O Connor Consulting Profile

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Overview Charlene O’ Connor trades as O’ Connor Consulting. Charlene’s current career status is that of Micro

Enterprise Owner, in which she works as an Independent Contractor and Consultant in the field of

Organisational Learning and Development, HR Strategy and Compliance. She has a qualification in

Advanced Human Resource Management with UNISA and boasts 19 years experience in her field.

Her career started in the mid ninety’s with TGI Fridays as City Trainer and very soon she started

training for the group internationally. She decided to broaden her skill-set and joined the Nando’s

Group as Training Coordinator and was responsible for the largest region in South Africa in this

capacity. In joining Hilton International as Training Manager of the Hilton Hotel Sandton, Charlene

quickly excelled as a leadership and management tutor. She tutored programmes in South Africa and

Europe. She again sought a new challenge and chose to diversify into the financial sector working for

African Bank and later on TransUnion Africa.

Charlene has strong business acumen and is a true business partner. She takes time to understand

your business and is agile in her approach. Her style is pragmatic and she is very good at connecting

with people at various levels in the organisation. Her skills range from expert facilitator and coach, to

instructional designer. Her ability to not only coach effectively but also to provide sound counselling

in the coaching process makes her popular as a business and management coach. Charlene provides

an end-to-end solution from consulting, instructional design to facilitation and coaching.

When asked what her business goals are Charlene responds: “ I endeavour to add value and

contribute to an organisations’ success with the knowledge and skills that I have acquired over the

past 19 years through my academic studies and robust corporate work experience. I am passionate,

energetic and pragmatic in my work ethic. For me it's about making a real difference for the individual

and the organisation.”

Since starting her own consulting firm in 2011 she has worked extensively with the following clients:

• LRMG Performance Agency

• PrimeServ HR Solutions

• Westend SuperSpar

• SPAR South Rand Distribution Centre

• SPAR Lowveld Distribution Centre

• SPAR Stone Acres Corporate Stores Division

• Eaton Electric

• The Christie Group

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Career Summary

Company Posit ion Period

O’Connor

Consult ing

Business Owner 1 December 2010 to present

TransUnion

Group

• Group Learning and Development

Manager

• Learning and Development Manager

• Training Consultant

1 Jan 2010 to 30 Nov 2010

1 Sep 2007 to 31 Dec 2009

1 Dec 2004 to 30 Oct 2007

Hilton Hotel

Group

Training Manager 1 Jun 2002 to 30 Nov 2004

African Bank Regional Training Manager 1 Oct 2001 to 30 Apr 2002

Nando’s Group

Holdings

Regional Training Coordinator 1 Oct 1998 to 30 Sep 2001

TGI Fridays

South Africa

Trainer 1 Nov 1996 to 31 Dec 1997

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Academic Record

Institution Qualif ication Subjects Status

Certificate

Programme in

Advanced Human

Resource

Management

NQF level 7

96 Credits

• Strategic & International

Human Resource

Management

• Organizational Behaviour

& Renewal

• Research Methodology

• Advanced Human

Resource Development

Completed

7 Feb 2011

Certificate

Programme in

Human Resource

Management

NQF level 6

96 Credits

• The Human Resource

Function

• Labour Relations

• Training and

Development

• Human Relations

Completed

8 Feb 2010

Certificate Training

and Development

Assessor Level 1 & 2

NQF level 5

15 credits

• Plan and conduct

assessment of learning

outcomes

• Coach others in job skills

• Support and guide the

learner and agree an

assessment plan

• Assess candidate

performance

Completed

30 Oct 2004

Certificate in Training

and Development

Trainer Advanced

NQF level 5

15 credits

• Deliver group training

• Analyse training needs

and develop training

programmes

Completed

30 Apr 2000

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Corporate achievements

Institution Description Period

LRMG Performance

Agency

Nedbank Group

• Instructional design and development of the first ever

Group Induction Programme for the Nedbank Group,

which was rolled out across Africa.

• Facilitated Induction Workshops across different level

employees.

• Facilitated Train the Trainer workshops for in-house

Nedbank Trainers across Africa.

Telkom

• Instructional design and development of the Sales

Management Programme, which comprised of four

modules.

