Paper Microfiche CD/DVD Maps
TOTAL 350 0 0 0
Documents withdrawn from any location TOTAL 446
Circulation Change from 2009-10 Checked-out 132 33% increase In-house use 289 7% increase
Oklahoma Documents
New items added to Document locations
Paper CD/DVD Maps Web links
TOTAL 444 1 0 105
New items added to other library locations Paper CD/DVD Maps
TOTAL 52 0 0
Documents withdrawn from any location
TOTAL 120
Circulation Change from 2009-10 Checked-out 16 27% decrease In-house use 54 74% decrease
Website Usage
Library Gov. Info. Web Page Usage PURL Referrals (July 2010-March 2011)* 2,456 193 *A PURL Referral is when someone selects a link from the library catalog which goes to an electronic government publication on GPO’s permanent server. These are statistics are collected and reported by GPO.
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Systems Services 2010-2011 Annual Report
We have completed our first year of having one person on the Broken Arrow campus
Library and two people at the John Vaughan Library in Tahlequah. This seems to be a
successful transition and has given the department great insight. There is more of a feeling of
similarity between the two libraries as well as information gathering that shed light on inventory
and exactly how things were working on both campuses. At this point, Muskogee is still small
enough to be able to be taken care of by Tahlequah’s staff.
The department was able to retain three of our students from the previous year. Terri
Mollette is our only returning work/study student. Brandon Tarr worked briefly during the
summer of 2011 before moving to Michigan. Matt Sakmary and Derek Langley comprised the
rest of our institutional students. Jake Abercrombie was hired in August of 2010 and has been a
welcome addition to the department. Matt graduated at the end of the spring semester and had
already obtained a job with HP by the time he left us in May.
There were 95 recorded entries in the activity log for this year. This is down by 335 from
last year. There were 25 work orders placed to Computing & Telecommunications recorded on
the activity log for this year. Work orders placed by other individuals in the library are not
captured by our departmental statistics. The dramatic decline in both recorded entries and work
orders placed is probably due more to change over in student personnel not remembering to
record entries than an actual decrease in activity. This has been a problem in the past. Our
department will investigate better record keeping in this area.
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In a related manner, problems have also occurred in the counter program that logs
statistics for computer usage. In the past, we were able to give statistics for every logon to the
computers in the library. In October, the program was in the process of being updated but was
rendered useless. This too will be investigated to determine how to proceed.
There were six replacement office computers bought for faculty and staff in Tahlequah.
Dean Sheila Collins and our two tutorial creation staff, Dana Letts and Kathleen McCay were
supplied with higher end quad core processor machines. In addition to these three, Donna
Graham, Jeannie Pry, and Lou Ann Rhea were also issued replacement computers. There were
also eight other computers bought toward the end of the year to replace faculty/staff computers
that were about to hit the five year mark. Brandon Oberg, Sandra Martin, Peggy Kaney,
Elizabeth Hamilton, Jenifer Rogers, Samantha Clifford, Delores Sumner, and Natasha Alterici
received new computers from these replacements.
Since all Broken Arrow computers were bought with money from the same money that
built the building that now houses the library, the library budget will now have to cover the
replacements for all computers. Since all of the staff and faculty computers were replaced
previously, a 2-year plan was devised to replace all the student use computers on both floors and
in the labs at Broken Arrow. The first part of this plan was implemented with the purchase of 50
computers for the 1st and 2nd floors at Broken Arrow. The current configuration of computer
from ITS includes a 22” monitor with webcam. It was decided to place the monitor with
webcam and faculty and staff desks first rather than use them in the public area.
With the assistance of one of our student workers that is certified in Mac OSX, we were
able to rescue five Mac computers from surplus and get them working for student use. Four
were added to the two Macs in Tahlequah and the one to the Mac in Broken Arrow. In addition,
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he also took two older model computers from our storage area and loaded Linux Umbutu. This
will give students an opportunity to either use the operating system on which they are used to
working or learn a new operating system at their leisure.
