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QUARTERLY NEWSLETTER

OCT - DEC 2016

HIGHLIGHTS

THE NEW HOME OF JIM PATTISON VOLVO OF NORTH VANCOUVER | P.7

‘TIS THE SEASON OF GIVING | P.10

A DAY OF BEAUTY | P.12

2 OCTOBER - DECEMBER 2016 QUARTERLY NEWSLETTER

Employee Highlights

WELCOME TO THE GROUP

Appointment CoordinatorAlyssa Lugano

AUDIEDMONTON NORTH

Service AdvisorRachel Marner

AUDIEDMONTON NORTH

Service AttendantPatrick Udtuhan

AUDIEDMONTON NORTH

Service ConciergePawlos Welde-Gebriel

AUDIEDMONTON NORTH

Delivery SpecialistElma Majstorovic

AUDIEDMONTON NORTH

Service AttendantBenjamin Udtuhan

AUDIEDMONTON NORTH

Detail AttendantRudolf Miller

FRONTIERAUTOBODY

Service TechnicianRaymond Damaso

FRONTIER SUBARUWINNIPEG

Service TechnicianRaymond Siojo


Product AdvisorNader Behzadzadeh

FRONTIER TOYOTAWINNIPEG

Service AdvisorLaura Cullen


ReceptionistBernadette Legault


ReceptionistLinda Brown


Financial Services ManagerDonaldo DiMartino


Lube TechnicianChriztopher Millan


Parts DriverLouis Roy


Sales ManagerMervin Corbin


Detail AttendantLouis Hernandez


PorterDrew Gabel

AUDIEDMONTON NORTH

Service AdvisorAnna Fichtenberg

AUDIEDMONTON NORTH

Service TechnicianJames Green

AUDIEDMONTON NORTH

ReceptionistTyana Sandoval

Detail AttendantJatin Singh

Product AdvisorFortune Ogujiuba



JIM PATTISONCHRYSLER JEEP DODGE


Employee Highlights


Lot AttendantShant Sarkees

Car Wash AttendantGary Moore

ReceptionistRaylynn Kim

ReceptionistNancy-Jo Morrison

Apprentice Technician ReceptionistSung Pak Lynette Yee

JIM PATTISONHYUNDAI SURREY

JIM PATTISONLEXUS VICTORIA

JIM PATTISONSUBARU COQUITLAM


JIM PATTISONLEXUS NORTHSHORE


Lot AttendantAaron Go

Service TechnicianRajinder Kandola

General Sales ManagerChristopher Maliwanag

Parts ManagerMichael Norman

Product Advisor Sales AssistantVu Khac-Anh Pham Glynes Santos

JIM PATTISONSUBARU NORTHSHORE






ReceptionistShannon Barker

Product AdvisorMarvin Benavides

ReceptionistMinoo Goliahmadabadi

Service AttendantDustin Martin

Lot Attendant ReceptionistNicholas Racchi Tamara Owens

JIM PATTISONHYUNDAI NANAIMO

JIM PATTISONHYUNDAI NORTHSHORE


JIM PATTISONHYUNDAI NANAIMO


JIM PATTISONHYUNDAI SURREY

Service Receptionist Product AdvisorShreen Prasad Nathan Schell



Accounting AssistantKatelin Raiche

JIM PATTISONHYUNDAI COQUITLAM

Service AdvisorBrian Wong

Product AdvisorNolan Wong

Detail AttendantNoriel Donesa


JIM PATTISONSUBARU WINNIPEG



Employee Highlights


Car Wash AttendantMohamad Ahmad

JIM PATTISONTOYOTA VICTORIA

ReceptionistAlexis Fox


Lot AttendantBryan Ligmay


Car Wash AttendantJose Magpili


Appointment CoordinatorKeegan Clark


Product AdvisorSeung Ook David Kim


Product AdvisorShannon Kuntz Smallwood

JIM PATTISONTOYOTA DUNCAN

Product AdvisorMehrdaud Mehrtash

JIM PATTISONTOYOTA NORTHSHORE

Lot AttendantRey Villanueva


Product AdvisorMichelle De Groot


Lot AttendantAlex Tolete


Car Wash AttendantRonald Zuzon


Sales AssistantBarry Uranick

JIM PATTISONSUBARU WINNIPEG