• Facilitated Train the Trainer session with in-house

Telkom Trainers.

• Led progress meetings with project sponsors.

Kellogg’s South Africa

• Facilitated the first Graduate Development

Programme that comprised of facilitating nine

workshops.

• Coaching for Development Xperience for Kellogg’s

South Africa, which involved coaching and training of

middle managers as coach as well as leading progress

meetings with project sponsors.

• Instructional design and development of the first ever

Mentoring Xperience which aimed at developing

managers as Mentors for Kellogg’s South Africa.

Facilitated Train the Trainer with Organisation

Development Manager.

Sasfin

• Facilitated the Business Xperience Programme for

Sasfin for three years running. This involved the

facilitation of workshops and the coaching of mentees

and mentors to guide them to research and develop

business cases aligned with strategic business

imperatives as well as leading progress meetings with

project sponsors.

• Designed and developed two Modules for the

Jun 2014 to

Jan 2015

Jan to Apr

2015

Jan to Dec

2012 and

2013

Jan to Dec

2012, 2013

and 2015

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LRMG Performance

Agency

Management Development Programme namely:

Emotional Intelligence and Communication.

• Facilitated various workshops including Emotional

Intelligence and Self-management.

Murray & Roberts Cementation

• Facilitated the Arise: Stepping up to Management

Xperience, which involved the facilitation of eight

management workshops and the coaching of new

managers in their role as manager.

• Led progress meetings with project sponsors.

Engen

• Facilitation of the Personal Effectiveness Programme

for employees across different levels of the

Organisation.

MultiChoice

• Facilitated the Catalyst Xperience that involved

launching the programme, coaching the mentees and

mentors to guide them to research and develop

business cases aligned with strategic business

imperatives and leading progress meetings with

project sponsors.

MTN

• Facilitated the Presenting with Impact Workshop for

employees across different levels of the Organisation.

Medscheme

• Facilitated the Module: Difficult Interactions of the

Ignite: Igniting Passion for Leadership Xperience for

supervisors and managers in Medscheme.

• Facilitated Evolve: Passion for People and

Performance: Module 4: Innovation, Creativity and

Diversity for supervisors and Managers in Medscheme.

TRAC

• Facilitated The Grey Matters: Financial Intelligence

Workshop (NQF level 5) for nine learners and provided

a one-day Portfolio of evidence support session.

Jan to Dec

2013 and

2014

Sep 2012

and Aug

2013

Mar to Nov

2012

Feb 2013

Jul 2012

Jul 2013

Feb and Mar

2014

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Eaton South Africa

Inclusion and Diversity

• Appointed Inclusion and Diversity Consultant.

• Designed and developed the Eaton Employment

Equity Workshop Guide.

• Facilitated Employment Equity Committee Workshop

for newly elected committee members and Human

Resources Department.

• Consulted with the Senior Leadership Team and

Managing Director on all matters pertaining to

Employment Equity. This involved the planning, the

implementation and the reporting on Employment

Equity to the Department of Labour.

Graduate Development Programme

• Designed and developed the first Sales and

Engineering Graduate Development Programmes for

Eaton South Africa.

• Facilitated various Graduate Development Workshops

including the Self-development Module, Personal

Effectiveness, Negotiation Skills and Inclusion and

Diversity.

Eaton On-boarding Programme

• Designed and developed a 3-month On-boarding

programme for new employees, which included a

blended learning solution. The solution comprises of a

new employee guide, Eaton eLearning modules, two-

day workshop and learner activities.

Jan 2014 to

present

Jun to Aug

2015

May to Sep

2015

SPAR South Rand

SPAR Lowveld

SPAR Corporate

Stores

Employment Equity

• Designed and developed the SPAR Employment

Equity Workshop Guide.




• Consulted with the Senior Leadership Team and

Managing Director on all matters pertaining to

Employment Equity. This involved the planning, the

implementation and the reporting on Employment

Equity to the Department of Labour.

• Developed, facilitated CBIT Workshops.

Jun 2012 to

present

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The Christie Group

Employment Equity

• Appointed Employment Equity Consultant




• Consulted with the Senior Leadership Team and on all

matters pertaining to Employment Equity. This

involved the planning, the implementation and the

reporting on Employment Equity to the Department of

Labour.