This year the library was awarded approximately $8000 in Tech Fee money during the
fall 2010 semester. The library bought 3 HP Color LaserJet printers for different areas of the
library, an Epson projector for Lab 118A, 2 student computers for Muskogee, 3 Dragon
Naturally Speaking software installations and 2 portable handheld scanners for our Assistive
Technology computers, 1 Elmo document camera, 1 Reference area iPad, and 1 HP Color
LaserJet for Muskogee. The spring Tech Fee money was spent on memory cards to upgrade
computers in Broken Arrow.
Last year a printer was purchased for 2nd floor as a test to see if that particular model
would work for our needs. We decided not to pursue any new printers at this point in time.
However, all of our printers are now off manufacturer’s warranty. This will probably be a topic
of investigation.
In the coming year, we hope to be working more with ITS to improve both our
communication as well as faster turnaround for dealing with problems. We also anticipate
getting training for the upcoming switchover to Windows 7.
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Northeastern State University Broken Arrow Library
Annual Report
2010-2011
Paula Settoon
Library Director
Dr. Pamela Louderback Information Services Librarian
Tom Rink
Instruction Librarian
Stephanie Ingold Instruction Librarian
Olaf Standley
Access Services Coordinator
Zac Thorp Library Tech III
Rickey Ray
Technology Support Specialist
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Fall 2011
Academic year 2010-2011 in review. The 2010-2011 academic year was a challenging and busy period at the Northeastern State University Broken Arrow Library. While internal library services remained at approximately the same levels as last year, there were staffing shortages for an extensive portion of the time. Despite this, library service to the community and continuing professional development were superb this year. Major library accomplishments of the NSU BA Library faculty and staff are briefly listed below.
• Paula Settoon joined the Broken Arrow library as Library Director in November 2010 and began serving as Interim Executive Director of Libraries in July 2011.
• Tom Rink serves on a variety of Boards of Directors (KIPA, OU SLIS, Oklahoma Chapter-SLA, ODL Database Selection).
• Olaf Standley received his Masters in English from NSU in May 2010; he was promoted to Access Services Coordinator in September 2010.
• Dr. Pamela Louderback performed a comparative research study in Belfast, Northern
Ireland (September 2010 through February 2011). This highlighted list reveals the exceptional energy and dedication of the NSU BA Library faculty and staff to fulfill the stated mission, vision, and values of Northeastern State University and to provide service excellence to all of our stakeholders. Personnel Changes During the past year, several personnel changes occurred. Olaf Standley was promoted to Access Services Coordinator in September 2010. Linda Summers vacated her position to become Coordinator for CTL. Stephanie Ingold was hired in the vacant Education Instruction Librarian position in September 2011. One new temporary full time staff member, Eric Connell, joined the NSU Broken Arrow Library in April 2011 as a multi-media instruction technologist with an IMLS grant. The position is funded 40% through the library and 60% through grant monies. Strategic Planning The modified 2009/2010 strategic plan that outlines major goals and objectives of the Library staff were used as a framework for determining major objectives and action plans.