Parts DriverKristina Cortel

JIM PATTISONTOYOTA DOWNTOWN

Detail AttendantPetr Hvizdos


Service TechnicianMisao Yamazaki


Product AdvisorNicholas Blackwell


Service AttendantKun Kim


Product AdvisorAxel Clarke


Service AttendantBenjamin Alojado

JIM PATTISONTOYOTA SURREY

Product AdvisorHan Wang


Lot AttendantSayed Rahimi


Parts AdvisorDaniel Mitchell


Product AdvisorPearce Mulholland



Employee Highlights


Parts AdvisorJonathan Wenzel

Customer Experience Centre Agent

Theron Eikre Product AdvisorJohn Burns

Service AttendantJack Chicquen

Service AttendantRoger White

JIM PATTISON VOLVO OF VICTORIA

JIM PATTISON SUBARU VICTORIA


JIM PATTISON AUTO GROUP


Car Wash AttendantHonorato Orilla

Lot AttendantTyler Rickman

Appointment Coordinator Product AdvisorJordan Ruetz Eric Wilkinson





Apprentice TechnicianReuben Galanida

Product AdvisorMuhammad Haseen

Product AdvisorRaymond Ting

Apprentice Technician ReceptionistKelvin Clifton Chelsea Couchman

JIM PATTISONVOLKSWAGEN SURREY


JIM PATTISONVOLVO OF NORTH VANCOUVER



Service AdvisorEugen Gheorghiu

Lot AttendantStefan Lenasi

Parts AdvisorRyan Pillay

Product Advisor ReceptionistYanbo Qiao Melody Findlay



JIM PATTISONVOLVO OF SURREY

JIM PATTISONVOLVO OF VICTORIA


Product AdvisorKyle Hicks

JIM PATTISONVOLVO OF VICTORIA


Employee Highlights

Krysta Johnson JIM PATTISON

TOYOTA DUNCAN

5 Years

Hardip Saggu JIM PATTISON

HYUNDAI SURREY

5 Years

Larry Juhn JIM PATTISON

TOYOTA SURREY

5 Years

Tom Johnston JIM PATTISON

VOLVO OF NORTH VANCOUVER

5 Years

Elaine Forrest JIM PATTISONAUTO GROUP

30 Years

Joe Hofer FRONTIERAUTOBODY

5Years

Terry Giesbrecht FRONTIERAUTOBODY

5 Years

Jaime Whittaker JIM PATTISON

TOYOTA VICTORIA

5 Years

Cassidy Starck JIM PATTISON

LEXUS VICTORIA

3 Years

Serge Surdu JIM PATTISON

TOYOTA VICTORIA

3 Years

Charles Wu JIM PATTISON

TOYOTA NORTHSHORE

10 Years

Debbie Blackburn JIM PATTISON

TOYOTA SURREY

15 Years

Ken Pochinko FRONTIER

SUBARU WINNIPEG

10 Years

Gord Hemrich JIM PATTISON

TOYOTA SURREY

15 Years

Sherlock Javady Kalourazi JIM PATTISON

HYUNDAI NORTHSHORE

3 Years

Terry Ramage JIM PATTISON

TOYOTA SURREY

10 Years

Lee Puno JIM PATTISON

TOYOTA SURREY

5 Years

Jeff Cesari JIM PATTISON

HYUNDAI NANAIMO

15 Years

Ray Martin JIM PATTISON

LEXUS VICTORIA

15 Years

J.R. Orcullo FRONTIER TOYOTA

WINNIPEG

10 Years

Don Espiritu FRONTIER TOYOTA

WINNIPEG

5 Years

Kevin Lam JIM PATTISON

TOYOTA DOWNTOWN

5 Years

Sue Lougheed JIM PATTISON

VOLVO OF SURREY

10 Years

HAPPY ANNIVERSARY


Around the Group

The New Home of Jim Pattison Volvo of North VancouverJim Pattison Volvo of North Vancouver has found their new home last October 2016. The dealership moved to a new location at 1765 Marine Drive, just east of Capilano Road. The change was a result of both The Jim Pattison Auto Group and the Volvo brand’s goal to continually evolve globally and innovate, while maintaining their core values and continually keeping their clients happy with the Customer Experience that they offer.

