Upload
rajeshshindhe
View
229
Download
0
Embed Size (px)
Citation preview
8/17/2019 Ocb by Rajesh
1/18
1
ORGANIZATIONALORGANIZATIONAL
CITIZENSHIPCITIZENSHIPBEHAVIOURBEHAVIOUR
(OCB)(OCB)
Presented By:Rajesh Shindhe
MBA 1
st
yearPESU, Bangalore.
8/17/2019 Ocb by Rajesh
2/18
Contents
History of OCB
What is OCB? Definition.
Levels of OCB
Independent variables
Conclusion
Video on OCB
2
8/17/2019 Ocb by Rajesh
3/18
History of OCB
Dennis Organ is generally considered the
father of OCB.
Dennis Organ epanded upon !at"#s $%&'()original *or+ on OCB.
Dennis Organ,s $%&--) definition of OCB
has generated a great deal of criticis
3
8/17/2019 Ocb by Rajesh
4/18
What is OCB??
/Organi"ational citi"enship behavior $OCB)0 is
defined1 as behavior that
$a) goes beyond the basic re2uireents of the3ob0
$b) is to a large etent discretionary0 and
$c) is of benefit to the organi"ation4
4
8/17/2019 Ocb by Rajesh
5/18
ORGANIZATIONAL CITIZENSHIPORGANIZATIONAL CITIZENSHIP
BEHAVIOUR (OCB)BEHAVIOUR (OCB) Wor+ behaviour can be seen in ters of in5role and
etra5role behaviour.
Willingness to engage in etra5role behaviour is
indicative of high OCB
OCB is *illingness to go the etra ile
OCB is product of high level of otivation and
coitent5
8/17/2019 Ocb by Rajesh
6/18
$Cont..)
High OCB related to high perforance level and
less need for hierarchical control.
Individuals becoe self driven
6lso reflective of *illingness to be resourceful
beyond iediate role re2uireent.
6
8/17/2019 Ocb by Rajesh
7/18
Organi"ational Citi"enship
Discretionary behavior
7ot part of an eployee#s foral 3ob
re2uireents
8rootes the effective functioning of the
organi"ation
7
8/17/2019 Ocb by Rajesh
8/18
Five Common Types of O!"ni#"$ion"%
Ci$i#ens&ip Be&"vio A%$'ism
Co'$esy
Spo$sm"ns&ip
Consien$io'sness
Civi Vi$'e
8
8/17/2019 Ocb by Rajesh
9/18
A%$'ism 6ltruis is defined as the desire to help or other*ise assist
another individual0 *hile not epecting a re*ard in
copensation for that assistance.
9:; 6 coon eaple *ould be eployee *ho drives his
colleague to *or+ *hen his car has bro+en do*n0 *hile notepecting oney or favors in copensation.
8/17/2019 Ocb by Rajesh
10/18
Co'$esy Courtesy is defined as behavior *hich is polite and
considerate to*ards other people.
In a business contet0 courtesy is usually ehibited through
behaviors such as in2uiring about personal sub3ects that a
co*or+er has previously brought up0 as+ing if a co*or+er ishaving any trouble *ith a certain *or+ related pro3ect0 and
inforing co*or+ers about prior coitents or any other
probles that ight cause the to reduce their *or+load or
be absent fro *or+.
10
8/17/2019 Ocb by Rajesh
11/18
Spo$sm"ns&ip or eaple; Iagine an eployee *ho subits their proposal
to their superior ay be epecting it to be *ell5received
and acceptedit is re3ected0 instead0 and the eployee
displays good sportsanship by not coplaining about the
situation to other co*or+ers or individuals *ho ay report
their behavior to others *or+ing for the business.
11
8/17/2019 Ocb by Rajesh
12/18
Consien$io'sness Conscientiousness is defined as behavior that suggests a
reasonable level of self5control and discipline0 *hich
etends beyond the iniu re2uireents epected in that
situation.
In the contet of a business setting0 conscientiousness isobserved *hen an eployee not only eets their
eployer,s re2uireentssuch as coing into *or+ on tie
and copleting assignents on tiebut eceeds the.
12
8/17/2019 Ocb by Rajesh
13/18
Civi Vi$'e Civic virtue is defined as behavior *hich ehibits ho* *ell a
person represents an organi"ation *ith *hich they are
associated0 and ho* *ell that person supports their
organi"ation outside of an official capacity.
9aple0 ho* *ell soeone represents their business andho* they ay support that business are all eaples of
soeone#s civic virtue.
9aples of civic virtue in a business setting include
spea+ing positively about the business to friends0 faily@
signing up for business events0 such as charity *al+ing
events.13
8/17/2019 Ocb by Rajesh
14/18
14
8/17/2019 Ocb by Rajesh
15/18
9aples of Organi"ational
Citi"enship Helping others on one#s *or+ tea
Volunteering for etra 3ob activities
6voiding unnecessary conflicts
Aa+ing constructive stateents about one#s
*or+ group and the overall organi"ation
15
8/17/2019 Ocb by Rajesh
16/18
Independent variables
Inivi'"% v"i"*%es
6ge0 gender0 personality0 eotion0 values0 attitude0 ability
8erception0 individual decision a+ing0 learning0 and
otivation
Go'p v"i"*%es
7or0 counication0 leadership0 po*er0 politics
O!"ni#"$ion sys$em v"i"*%es
Organi"ational culture0 H practices
16
8/17/2019 Ocb by Rajesh
17/18
Conclusion
Organi"ational iti"enship *ehavior has a criticalrelation *ith organi"ational functioning. But little *or+recovers the internal echanis by *hich
organi"ational citi"enship behavior facilitate
organi"ational perforance and effectiveness.
We propose that organi"ational citi"enship behavior0
especially0 the social participation0 advocacy
participation0 functional participation and focus on
tas+s contribute to internal learning0 eplorative
learning0 eergent learning0 and eploitation learningbet*een individual0 and conse2uently enhance
organi"ational functioning and perforance.
17
8/17/2019 Ocb by Rajesh
18/18
han+ you
18