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Grants Received: Ongoing The Library has made a commitment to seek out and apply for grant and other outside funding opportunities to help mitigate the lack of internal funding available to the Library. The Library has not focused on grant development in the past, but to be able to offer outstanding levels of service excellence with limited funding, we must actively seek outside funding and support. Laura Bush 21st Century Librarian Program
Northeastern State University’s Project I’M READY received funding ($966,337.00) from the Institute for Museum and Library Services under the Laura Bush 21st Century Librarian Program, Category 5, Programs to Build Institutional Capacity. The Northeastern State University (NSU) Library Media and Information Technology program, the NSU College of Education, and the NSU Libraries, in cooperation with the Cherokee Nation, the Oklahoma Department of Libraries, the Oklahoma State Regents for Higher Education, and targeted Oklahoma school districts began an innovative program to educate twenty school librarians to serve in high poverty rural areas of Oklahoma, and develop culturally sensitive curriculum resources for schools serving Native American students. The grant runs through July 2013. Grants Submitted American Library Association/National Endowment for the Humanities: Let’s Talk About It: Making Sense of the American Civil War program. Northeastern State University Libraries submitted a proposal to coordinate Civil War programming and book distribution in cooperation with local project scholars and community partners that focus on the unique role of American Indian tribes located in Indian Territory. The Cherokee Nation and Oklahoma Historical Society community organizations such as the Cherokee Heritage Center and the Murrell House in the northeastern Oklahoma cities of Tahlequah, Muskogee, Broken Arrow, and Tulsa would serve as local partner organizations. We proposed that the 2011-2012 Let’s Talk About It: Making Sense of the American Civil War program in northeast Oklahoma take place during the time period between October 15, 2011, and April 25, 2012. The grant was not received. TCC/NSU Blue to Green Initiative –”SmartChoice” Biannually, representative members of the Tulsa Community College southeast campus and NSU hold partnership meetings on the NSU Broken Arrow campus to continue work on cooperative efforts between the two entities. A formalized memorandum of understanding (MOU) describing the bilateral agreements between the parties serves as the framework for continued collaborative endeavors.
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Access Services Total annual patron visits to the campus and its facilities continue to go up as enrollment numbers at NSU Broken Arrow increase. Patron counts for the first floor equaled 26,441 – up 4,000 from last year. Second floor numbers amounted to 10,155 entrances tallied; this was a significant increase from last year. Equipment malfunctions from last year’s tally account for these significant increases. Interlibrary Loan ______________________________________________________________________________
Northeastern State University, Broken Arrow Library Interlibrary Services Annual Report1
June 2010 – June 2011
Overall, Inter-Library Services on the Broken Arrow campus of NSU saw a 4% increase from 1226 transactions in Fiscal Year 2009-2010 to 1277 transactions in Fiscal Year 2010-2011.
Inter-Library Loan Total Inter-Library Loan transactions were down 4% from 646 transactions in Fiscal Year 2009-2010 to 643 transactions in Fiscal Year 2010-2011. However, ILL Lending increased by 23% from 146 transactions in Fiscal Year 2009-2010 to 180 transactions in Fiscal Year 2010-2011. And, ILL Borrowing decreased by 7% from 500 transactions in Fiscal Year 2009-2010 to 463 transactions in Fiscal Year 2010-2011. This is a trend over the last 3 years. ILL lending increased by 48% in Fiscal Year 2009-2010 and borrowing decreased by 31% that same year. One possible reason for the shift in usage of Interlibrary Loan is the growth of the collection. As the collection has grown, it is probable that our patrons have needed fewer materials from other libraries. This is supported by the continued growth in ILL lending.
Document Delivery
Total Document Delivery transactions also saw an increase in fiscal year 2010-2011. They were up 41% from 447 transactions in Fiscal Year 2009-10 to 634 transactions in Fiscal Year 2010-11.
Unlike Inter-Library Loan, both Document Delivery Lending and Borrowing increased in Fiscal year 2010-2011. Document Delivery Lending increased by 151% from 45 transactions in Fiscal Year 2009-2010 to 113 transactions in Fiscal Year 2010-2011. Further, Document Delivery Borrowing increased by 30% from 402 transactions in Fiscal Year 2009-2010 to 521 transactions in Fiscal Year 2010-2011.
Although the increase in Document Delivery borrowing indicates that our patrons still rely on a large amount of materials from the John Vaughan Library on the Main Campus of NSU, the large increase in Lending is further evidence of the continued development and relevance of our collection on the Broken Arrow campus. In fact, ILL and Document Delivery lending have steadily increased over the past 5 years.
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Five Year Differences
Reference Services The number of recorded patron usages of Reference Services, as noted by the total number of reference questions, decreased by almost thirty percent from last year (11517 to 7534, a deficit of 3983).
