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How to Find and Allow A Blocked Website
1. First step is to have the customer open an Internet browser.
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2. Second step is to click on “Tools” on the toolbar and then click on “Internet Options”.
Then select “Privacy” tab and then the “Edit” button.
In the “Managed Web sites” box look for www.ntreistax.com; www.ntreis.net; or ntreis.marketlinx.com. If these sites are in the box, click on the site to select it and then click the “Allow” button. After that click “OK” to return to the “Internet Options” box.
After clicking “OK”, then close and re-open the Internet browser. Have the customer check their connection. If they can not logon proceed to “Checking the Customer’s Cookie Settings.
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5. Then click “OK” and return to the browser.
Checking the Customer’s Cookie Settings
3. Then select “Privacy” tab. Then click on the “Advanced” button.
1. First step is to have the customer open an Internet browser.
2. Second step is to click on “Tools” on the toolbar and then click on “Internet Options”.
Please check the “Override automatic cookie handling”, then check “Accept” under “First-party Cookies”, and check “Block” under “Third-party Cookies”. Also please check “Always allow session cookies”. Then click “OK”.
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5. Then click “OK” and return to the browser.
There are numerous Pop-Up blockers on the Internet, we have used Yahoo’s as an example since it is one of the most com-mon. Generally Pop-Up blockers look the same and use the same commands. They install an icon on the toolbar that alerts you to a blocked site or to the prop-erties menu. If a customer is unsure whether they have blocker, ask them to look in this area for an icon.
How to Check For and/or Enable/Disable Pop-Up Blocker Software
After you find the icon you can access the properties menu by clicking the drop down arrow or by clicking your right mouse but-ton over their icon.
You can then usually enable or disable the blocker from this menu. Or select View Recently Blocked Pop-ups to see a quick list of the sites. If the sites www.ntreistax.com or http://ntreis.marketlinx.com are listed please con-tinue to the next step.
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To add the site, select “Always Allow Pop-ups from…” within the menu.
If the sites are blocked it will appear in the “Sources of Recently Blocked Pop-Ups:” box. Select the sites and click on the “Allow” button. You should then see the site move to “Always Allow Pop-Ups From These Sources:” box. These steps should allow the sites if the customer is using Yahoo Pop-up Blocker, however, most blockers are fashioned in the same manner. Click “Close” and return to the browser.
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XP-SP2 is Blocking The Tax Site Here’s How to Unblock the Site
When the “XP blocked site” notification appears, click “OK” or click on the “Information Bar” to bring up the selection box.
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Confirm the customer calling has XP-SP2 installed on their computer. If they have purchased a new PC that came with Windows XP or if the customer has run a Windows Update on an older version, more than likely have XP Service Pack 2. The key to remember is that Service Pack 2 has built-in security measures.
To confirm if the customer is using XP-SP2 click “Start”, then “Control Panel” or double click your “My Computer” icon and select “Control Panel”. When the “Control Panel” open select the “System” icon. The “System Properties” menu will open and the operating system is listed at the top right hand portion of the page.
A pop-up blocker is part of the operating system that may block some of the customer’s favorite sites. If your Pop-up blocker is set to high it will not allow some of the functions of the tax site. Here is how to change your settings:
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Confirm your selection and the site has been added to the customer’s approved list by clicking “Yes”.
When the drop down box appears select “Always Allow Pop-ups from This Site…”.
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XP-SP2 is Blocking The Tax Site Here’s How to Manually Unblock the Site
When in the setting box, enter the site in the “Address of Website to Allow” box. Then click the “Add” button.
Confirm the customer calling has XP-SP2 installed on their computer refer to previous page. If the customer has SP2 a pop-up blocker is part of the operating system that may block some of the customer’s favorite sites or pop-up functions (for example: the tax site). If their Pop-up blocker is set to high most functions are not allowed like the tax site’s label function, here is how to change your settings:
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First open an Internet Browser then click on “Tools” on the toolbar and click on “Pop-up Blocker” and then “Pop-up Blocker Settings”.
www.ntreistax.com
3. The site being added by the customer should be in the “Allowed Sites box”. Click “Close” and return to the “Internet Options” box.