Meeting the newest Volvo Retail Experience facility guidelines, the new place is more conveniently situated in a central location allowing the dealeship to expand their market and grow with their existing clients’ needs. This new, state-of-the-art facility was “designed around the Volvo customers” so that everyone will receive the same high quality of services that they have come to expect.

Congratulations to Jim Pattison Volvo of North Vancouver as we wish you abundant success and comfort in your new location!

Winter SmileJim Pattison Subaru Coquitlam's Mark Smith definitely knows how to beat the winter with fun. Here he is doing snow removal with a big smile. What a way to warm out everyone's cold day!


Around the Group

Halloween FunKitty cats, super heroes and dinosaurs roamed the premises of Jim Pattison Auto Group dealerships this Halloween. If you did not see your co-worker during the party, they might have been wearing an Invisible Man costume.

Movember ChallengeRaising awareness for men’s health done in style. The gentlemen at Jim Pattison Volkswagen Surrey participated in Movember and grew their mo(ustaches) in support of tackling men’s health. A small gesture can go a long way as the team aims to address some of the biggest health issues faced by men: prostate cancer, testicular cancer, and mental health and suicide prevention.


Around the Group

Christmas Celebrations Around the DealershipsCheck out how Christmas was celebrated around the dealerships! From tree decorations to hearty brunches and ugly sweaters, everybody had plenty of reasons to enjoy this festive holiday season.


Around the Group

‘Tis the Season of GivingChristmas, and the months surrounding it, is a time for giving, and at The Jim Pattison Auto Group, everyone did just that by helping those truly in need during this blessed season. We are truly proud of everyone and their generosity.

HAMPERS FOR SURREY WOMEN’S CENTREJim Pattison Hyundai Surrey joyfully prepared hampers full of essential toiletries for the beautiful women at Surrey Women’s Centre. CHRISTMAS TOY DRIVE AND EVERGREEN PROGRAMJim Pattison Toyota Downtown conducted a Toy Drive in December where 50 new toys were donated to the Fairmont Christmas Wish Breakfast for kids in need. Additionally, in partnership with Toyota Canada, Jim Pattison Toyota Downtown donated 2 cheques to Lord Roberts Elementary School and Southlands Elementary School as part of the Toyota Evergreen Program which was developed in 2000 that aims to assist children in elementary schools by providing outdoor learning opportunities. GIFT OF WARMTHWhat is the best gift you can give someone in this frigid season called Winter? Jim Pattison Toyota Northshore and Jim Pattison Lexus Northshore have the answer: The Gift of Warmth. With the success of their test drive program in December which donated Gift of Warmth packages (warm blanket, warm socks, and hand warmers) for every customer test drive, North Shore Lookout Society received 150 gifts which greatly helped those who are struggling to keep themselves warm this winter.

GIVING BACKJim Pattison Volvo of North Vancouver lends out their hand this season by gathering necessary goods such as clothing and non-perishable food items. They then toured around the Vancouver Downtown area and donated it all to help out our city’s homeless population.


Around the Group

SURREY FOOD BANKJim Pattison Volkswagen Surrey worked with their Facebook followers to help earn money for the Surrey Food Bank. Through their 50/50 Feel Good Giveaway contest, each shared post contributed to a donation to the food bank. Everyone gave their support to help out those in need.

HOLIDAY FOOD DRIVEWith the holiday-giving season in full swing, Frontier Toyota realized how important it is to continue giving back to the community. In December, they proudly accepted donations for Winnipeg Harvest and matched all the donations made to their bins pound for pound.


Around the Group

A Day of BeautyJim Pattison Hyundai Surrey was a proud sponsor of the annual Bra Day event that was held last October at the Surrey Women’s Centre which aimed to show respect and uplift women’s dignity. Women of all sizes and those who cannot afford to buy a bra were helped through this event. Women were welcomed and entertained over tea and snacks. There was a free bra fitting performed by professional bra fitters who made sure the guests will feel more comfortable in the future after knowing their correct sizes. Free bras and goodies were distributed and this was very much appreciated by the guests. This event was certainly a gesture to make the women feel beautiful inside and out.

Happy MilestonesJim Pattison Hyundai Northshore continues to shine bright as they ranked number 1 in the Hyundai Top Lease Performers in the western zone. Congratulations and job well done!