The charts below graphically demonstrate the breakdown of the various types of Reference Services questions the staff responded to during the year. While general reference questions made up the bulk of the Reference Services activities, the number of combined technology-related and directional questions answered by the staff is significant. The number of directional questions answered may indicate that patrons are having some difficulty in navigating facilities. Below are two graphical representations of the categories of reference service activity that reflect changes from fiscal year 2009-2010 to fiscal year 2010-2011. Three of the four major categories (reference, directional, and technology) showed a noticeable decrease in percentages.
2300
7808 8951 9169 8669 9171 10003
11780 11517
7534
0 2000 4000 6000 8000
10000 12000 14000
01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11
Refe
renc
e Q
uest
ions
Fiscal Year
Reference Services
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The following bar chart represents data percentages from all reference questions received.
5198, 45%
1549, 13%
2152, 19%
568, 5%
1232, 11%
475, 4% 116, 1% 227, 2%
Reference Services Activity Detail, '09-'10
Reference
Directional
Technology
Database
Circulation
Reserve
Document Delivery
Interlibrary Loan
2447, 32%
759, 10% 1170, 16% 352, 5%
1929, 26%
563, 7%
162, 2% 152, 2%
Reference Services Activity Detail, '10-'11
Reference
Directional
Technology
Database
Circulation
Reserve
Document Delivery
Interlibrary Loan
2447
759 1170 352
1929 563 162 152
0 1000 2000 3000 4000 5000 6000
Reference Question Breakdown
08-09
09-10
10-11
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NSU BA Library Education Over the past year, both the number of bibliographic instruction sessions offered and the number of students attending instruction classes in the Broken Arrow Library increased marginally from the previous year. However, since the fiscal year 2006-2007, the number of instructional sessions has shown fluctuation from year to year. Although the number of students attending bibliographic instruction classes reached its peak in fiscal year 2006-2007, student attendance has remained relatively consistent for the last four years.
Further, a fluctuating trend has occurred throughout the Colleges from year to year over the past five years. Overall, numbers reflect this downward trend in the Colleges of Education and Liberal Arts. However, the College of Sciences and Health Professions, Education, and Business & Technology have shown slight increases in the number of sessions requested over the last year. One possible explanation for this fluctuating trend may be tied to staff changes and shortages. Hopefully, staffing for the NSU BA Library will be stable over the next year, and the total instruction numbers should improve.
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37 47 45
71 74 63 69
54 68
0
20
40
60
80
01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11
Num
ber o
f Ses
sion
s
Fiscal Year
Bibliographic Instruction Classes
103 734 922 978
1319 1359 1029 1121 1115 1150
0
1000
2000
01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11
Num
ber o
f Stu
dent
s Se
rved
Fiscal Year
Students Attending BI Classes
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It is apparent, that the NSU Broken Arrow library must increasingly focus on these roles going forward, both developing new services and seeking to direct faculty attention to existing activities. As libraries continue to invest in developing new emphases on these sorts of services, active evaluation and assessment must be performed. Additionally, the NSU Broken Arrow library will be examining options and focusing on ways in which library directed digital technologies can be provided. In this way, the library can play an integral part in facilitating opportunities for faculty, staff and students to work more efficiently and effectively on their teaching and research needs. Hopefully, the roles for the library will continue to be to support and facilitate teaching activities, as well as provide active support that helps to increase the productivity of research and scholarship. NSU BA Library Circulation Overall, total circulation of materials decreased markedly by 3% from last year. The total number of circulation of print and media materials transactions for the period of July 1, 2010 – May 31, 2011 was 5085. Last year’s transactions for the same period totaled 5214; it was an increase of 2% from fiscal year 2008-2009 which showed total transactions equaling 5106. The only area of circulation increase occurred in the Reserves collection from 908 (FY 2009-2010) to 1062 (FY 2010-2011) which accounted for 4.78% of total circulation. Due to lack of adequate staffing, the first floor circulation desk was closed down and removed.