The site has now been added to the un-block list and should no longer prompt the customer as a blocked web-site.
www.ntreistax.com ntreis.marketlinx.com
4. Then click “OK” and return to the browser.
XP-SP2 is Blocking The Tax Site Here’s How to Automatically Unblock the Site
When the XP blocked site notification ap-pears, click “OK” or click on the “Information Bar” to bring up the selection box.
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Confirm the customer calling has XP-SP2 installed on their computer refer to previous page. If the customer has SP2 a pop-up blocker is part of the operating system that may block some of the customer’s favorite sites or pop-up functions (For example: the tax site). If their Pop-up blocker is set to high most functions are not allowed like the tax site’s label function, here is how to change your settings:
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Click “Yes” when it asks if you would like to allow pop-ups from the site.
When the drop down box appears select “Always Allow Pop-ups from This Site…”.
Checking the Customer’s Content Advisor Settings
Then select the “Content” tab and con-firm the “Enable” button is shown. If it is shown then the Advisor is not a factor in your troubleshooting. If “Disable” is shown then the Advisor is on, click on the “Settings” button and proceed to the next step to add the tax site. You can turn off the Advisor by clicking on the “Disable” button.
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1. First step is to have the customer open an Internet browser.
2. Second step is to click on “Tools” on the toolbar and then click on “Internet Options”.
Click the “Approved Sites” tab in the Content Advisor box and check the “List of approved and disapproved Web sites:” box for the tax sites www.ntreistax.com and http://ntreis.marketlinx.com. If the tax sites are not listed, have the customer add them by typing them in the Allow the Web site box. Then click the “Always” button. This should add the site to the list of approved sites.
This feature is seldom used, however, customers that have advanced parental control features will more than likely utilize this option.
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5. Then click “OK” and return to the browser.
Deleting/Changing the Customer’s Cookie Settings
3. Then select “General” tab (usually this is the default tab when you open the Internet Options menu). You can have the customer delete their cookies by pressing the “Delete Cookies” button and confirming the delete. The process is repeated for the Temporary Internet files by clicking on the “Delete Files” button.
1. First step is to have the customer open an Internet browser.
2. Second step is to click on “Tools” on the toolbar and then click on “Internet Options”.
4. If a customer is having trouble download-ing pages, you can increase the size of their available space for the Temporary Internet Files Folders. First click on the “Settings” button from the above menu. Click on the sliding scale and increase the available space. This process will help speed up their Internet download speed for web pages and files.
5. Then click “OK” and return to the browser.
Customer Can’t Connect to the Tax Site from NTREIS Listings. Here is a short checklist
A customer calls and reports that they get a “Page Cannot Be Displayed” message when they try and access the Tax site from the NTREIS Listings page. There are several different prob-lems that can cause this issue, we have a short checklist that might help you diagnose the issue for your customers.
Confirm there are no Pop-Up-Blockers en-abled. Some users may have more than one blocker loaded on their system. If they are enabled confirm that www.ntreistax.com and http://ntreis.marketlinx.com are allowed sites.
Second Step:
First Step:
Confirm the computer’s date and time are correct. If the computer’s date or time are incorrect, by more than eight hours, the Internet cookie file needed to access the site will not write to the hard drive.
www.ntreistax.com ntreis.marketlinx.com
Ask the customer if they have recently rebooted their system. If they have not have them do a complete shutdown and start-up of their system. Additionally, query the customer about other profiles that may exist on the computer (ie...other family members). Their profile may not be the administrator of the system.
Fifth Step:
Fourth Step:
Confirm the Cookie settings are as fol-lows: Check “Override automatic cookie handling”, “Accept” First party Cookies; and “Block” Third part Cook-ies. Please don’t forget to check “Always allow session cookies”.
Wireless Routers: If the customer uses a wireless router, please have them bypass the wireless router and connect directly to their ISP. To bypass the router have the customer remove the cable that leads from their connection point to their wireless router. If they have a cable modem a network cable will connect their modem to their router. If they connect via DSL, a cord will usually come from the wall to their wireless router. Have the customer remove this cord and connect it directly to their machine. The customer should then try to connect to the Internet and access the tax site. If they are able to connect to the tax site, if they are the necessary cookie will be written to their hard drive. Return the wires to their original configuration and the customer should now be able to access the site through their wireless router.
Sixth Step:
Third Step:
Check to make sure the Content Advisor is not turned on, if it is confirm the al-lowed sites are the same as in Step Two.
