OCR Document - Air Indiatenders.airindia.in/uploads/SIN CGO_0_HCD9RSIN2019… · Web viewSr. Asst General Manager (Cargo), Cargo Hqrs. Air India Ltd. New Delhi [email protected]

AIR INDIA LIMITED

Tender for Cargo Handling at Singapore Changi Airport, Singapore.

Tender no. Cargo/9-R/SIN/2019 Dated 10th January, 2019

Dear Handling Agent,

Sub: Cargo Handling and Warehouse Services at Singapore Changi Airport, Singapore

Air India Ltd (AI), solely at its discretion desires to award Contract for providing Cargo Handling and Warehouse services to Air India flights at Singapore Changi Airport, Singapore. Being an authorized Cargo warehouse & handling agent at SIN, you are requested to submit your offer for providing ‘Cargo Handling and Warehouse Services’ to AIR INDIA flights at SIN in the format provided. Offer for Services should be only by Authorized/Licensed Handling Agent approved by the Competent Authority of Singapore Changi Airport, Singapore (SIN).

2. Following Annexure are enclosed with this Tender Document.

Annex-I Air India’s Current Schedule of operations and Approx. Cargo / Mail expected per month at SIN.

Annex-II Resource requirement, Procedures and Services Standards expected

Annex-III Service Level Agreement (SLA)

Annex-IV AI’s Service requirement as per IATA AHM 810 2013 Version 39 Edition

Annex-V Handling Company Profile and Terms of Technical Evaluation -SIN

Annex-VI Commercial Offer.

Annex-VII Check List

3. Your offer should be in "Two Separate Sealed Envelops “as given below:

ENVELOPE – 1: Technical Bid Envelope - Handling Company Profile

(Containing Annex –II, III, IV, V and VII)

Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services at Singapore Changi Airport, Singapore. Handling Company’s response must reply each point mentioned in Annex-V strictly as per format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put in the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof.

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In this response Services intent to be offered & provided, must be specified “No Rates To Be Quoted Or Indicated On Any Of The Documents In This Envelope . ”

ENVELOPE – 2 : Financial Bid Envelope – Commercial Offer – In the Format as per Annex - VI

Please submit your quotation meeting the requirements of Annex II, III & IV (Version 2013 as per AHM810 & 811 of 39th Edition). The commercial offer is to be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para. The bidders should quote based on Cargo Handling from the Handling Agents Warehouse. The bidders must mandatorily fill all the columns of the Commercial Offer.

ENVELOPE -3: (MASTER ENVELOPE)

The two separately sealed envelopes, containing the (1) “Financial Bid” and (2)“Technical Bid” are to be placed in a Master envelope, sealed, super scribed in bold “Bid For Cargo services- Tender No: Cargo/9-R/SIN/2019 dated 10th Jan, 2019, with name and address of the Bidder and then to be sent either by Hand Delivery/ Post/ Courier to reach latest by 1700 hrs (LT) on or before 31st January, 2019 at the address mentioned below:

R. SrinivasanManager- Singapore3, Coleman Street#03-07/08Peninsula Shopping CentreSingapore 179804.

Ph + 65-63257204

Email: [email protected] [email protected] & [email protected]

4. It may please be noted that, both the offers (Technical & Commercial) must be put in separate sealed envelopes and both envelopes must clearly indicate in capital letters the following and submit these envelopes before the due date.

Tender No.

Name and Phone no. of the Handling Company.

Technical Bid or Commercial Bid.

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mailto:[email protected]



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5. Offers received after the due date, time and incomplete response are liable to be rejected. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion, without any intimation. Offers that “indicate / contain any rate(s) in the Technical Bid” or “contain Commercial Offer received in open condition in the Technical Bid Envelope (Envelope – 1)” is/are liable to be completely rejected.

6. The offers received will be opened at Singapore or New Delhi and time & place of bid opening would be communicated to the bidder and in the presence of bidders who are interested to be present. Air India would not make arrangement for stay or transportation for the participant and all arrangement must be made by the bidder at their own cost in case they want to participate in the bid opening. Initially the technical offers (Envelope-1) will be opened. Subsequently the commercial offers (Envelope 2) will be opened, for those bidders who meet Air India requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of Commercial Bids at the contact no. indicated on the top of the envelopes.

8. If you require any clarifications, please contact Air India as per details mentioned below.

R. SrinivasanManager- Singapore3, Coleman Street#03-07/08Peninsula Shopping CentreSingapore 179804.

Ph + 65-63257204

Email: [email protected]

Vinod Kumar,Sr. Asst General Manager (Cargo), Cargo Hqrs.Air India Ltd.New [email protected]

Tel; +91 11 23422130

We shall appreciate if you confirm to above manager your participation in this tender through email.

Thanks and Regards

Sd/-

Abhay PathakExecutive Director(Cargo)

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Air India LimitedNew Delhi

[email protected]+91 11 23422133/134

ANNEX - I

1. Tentative Air India Flight B787-800 Aircraft Schedule

DAYS FLGHT NO STA/STD A/C SECTOR

Daily AI380/381 0700/0820 B787-800 DEL/SIN/DEL

Daily AI382/383 2145/2300 A320 DEL/SIN/DEL

Daily AI342/343 0745/1945 B787-800 BOM/SIN/BOM

Daily AI346/347 1830/0900 (+1) B787-800 MAA/SIN/MAA

1,3,5,7 IX486/485 1955/2110 B737-800 BLR/SIN/BLR

Daily IX688/687 1225/0010 (+1) B737-800 MAA/SIN/MAA

1,3,5,7 IX684/683 0635/1045 (+1) B737-800 IXM/SIN/IXM

2,4,6 IX484/483 1905/2010 B737-800 IXM/SIN/IXM

Daily IX682/681 2310/1325 (+1) B737-800 TRZ/SIN/TRZ

3,5,7 IX686/685 0635/1045 B737-800 CJB/SIN/CJB

Note:

The Schedule provided above is for SIN and it may be clearly noted that Schedule are subject to change & intimation of the same will be provided with reasonable Notice. AI flights operate from Singapore Changi Airport, Singapore

i) Any changes in schedule with reasonable notice will not be a ground for seeking any price escalation by Handling Agent.

ii) A/C configuration: (Subject to change without notice)

2. Aircraft configuration: - subject to change without notice.

Aircraft type ULD Configuration

Pallet Container

B777-200LR 04 16

B777-300ER 06 24Page 4 of 51


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B787-800 04 16

B787-900* 04 22

B747-400 04 20

(*)-Configuration is approximate

Approximate Carriage of Cargo/Mail/Courier/COMAT to be handled per flight (Tons)

Approx Cargo, Mail/ Courier, COMAT Per flight (Wide Body A/C)

Export 10

Import 10Bidder may note that the above carriage is approximate and may change/vary. No

change in terms of agreement terms including the handling & other charges is

acceptable in case the carriage varies from above figures.

Approx Cargo, Mail/ Courier, COMAT Per flight (Narrow Body A/C)

Export 2

Import 2Bidder may note that the above carriage is approximate and may change/vary. No

change in terms of agreement terms including the handling & other charges is

acceptable in case the carriage varies from above figures.

3. Location of services:

Service Provider is to confirm that they have the requisite capabilities to perform Cargo handling in their own Warehouse at Singapore Changi Airport, Singapore.

(i)The Handling Agent should confirm that they meet the requirement in totality as given in Annex IV, the job requirements for Import and Export, Flight handling, Tarmac - Coordinator, Customer Service Unit and COMAT handling. The Handling Agent should respond to points in Annex V i.e. Handling Company Profile in full.

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**********************************

ANNEX – II

RESOURCE REQUIREMENTS AND SERVICE STANDARDS EXPECTED

For handling of cargo at Singapore Changi Airport, Singapore- SIN the following functions would have to be performed by the Handling Agency.

1.1 CARGO HANDLING SERVICES

1.1.1 The Handling Company will provide cargo handling services as specified in Annexure IV in their warehouses and provide necessary manpower, supervision services including dedicated Customer Service Agents. The job description is given in details below at para 1. 3.

1.1.2 The Handling Company shall provide all warehouse equipment for handling the cargo at their cost.

1.1.3 The Handling Company shall provide cool room for storage of perishable shipments.

1.1.4 The Handling Company will provide storage for the ULD's of the Carrier and will submit an inventory report on daily basis to Air India personnel.

1.1.5 The Carriers may display its signage and corporate logo on the Handling Companies facility.

1.1.6 The Handling Company will ensure that all Govt. formalities like Local regulatory authority/ ICAO, CAAC-Civil Aviation Administration of Singapore, IATA, customs, health, safety, labor and other mandatory requirements are complied with.

1.1.7 Dangerous goods will be accepted by Handling Company's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions. The staff from the Handling Company performing these functions should hold valid certificate, periodically updated.

1.1.8 Consumables for ULD build-up of Export Cargo like Skids, Plastic Sheets/Cover, Lashings, Packaging Tape, Beams, and Spreaders etc. will be supplied by the Handling

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Company.