7 10 11
6 7
51
32 35
28 33
9
18 15
12 15
7 3
8 8 13
0
10
20
30
40
50
60
06-07 07-08 08-09 09-10 10-11
Sess
ions
Fiscal Year
Instruction Sessions by College
B&T
EDUC
LA
S&HT
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NSU BA Library Course Reserves and Collection Development by Tom Rink.
We experienced another busy year in reserves. Between adding new items (167), updating existing items (28), and removing old items (210), we were able to provide service to 22 different faculty members for 43 different courses and handled a total of 405 items. This represents about a 20% drop in the number of items processed, but there was a 3% increase in the circulation/use of these reserve materials. Here’s a breakdown of the Reserves on the Broken Arrow Campus
Added physical reserve items to 17 different course(s) for 12 different professors. (Total items added: 167 documents/monographs.)
Added electronic reserve items to 1 different courses for 1 different professors. (Total items added: 1 electronic articles.)
Updated records to 1 course for 1 professor. (Total items updated: 28.) Removed physical reserve items from 25 different courses for 18 different professors.
(Total items removed: 210 documents/monographs.) Removed electronic reserve items from 1 courses for 1 professors. (Total items
removed: 1 electronic articles.) On the collection development front:
Continue to enhance the Criminal Justice serials browsing collection through a gift subscription. 26 indivdual titles are donated to the library. The total value of these subscriptions in savings to the library: $652.00).
Procured a gift from the Doerner, Saunders, Daniel and Anderson law firm (nearly 2,000 volumes) to expand our legal reference collection. This gift donation saved the NSU Libraries $65,964.00 (the cost if we would have had to purchase these volumes for our collection).
NSU BA Technical Services
Cataloging Department Personnel: Pamela Louderback and Zac Thorp continue to work in the Technical Services Department providing support in pre-order searching of gifts and adding materials onto Millennium. Two projects (the summer law relabeling project and the fall Reference weeding project) provided additional needed space in the Reference section. Additionally, shifting and relocating of law reference material and the A V collection offered opportunities for increased ease of use and browsing to accommodate patrons. Goals for the 2010/2011 fiscal year remained the same as in previous years: 1). increase cataloging output with special emphasis on backlog; 2). improve maintenance/organization of collection, primarily of Y Collection; and 3). enhance/develop the collection through gift acquisitions.
Gifts received during 2010/2011 included 28 total gift sets. Items included: 836 books, 3 VHS tapes, 2 cassette tapes, and 7 Curriculum Materials sets with 13 items a
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piece (91 items). Separately, the legal gift totaled 5,239 books, 1,993 volumes of which we kept.
216 pieces of Law reference material were relabeled and relocated out of reference and into the law section. An extensive law gift was also added to the collection.
New items for 2010/2011 processed by Zac Thorp include 119 books and 800 volumes of the law serials. Dr. Louderback cataloged the following items: 54 monographs, 5 multimedia items, 407 law serial volumes, and 8 periodical titles.
