Ob Conflicts Ppt

8/14/2019 Ob Conflicts Ppt

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CONFLICTS


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According to Stephen Robbins- Conflict is a process

in which an effort is purposefully made by one person

or unit to block another that results in frustrating the

attainment of the others goals or the furthering of his

or her interest


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CONFLICT

Clash of interest, values, actions,views or direction

Arises within an individual andalso between two or more people

Once resolved it can provokepositive changes


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CAUSES OF CONFLICT

Changes in work pattern Differences in perceptions Differences in values Availability of options Allocation of limited resources


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Inter-dependence Unequal work-load Biased assessment of

subordinates

Unattainable targets Lack of trust and confidence Threat to status quo


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ELEMENTS OF A CONFLICT

POWER: capacities and meansto get work done

ORGANISATIONAL DEMANDS:peoples expectations

WORTH: persons self-esteem


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STAGES OF CONFLICT

LATENT CONFLICT

PERCEIVED CONFLICT

FELT CONFLICT

MANIFEST CONFLICT

FUNCTIONAL DYFUNCTIONAL

CONFLICT CONFLICT


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TYPES OF CONFLICTS

IN T R A P E R S O N A L C O N F L IC T IN T E R P E R S O N A L C O N F L IC T IN T R A G R O U P C O N F L IC T IN T E R G R O U P C O N F L IC T


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INTRA PERSONAL CONFLICT

FRUSTRATION: It occurs when amotivated drive is blocked before a

person reaches a desired goal. COGNITIVE DISSONANCE: It occurswhen individuals recognise

inconsisties in their own thoughts or

behaviour.


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NEUROTIC TENDENCIES: This isan irrational personality

mechanism that an individual

uses that create inner conflict


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INTER PERSONAL CONFLICT

Inter means between, two ormore individuals. Inter personal

conflict arises mainly becauseof difference in perception,

temperaments, personalities,

values, systems, socio- culturalfactors and role ambiguities.


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INTRA GROUP CONFLICT

It refers to disputes among some orsmall or all of a groups members

which often affect the groupsperformance. Family run business is

prone to this type of conflict. These

conflicts typically become more

intense when an owner- founderapproaches retirement, actually

retires or die.


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INTER GROUP CONFLICT

It is also called Organisationalconflict refers to the conflict

between groups, departmentsor sections in an organisation.

Conflict between groups is

frequent and highly visible.


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NEGATIVE EFFECTS1. Unresolved anger

2. Personality clashes

3. Less self esteem

4. Inefficiency

5. Diversion of energy from work6. Psychological well being

threatened

7. Wastage of resources8. Negative climate

9. Group cohesion disrupted


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Styles of ConflictManagement

1 Contending Actors pursue own outcomes strongly, showlittle concern for other party obtaining theirdesired outcomes

2 Yielding Actors show little interest in whether they attainown outcomes, are quite interested in whetherthe other party attains their outcomes

3 Inaction

Actors show little interest in whether they attainown outcomes, little concern about whether theother party obtains their outcomes


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RESOLUTION OFCONFLICTSCONFLICT RESOLUTION

Avoidance Smoothing Compromising Confronting

Forcing


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RECENT INCIDENT OFCONFLICT IN THE BUSINESSWORLDL.K.CHAUDHURY,CEO, GRAZIANOTRANSMISSIONI


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On September 22 2008 about

200 ex-employees of the Italianauto parts company Graziano

Transmissioni, went berserk,

they barged into the companypremises, and clubbed CEOLalit

KishoreChaudhuryto death.

The incident happened in Noida,a capital suburb, in broad

daylight.
http://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cms


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Graziano fired some of its rampagingworkers the conflict was to employee thefired workers on a new contract which the

company did not wanted too.A dispute overthese terms led to the company requestingthe court to keep the ex-employees awayfrom the company gates. But on 22ndSeptember 2008 the ex-employees entered

the company premises and starteddamaging the companies property whenL.K.Chaudhary came out to talk and takecontrol over the ex-employee but theyinstead of hearing to him started beatinghim and one the employee bludgeoned his

head with a hammer.He died on the spotbut this incident not only shocked theGraziano transmissioni but also thebusiness world.


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This tragic incident could have

been avoided had the

management been a little moreforesighted, police had acted on

time and the sacked workers

been a little more patient. Butnow the lesson has been learnt

at a very high cost.


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THANK

YOU

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Ob Conflicts Ppt