1.1.9 All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or Import are to be escorted from Warehouse to Aircraft by appointed Air India Security Service Provider, treated, and stored in accordance to the instructions of AWB, IATA, Customs and Security Regulations

1.1.10 The Carrier will be credited with charges collect fee of 5%

1.1.11 The Carrier will be credited a fee, levied on issuance of DO (Delivery Order) on Import Cargo before the consignment is delivered.

1.1.12 No extra charges shall be applicable for providing the services at night, on Saturdays, Sundays or legal holidays.

1.1.13 No extra charges shall be applied to the Carrier by the Handling Co., due to the cancellation of the carrier's flight.

1.1.14 The Handling Company will provide X-ray machines/ETD which will be manned by trained and Statutory body certified Security personnel of the Handling Agent for X-ray of all joining/transit cargo and mail, before dispatch for Aircraft Loading.

(a) The Handling Company to arrange “Dual View” supportive X-ray machine with a tunnel size capable of screening cargo with minimum dimensions of 62 inches wide and 66 inches high and prebuilt ULDs. As per BCAS regulations both X-ray and ETD are required for Cargo Screening.

(b) The X-ray machine and ETD must be approved by Local Regulator and BCAS and be manned by certified cargo screeners.

1.1.15 All arrival/departure activities (warehouse functions) inclusive of ULD movements on Air India flights to be completed on Air India’s cargo system, i.e. LMS (Logistics Management System). Air India will provide access to its system.

1.1.16 For cargo destined to points beyond SIN, onward flight/trucking details should be entered in the system.

1.1.17 All arrival/departure activities (warehouse functions) to be completed on AI's cargo system. AI will provide access to its system.

1.1.18 The Handling Agency will provide an office space, at SIN, with all utilities and dedicated customer agent during normal working hours on all working days. The Agents will handle inquiries, answer telexes, e-mails; make arrangements for movement of cargo including special cargo (including trucking) and make bookings. The Customer Agent will function under the direction of carrier’s Manager.

The Job requirements applicable for Export/Import/Flight handling tarmac coordinators/Customer services unit and Comat handling are given in detail below.

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The terminal charges for export, import and transshipment consignments will be determined by market practice and will be charged with AI concurrence.

1.2 SECURITY REQUIREMENT

1.2.1 The following will be the security requirement, which will be provided by the Handling Agent

i) TSA & the Statutory /approved Police agency approved x-ray machines.

ii) Strong rooms for keeping the valuable cargo.

iii) Provision for storing odd size cargo and cargo which requires 24 hours cooling off period.

iv) Premises should be safe guarded by trained personnel and with modern security equipment. The selected cargo handling agency, apart from following Local Security procedures will also have to observe Air India procedures, which will be apprised to them.

v) The Handling Agent will allow Air India Security or its authorized agency to carry out their functions in the Handling Agents warehouse.

vi) The Handling Agent should note that the Air India Security or its authorized agency would escort the cargo while transported to/from warehouse from/to Air India flight.

1.2.2 SPACE FOR COMAT Handling:

Segregated area to be provided, as per requirement, with provision for flexible perimeter, to accommodate occasional over sized items and use of racking system to maximize storage area.

1.3 STANDARD OF SERVICE EXPECTED AND STAFF REQUIREMENTS :

The common job requirements applicable for export/import/flight handling tarmac coordinators/customer services unit and COMAT handling are given in details as below.

1.3.1 Export / Import Handling

The Handling Agent will be required to deploy staff depending on volume of cargo each day of flight operations, for handling of Import / Export cargo besides some dedicated staff as indicated. The reporting pattern of these staff shall be discussed with Air India officials prior to deployment as per flight schedule.

i) Sufficient number of staff / supervisors to be trained to fill in for the leave vacancies to ensure availability as per agreed deputation on all days.

ii) The warehouse staff should be well trained and qualified to operate handling equipment.

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iii) All staff of the Handling Company should have requisite valid license for handling Dangerous Goods and meeting all IATA DGR requirements for handling of Air India export and import cargo.

iv) The Handling Agent will ensure that due care is taken for avoiding damage to the property. The Handling Agent will also comply with all local health and safety regulations and the security parameters as drawn and established by Air India. In addition, the Handling Agency shall also be solely responsible for strictly adhering to the Local Laws and Regulations.

v) Continuity of staff (trained) in carrying out Cargo functions to be maintained.

vi) Storage space for Air India containers.

vii) The Handling agent will prepare reconciliation statements showing cargo received/accepted, amounts collected and amounts outstanding Air Waybill wise and Party wise as required both on a daily and monthly basis for import, export and Charges Collect shipments.

1.3.2 JOB REQUIREMENTS – EXPORT CARGO

i. Receipt of cargo consignments with all relevant documents to be checked by agent receiving / accepting the documents. The handling agent staff shall inspect cargo – condition, count and inspect by ETD / X-ray as required. All shipments must be X-rayed screened, recorded in GHA acceptance list and mentioned in cargo manifest under each AWB number.

ii. Check and weight/volume of all consignments. If cargo is of valuable nature (silver, gold), Duty Manager or Duty Supervisor to be present during weighing. Correction if necessary to be made on the AWB

iii. Reading weight / charges etc., in the presence of the freight delivering agent. In case of any difference necessary amendments in AWB including charges to be carried out.

iv. Documents to be entered in the system for customs purpose and assigned to the relevant flight as per the booking sheet, which will be given to the handling agent by Air India Sales office every day. Complete shipment data capture required (AWB, HAWB, etc.) in Air India LMS System and all documents to be entered into the system for customs purpose and assign to the relevant flight as per the booking sheet, which will be given to the Handling agent.

v. Dangerous goods to be checked and DGR cargo to be kept/secured in the area designated for such cargo. The Handling Company should have a licensed staff to handle dangerous goods – Export / Import in accordance with the applicable IATA DGR and ensure that such a staff is made available for acceptance and handling of Air India cargo containing dangerous goods.

vi. Ensure all security documentation, applicable to for the type of cargo, is in order, and

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if not, the same to be obtained from the exporter / agent by telephone/telefax/email in accordance with the applicable law. Also, to ask for a copy of the Security Regulatory Authority letter as required by local laws is to be obtained.

vii. All customs procedures to be followed & implemented.

viii. All efforts to be made for utmost utilization of the Aircraft space available. This is to be done based on the booking sheets provided to the handler by Air India sales and further through telephone calls and finally completion upon receipt of final LPM.

ix. To produce a Loading Sheet for the warehouse staff for assembly of ULD and loose cargo accordingly.

x. The warehouse staff to act on the loading sheet confirm to the office staff, for preparing the final manifest depicting the ULD No. / loose cargo and the contents.

xi. Detailed Cargo manifest as per the IATA/ICAO format to be prepared for all flights.

xii. Supplementary manifest to be prepared to account for the last-minute changes on the cargo carriage.

xiii. Email messages to be sent within 1 hour of departure of flight to all concerned (local, en-route station and destination station), regarding the joining loads for the flight, with all details of special cargo (PER/AVI/HUM/DG CARGO/VAL/DIP MAILS etc.) and any other required information.

xiv. In case of payload / space restrictions, the cargo load to be adjusted and documents / system to be updated accordingly.

xv. Requisite number of copies of air waybill manifests and tally sheets to be prepared for export cargo to be forwarded onboard the aircraft for distribution at destination, for all concerned.

xvi. AV7 (CN38) postal mail copy to be collected by the handling agent from Postal Authorities and handed over to the warehouse staff. Bags to be checked against mail documents (CN38) and X-rayed and forwarded on the first available flight. Likewise, Post-Office mail delivered landside by Postal Authorities is received by warehouse staff and forwarded on the first available flight.

xvii. Document M1to be raised after mail has been dispatched, copies of which to be forwarded to SIN Accounts for billing, and copy forwarded to Cargo Coordinator / Cargo Mail Section-Mumbai, for record.

xviii. If any dangerous goods are on board, then a NOTOC has to be prepared including copy of shipper’s declaration and copy of relevant blue page from IATA DG Book to be presented to the Captain for his signature and a signed copy also obtained for Load Control Unit and flight records. Damaged ULD loaded on to the Aircraft shall also be included in NOTOC.

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xix. All joining valuable / perishables on board to be advised to security, GH Load control division and cargo coordinator.

xx. UCM, FFM/FWB/FHL (*) and any other special messages to be sent to the transit and destination station. (*) If chargeable, same should be clearly mentioned in the financial bid.

xxi. Interface for all FSU messages to be provided from Handler system to carrier’s system (LMS)

xxii. For cargo which is manifested and offloaded, intimation to be sent to the Station/Airport manager Air India and the destination station.

xxiii. To give joining cargo / mail figures with special mention of special loads to traffic/ Load Control (LCU) staff.

xxiv. To provide backlog figures as and when required. To provide details of Cargo transported from SIN to and vice-versa.

xxv. Export Tracing: - Offloaded cargo, missing cargo - relevant telexes to be sent to the various destinations until the cargo has been traced.

xxvi. Notify to any claims received from agents.

xxvii. Export flight documentation including legible copies of manifest / airway bills are to be submitted to Carrier’s accounting on a daily basis. Cargo Transfer Manifests (Import / Export) records must be maintained and furnished to Carrier’s Accounts. All records necessary for billing to Agents should be maintained and readily accessible with the Handling Agent as and when required.