Ski l ls Development Facil itation

• Appointed Skills Development Facilitator for The

Christie Group and SETA liaison.

• Perform all related SDF duties that have culminated in

the approval of the Group’s Mandatory and

Discretionary Grants for 2015.

Aug 2014 to

present

Jan 2015 to

present

Westend SuperSpar

Employment Equity


for newly elected committee members and Store

Managers.

• Consulted with the Store Owner and Managers on all

matters pertaining to Employment Equity. This

involved the planning, the implementation and the

reporting on Employment Equity to the Department of

Labour.


• Appointed Skills Development Facilitator for Westend

and perform all related duties which has culminated in

the approval of the Group’s Mandatory and

Discretionary Grants for 2015.

• W&R SETA liaison.

Jun 2015 to

present

Jun 2015 to

present

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PrimeServ Group

National Treasury

• Facilitated the Powerful Presentation Skills Programme

Department of Rural Development and Land

Affairs

• Facilitated the Successful Leadership Skills Programme

UNISA

• Facilitated the Train the Trainer Skills Programme

Anglo-American

• Facilitated the Report Writing Workshop

Department of Sports, Arts and Recreational

Services

• Facilitated the Interpersonal Communication

Excellence

CCMA

• Facilitated the Facilitate the Learning Skills Programme

Anglo-Gold Ashanti

• Facilitated Skills Development Facilitator Skills

Programme

Department of Human Settlements

• Facilitated the Project Management Skills Programme

ImproChem

• Facilitated the Personal Improvement Programme

comprising of 8 Modules including coaching skills,

negotiation skills, conflict management, emotional

intelligence, communication, project management,

relationship building and report writing.

Public programmes

• Facilitated various public programmes inclusive of the

following: Assessing Outcomes-based Learning, Skills

Development Facilitator, Train the Trainer and

Facilitate the Learning.

Feb 2013

Aug 2011

Aug 2011

Sep 2011

Sep 2011

Oct 2011

Oct 2011

Feb 2012

Jun 2011 to

Dec 2012

Jun 2011 and

Dec 2012

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Fasset SETA

Fasset Skil ls Planning Working Committee

• Completed showcased work on the Organising

Framework for Occupations (OFO). This was used as a

case study during the Nationally held road shows in

2010.

Jan 2008 to

Dec 2010

TransUnion Africa

Organisation Appointed Skil ls Development

Facil itator

• Performed full range of SDF responsibilities and

ensured successful skills development grant rebates of

70% of SDL.

Change Agent Committee

• Change champion for organisation facilitating change

processes in various organisation development

initiatives across all levels in the company.

CBT and E-learning Expert

• Project Managed the implementation, customization

and full TransUnion professional e-learning curriculum;

35% usage increase year on year.

DTI and BBBEE Scorecard

• Responsible for employment equity and skills

development initiatives to improve these 2 pillars of

scorecard reporting by 2.5 points.

Dec 2004 to

Nov 2010

Jan 2008 to

Dec 2009

Dec 2004 to

Nov 2010

Sep 2007 to

Nov 2010

Hilton International


• Performed full range of skills development facilitator

responsibilities and ensured successful skills

development grant rebates of 70% of SDL across

various skills grant structures as Training Manager of

the Hilton Sandton.

Leadership Development

• Tutored and trained identified Leaders and General

Managers for Hilton International in Switzerland,

Germany and South Africa.

ELearning

Successfully implemented the Hilton University eLearning.

Jun 2002 to

Nov 2004

Jun 2002 to

Nov 2004

Jun 2002 to

Nov 2004

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Client feedback The following feedback has been received from clients that Charlene has worked with:

• “I love working with Charlene. She is incredibly knowledgeable and is able to expertly navigate

the overwheliming world of Employment Equity and Skills Development Legislation. She assists

the Christie Group to be compliant in all aspects of this. Awesome business partner to have!” -

Maria Slee (HR Manager - The Christie Group)

• “Charlene has thus far done some brilliant work for us. She has made us look so good as an HR

team with what she has delivered from an Employment Equity consulting, instructional design and

training perspective.” - Portia Thokoane (HR Manager Africa - Eaton)