Between July 2010 and June 2011, we received 28 total gift sets. The two major sets we received were from the University of Tulsa (Asian collection, 395 items) and the Doerner, Saunders, Daniel and Anderson law volumes (5,239 items). Much of the first goal was met primarily through cataloging of single-item gifts. Cataloging of the Asian materials (TU) gift items, the Doerner, Saunders, Daniel and Anderson law materials gift, and the Delores Poole gift took precedence. Eight (8) new gift periodical publications were added to the collection. Overall, lower cataloging statistics reflect the fact that Dr. Louderback was on sabbatical from October to February. Goal two, of improving the maintenance/organization of the overall collection was met, due, in part, to the relabeling project, shift and relocation of law, and the repackaging and relocating of A V materials. Additionally, the Curriculum materials were integrated into the stacks area between the main stacks and the Youth Collection stacks to accommodate patrons. The third goal, to enhance/develop the collection through gift acquisition, was met due to the receipt of two sizeable gifts: the Asian (TU) gift; and the law materials gift. Additionally, we received two more dehumidifiers to address HVAC issues. NSU BA Technology Support This was our first year at the Broken Arrow campus Library with a full-time technology support specialist on staff. With the reassignment of this position from JVL to the Broken Arrow campus, we were able to provide a variety of technology-related services and support to our students and staff. The reassignment of Rickey Ray to the Broken Arrow campus has increased our ability to provide excellent service to our community. Key projects and services provided this year include:
Deployed and configured o 50 replacement computers main public areas o IPads to library faculty and staff o Smart Carts and Smartboards in Labs 106 and 110
Updated o library inventory to reflect changes; submitted appropriate rotation and
inventory change forms to ITS o Print Manager software and implemented ‘Add Credit Agent’
Installed o new color laser jet printers on first and second floor main areas o maintenance kits on all library printers in labs and main areas to maintain
correct maintenance intervals Received and configured faculty Reserve checkout laptop
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Surplussed 60 computers, 10 printers, 6 scanners, 10 monitors and related equipment NSU BA Library Printing Accurate printing statistics were not made available for this year. The Library installed a networked system to monitor printing. Conclusion This past year has been a challenging period for the faculty and staff of the NSU BA Library due to personnel shortfalls and budgetary deficiencies. However, with this unique set of Library faculty and staff, we are anticipating developing a culture of learning and discovery over the next several years. We look forward to carrying out the goals and objectives that contribute to the growth and success of the NSU Libraries and Northeastern State University. Dr. Pamela Louderback Information Services Librarian Northeastern State University- Broken Arrow NSU-BA Library Course Reserves and Collection Development It was another busy year for reserves. Between adding new items (252), either updating (72) or removing (187) old items, we were able to provide service to 33 different faculty members for 67 different courses and handled a total of 511 items. We continue to experiment with new ways of labeling our reserve materials. And, there was a 3% increase in the checking out of reserve materials as well (475 in FY09-10, 563 in FY10-11). Here’s a breakdown of the reserves on the Broken Arrow campus.
Added physical reserve items to 26 different courses for 19 different professors. (Total items added: 207 documents/monographs.)
Added electronic reserve items to 8 different courses for 7 different professors. (Total items added: 45 electronic documents/articles.)
Removed physical reserve items from 26 different courses for 23 different professors. (Total items removed: 187 documents/monographs.)
Updated records to 2 different courses for 2 different professors. (Total items updated: 25 documents/monographs.)
Updated/removed electronic reserve items from 18 courses for 9 professors. (Total items updated: 47 electronic articles.)
On the Collection Development front, we continue to receive a private donation of subscriptions to periodicals to enhance the Criminal Justice serials browsing collection. This donation includes twenty-six individual titles at a cost-savings to the library of $467.00.
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Northeastern State University
Muskogee
Library Annual Report 2010-2011
Ben Etemad Director of NSUM Library
Sandy Fuller
Library Tech II
Erin Kuba Library Assistant
Shawna Points
Library Assistant
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Northeastern State University Library at Muskogee
Mission Statement It is the mission of the Northeastern State University Library at Muskogee to provide an environment where lifelong habits of learning, self-improvement and self-expression are encouraged and where patrons can meet their educational, informational, and personal research needs. The Library responds to the needs of patrons by providing clean and comfortable facilities, well organized and relevant collections, friendly professional service and well trained staff. The Library strives to provide the Northeastern State University Muskogee Campus community with access to the collection through excellent services and professionalism.