1.3.3 JOB REQUIREMENTS – IMPORT CARGO

i) Import documents brought from Air India flights, by Ramp Handling Agent & to be segregated into:

a) Imports for SIN

b) Imports for trans-shipment (onward to another carrier).

ii) Documents to be fed into the computer for the necessary customs clearance and ICS/ AMS inputs.

iii) Trans-shipment documents also to be similarly fed into the computer for obtaining the necessary release and prepare transfer manifest for the final destinations.

iv) To book onward cargo with relevant carrier/Truck and obtain confirmation.

iii) Collect Cargo from the Aircraft & transfer it to warehouse.

iv) Arrange for transport of transit cargo to the receiving carrier's warehouse, under cover of the transfer manifest.

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v) To notify consignee or agent for the arrival shipments by means of Cargo Arrival Notice and also contact them via phone or email and record the same.

vi) Warehouse staff to offload the cargo from bulk Lorries and ULD trucks, and then break down and/or empty ULD'S.

vii) Transfer of empty ULDs to/from other airside apron locations outside of the cargo terminal of the Handling agency. Transfer of empty ULDs to Ramp Handler.

viii) One import manifest to be given to cargo warehouse supervisor to check the actual cargo arrival in the warehouse, and pieces to be checked against the manifest.

ix) Interface for all FSU messages to be provided from Handler system to carrier’s system (LMS)

x) On completion of the above, status to be sent- Flight Report / Discrepancy if any & accordingly mail to be sent to origin station/security/carriers Airport Manager. Related entries to be made in the carrier’s System (LMS).

xi) Arrange for collection of DO fees as applicable, prepare & issue Delivery Order to the consignee/agent, and provide a receipt copy of the DO for Carrier’s record. The DO fee collected should be remitted to Air India on daily basis.

xii) Arrange for collection of charges on 'charges collect' consignments as per the airway bills and remit the same to Air India. Cash / cheque collections and accounts on daily basis to be handed over to Air India at respective airport. The collection has to be accommodated in the CC import map with supporting documents and also a message to be sent to the station of origin.

xiii) Release cargo to the consignee or agent upon proper release by customs and other government agencies as required.

xiv) Act in accordance with applicable instructions when consignee refuses acceptance or payment, i.e. send email to the origin station, with follow-up action. IRP to be raised and sent to point of origin with a copy to Station/Airport Manager of the Carrier.

xv) Any shipper built ULD handed over to agent / consignee must be recorded, reflecting the Identification number and Condition of the ULD with ULD numbers and also to ensure that it is returned within 2-3 days in the same condition as and when handed out. In the event of loss or damage, the handling agent must inform Air India, who in turn will take necessary penalty action against the agent/consignee.

xvi) If any cargo is received in damaged condition, detailed damage report to be prepared duly stamped by security and email to be sent to origin and transit stations.

xvii) All import tracing i.e. inbound missing cargo, insufficient addresses, no response from importer etc. to be reported to the origin/transit stations and disposal instructions to be

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sought from the origin/transit station or the Airport Manager of the carrier.

xviii)ULD stock inventory to be carried out Weekly, and SCM telex/email to be sent to the Manager, Cargo Operations and [email protected] at GH Unit Delhi-Air India about the same at following addresses; BOMFVAI/ BOMFDAI/ BOMKFAI/ BOMGYAI/DELKGAI and any other address provided by the carrier; for Air India ULD container float storage to be provided at no additional charge. The container inventory report to be sent to [email protected] also.

xix) To handle / reply to any claims received from agents / shipper / consignee.

xx) If cargo is mishandled/lost/damaged while in custody of the Cargo Handling Agent, the Cargo Handling Agent will be liable for the claim arising due to the same.

xxi) Postal mail to be handed over to Postal Authority with copy of CN38 within 2 hours of arrival of flight. Copy of receipted CN38 (signed and stamped by the Postal Authority) along with M2 form to be forwarded to Cargo Mail Section, Mumbai, for record.

xxii) Mail handling including collection of valuable mail bags (V Bags) from the arrival aircraft to be handed over to Postal Authority and no. of bags & AV7s should be lodged on daily basis. To send report to Mumbai / Delhi Mail section along with the receipted AV7’s from postal authorities.

xxiii) Import Charges Collect shipments will be responsibility of the Handling Agent and guaranteed form of payment such as cash, certified cheque or money order is to be determined by the Handling Agent. It is the responsibility of the Handling Agent for shipments consigned to Banks to obtain the bank release prior to delivery of the shipment.

1.3.4

JOB REQUIREMENT - TRANSFER FUNCTIONS

1. DIP MAIL

Imports

a) Prepare transfer manifest / in-bond labels

b) All docs taken to Customs for approval and brought back to ensure all shipments transferred same day, if possible.

c) All shipments taken physically to respective airlines' warehouse with respective transfer manifest.

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Receive transfer manifest from interline carrier/trucking company – check airway bills and customs approval and other docs.

2. COMAT

Consignments for CAO transfer to foreign airlines - prepare transfer manifest and take each consignment to respective foreign airlines' warehouse for acceptance.

3. CARGO

For Import consignments-book on telephone and respective airlines, execute transfer manifest, and load on truck or physically take to interline carrier.

For Export - receive from trucking company/interline carrier.

1.3.5 JOB REQUIREMENTS/ FLIGHT HANDLING - TARMAC CO-ORDINATORS

1. Check all incoming messages/Emails and distribute as per flight and action accordingly.

2. The flight coordinators to use the handling agency’s airside transportation for attending flights.

3. The flight coordinators on duty will function and report to Air India’s designated Manager / Air India flight coordinator.

4. Check all freight that has been built up for the flights and see if anymore allocation available from load control and then organize with warehouse staff and handling agent to build the extra ULDs (pallets & containers) or Loose Cargo and pass weights to load control. Ensure all pallets and containers space is used to the maximum.

5. To check if all documents/manifests are ready for the flight. If valuable cargo being accepted i.e. Gold, to be weighed in coordinators presence and ensure all documents to be amended.

6. To check dangerous goods notification to captain (NOTAC) is made with all relevant copies attached. Provide well in advance information to Commander for such cargo.

7. To advise Ramp agent / Transport Company the quantum of load to pick up for the flight.

8. To accept Cat A Bag (diplomatic bag) from Indian High Commission and manifest the same with copies for Accounts SIN/ & BOM and copies for flight purser and flight folder.

9. Ensure that all cargo leaves the warehouse in the correct position/ sequence as per the load sheet, for easy loading straight onto the Aircraft.

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10. All joining post office mail documents to be listed on daily basis with forwarding flight details to post office on weekly basis.

11. Attend incoming flight

a) Take over any Cat A Bag from the incoming Cabin Crew.

b) Meet aircraft on arrival, collect Manifest and tally incoming cargo with Manifest and FFM.

i) To check for any valuable incoming cargo.

ii) Load any joining valuable cargo in presence of Air India Security fill in valuable note.

iii) Ensure all valuable container cargo is offloaded.

iv) Incoming valuable cargo to be taken to warehouse and stored in strong room.

v) Valuable mail bags to be personally collected from the aircraft and hand over to post office with receipted/stamped/signed copy of CN38, and copy of same forwarded to Cargo Mail Section, Mumbai / Delhi.

vi) To ensure all pallets/containers/bulk cargo is correctly offloaded and same are transported to the warehouse.

vii) Should ensure all departure and arrival cargo is escorted by security staff from the warehouse to the aircraft and from the aircraft to the warehouse.

c) Ensure Courier mail is offloaded and taken to Courier Facility.

d) For short landed courier mail, appropriate Emails must be sent to all concerned.

12. Attend Departure flight:

i) Hand over Cat A Bag joining / transit to Flight Purser.

ii) Load joining documents & manifest in the designated place inside the aircraft.

iii) NOTAC with Dangerous Goods to be shown to Captain indicating Degree of Danger of Goods and position where same are loaded. Signature of Captain

on NOTAC, once he is satisfied, to be obtained. This signed copy to be handed over to In-flight Supervisor/First Officer, Load Controller and keep a copy

in the flight departure file.

13. Courier accepted has to be X-rayed in coordination with carrier’s Security staff/ representative and each bag has to be tagged. Security letter has to be checked and

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copy of tag attached. Same to be handed over to Air India Security Manager/Designated Security Officer. Bags to be picked up by Ramp agent to be monitored and taken to aircraft and loaded. Weight to be advised to load control. Message/Email to be sent to all concerned after departure.

14. For Transfer mails from India for onward destinations, the Coordinator to go to post office with Ramp agent to ensure all SIN bound mail is delivered and documents stamped by Post Office and all onward destined mail to be taken to various airlines and handed over by the coordinator. After receiving stamped mail docs, M2 form to be prepared listing all mail bags and forwarded to Cargo Mail Section, Mumbai, with copy in the flight folder. The handing over of postal mail to Postal Authority/transfer to airlines for onward destination should be made within two hours of arrival.

15. After flight departure all flight handling reports to be completed. All on-load / offload cargo figures to be passed to AI load control, SIN and to Destination station by Email. All valuable/Cat A Bag / joining mail / AOG / Human Remains messages to be sent. Pallet in/ out inventory to be kept on daily basis and forwarded to ULD Control on fortnightly basis. Daily flight record (Arr/Dep) of all revenues/stores/mail figures to be maintained.