• “Working with Charlene has been a learning experience for me. She does not only consult but

takes time to understand the business - the business needs to achieve our strategic goals. She

has extensive work experience and this is evident in the quality of work she delivers. Charlene

coaches, advises and guides us to achieve best practice. Her knowledge is vast across many

different fields.” - Precious Maphumulo (Learning Consultant - Eaton)

• “Charlene - our Employment Equity angel” - Alison Zweers (HR Director SPAR South Rand and

Lowveld Distribution Centres)

Learner comment The following feedback has been received from learners have attended workshops that Charlene has

facilitated for LRMG Performance Agency:

Self-Management Workshop - BXP Sasfin

• “I really loved the workshop! Loved the facilitator - great personality.”

• “I really feel that I have learnt a lot in this workshop. I have a lot to think about.”

• “The module was well presented with in depth knowledge on all the topics by the facilitator.”

• “Excellent workshop. Couldn’t ask for a better facilitator. Would recommend the course.”

Presenting with Impact - MTN

• “Fantastic facilitator!”

• “It was excellent. Great tips that can definitely be implemented. Thank you!”

• “It was very well prepared and it added a lot of value to me. Well done!”

• “Made a huge impact. Very powerful facilitator, brilliant course.”

• “Charlene was amazing and our workshop was full of fun and knowledge.”

• “Well prepared course which can be practically implemented in the workplace. Fantastic.”

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Staying in Control - BXP Sasfin

• “I was really challenged today to think about the person I am. I have outwardly changed, but

have not inwardly understood it. Charlene was GREAT!”

• “Very good and informative”

• “Use of relevant visual aids. Explored more practical options that can be applied to our

workplace (brainstorm session)”

• “Well presented and timed. Customised not only for Sasfin but also for the individual. Really

inspiring and I am happy that I attended.”

Arise: Stepping-up to Management - Murray & Roberts Cementation

• “The overall course was a great learning for me. I slowly grew the last 10 months, personally and

professionally, with an enormous amount of introspection while doing assignments and the

structured sessions that I attended. I finally realise that leading people/teams is a balance of

assertiveness, motivation, setting goals and proper honest feedback. Charlene, I would like to

thank you for the enormous impact that you had in my personal growth and evolving as a young

manager and a person.”

• “It was excellent! I would recommend because you can improve your managing skills.”

• “Charlene knows how to engage with the student to resolve their day-to-day difficulties that we

encounter in our diverse working environment. I will recommend this Xperience. Its good to

build your skills not only in a work environment, but also in a public perspective.”

• “Always a great learning experience with Charlene! I would recommend the Xperience to

others.”

• “The facilitator meets my expectations as far as the course perspective is concerned and she

manages to give the correct guidelines which works for me in my working environment.”

• “The workshop was excellent. All the information given by the facilitator was work-based and will

be applied.”

• “The workshop was presented in a professional manner. I have learnt a lot. Thank you Charlene.”

• “Charlene assisted in helping me feel at ease about my feelings of being overwhelmed”

• “The facilitator assisted me with solutions to some of the issues that I am currently experiencing.”

• “Absolutely excellent facilitation and on the job experience. I felt included and engaged by the

facilitator. The facilitator got people to share their experiences.”

Relationship Management - Kellogg’s GDP

• “Charlene is really great at providing relevant and pertinent examples that bring the topics to life

and makes sense of more challenging discussions.”

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Emotional Intell igence - Sasfin

• “This was the most insightful and effective of all the workshops that we have attended to date.

Thank you Charlene!”

• “Charlene has added tremendous value to both my personal and work life. She coached me to

achieve success, and I am eternally grateful.”

• “Charlene’s bubbly personality made the workshop fun and alive. She has excellent facilitating

and presenting skills.

• “Charlene, thank you for being an awesome facilitator with such poise.”

• “This course was excellent and Charlene is excellent.”

• “Facilitator – brilliant and so inspiring”

Contact details Email: [email protected]

Mobile: 0828869678

Postal address: PostNet suite 848, Private Bag X1007, Lyttelton, 0140

Documents

O Connor Consulting Profile