Congratulations to Kevin Jickling of Jim Pattison Subaru Victoria and Gerry Plana of Jim Pattison Subaru Northshore for their respective 3rd place and 4th place finishes in the 19th Subaru Canada Master Technician Competition last October 15, 2016 held at Mississauga, Ontario. They were part of the 12 finalists from across Canada who competed in a total of four challenges, including a written examination, vehicle diagnosis, engine measurements, and electrical circuit design. We are proud of you both!

Michael Yu from Jim Pattison Auto Body and Glass has completed his Apprentice Technician training and is now a certified Body Shop Technician! Wishing you all the best, Michael!

KEVIN JICKLING GERRY PLANA MICHAEL YU


Outstanding Customer Reviews

Best Audi dealership I’ve ever dealt with. Came in for a general service, and was greeted by extremely helpful staff that undertook solving the issues I had immediately. When I went to pay for my bill, the sales rep took everything and called Audi’s Canadian head office to ensure that I was getting as many things covered by them as possible. What started as a $600 service ended up being just under $150. I’ve been to 3 Audi dealerships now (in Ontario and Alberta) and I can say hand on my heart that this is without a doubt the best Audi dealership, and probably the best car dealership in the entire country. I would strongly recommend this dealer to anyone looking for quality customer service. Will definitely be coming back. – Morgan H.I’ve only ever dealt with these guys for parts, but they have been fantastic. Prices are fair, and they have a really good selection in stock. Both Andrew and Ryan have been extremely quick at responding to messages and have gone above and beyond to make sure I’m getting the right parts. Ryan has even offered to drop off a $50 part on the south side of the city for me on own time. That kind of service isn’t something I’ve found anywhere else. Highly recommend these guys.

- BRANDON

I recently purchased a fun Jeep Renegade from Jim Pattison Chrysler Jeep Dodge in the North Surrey Auto Mall and I can’t say enough about the wonderful service and attention my husband and I experienced! Alex our sales representative, along with the rest of the staff, were super friendly, helpful and knowledgeable making my experience buying a brand new car for the first time both enjoyable and stress free. Everything from the moment we walked into the dealership till we drove away made me feel like what I wanted and needed mattered to them. Thank you so much for making my day, and especially thank you for your follow

up service and rescuing me in my time of need! You guys are amazing!

- KATRINA HOLMES

This post is all about Le Vo, the Sales Rep at Guildford location, who helped me out all through the purchase that day and the days later when I had some troubleshooting episodes. I have given him all FIVE ***** He is definitely an asset to the Sales Dept. His sincerity is highly appreciated! Thanks Le, Wishing you a beautiful year ahead!

– KAVYA SINGH

I get my car serviced at JP Hyundai and has always received an excellent service. I highly recommend this dealership. The staff are wonderful.

– CATHERINE SLIKKER

Well I have bought my fair share of cars. And this was hands and feet down the best ever experience I have had. The sales team went above and beyond my expectations over and over again. Even offered and did drive to another town to get the deal finished. What more could you ask for? Well a great salesman who goes by the name Corbin. He was very energized and ready to give us the information we needed. I am also impressed with the professional but super friendly atmosphere and the whole staff combined. Great team!

- AMANDA CARSON

I purchased a used car from Cody a few months back and would like to say he was very helpful. Cody made sure all my questions were answered and that I left knowing all I needed to know about my new to me vehicle. When a small issue came up, I went back and Leslie (Service Manager) went above and beyond to make sure it was taken care off. They totally stood behind the product they sold me.

- PETRA VAN DEVENTER

Customer service, sales, financing department and everything was great. Leased a Veloster with plus an aftermarket polish and detailing, great experience and a fantastic deal. Bryan in finance, Ali in sales and also Melisa and Chris were great, helping through my first experience of getting a car.

- DARYA NASERI

Our experience with Jim Pattison Hyundai Northshore is the best (as always). That is why we go so far out of our way to have our car serviced there. Your front desk service crew is considerate, courteous, and always friendly. The work that is done by the mechanics is thorough, and that reassures us that the car is in safe working condition. Our car is handed over in good running order and very clean, something we very much appreciate. Thank you and keep up the good work. Please convey our thanks also to both of your crews.