16. Handover on daily basis to AI copies of

i) Import/Export manifest and airway bills

ii) Import/Export cash MAP/ bank deposit slips

17. The coordinator should check the courier tags along with the manifest and collect the AWB copies.

18. Sort and distribute AWB and manifest for AI accounts and Sales.

19. Details of any offloaded cargo to be informed to AI sales/GSA.

20. To monitor the arrival and departure of Trucks at the aircraft.

1.4 JOB REQUIREMENTS - CUSTOMER SERVICES UNIT

Customer Service Unit, to handle all inquiries for export / import, answer Emails, make arrangement for movement of special cargo and make bookings. Pre-alert messages for cargo needing special attention to be sent to concerned people/stations. Maintain records for export shipments including filing of CTM. Sort discrepancies pertaining to export/import consignments. The customer Services Unit will function under the direction of Air India personnel.

1.4.1 Functions to be performed:

i) Post flight computer action on every consignment in LMS - freight delivered.

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ii) Import notification – by telephone / fax & Email / LMS / PSS (ULD arrival message / entry).

iii) Telephone queries for export / import.

iv) Cargo bookings.

v) Tracing – mishandled cargo, short-shipments.

vi) Flight details/arrival details for export/import shipments.

vii) Handle General cargo rates (TACT) inquiries.

viii) Miscellaneous queries – Storage charges, documentation, special handling of cargo etc.

ix) Postal mail statistics – CN38 statement made for every flight for Cargo Mail Section, Air India Mumbai.

x) Auditing of flight – check air waybills for correctness of weight, dimensions, Special handling codes/remarks and other fields.

xi) Maintain daily Cargo uplift statistics.

xii) Issue CCAs.

xiii) Cover for other staff for lunch hour / vacation / leave.

xiv) All correspondence pertaining to customer service.

1.4.2 Dedicated Supervisor’s additional functions:

i) Cargo Claims – export and import.

ii) Special customers/cargo requirements/projects.

iii) Handling of all queries from Indian missions regarding export, import, diplomatic mail etc.

iv) Maintenance of building / equipment including repairs.

v) All correspondence pertaining to customer service.

1.5 JOB REQUIREMENTS - COMAT HANDLING

General COMAT Functions: Handling of all Company material transported by the Carrier. Coordinate with Regional Materials Manager–(R-MMD) office for movement of COMAT/AOG/Critical company consignments. The handling company to provide services for handling of all COMAT transported by the carrier. Coordinate with AI cargo manager for movement of COMAT/AOG/Critical Company consignments. It includes issuing of AWBs, freight handling, coordination and correspondence with AI suppliers, pick up, deliveries, information to AI offices concerned in India, maintaining records, customs clearance for imports consignments when required, the cargo handling agency

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will provide to AI a servicing comparable to servicing provided by cargo agents including data capture of shipments for transfer to LMS (AI system).

COMAT EXPORTS

As regards COMAT, the handling agency is required to carry out exactly the same functions as for any Commercial Export shipment, storage, making of the AWB, labeling of all packages.

COMAT IMPORTS

The prospective tenderers should have necessary storage and customs clearance facilities for imports.

In brief, the COMAT shipment are like any other commercial cargo shipments.

1.5.1 General Functions to be performed:

i) Answer all faxes / Emails giving required / requested information.

ii) Find all designated AOG/critical consignments and assign them to air waybills.

iii) Resolve all discrepancies regarding unpaid invoices i.e. find relevant air waybills.

iv) Fax or mail requests for invoices / correct P.O. numbers or any other discrepancy to MMD and match same when received. Send reminders for same, if not received.

v) Return all consignments to vendor requested by MMD.

vi) Notify parties of COMAT / import P/U’s.

vii)Give local P/U for COMAT / imports.

viii) Maintain trucking receipts, air waybill files etc.

ix) Send freight for repacking.

x) Answer telephone inquiries.

1.5.2. COMAT EXPORTS

As regards COMAT, the handling agency is required to carry out exactly the same functions as for any Commercial Export shipment with the difference that the making of the AWB and the labeling of all packages are done by Air India. For all purposes, it is exactly the same as any commercial shipment. The functions are - acceptance, documentation, computer feeding of data, labeling and handling of AOG including DG COMAT consignments, transferring of inbound COMAT consignments to final destination, maintaining a record of outbound/inbound COMAT. To liaise with RM-MMD for uplift of AOG/DG COMAT consignments.

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Functions to be performed:

i) Freight received from UPS / FEDEX / other carriers.

ii) Load / store freight into bins according to date / section for delivery.

iii) Feed details of each shipment into computer to obtain air waybill.

iv) Label freight (COMAT number / AOG / Must GO, etc.)

v) Air India COMAT airway bills exempt from applicable AWB fee.

vi) Prepare paperwork for export, including AES data entry when required and manifesting in AI-LMS for departure with copies to destinations, MMD and

cargo office.

1.5.3 COMAT IMPORTS

The prospective tenderers to advise if they have the necessary facilities for the customs clearance of imports. In brief, COMAT shipments are like any other commercial cargo shipments except that the documentation and labeling is done by Air India themselves.

Functions to be performed:

i) Prepare requisite customs forms with copies for customs.

ii) When COMAT consignment cleared by customs, match with custom papers

iii) Make labels for each consignment and attach same.

iv) Deliver to UPS / FEDEX / other approved carrier.

v) Prepare paper work for information of MMD.

vi) Answer all Email correspondence requesting for forwarding information from Mumbai / MMD / Engineering/ Air India Engineering Services Ltd.

1.6 General Cargo Handling Specifications

i) Liaise with local authorities.ii) Indicate the Handling Company is acting as handling agent for Air India.iii) Dispatch and receive all messages in connection with the services performed by

the handling company, using Air India originator code, as applicable. Maintain a message file containing all above-mentioned messages pertaining to each flight.

iv) Maintain clean, well-lit facilities for handling of cargo. Protecting cargo from unauthorized access and weather.

v) Take appropriate action to prevent theft of, or damage to, cargo in Warehouse and during transportation including trucking.

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vii) Provide acceptance/certification check for all dangerous goods to be handled per existing procedures and regulations applicable to Air India.

viii) Obtain receipt upon delivery of cargo.ix) Maintain all files (e.g. security, dangerous goods, live animal, human remains,

mail etc.) in accordance with Air India and regulatory requirements.x) Check all documents to ensure shipment may be carried in accordance with Air

India’s and all applicable regulatory requirements.xi) Place cargo under Custom’s control, if required, and clear discrepancies in

accordance with local regulations.xii)Present to Customs, as required, cargo for physical examination.xiii) Take immediate action in accordance with Air India’s and/or local authorities’

instructions in respect of irregularities, damage or mishandling of dangerous goods and special cargo shipments. Set up inspection services as required.

xiv) Report to Air India any irregularities discovered in cargo handling. Examine and resolve air waybill discrepancy reports.

xv) Handle lost, found and damaged cargo matters, as mutually agreed. (Repair or repackage damaged containers/cartons for further carriage.)

xvi) Notify Air India of complaints and claims, giving supporting data.xvii) Resolve customer complaints at first point of contact within established

guidelines.xviii) Non-delivery notices must be completed and mailed for unclaimed shipments.xix) Take action in accordance with applicable instructions when consignee refuses

acceptance or payment.xx) All import short shipments, damages and short landings must be telexed to the

origin and transit stations and a proper short shipment and / or damage report filled out.

xxi) All irregularities must be remarked and updated for quick response.xxii) Balance actual daily collections.xxiii) Deposit collections in Air India account and maintain record.xxiv) Collect all required collections & forward all documentation pertaining to

collection to the Carrier’s Accounts Office.xxv) Handle company mail, as mutually agreed.xxvi) All Stationery such as Customs clearing documents for import and export to be

provided by handling agent as per industry practice. For example, carrier certificates, inbound transfer documents etc.

xxvii) Handling Agent should provide its own internet access and computer to comply with Customs Regulations and submission of export declarations for COMAT.

xxviii) Safe-guarding of Cargo and mail on round-the-clock basis in cargo warehouse and X-ray screening/physical examination/ observing 24 hrs. cooling off period of cargo/mail for export cargo.

xxix) Handling agent shall not take responsibility for export declarations.