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Having an Open House? Invite the Renters in The Neighborhood
1. Select the box “Show Advanced Features”
Owner Occupied Box select “No”
Then enter the name of the subdivision
Then click on the Search button
Helpful Hint #1
Select “RESIDENTIAL—A1”
Scroll down to the bottom of your results page and choose your label format
Select the “Property”
Select a phrase
Check the Hide the Owner Name box
Click Create Label PDF button
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Do You Want to Find Investors In a Given Neighborhood? Here’s How
Owner Occupied Box select “No”
Have the customer enter the criteria for their search, for example Street Name, Zip Code, and/or Subdivision.
Then click on the Search button
Helpful Hint #2
1. Select the box “Show Advanced
Select “RESIDENTIAL—A1”
Click on the “Download” button
Check only Owner Info and Excel
Click on the Submit button
Click on the Save button
Give the file a name and click Save. It should automatically be saved as an Excel Worksheet.
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11. Click the Open button.
Proceed to the next page for Excel spreadsheet information and directions.
—Results Page—
Click on “Data” and then “Sort” from the drop down menu.
Sort by “OwnerLastName” or the column that the owner’s information is listed in.
Helpful Hint #2—Cont’d.
1. Have the customer open the excel document.
Have the customer select the entries they want to delete. To delete entries, click the line num-ber with the RIGHT mouse button and select “Delete”.
Remember that when using Excel that multiple items can be chosen by holding down the Ctrl or Shift key and select a line number.
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—Spreadsheet Information—
Are you having a hard time viewing the Tax Map? Here’s is How to Change Your Map Viewer.
On the main Search Page have the customer en-ter the criteria for their search, for example Street Name, Zip Code, and/or Subdivision. They need to next select a property and in the “Selected Property” screen select click the “View Tax Map” hyperlink
Then click on the “Open” button in the “File Download” box.
Helpful Hint #3-A
The map should come up in the user’s default viewer (See the next page for tiff viewer information). If the customer is dissatisfied with their viewer, below are instructions on how to change their viewer.
Next click “Tools” on the Menu Bar, then click “Folder Options”
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3. Double Click the “My Computer” icon or go to the “Start” button and then click the “My Com-puter” icon.
In the “Folder Options” box click on the “File Types” tab
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Click “Close” and the X at the top right of your screen to close out of “My
In the “Opens With” pop-up box scroll and select a tiff viewer, Microsoft Paint, or any other imaging program, then click “OK”.
The “Details” box, “Opens With:” should now show “Imaging Preview”
6. In the “Registered file types:” box scroll to “Tif” in the “Extensions” column. Then select the “Tif” row and click the “Change” button in the Details box.
Notify the customer if they are unable to perform these steps, it maybe necessary for them to contact their IT personnel for assistance. They more than likely do not have adminis-trative privileges on their computer.
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Repeat steps #4 - #8 with “Tiff” row.
If your customer requests an alternate viewer or assistance in finding them refer to Helpful Hint 3-C.
Helpful Hint #3-A-Cont’d
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After the map comes up in Open a Microsoft Word document. It is usually easier for a cus-tomer to print items from MS Word since most are familiar this program. Once the document is opened return back to the parcel map
Print a Section of the Tax Map. Here is How.
Helpful Hint #3-B
It is very important to remember when speaking to customers about their print settings that all computers are different. User’s may have software or updates loaded on their sys-tem which will alter how they see their print screen. These instructions are based on a basic computer set-up with a standard Microsoft Oper-ating System.
On the main Search Page have the customer enter the criteria for their search, for example Street Name, Zip Code, and/or Subdivision. They need to next select a property and in the “Selected Prop-erty” screen select click the “View Parcel Map” hyperlink
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Then click on the “Open” button in the “File Download” box.
The map should come up in the user’s default viewer depending on their viewer the next steps may vary slightly. Please remember that generally Microsoft Paint will be the best free software available to select a portion of the tax map to print. We have used Microsoft Paint as our default viewers since it is common to most Windows System.
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Then click “Edit” from the Toolbar and then se-lect “Copy” or click your right mouse button and select “Copy”.
Click “Edit” on the Toolbar and then click “Paste” or click your right mouse button and se-lect “Paste”.
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Use the Selection Tool to draw a box around the portion of the map you wish to print.
The portion of the map you selected should now appear in MS Word. It is usually easier for a cus-tomer to print items from MS Word since most are familiar this program.