- CONSTANTINE AND IRENE MARKANASTASAKIS

My husband and I could not be more pleased with the excellent experience we had buying our first new car here. Andrew Kim is an outstanding salesman who I can honestly say put our needs first. There was truly no pressure felt as we were shown our options as to what would suit our growing family’s needs the most. I would recommend this dealership if you can’t stand pushy salesman and pressure tactics. Happy Tucson Owners!

- NICOLE PAJAK

I would highly recommend this dealership to anyone I know that is looking for a new vehicle. I had an excellent experience here, great customer service! Thanks again for making this such a pleasant experience.

- AMANDA SCHANZ

We bought a 2016 Tucson last month. We thought it will be long process but Hardip



and Sam made it super simple and fast. We were out with car within the next day of our initial visit to the dealer. I highly recommend this dealership and please see Hardip and Sam!!! Thanks again guys.

- MOE AKBAR

I had the wonderful pleasure of meeting a great salesman named James Ritchie. I usually deal with Regency, but as soon as I met James to purchase my wife’s new Lexus, I immediately said that I would be purchasing my new 450h from James as well, as he couldn’t do any more than he did in securing the proper vehicle for me. James has been an absolute delight in every aspect of finding the correct vehicle for me. I would highly recommend that anyone who is looking for a new Lexus to contact James immediately and he will do his best. It was the best decision to choose Jim Pattison Lexus to avoid going over the bridge and encountering construction after construction!

- CRAIG BLACKBURN

My mom bought a used RX350 from JP Lexus Northshore last week. Their sales team are all very strong and well versed in their products and everyone will assist with any of your needs. We were very happy with the salesman we dealt with, Leo Lin. He was very courteous, professional and patient throughout the whole process of finding, test driving, inspecting and finalizing deal. I will not hesitate to refer my friends to Lexus Northshore.

– LIWEN YANG

We brought our 2010 Camaro SS RS in for trade and both David our salesman and Derek in finance, were amazing. They treated us like we were their most important customer. Love the service loved the relaxed atmosphere. I was dreading the process but they had everything ready for us and

had us out of there in no time at all. Highly recommended them. - Frank BurrowsI can’t thank Michael, Quinten and Derek more for helping me getting my beautiful and stunning RC, especially the sales, Michael who helped me a lot on getting approval by phone because I was so busy at that time, in just two days! Highly experienced team and a welcoming vibe, this is the dealership that YOU should be dealing with! Only thing is that one of the key is missing either by accident or whatever reason, and I’m still waiting to be contacted to see what options do I have, other than that this is an efficient yet well done business. I would definitely recommend this dealership for anyone needs a Lexus or any pre-owned vehicles that they have. thumbs up!

– AARON GAO

Laura, the advisor, helped me out to find a convenient time for me to schedule a warranty service for our Subaru Forester. They had a spare car to give me, so I stayed mobile during the day. This is what I like – great after sales service! – Vladimir ShpuntHad a great and hassle-free time dealing with the team at Frontier Subaru. Kyle my product advisor was awesome at helping me find the right car for a good reasonable price. When I did find the car that I wanted it was a quick, easy and enjoyable experience to get everything set up. I’m looking forward to working with these guys in the future, and I would recommend going with Frontier Subaru to anyone looking for a Subaru or just a good AWD car in general.

- COLE DEACON

I have to say my experience at Jim Pattison was nothing short of amazing! The sales staff were friendly, knowledgeable and very welcoming to my wife and I. We explained that we weren’t ready to buy and Jeanne still took the time to go through the vehicles

in amazing details with me and even knew what her competition was offering. At no-time did we feel we were being pushed and her sales manager, Mark even came over to say hi and check on us to make sure we were being looked after and had all the information we needed. His level of professionalism paired with his staff’s product knowledge was a home run in my books! I’ve bought my fair share of cars in the past 3 decades and they have won our business on our next purchase!

- EDWARD WRIGHT

I was recommended through family to go to this dealership first to trade my Ford SUV in. I already knew that I wanted a WRX and Mark the Sales Manager personally helped find the perfect car I was looking for. My intentions were to lower my monthly payments. Mark helped crunch the numbers and found the best options to move forward. He was extremely helpful and he also set me up with winter tires at a discounted price from Tirecraft in my short timeline of 3 days. The Finance Manager, Karen was also very helpful. She treated me like family and went through all my financial options. She showed and explained everything to me leaving out any guesswork. She not only saved me money in interest but also with my ICBC. I would recommend this Subaru dealership to anyone who is looking for a new or used vehicle. I am also VERY happy with my new 2017 WRX!