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i) Handling company to arrange and ensure that after off-loading from the aircraft the inbound cargo pallet and containers to be taken to warehouse not later than 60 minutes of arrival and the departure cargo should be picked up from the Cargo warehouse and positioned under the aircraft for loading at least 90 minutes before departure. All cargo movement from/to aircraft and ramp must be under security escort and cargo should not be left unattended/ unguarded at any time.

ii) The Handling Agent will ensure that all Government formalities like CASA/ASOB, Customs, Health, Safety, Labor etc. and other mandatory requirements are complied with.

iii) Dangerous Goods will be accepted by Handling Agent's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions. The staff from the Handling Agency performing these functions should hold valid certificate, periodically updated (cooling period to be maintained).

v) The Handling Agent should have well equipped warehouse with truck docking facility for handling of AI cargo and COMAT, in Handling Agent's warehouse which should be inclusive in the quoted price.

vi) The Carrier will retain ‘Charge Collect Fee” if any.

vii) The Handling Agent must be able to provide x-ray machine capable of scanning skids in full. The screening must be performed by trained and certified

personnel at the warehouse facility for x-raying of joining/transit cargo and mail.

viii) For transfer cargo destined onward, flight/trucking details should be entered in the AI system. AI cargo to be secured and truck sealed before dispatch of truck and the seal information to be shared with the inland destination station.

ix) The Handling Agency will provide one dedicated Customer Agent during normal working hours from Monday to Saturday. The Agent will handle inquiries, answer emails, make arrangements for movement of special cargo and make bookings. The Customer Agent will function under the direction of AI personnel.

x) All export cargo, must be screened cargo, in accordance with TSA/BCAS/ Locally applicable regulations, should be followed. Cargo which is not prescreened to be screened at SIN warehouse. Prescreened cargo to be screened as per direction from Carrier’s security from time to

time.

xi) A dedicated supervisory staff from the handling company will coordinate the carrier’s activities.

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xii) For the handling of Dangerous Goods shipments, the Handling Company shall provide special storage areas equipped with firefighting materials and

suitable emergency equipment

xiii) All scales must be calibrated in accordance with local Laws and the records should be made available for inspection on request by carrier.

xiv) The handling company will perform special handling of valuable (VAL) and /or Vulnerable Cargo (VUN). The Handling Company shall provide strong room facility for storage of VAL/VUN consignments.

xv) The handling company should have refrigerated/ cooling units facility for storage of perishables shipments (PER).

xvi) The Restricted Article fee applicable on the revenue cargo will be retained by the Carrier.

xvii) Postal Mail will be offloaded from the aircraft and delivered to the postal authorities and record maintained for the delivery. Dip mail will be collected

from aircraft and transferred to other airlines for re-forwarding to final destinations*******************************************************************.

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ANNEX-III

Service Level AgreementLocation: SIN

Effective Date: 2018

This SLA is made between the representatives of Air India Ltd. (the Carrier) and M/s….. (the Service Provider) at the location - Singapore Changi Airport, Singapore concerning service delivery standards for cargo handling services contracted between the two parties. The service delivery standards outlined below are subject to the Carrier operating on schedule (+/- 45 minutes) and the factors being within the control of the Service Provider. Reasonableness will be applied in the application of the standards.

The Service Level Agreement is to be read in conjunction with the applicable SGHA between the Carrier and the Handling Company.

The Handling Company’s performance will be monitored in accordance with the agreed service standards as established in this document. Regular meetings will be held between the two Parties to secure the level of performance.

In case the ramp handler does not deliver at agreed time, the delay may be used as extra handling time by the Handling Company.

The Service Provider is aware that the delivery of service standards shall not compromise safety procedures.

The service elements outlined below are general and are based on prevailing industry standards. They can be extended/reduced or added to as agreed between the parties considering factors such as facilities available, infrastructure, type of aircraft operated etc. at the respective locations.

TARGET SERVICE LEVELS

1. GENERAL On Time Performance

100%

(No delay acceptable to flight due to Cargo Handling)

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2. CARGO

2.1 Export

Completion of building up ULD's/bulk cargo 100%

with optimum utilization of space thereby maximizing

Load: Target: D - 6 hrs or as per the following acceptance

Final acceptance for build up Instruction 190 mts prior

to STD

Export last acceptance 240 mts prior to STD

FFM or Flight Finalize within 30% flying time

Ensure cargo moves out from warehouse and available 100%

for ramp handling company to transport to the

Aircraft: D – 3 hrs .

DG Export –latest acceptance 360 mts prior to STD

Export docs ready for transport to flight from warehouse

60 mts prior to STD

2.2 ULD

SCM message - weekly 100%

2.3 Safety

PER/DGR/AVI/HUM acceptance strictly as per 100%

IATA regulation and Carrier’s requirement

Non-Compliance of Service Norms

The handling agent will stand committed for providing satisfactory service for cargo handling in terms of the Agreement. Any unsatisfactory service experienced or any service norm that is not complied with will be addressed as follows:

Step 1. Air India will notify handling agent of any service level non-compliance noticed.

Step 2. Handling agent will respond in writing giving their investigation and action taken to prevent recurrence.

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Step 3. In case of repeated non-compliance of Service Norms brought to handling company’s notice, the Executive Head of the handling company will personally look into the matter and take corrective steps within 24 hrs and advice Air India accordingly.

Step 4. If the situation still does not improve and non-compliance of Service Norms continue, the handling company shall be levied with penalty of US $ 500 per default and shall be deducted from the monthly invoice under advice to the Handling Agent.

PERFORMANCE PARAMETERS

It is hereby agreed that the maximum time frame of the activities listed below will be as mentioned against the respective activity, however the Handling Company will make judicious and optimum utilization of build-up stations and strive to improve upon said timings.

EXPORT

IMPORT FLIGHT SEGREGATION;

Up to 10 MT 04 Hours

10 to 20 MT 08 Hours

Above 20 MT 12 Hours

For failure to accomplish the activities within the time limit indicated above, Handling Company would be advised and resolution as mentioned above for service norms would apply.

TRANSHIPMENT CARGO

All Formalities pertaining to transshipment Cargo must be completed within 6 hrs of arrival of flight.

SERVICE STANDARDS AND TRAINING REQUIREMENTS BY THE CARRIER

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ACTIVITY TIME

Building of main deck pallet

01 Hour

Building of lower deck pallet

45 minutes

Building of Container 30 minutes

AIR INDIA LIMITED



This attachment may be substituted by another quality agreement mutually agreed between the parties in line with Carrier’s SLA, if required.

1. GENERAL STANDARDS

1.1. Acceptance

1.1.1.

Standard: Ready for carriage check

Description: Al shipments have to be duly checked according to IATA Ready for carriage

requirements, as defined in CRM/TACT Rules

Target 100% of accepted shipments are correctly checked

Measurement: Local monitoring

1.1.2.

Standard : Weight and Volume checks

Description : For all pieces received from forwarders/shippers at acceptance

Target: 100% of all shipments to be weighed and volume checked.

Measurement Local monitoring.

1.1.3.

Standard : Adaptations of bookings at acceptance

Description : All acceptances to be done as per booking and updated

Measurement Local monitoring

1.1.4.

Standard : Storage

Description : All shipments including specials must be stored under proper and safe

conditions. All VAL shipments must be stored in a secured Vault.

Target:100 % of shipments are permanently under safe & secure storage.


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1.2. LOADING AND DEPARTURE

Note: The airlines will provide the handling company with the Unitization Schedule for

loading and shall endeavor to adhere to the schedule.

1.2.1.

Standard : Loading as per disposition

Description : All shipments must be loaded according disposition and priority list.

Target:100% of shipments to be loaded and according to disposition.

Measurement: Local monitoring

1.2.2

Standard: ULD assignment

Description: The assignment of every shipment must be reported to respective ULDs in which

shipment is loaded.

Target:100% shipments must be assigned before D-6 hrs.

1.2.3.

Standard Documentation

Description: Documentation for export shipments/flights must be as per agreed procedures

with carrier.

Target 100% shipments must be properly documented.


1.3. ARRIVAL

1.3.1.

Standard Storage

Description : All shipments including specials must be stored under proper and safe

conditions. All VAL shipments must be stored in a secured Vault.

Target 100% of shipments are permanently under safe & secure storage.

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Measurement Local monitoring.

1.3.2

Standard: Documentation

Description: Documentation for Import shipments/flights must be as per agreed procedures

with Carrier.

Target 100% shipments must be properly documented.


1.4. ULD HANDLING

1.4.1.

Standard : ULD storage

Description : All Carrier ULDs (including loading material, if provided) are correctly stored,

transported and loaded as per agreed procedures with Carrier. Warehouse check to be

signed and agreed with supervisor on duty.

Target : Max 12 findings per month based on 4 checks per month.


In addition to General Standards as described above following Specific Standards also apply.

2. TRAINING

Minimum training requirements are listed below:

Necessary training No. of minimum staff with equivalent qualification at the station

Basic Cargo All Export Cargo Handling staff

Handling & DGR

Awareness Training

DG CAT 9 All Export Cargo Officers/Executives.

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DG CAT 6 At least one IATA CAT 6 DGR licensed staff must be present at the

acceptance area and also at container/pallet build up when DGR is loaded.

Warehouse training Minimum 4 staff dealing with Carrier’s build up process (5.5.3 + 5.5.4

(Wh/A or equivalent IATA SGHA)

Notwithstanding the foregoing the handling Company is obliged to complete and proof the

required training immediately, when requested by the Carrier.

3. MONITORING / AUDITING

3.1. For monitoring the performance of the services provided by the handling Company,

both parties agree that the Carrier will be entitled to perform the necessary audits on

the handling Company’s premises. The Carrier shall co-ordinate with the Handling

Company the date / time of a planned audit 3 days in advance.

3.2. All audit results and/or all automatically monitored standards shall be submitted to

the Handling Company. The Carrier and the Handling Company shall hold monthly

meetings (the level and content to the locally agreed) to evaluate such results and,

whenever necessary, have the stated deficiencies corrected, improvements

implemented and preventive measures adopted.

