Gary F. O’Connor3030 Brambling LaneEast Norriton, PA 19403(610) 584-0903 home or (610) 213-8637 cellemail: goconnor7@hotmail.com linkedin profile: www.linkedin.com/in/goconnor7

CAREER OBJECTIVES:Solutions-oriented and multi-disciplined professional seeking challenging role utilizing my unique combination of business, marketing communications, management, customer service and IT technical skills.

SUMMARY:Significant business management and IT experiences in both Microsoft and MAC environments, workstation and server hardware, and software setup and deployment. Enterprise resource planning (ERP) design and integration. Network design, setup, administration and troubleshooting. Extensive technical knowledge coupled with business marketing communication and management skills which include management of various pre-press departments, workflow development, electronic file management/backup, standard operating procedures and invoice management. Proficient communication skills; interfaces effectively with upper management, vendors, staff, peers and users.

ACCOMPLISHMENTS:* Maintained high level of network uptime (99.5% or higher) for various clients and companies.* Recommended appropriate technology upgrades to enhance productivity.* Maximized clients’ and companies’ equipment investments with proper and timely maintenance procedures. Consistent and reliable support provided for 24/7 network, email and e-commerce

operations.* Monitored and fine-tuned servers and workstations for maximum resource availability.* Skilled in Microsoft Office Suite applications (Word, Excel, Power Point, Publisher, and Access) -- Microsoft Office versions 9x/2000/2003/2007/2010* Early adopter in using desktop publishing tools to produce marketing communication materials.* Owned and operated small independent IT consultant business.

TECHNICAL SKILLS:Windows NT/2000/2003/2008 Servers; Microsoft Exchange 2000/2003/2007/2010; Active Directory; MAC OS 9 and OS X servers and workstations setup and administration; Windows 9x/ME/NT/2000/XP/Vista/Windows7/Windows8; Microsoft Office 9x/2000/2003/2007/2010; Symantec Anti-Virus Corporate Edition; EMC/Dantz Retrospect; Symantec/Veritas Backup Exec; Symantec Ghost; DOS and Visual Basic scripting; Cisco Pix 501 firewall and Cisco 1700 router setup and administration, SonicWall firewall setup and administration; VPN setup and administration; VMware; Blade hardware and software, DSL / Broadband / T-1 internet connectivity; Android, MAC IOS and BlackBerry smart phone setup; and various hubs, switches, battery backups, printers, scanners, fax machines, telephone/voicemail systems, and modems. Voice over IP switch management and troubleshooting skills acquired with Comcast position. Significant experience with installation, configuration, and troubleshooting processes for software, hardware, networking, Microsoft Exchange and Windows systems administration.

O’Connor 2

WORK EXPERIENCE:12/14 – present CGI FederalPosition: Systems Administrator

Administer network infrastructure and Department of State applications for the Philadelphia Passport Agency. Currently possess a government secret security clearance.

3/08 – present On-Call Consulting (self employed)Position: IT Consultant

Own and operate independent business assisting small- to medium-size businesses with their computer and networking needs on an on-call/as-needed basis. Maintaining file drives, backup drives and security. Recommending appropriate IT technologies for each client/customer to help manage and expand their business. Recommend, install and support additional server, computers, telephone and network equipment as needed.

9/09 – 9/14 Comcast Business ServicesPosition: Customer and Technical Support Representative

Assisting small- to medium-size Comcast Business Services’ businesses with their cable internet, digital voice, and cable TV technical issues using remote diagnostic tools and dispatching field technicians as needed to resolve issues. Utilized Remedy/TTS ticket system for trouble call tracking.

6/05 – 3/08 Adver-Tech Consulting & ManagementPosition: Senior Account Manager / IT Consultant

Managed the Microsoft and MAC infrastructure for various clients including IT support for Exchange email; ftp; remote access; e-commerce; network security; data backups; computer, printer, fax machine and telephone system administration, maintenance and repairs. Yearly development of IT budgets for all clients were done.

Developed and continually managed computer and network disaster recovery plan. Recommend, install and support additional computer, telephone and network equipment as needed.

Client Overviews:

A local Friends’ School, which involved approximately 7 servers (4 windows-based servers and 3 MAC X-servers), 65 administrative/faculty computers and 225 student MAC laptops. MAC-based email environment using First Class software to manage email. Troubleshooted and resolved both administration’s and student’s computers hardware and software issues (both PC and MAC). Installed and configured iPrism web security hardware to monitor student internet usage and web security.

O’Connor 3

 A direct mail and fulfillment advertising agency which included 4 servers (3 windows-based and 1 MAC X-server, 40 users, a creative/pre-press group that was MAC-based, several e-commerce set-ups and 24/7 support. Microsoft 2003 Exchange was used at this location. An interactive advertising agency which included 4 servers (3 windows-based and 1 linux-based server), 25 users, a creative/pre-press group that was MAC-based, several web-sites developers and various network and websites supported 24/7.  Microsoft 2003 Exchange was used at this location.

1/00 - 04/05 Royer Group, Inc. (in-house printing vendor for Rohm & Haas in Philadelphia)Position: Network Administrator and Electronic Pre-Press Manager

Network administrator for the printing company and working manager of the company’s first electronic pre-press department. Specified and installed hardware, software and network configuration to handle both MAC and PC projects including interfacing with variety of traditional and digital printing equipment. Set up, configuration and administration of a Prism Enterprise printing management system for the company.

6/96 - 1/00 Piccari Press Inc.Positions: Manager of Desktop Services (6/96 to 7/98)Network Systems Administrator (7/98 to 1/00)

Network administrator for the printing company and working manager of the company’s first electronic pre-press department. Scheduled, supervised and trained current staff and explored new equipment and technology advances to further the company’s pre-press department. Early adopter of enterprise level networking to effectively produce digital files output to film and later plate production equipment.

ADDITIONAL WORK EXPERIENCES:For the past nine years, I have also worked part-time as an IT consultant helping several small- to medium-size businesses with their computer and networking needs. Part-time references available upon request.

Previous experiences also included working in various marketing communications roles for both company and technical advertising agencies. Early adopter of using desktop publishing tools to produce marketing communications materials (i.e. newsletters, public relations releases, advertisements, etc.). Marketing communications portfolio available upon request.

EDUCATION:BSBA Degree in Business Marketing/Advertising, Shippensburg University, Shippensburg, PA 17257

Graduated with Cum Laude Honors