- ASHTON PONGRATZ

My wife and I were in North Vancouver from Victoria to do some Christmas shopping with our daughter. With a little extra time, we decided to stop by the Pattison Subaru dealership to see the Forester as our 2006 Subaru is due for a change. We had the pleasure of speaking with Geremy and found him to be extremely knowledgeable and honest to deal with. My wife said he was a breath of fresh air compared to the other experiences we’ve had. While



we won’t be buying our next car until the Spring, we will most definitely travel from the island to buy from him.

- TIM & TERRI ELZINGA

Lee & Bill have been my source of OEM parts for many many years now. Parts have always been correct, on time and reasonably priced. When I’ve needed service on my Subaru’s, they’ve been repaired properly, done right the first time and for reasonable rates (as far as dealerships go). Even been chauffeured around a few times! For sales, never bought anything myself there but Geremy’s very knowledgeable and friendly to deal with there. Not the biggest dealer as far as size but I think sometimes that’s good as it keeps quality control closer.

- CL SMOOTH

Subaru owners of Vancouver Island should be excited about Jim Pattison’s purchase of Saunders Subaru! The new sales and service management team is Top Notch. I still see a lot of the same friendly faces but the level of professionalism has clearly been raised. I am a long-time member of the automotive industry and now, thanks to Jim Pattison, visiting Subaru Victoria is a big breath of fresh air! Thank you to the whole staff, old and new. – Robin BondI’m not sure who had more fun, Phil Hines or my parents, when it came to picking out a new car as my Christmas present. Phil went out of his way to find the perfect car to match my lifestyle and our budget. The whole experience, from purchasing to financing and insurance, was relaxed and joyful. I really felt that Phil and his team cared about me. - Angela MenziesWe have 2 well aged Foresters, both serviced in the last week. The staff were friendly and attentive on the phone. Timing was critical and they booked service according to available schedules. They phoned with updates. I recommend getting your Subaru serviced here.

– STORMSURFER

Kevin and Chad are a great set of guys in the service department ask for them and they’ll take great care of you.

- ANDREW JENSEN

Excellent customer experience at Frontier Toyota. Big thank you to Allan and the team at Frontier. Sandy loves her new RAV4 limited

– ANDY ALGUIRE

Great company. Michael is the best. Good honest pricing. Refreshing to deal with them after having been shafted by Birchwood. Keep up the good work.

– PETER LINE

We were in the market for a 2017 RAV4 and were procrastinating on buying one because we dreaded the negotiation process of buying a car, afraid of being taken advantage of. Working with Chris Graham at JP Toyota Downtown was a Godsend. With a minimal amount of fuss, we were presented very competitive pricing (compared to other dealerships) resulting in a surprisingly swift and stress free purchase experience. It’s been a month since we purchased the Rav4 and we are still very glad to have worked with Chris. In the future when our friends/family are in the market for car, we plan to help them out by sending them to Chris.

- DAVID TSE

My boyfriend and I just leased our brand new Tacoma and we are beyond happy with the help from Tyler Green and the rest of the staff at Jim Pattison Toyota. From the first time, we walked into the dealership trying to find out if the Tacoma was the right car for us, Tyler guided us through the whole process and he made us realize that

our idea was very viable and affordable. His follow up was very informative and not pushy at all. We felt very comfortable with him right until the point that we drove the truck out of the lot! On top of everything, Tyler is very personable and seemed genuinely interested in us not only as customers but as people as well. Thanks Tyler!

- THALIA OTAMENDI

They are professional and friendly. Super organized and punctual. I also store my winter tires there. Top service!

- GARRETT YOUNG

In 2008 I leased a Toyota Yaris, in November of 2016 I was contacted by Toyota Canada to see if I was able to come in for some recall work on the Yaris, as I had never had any issues with my little car I had not worried about it, but I decided it was probably time to visit and get the work done as well as a coolant flush, while waiting in the dealer showroom I saw a nice 2016 Toyota Corolla, $1500 off the original price and 0% financing. I was able to get a good trade in for the Yaris and left that day with a new Corolla. I am a fan of the Toyota brand and have always found the service department par excellence!