4. VALIDITY

This attachment may be updated and assessed any time in written upon mutual

agreement of the parties.

AGREED AND ACCEPTED AGREED AND ACCEPTED

Signed the.............……....……….……....... Signed the……….…….……….….…..............

At Singapore At New Delhi, India

for and on behalf of

M/s

for and on behalf of

Air India Limited

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ANNEX - IV

CARGO HANDLING / WAREHOUSE SERVICES REQUIRED BY AIR INDIA AS PER IATA AHM 810, 2013 VERSION (39th Edition).

Section 1 –Management Functions (related to Cargo Handling Services)

1.1.1, 1.1.2, 1.1.3, 1.1.4

1.2.1, 1.2.2, 1.2.3, 1.2.4,1.2.5 (invoices), 1.2.6 (As per carrier’s instructions)

1.3.1, 1.3.3, 1.3.4, 1.3.6(For Collection of Cargo Documents and verification of ULD/Bulk Load), 1.3.7 (in consultation with carrier’s designated representative), 1.3.8, 1.3.9

1.4.8,

Section 4.2 Communication and Flight Operations(Limited to cargo related documents and communications only)

4.1.1, 4.1.2, 4.2.1, 4.2.2,

Section 5 – Cargo and Mail Warehousing Services

5.1.1(a), 5.1.2 (DO Fee to Carrier), 5.1.3,

5.2.1,

5.3.1, 5.3.2, (*)5.3.3, 5.3.4,Page 30 of 51

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(*)5.4.1, 5.4.2, (*)5.4.3(a)(2)(i)(ii)(iii), 5.4.4 (also check if the cargo is pre-screened), 5.4.5, (*)5.4.6, 5.4.7

5.5.1, 5.5.2, 5.5.3(a)(1), 5.5.4,

5.6.1, 5.6.2, 5.6.3, 5.6.4, (*)5.6.5, 5.6.6

(*)5.7.1, (*)5.7.2, (*)5.7.3, (*)5.7.4(a)(b- in consultation with carrier), (*)5.7.5

Section 6 - Support Services

6.1.1(a)

6.2.1(a)(c)(1)(2), 6.2.2(a-LMS, b)(1)(7)(8)(9)(11-as mutually agreed),

6.3.1, 6.3.2, 6.3.3(weekly report-email at [email protected]), 6.3.4, 6.3.5 – (Handling Company to notify carrier about damage Containers immediately on arrival in 60 minutes)

*6.6.1(a)(3,4,5)(ii)(iii)

Section 7 – Security Services

7.2.1(a) (1,2,3,4,5) ( X-ray screening by certified screener.)

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ANNEX- V

HANDLING COMPANY PROFILE-SIN

Please furnish the following information and other relevant information pertaining to your cargo handling company in general and your facility and capability at Singapore Changi Airport, Singapore (SIN), in particular covering the following aspect:

Please provide specific answers to each of the following points of this annexure.

Response should be sealed and submitted in the envelope marked "Handling Company Profile". Please do not quote price in this envelope.

Sr. no.

Description Comply / Agree

Remarks / Info

1. Name, Address, Contact Telephone number, Fax number, e-mail address etc.

2. Brief resume of Handling Company specifying capabilities for providing various handling services to different aircraft at Singapore Changi Airport, Singapore (SIN). Please confirm that your Handling Company has minimum 03 years of Cargo Handling experience.

3. Please specify the services you are offering from the following in this tender and confirm that you are Authorized/ Licensed Handling Agent at Singapore Changi Airport, Singapore for the services with reference.

i) Cargo Ware House Facilities

ii) X-ray Screening Facilities

iii) ETD Screening

iv) Trucking Services

v) Automatic Storage and retrieval system

4. Please give brief description of resources in terms of manpower and cargo handling equipment and warehouse facility held at Singapore Changi Airport & the date since when providing handling services at Singapore Changi Airport, Singapore (SIN). Please specify that the Manpower held by you are sufficiently trained in cargo handling / warehouse activity and that they hold authorized and valid DGR

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Sr. no.


Remarks / Info

certification.

a) Manpower (on Company’s pay roll)

i) Managerial

ii) Supervisory

iii) No of skilled personnel,

iv) unskilled workmen

b) Assets : Offices, workshop facility etc.

c) Equipment: Number of GS Equipment held in each type Cargo Equipment like Fork Lifts, X-ray Machines, Tugs etc. and confirm that you will be positioning the required equipment in the warehouse for Handling AI cargo.

d) Number of simultaneous wide-bodied flights you can handle at SIN w.r.t Cargo Handling & Cargo Warehouse Facilities.

e) Number of flights that you will be required to handle when AI flights are on ground - Please specify Day-wise position giving flight details.

5. Experience as Cargo Handling Agent in Singapore Changi Airport, Singapore, SIN.

6. Number of airlines handled at present at Singapore Changi Airport, Singapore, SIN.

i) Name of Airlines

ii) Services Provided

iii) Type of Aircraft

iv) Type/ Name of Logistic Management System Handled

7. Please confirm that you will be in a position to handle cargo of AI flights in AI's own computerized LMS.

8. Please provide Handling Company’s approx. financial turnover and tonnage handled annually - by way of providing Cargo handling service at

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Sr. no.


Remarks / Info

Singapore Changi Airport, Singapore, SIN.

9. Contact person for this tender with contact address, telephone No, email etc.

10. Please confirm that you comply with all requirements under IATA/ICAO/FAA/ CAA- Japan/ BAA, EASA, SAFA LOCAL AIRPORT REGULATOR local laws/rules related with safety, Labour, Airports Authority and any other applicable regulations.

11. Please confirm that resources, procedures and service standards as per Annex II will be met and that a Service Level Agreement will be as Annex III shall be entered into.

12. Liability & Indemnity and Standard Termination clause as per article 8 and 11 of IATA SGHA 2013 version must be acceptable to Handling Company. Please confirm.

13. Please confirm that you will be able to commence all services, as indicated in Annexure IV effective (indicate the date ), provided the contract is awarded to you.

14. As an authorized Handling Agent, you are required to submit your offer for the "The Handling comprising of Cargo Handling and Warehouse functioning.

15. Annex II, III, and IV are submitted as part of Technical offer and will be fully compliance with. Please confirm.

16 Please give details of training set-up related to cargo handling activities for your staff. Necessary Carrier’s specific training including Carrier’s DCS/LMS cargo system etc. as decided by Air India will be provided for which no reimbursement will be made to the Handling Agent by the Carrier for deputing their staff to undergo the same. Handling company to arrange for Training facilities to train their personnel; carrier will arrange for the trainer. Handling company to

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Sr. no.


Remarks / Info

extend all cooperation required for setting up/integration of IT systems, training hall, PCs, Projector etc. Please confirm if the same is acceptable to your company.

17 Please confirm that there will be no escalation in the handling charges in case of change in schedule of operations.

18 GHA will be executed in the form of Annex VI of this Tender (simplified version of IATA SGHA, January 2013). The standard of services expected, procedures and staffing enumerated in Annex II and Service Level agreement including the penalty clause as prescribed in Annex III will form part of the GHA. Please confirm that the same is acceptable to you.

19 The Handling Company will be eligible for further Technical Evaluation if it obtains minimum 10 points in the “Requirement Grading in the table at Para 18 below. The commercial offer of only technically suitable parties will be opened.

20. MINIMUM EVALUATION / QUALIFYING CRITERIA

In order to assess the capability of service providers, who show interest in our selection process, the evaluation has been indicated in this process.

A. The Bidder must fulfill the three Mandatory Parameters as given below (Sr. No i, ii & iii)

B. The term “Ground Handling Services” means services meeting all requirement as in Annex IV of this of ‘IATA SGHA (January 2013& AHM 39th edition’.

Sr. no. Parameter

Mandatory parameter (Strike out whichever is not applicable)

i) Should have minimum 1 Year Experience in Cargo Warehousing & Handling service for scheduled commercial flights at SIN-YES/NO

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Sr. no. Parameter

ii) Should be providing Cargo Warehousing & Handling Services to Minimum 3 scheduled client airlines at Singapore Changi Airport, Singapore, SIN -YES/NO

iii) Should have a Minimum Annual Turnover US $ 2.00 Million (or in Equivalent local currency) in Cargo Warehousing &Handling Services Business at Singapore -.YES/NO

The following parameters are for information only

iv) Indicate number of airports in Singapore where you have Ground Handling services set up for Cargo warehouse &handling services

v) Total number of scheduled client airlines to which you are providing Cargo Handling services at Singapore Changi Airport (SIN).

vi) Indicate the numbers of flights handled by Handling company during the year (2018) at Singapore (SIN)

vii) Number of scheduled Cargo flights (Wide Body) handled at the same time (bunching of flights) at Singapore Changi Airport, Singapore, SIN.

viii) Safety Track Record-Nil Ground Incident and nil findings by SAFA or CAA-IL at Singapore Changi Airport, Singapore, SIN.

ix) Number of Accreditations / Certifications/Approvals for Ground Handling services held.

x) No of Star Alliance Airlines handled (Indicate Airlines Names) by Service provider at SIN.