The Academic Year in Review
During the 2010-2011 Academic year the NSU Library at Muskogee provided professional and responsible services to the faculty, staff, students and the public on this campus. These services include circulation, reserves, reference and instruction. The Library worked diligently in order to coordinate with other campuses and academic units in order to evaluate, implement, coordinate, and plan library services, programs, and shared resources. Four computers were upgraded to the NSU Library at Muskogee. A new fax machine and two HP printers were purchased for library. Sandy Fuller is still in charge of reproducing the library phone list. This involves all three campuses and she updated every semester. The library participated in the program to distribute free editions of the New York Times. Statistics were kept and forwarded to Dr. Mike Chanslor every week. Weeding library materials was another project before moving to new building. A large number of books removed from our collection and sent to JVL. We have started a new outreach program. A unique program that you can not find in any other library. The idea is simple, when students have stress, anxiety and pressure, they cannot
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concentrate and some just give up on school. A majority of students at four-year colleges say they routinely feel worried about having enough money to make it through the week, according to the poll, conducted in partnership with Stanford University. We try to ease the burden, and help our students to succeed. Our student family members need help too. They are putting their children, grand children, niece, nephew and others through school and making huge sacrifice along the way. Most college students (84 present) need more than one source of cash to keep up. About two thirds say they work part-time or more to help pay for college. That’s supplemented by another popular source of funds: Mom and Dad. Six in ten get help from parents. Recession-battered parents have less money to spend on their kids’ tuition. Nation’s over 8.8 percent unemployment rate has effects on parents and college students too. On the other hand college prices keep going up, as states struggle with budget deficits. In this outreach program we offer a wide variety of resources that can help grandparents raising grandchildren. Here at our campus we offer a wide variety of resources not only for students and student family members, but also faculty and staff too. They are part of our broad family too.
NSU – Connors Join Forces
After several years of negotiations, Connors State College and Northeastern State University decided to combine their operations in a new facility at the NSU – Muskogee campus. Ground breaking for a new facility was on December 18, 2009. The one story 10,000 square feet and $2.5 million building will house a campus book store, library, child development program and administrative offices. The two higher education institutions share the NSU campus as a base of service for their combined 23 academic programs offered to regional residents. Connors State College transferred their Nursing Program and offered its classes at NSU – Muskogee, in the Synar building in the fall of 2009. We provided library services to Connors State College students and faculty. Connors State College building is ready to move in and we will move our library to new building sometimes in October 2011. In near future, we are going to have a joint library and bookstore in the new building.
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Technical Services
The Technical Services Department of the John Vaughan Library currently fulfills all technical functions of the NSU Library at Muskogee. Ben Etemad handles the ordering for the library. The permanent additions to the collection are reflected in the table below provided by Linda West. Permanent additions to the collection: Location Monograph Serials Added Vols DVD/CD/CDROM PER 4 Main 40 AV 7 Reference 21 Y Collection 1
Access Services NSU-Muskogee Collection Circulation 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 Muskogee-Video 52 29 32 28 31 Muskogee Campus 25 19 71 59 53
Muskogee-Reserve 2 5 6 0 2 Muskogee-Reference 16 0 10 4 4 Muskogee-Y Collection 107 25 53 85 21
Reference Services 2006-2007: 870 2007-2008: 852 2008-2009: 1,155 2009-2010: 1136 2010-2011: 1534
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Conclusion
The NSU Library at Muskogee has always labored to the needs of the faculty, staff, students and the public. The addition of a second, full-time professional librarian will help us to branch out and offer more services than ever before. Creating a joint Library with Connors State College will also increase the visibility of the library in places where the student traffic is heavy. We hope that this will provide a higher profile for the library in the eyes of the students as well as the faculty that come through the new building. In regards of the budget, the NSU Library at Muskogee hopes to manage the funds we currently possess to the best of our abilities, but also expand the possibilities while working with the NSU Library at Broken Arrow and the John Vaughan Library. We feel that the expansion of our collection in any way possible will only benefit our users, and we look forward to the opportunity. The NSU Library at Muskogee has met, and will continue to meet the standards proclaimed by our mission statement and those goals of the overall library system. We anticipate a good academic year to come.