- JACQUIE AURIAT

I recently dealt with Jennifer Lally and purchased a 2014 Yaris. I’m so glad to get back into a Toyota again. I’ve always liked their products. I especially liked the way Jennifer handled my purchase. She made it easy to find the right car and get the negotiations underway. She, along with the staff, found me the right financing and I was off enjoying the wonderful ride in my new car. It suits my needs exactly. Being a senior on pension, I thought it would not be possible. But it was!

- ARLIE RICHARDS



I recently leased a 2016 Highlander from Simon. I highly recommend dealing with Him. Simon was friendly, knowledgeable and not pushy at all. I was looking for an XLE black on black but they did not have any on site. Within a few days, he was able to find one and bring it in. I was very happy with the service and speed of delivery. I wasn’t waiting all day to pick up my vehicle. I was so happy with Simon that I have referred 3 family members to him, who all agree Simon was great to deal with.

- ROB ATWAL

I got nothing but good things to say about Jimmy Pat North side Toyota. I was greeted warmly by their receptionist staff and my sales advisor Igor Benyuk was both helpful and professional. What really won me over was the sales manager Simon Sidhu. Simon was genuine, attentive and really solidified the deal for me. I ended up leasing a corolla that perfectly suited my needs. These guys are amazing!

- JOE X.

I just leased a 2016 Rav4 SE from Jim Pattison Toyota and the service was excellent. Kevin Leet, in charge of Internet sales, responded to my internet inquiry immediately. He went above and beyond to find me the vehicle I was looking for and kept in constant communication with me throughout the process. Kevin’s excellent customer service and communication skills made this my best car-buying experience to date. I never once felt pressured, and the service I received from both Kevin and Sonny in Finance made the entire process stress-free and enjoyable. I will not hesitate to recommend salesman Kevin Leet to my friends and family. Thank you, Kevin; I love my new Rav4!

- TONI BULLOCK

My family recently purchased a corolla at the dealership, and we asked for a sales

associate who was fluent in Chinese. Harry Wang was patient, accommodating, and very caring. A hassle-free experience.

– REBEKAH LEE

I bought my SUV a 4Runner in late June 2016, it was awesome! My salesman Enky Blaceri was very helpful and gave me an excellent service. When I went back today for my car service, he has helped me again; and went over & above that any salesman has done. Very helpful, & an excellent person to approach. Thanks Toyota Surrey & best of all to Enky for a notable service given to us. I would recommend you over & over to my friends & family & everyone!

- モゾサバタリサ

I’m 64, have shopped for a new vehicle 3 other times in my life and found it stressful each time. There is so much to decide and I don’t want to leave feeling like I haven’t received the best deal possible. Today my wife and I completed the process of buying a vehicle from Jim Pattison’s, Victoria, our first time here. Each step of the way I felt respected, even though I was anxious, and my requests and questions were met with sincere answers. Abdul Villa gave us inside info on a sale, Chris Kennedy moved the transaction to a mutually satisfying conclusion, Murray Donais added value to our purchase. It was three hours from test drive, through negotiation to insurance adjustment and it felt like we were their very first customers. I hope to keep my vehicle for at least a decade and if today was any indication, as we move through each maintenance cycle or potential repair I’m feeling confident that we will continue to be treated as though our purchase mattered to the employees, management and owners of Pattison Toyota.

- ROBERT THOMPSON

I cannot give this place a better review! They were amazing to deal with, gave us the red carpet treatment and really made us feel cared about. They helped us out when we

needed it most and I cannot thank them enough! We love Toyotas, and we will never go to another dealership, with Toyota you truly are family. Shout out to Matt Higgins and Rikk Nieuwenhout.

- H L BLACK

We had a very pleasant experience at the Jim Pattison Toyota Dealership in Victoria. Phil Chen was a thorough, professional and was extremely helpful through the entire car buying process. He opened many pre-owned vehicles on the lot so we could see which one met our needs. Phil Chen assisted us with our budget concerns and guided us while we made our own decision. At no-time did we feel pressured to make a sale. In fact, we chose 2016 Yaris hatchback SE and two weeks later we traded in our older vehicle for a sporty red 2016 Corolla LE for my husband! I felt very comfortable as a customer during a guided tour of the state of the art Jim Pattison Toyota Building. We highly recommend Phil Chen to assist getting you into a comfortable, sporty and reliable Toyota within your budget!