21. The following para to be included in the GHA, which is mandatory

"It is expressly understood and agreed by and between _______________(the Singapore corporation) and Air India Ltd. (the Indian PSU) that Air India Ltd. (the Indian PSU) is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Ltd. (Indian PSU) is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. The (Corporation) expressly agrees, acknowledges and understands that Air India Ltd. (the Indian PSU) is not an agent, representative or delegate of the Government of India. It is further understood and agreed that the

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Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly, (Corporation) hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement”.

22. Air India is committed to fostering the most ethical and corruption free business environment. Air India values its relationships with all Counterparts and deals with them in a fair and transparent manner. Air India is implementing the Integrity Pact Program in cooperation with Central Vigilance Commission (CVC), Govt. of India in respect of all the contracts of the INR equivalent value of INR 100 Million (INR 10 Crores) and above. The vendors would sign the Pact and submit it along with the Financial and Technical bids. The Integrity Pact Program is attached as Annex VII.

Please confirm whether above is acceptable to you and you agree to include in the GHA to be executed. This is our mandatory legal requirement. Therefore, it forms the part of the GHA.

23. Please specify Lead Time for commencement of services if the contract is awarded to you.

24. Please give location and address of your warehouse at SIN airport.

25. PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE

26. PLEASE INITIAL ALL THE PAGES OF YOUR RESPONSE AND TO BE DULY SIGNED BY AUTHORISED SIGNATORY WITH SEAL.

Signed by Authorized Personnel

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ANNEX – VI

COMMERCIAL OFFER

Quotation for providing Cargo Handling services as per service requirements listed in Annex IV for respective services and meeting the resources required / procedures and service standards as in Annexure II for handling of Air India flights (B777-200/300/ B787-800/900/ B747-400/ A319/320/321/ B737 Transit/Turnaround) at (SIN) Singapore Changi Airport, Singapore.

Please note, your quotation must be in the form of Annex B, simplified version of IATA SGHA January 2013, with the rates as in the following format.

PARAGRAPH 1 - HANDLING SERVICES AND CHARGES

1.1 For Freight Terminal and Cargo Warehouse handling of the Carrier’s Cargo, the Handling Company shall provide the following services of Annex-IV at the following rates in SGD.

1.1.1 Services Sections/Terms (Cargo warehouse, ramp and facilities Handling) services required by Air India as per IATA AHM 810, 2013 Version (39th edition).

Section 1 –Management Functions (related to Cargo Handling Services)

1.1.1, 1.1.2, 1.1.3, 1.1.4

1.2.1, 1.2.2, 1.2.3(f)(g)(i), 1.2.4,1.2.5 (invoices), 1.2.6 (As per carrier’s instructions)

1.3.1, 1.3.3, 1.3.4, 1.3.6(For Collection of Cargo Documents and verification of ULD/Bulk Load), 1.3.7 (in consultation with carrier’s designated representative), 1.3.8(cargo only), 1.3.9

1.4.8,

Section 4.2 Communication and Flight Operations

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(Limited to cargo related documents and communications only)

4.1.1, 4.1.2, 4.2.1, 4.2.2,

Section 5 – Cargo and Mail Warehousing Services

5.1.1(a), 5.1.2 (DO Fee to Carrier), 5.1.3,

5.2.1,

5.3.1, 5.3.2,5.3.3, 5.3.4,

5.4.1, 5.4.2,5.4.3(a)(b)(1) (2, prior approved by carrier) (i)(ii)(iii), 5.4.4 (also check if the cargo is pre-screened), 5.4.5, 5.4.6, 5.4.7

5.5.1, 5.5.2, 5.5.3(a)(1), 5.5.4,

5.6.1, 5.6.2, 5.6.3, 5.6.4, 5.6.5, 5.6.6

5.7.1, 5.7.2, 5.7.3, 5.7.4(a)(b- in consultation with carrier), 5.7.5

Section 6 - Support Services

6.1.1(a)

6.2.1(a)(c)(1)(2), 6.2.2(a-LMS, b)(1)(7)(8)(9)(10) (11-as mutually agreed),

6.3.1, 6.3.2, 6.3.3(weekly report-email at [email protected]), 6.3.4, 6.3.5 – (Handling Company to notify carrier about damage Containers immediately on arrival in 60 minutes)

6.6.1(a) (3,4,5) (ii)(iii)

Section 7 – Security Services

7.2.1(a) (1,2,3,4,5) (X-ray screening by certified screener.)

**In case mail is handled by any other exclusive agency, the same need not be considered in the above function. Please indicate the same.

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1.1.2 Charges for handling Air India Cargo- Import and Export, COMAT & Mail, in the format given below. (Cargo/Mail Handling charges)

(i) Handling Charges based on ‘Actual Weight’

Sr. no.

Particulars Type of Cargo Carriage.

Handling Rates / KG in SGD (to be collected from freight forwarder/ consignee)/Airlines

Credit to Carrier / Revenue Sharing

Export Cargo Shipper Airlines

1 Cargo Handling including mail & Courier (including all documentation, processing and Custom clearance)

Cargo (Unitized& Loose)

Courier

Mail

2 Air India COMAT/ GOI Mail – Non-revenue cargo

(including all documentation, processing and Custom clearance)

Nil Nil

3. X-Ray Charges (if any)

Note: Please mention clearly the charges, if any, to be paid by the airlines in Cargo Handling and those to be paid by the shipper directly to the handling company.

4 Any Other Charges to be paid by

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Sr. no.

Particulars Type of Cargo Carriage.

Handling Rates / KG in SGD (to be collected from freight forwarder/ consignee)/Airlines

Credit to Carrier / Revenue Sharing

Airlines. Please describe the services and the charges.

Any other charges to be paid by shipper/consignee/consignor. Please describe the services and charges

IMPORT CARGO Type of Cargo

Shipper Airline

1 Cargo Handling including mail & Courier (including all documentation, processing and Custom clearance)

Cargo (Unitized& Loose)

Courier

Mail

2 Air India COMAT/ GOI Mail – Non-revenue cargo

(including all documentation, processing and Custom clearance)

Nil

3. X-Ray Charges (if any)

Note: Please mention clearly the charges, if any, to be paid by the airlines in Cargo Handling and those to be paid by the shipper directly to the handling company.

4 Any Other Charges to be paid by shipper. Please describe the services and the charges.

Any Other Charges to be paid by Airlines. Please describe the services and the charges

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The Selection of L1 would be based on the bidder offering lowest cost to Air India. / Highest accruals to Air India (Revenue Sharing/Credit)

The above quoted charges in Para 1.1.2(i) are inclusive of:

Cargo Handling charges for Import Cargo, Courier and Mail.

All services of Para 1.1.1 of this Annex-VI

Build-up, breakdown of all ULD (Palletized/containerized) and bulk loaded Cargo, mail and courier.

Cost of plastic sheets (double wrap for rainy days), paper and ULD covers, lashings, packing tape, rings skids/ spreaders and beams. etc. used on export cargo.

Transfer of empty ULDs to/from other airside apron locations outside of the cargo terminal of the Handling agency.

Transfer of empty ULDs to existing Ramp Handler of the carrier.

All taxes, conditions, limitations, restrictions, surcharges, levies, royalties that may be applicable.

All Resource requirement, Procedure, Service levels and Requirements of Annex-II, III and IV.

All Documentation, processing, cargo screening and Customs clearance for Cargo/Mail/COMAT (if any).

Transshipment handling if no work process is involved and transfer period is less than 5 hrs. between ATA and ATD i.e. Transshipments involving Tarmac transfer & documentation only.

All Physical and Document Handling of Export/ Import Cargo & Mail

Mail scanning and Capture of MAWB

Any Security fee applicable to cargo handling.

Data Capture export AWB for CASS, HAWB data Capture.

Import cargo storage for first 72 hrs.

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Selection Criteria

Minimum charges to Airlines/Shipper(L1)

Highest Credit to Carrier. (H1)

AIR INDIA LIMITED



Export cargo storage for 48 hrs.

Staff provided to function under APM/CSM as per resources requirement of Annexure-II.

The list of exclusions, if any, with respect to above quoted charges to be provided

(ii) Rate if any for destroying the consignment which is not cleared either by customs or consignee.

Note:

Handling Cost shall be calculated based on the total cost after taking into account- cargo Handling rates and X-ray Screening charges quoted at para 1.1.2 at volume of Export/import Cargo indicated in Tender document and other credit/discounts/Revenue sharing offered at para 1.1.2 (i) on the tendered volume of operations and adding taxes and other charges if any applicable as indicated para 1.1.2(i)

1.2 The carrier may display its signage and corporate logo on the Handling Company’s facilities. The carrier may provide its own signage if it wishes, signage must meet the specification of Singapore Changi Airport.

1.3 Handling Charges, TSP charge Credit and man-hour rates quoted in Para 1 and para 2 shall remain firm for the contract period.

1.4 All non-revenue COMAT Handling of Air India and Govt. of India mails will be at no additional cost.

1.5 There will be no charge for flight cancellations.1.6 No Escalation in Handling Charges shall apply in case of Change in Schedule of

Operations or the approximate volume of Cargo Handling indicated at page 4 of this tender.