If the customer wishes to use a different tiff viewer, there are a number of free viewers on the Internet. We do not endorse any specific viewer, however, we have found that the Irfan Free Viewer: www.irfanview.com, has similar printing tools to Microsoft Paint. If they require a more advanced viewer with specific features such as background colors; suggest they search the Internet. Most advanced viewers require a charge so remind them to search carefully for one that fits their needs and price range
Helpful Hint #3-B-Cont’d
Available Tiff Viewers out on the Internet. Suggestions on how to find them.
Helpful Hint #3-C
There are a number of free tiff viewers on the Internet, we do not endorse any spe-cific viewer, however, we have listed a few below as a courtesy. If the custom re-quires a more advanced viewer with special features there may be a slight fee for the software. They can search the Internet and choose one that best fits their needs and price range. Irfan Free Viewer: www.irfanview.com Free Viewers without advanced print options Brava Viewer: www.infograph.com/brava-viewer.htm CPC Free Viewer: www.tiffviewers.com Alternatiff Viewer: www.alternatiff.com
Sites To Check for More Viewers www.downloads.com www.freedownloadscenter.com www.yahoo.com—search for tiff viewers www.google.com—search for tiff viewers
Hints For Customers: 1. Remember that all viewers have different print functions and tools. 2. Most tiff viewers are Active X controllers installed locally on the browser and have specific download instructions. 3. Have the customer save the file to their hardrive if possible so they can run a virus scan on the file before installation.
Troubleshooting Strategies There are several standard techniques that can be used to troubleshoot problems. Using your tools and docu-mentation is a good starting place. Once you have familiarized yourself with these materials, you can begin identifying the problem and testing the affected features to determine the exact cause. Problems can be caused by issues as diverse as incompatible hardware, loose connections, incorrect configurations, or other issues. You can use a variety of resources to isolate the problem and determine if it is a known issue with a docu-mented solution.
Start troubleshooting by gathering information. Develop a clear understanding of the symptoms and collect pertinent system information to understand the environment in which they occur. Under what conditions does the problem occur? Which aspects of the software control those conditions? Is the problem specific to an ap-plication, or is it specific to a subsystem (networks, video, and so on)?
Has what you are trying to do ever worked on this computer before? If so, something might have changed that may affect it. Have you changed hardware or installed new software? Has someone else been using the com-puter, and could that person have made changes you do not know about?
If this program or functionality has never worked on this computer, compare the setup and configuration on this computer with the same program on another computer to identify differences.
Identify the variables that could affect the problem. As you troubleshoot the problem, change only one of these variables at a time. If you must escalate your issue to a support provider, your detailed notes provide valuable information to the technician who is helping you solve your problem.
Reference materials, such as hardware and software installation records, notes about your configuration and problems experienced with it, and documentation provided with hardware and software products, can be valu-able troubleshooting tools.
The following are several troubleshooting techniques to help you isolate problems.
• Diagnose problems
• Follow the System Checklist
• Check to see if the problem is a common issue
• Make sure no physical connections are loose
• Isolate the source of the problem
• Consult technical support resources if needed
• Keep Records
• Keep Notes
• Refer to Documentation
• Fix Problems
• If there are any network connections, make sure they are all connected. If they are, restart the computer in case you have temporarily lost connection. Use the ping protocol to test whether client and server com-puters are connected.
• Even if you're not connected, restart your computers and make sure you still have the problem.
• Try a few tests of the affected feature to see if there are other problems you have not yet encountered. For more information about running test on features, see "Isolating the Source of the Problem" later in this chapter.
• Have you installed new hardware or software recently?
• Did the task ever work? What happened just before it stopped working? For example, was new soft-ware installed? Did the network crash? Did the computer crash?
• Are any files missing or have any been accidentally deleted?
• If you are troubleshooting an installation problem, examine your notes to see if you can identify where the problem might have occurred. Did you receive any error messages during the installation process?
• Can you reproduce this problem on a different computer that has the same hardware?
• If the problem is the result of a recent change to the system, undo that change.
• If an update installed from the Windows Update Web site fails to meet your expectations, restore the original files by running the Update Wizard Uninstall from the Tools menu.
Viruses and Error Messages
Check for viruses and see error message documentation. Many problems are related to unexpected errors or system failures. For example, the computer stalls, general protection faults occur, and so on.