1.7 The Carrier will provide the Handling Company with access to its operating system to perform the services itemized in this agreement.

1.8 The Handling Company will operate the carrier’s L.M.S. system and make daily AWB entries.

1.9 Specify all taxes that may be applicable on the quoted rates in sub-paragraph 1.1.2 of this Annex.

1.10 No additional charge should be levied to AI for handling during nights, holidays, weekends, Bank holidays, off days or for overnight stay.

1.11 Handling company to confirm the takeover of the Handling of Carriers flights with effect from (indicate the date), if the contract is awarded to you.

1.12 In addition to the Article 1.6 of the Main agreement, in the event of an accident or incident involving the carrier’s aircraft which causes the carrier to

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activate its emergency plan, the Handling Company will utilize the emergency plan as agreed between the parties responding to such situation and to assist survivors and families.

1.13 All charges are calculated based on Actual Weight. In case of Cargo shipped on Handling Company Trucking Network (if used with prior approval of the airlines), all charges will be calculated on chargeable weight (in case of Volumetric weight of cargo shipment).

1.14 In case of non-delivery of import cargo, the handling company will inform the carrier and action as per the instructions from the carrier. No charges shall be levied to the Carrier for such instances, unless due to by the Carrier.

1.15 Handling in case of return to ramp, technical handling, partial charge of load or cancellation involving allocation of resources by cargo handling company, charges for actual resource allocation will be payable. Any additional work resulting in additional costs must be pre-approved by the Carrier’s local representative.

1.16 All Cargo Staff on the ramp and Cargo warehouse must be trained with all requisite certificates as required by Local Aviation/ Airport Operator including Safety Management System (SMS). Only authorized ramp staff should deal with Loading/offloading/ transportation of DGR of all Classes in liaising with Cargo Staff.

1.17 Handling Company will extend necessary cooperation during periodic audit by the safety and regulatory agencies.

*********

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PARAGRAPH 2ADDITIONAL SERVICES AND CHARGES

List of Services not included in paragraph 1 above and to be on additional charge

S/no. Manpower/Services/Equipment Unit Rates in (SGD)

1 Customer Agent Per Hour

2 Cargo Supervisor Per Hour

3. Sniffer Dog Per flight

4. Customer Agent / Cargo service agent Per Month

Others if any

2.1 No extra charge will apply for delayed arrival / Departure.

2.2 The rates set out in Paragraph 1 and Paragraph 2 will remain firm and fix for the complete contract tenure. The Handling Company has to absorb any hike on account of Consumer Price Index (CPI) in the country.

PARAGRAPH 3 -DISBURSEMENTS

3.1 Any disbursement made by the Handling Company on behalf of the Carrier will be reimbursed by the carrier at actual cost price.

PARAGRAPH 4 -LIABILITY AND INDEMNITY

4.1 The limit of liability referred to Sub-Article 8.5 of the Main Agreement of SGHA version 2013 shall be as follows:

Aircraft Type Limit (Per Incident) in USD

B777/B747/B787 All series

B737/A321/A320/A319

1,500,000

4.2 Notwithstanding Article 8.1, Handling Company shall be liable for the compensation paid towards mishandling, damage to, delay or loss of cargo or mail due reasons attributable to the Handling company.

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PARAGRAPH 5 - AREA OF RESPONSIBILITY INCLUDING SUPERVISION AND ADMINISTRATION

5.1 The area of responsibility as mentioned in sub-sections 4.3 and 4.6 of Annex-A is: Singapore Changi Airport and co-ordination with other Airport in case of diversion.

5.2 In addition to sub-article 5.1 of the Main Agreement, the Handling Company will maintain an acceptable level of training recognized by IATA in order to meet the requirements and instructions of the carrier when providing services with a safety aspect such as handling and transportation of Cargo including dangerous goods.

5.3 All training cost and expenses of the Handling Company’s personnel pertaining to Carrier’s LMS or system cutover, or such training as may be required in line with Sub –Article 5.8 of Main Agreement will be borne by Handling Company, carrier will bear the cost of its trainer. No cost will be levied to carrier for deputing GHA staff for such Trainings. The Handling Company shall be responsible, at its own cost and expense, for any additional training required due to employee turnover or course failures. However initial training for commencement of Operations will be provided by Carrier.

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the main Agreement, the Handling Company plans to Subcontract following services:

Section Service Company

6.2 The carrier’s prior written permission will be sought by the Handling Company before entering into any subcontracting agreement in a timely manner.

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PARAGRAPH 7 - PAYMENT

7.1 Notwithstanding Sub–Article 7.2 of the main Agreement, payment of account shall be effected locally in local currency (SGD), on monthly basis within 30 days of receipt of invoices by carrier locally.

7.2 Payment shall be issued to the Handling Company by Carrier on the following Account information:

Singapore (SIN)

Name of the Account:

Account Number:

Name of the Bank:

Bank Address:

PARAGRAPH 8 - DURATION, MODIFICATION AND TERMINATION

8.1 This Annex B shall be effective from 2018 and shall continue in force for a period of three years or until terminated by either party giving 60 days’ notice in writing to other party in accordance with Article 11 of the Main Agreement of SGHA 2013 version. The Annex–B can be extended for another two years subject to performance review by Air India six months prior to end of 3 rd and 4th

year of the contract.

8.2 Notwithstanding Sub-article 11.11 of the Main Agreement, the Ground Handling rates as specified in Para 1 & 2 of this Annex B will remain firm for the complete duration of the contract and no escalation for any reason would apply.

8.3 Notwithstanding Sub-article 11.2 of the Main Agreement, any modification with 60 days prior notice shall be in the form of an Annex B including one made in this Annex B and remain valid only if agreed and signed by the Handling Company and the Carrier’s representative.

PARAGRAPH 9- CONFIDENTIALITY, DATA PROTECTION AND GOVERNING LAWS

9.1 The Carrier and the Handling Company agree not to reproduce this Annex or to distribute it to others, in whole or in part, at any time, and permanently to keep confidential all information contained with the Annex and all information made available by the Handling Company and the carrier to each other during its negotiation or in the provision of the services.

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9.2 In the provision of the services under this agreement the handling Company shall use reasonable measures to prevent the unauthorized disclosure, processing, capture, transmission or use of information relating to identified or identifiable individuals (including customers and employee data) which has been collected by or on behalf of the carrier. The Handling Company agrees not to use such information other than for the purposes of performing the services or as instructed by the carrier.

9.3 In accordance Article 9 of the Main Agreement, this Annex shall be governed by and interpreted in accordance with the substantive laws of San Francisco.

PARAGRAPH 10 –NOTIFICATION

10.1 (i) In accordance Sub-article 11.3 of the Main Agreement, any notice or communication hereunder shall be given to the respective parties as follows:

To Carrier: To Handling Company:

Air India Ltd.

Executive Director-Cargo

Room No-307/308,

113, Airlines House,

Gurudwara Rakabganj Road,

New Delhi-INDIA-110001

Telephone: +9111 23422 133/134,

Email :[email protected]

PARAGRAPH 11 – DECLARATION

11.1 "It is expressly understood and agreed by and between ____________Ltd. (Singapore-Firm) and Air India Ltd. (the Indian PSU) that Air India Ltd. is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Ltd. is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. ____________expressly agrees, acknowledges and understands that Air India Ltd. is not an agent, representative or delegate of the

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Government of India. It is further understood and agreed that the Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly, _____________Ltd. hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement.

PARAGRAPH 12 - SERVICE LEVEL AGREEMENT & INTEGRITY PACT

12.1 The executed Service Level Agreement, to be attached to Annex B as Annexure and will form integral part of the SGHA.

12.2 The executed Integrity Pact, to be attached in this Annex B as Annexure.

12.3 The Handling Company agrees to provide the services in accordance with the Services Standards as required by the Carrier.

Handling Company Authorized Seal with signature

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ANNEX-VII

Check List to be submitted along with Technical Bid

Sr. No. Requirements. Check Box

TECHNICAL BID.

1 Handling Company Profile as per Annex V.

2 Relevant documents to establish eligibility (e.g. Authorization from Airport operator, approval of local regulatory bodies including Civil Aviation Authority, Experience and qualification of personnel etc.)

3 Service requirement as per Annex IV.

4 Acceptance of standard termination clause as per IATA SGHA 2013. (Refer Para 8 of Annex VI.)

5 Lead time for commencement of services.

6 Acceptance of Annex II, IV, V, VII and duly signed SLA as in Annex III.

7 No price quote in technical bid.

8 Letter from Company authorizing person to sign all the Offer Documents.

9 Envelope clearly indicating technical offer for Cargo Handling services to Air India Flights at SIN and the name of Handling Company.

COMMERCIAL OFFER

1 Rates in Para 1 of Annex VI quoted are as per the format.

2 Carefully read the note regarding calculation of Lowest offer.

3 Acceptance of all the para and sub-para of Commercial offer.

4 All the papers of tender document and quotation have been signed and stamped by the person authorized by handling Company.

5 Envelope clearly indicating commercial offer for Cargo Handling services to Air India Flights at SIN and the name of Handling Company.

6 Services and format in Commercial bid are same as in Annex-IV of the technical bid and these services are included in the basic

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handling charge.

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