- KIM M.

We love our Volvo and we have had a great experience dealing with Gordon Ray and the team at JP Volvo of North Vancouver. We spent a long-time shopping and specifically looking at the Volvo for 1.5 years. During that time, we didn’t get any pushy follow-ups or added to any email lists from Gordon and he was always happy to help us when we showed up. When we decided on the model and timing, Gordon made himself available and was very interactive to help us get the car we wanted. Our 2.5-year-old loves going to the dealership and going through all of the display cars and the staff genuinely smiled and enjoyed watching him pretend to drive the cars. In fact, we have been happy with the Service Staff (we have only met Ranj so far) and the Parts Staff as well (Mo and team have been helpful) while sorting out our winter wheels and



accessories. We were specifically looking for comfortable seats for my wife’s back, so Gordon let us take the car out on an extra-long test drive so that we could be confident that we were happy with our purchase. We definitely are. My wife gets out of the car more comfortable than when she gets into it regardless of whether she’s driving, in the passenger seat, or in the backseat! I like driving it because it corners great and breaks great too. We look forward to buying our next Volvo with Gordon Ray and the team at JP Volvo North Vancouver.

- GREGG SMILLIE

I just bought a used SUV and I must say I was surprised at the level of service provided. It exceeded my expectations. Highly recommend both Ali, the sales advisor and Ted, a sales manager for providing a hassle-free experience and promptly addressing issues. I will certainly consider purchasing my next vehicle from here again. Keep up the great work!

- EVREN DESOUSA

Randomly popped into the Jim Pattison Volvo of Surrey to ask for help with an issue with the radio of our 1996 Volvo wagon. The fellas in the Parts Department were very kind, knowledgeable and helpful. We’re all fixed with no cost. Much appreciated!

- VIRA LAATS JACKSON

I recently had the pleasure of purchasing a Certified pre-owned vehicle from your dealership and wanted to pass along to you, how pleased I was with the entire process and especially with the dealership personnel who assisted us. Eliah Marthyman, was tremendously helpful and found us the perfect vehicle. His product knowledge was extensive and helped us a great deal in our selection of Volvo after having had many years of experience with another brand.Angela Hawe, too, was extremely helpful

throughout our purchase deliberations and once we made our choice of vehicles, she helped us get everything setup for what I’m certain will be many happy years to come.I would recommend your dealership and these individuals to anyone looking for a new vehicle.Please pass along our thanks to Eliah and Angela.

-DENNIS G MILLER

Hate the car buying experience? Get over to Jim Pattison Volvo Victoria. The entire process was painless but was accompanied with amazing conversation with Angela and fresh cookies! I felt comfortable and at ease and more importantly I felt like I was dealing with honest, genuine and generous people the whole time from the moment I walked in to when I left. This experience has proven that I will only ever go to Jim Pattison - Volvo whenever I am in need of a new vehicle. Thank you so much for making the car buying experience a breeze!

- KEVYN P

Amazing service. Leased a car from them, took it back after my lease was up, and leased another one. Mary who discussed my options was very professional, and took her time to explain what I was getting. The sales manager came out to introduce himself, and was great. Deep who helped me with the lease was AMAZING. highly recommend them. their service department was also great.

- DAMMY OG

Overall, we had a very positive experience while purchasing this vehicle at Jim Pattison, Surrey. From the layout of the facility, the coffee and the hello we received when we first arrived, we were given top notch service. To be honest, the service we got at this store was the best of all the dealerships we visited. As with any vehicle purchase we had to do our homework about the car, but there were some good promotions on at the time that enabled us to get a better

vehicle than we anticipated, at a good price, without any serious haggling. If you want a VW, I recommend you check them out first. For the record, we dealt with Dominic Dinh and Dennis.

- MICHAEL HAYNES

I had been shopping around at other Volkswagen dealerships in the area, but found Jim Pattison’s by far the best. The staff was very professional and worked with me to get the best deal I felt comfortable with. I appreciate the fact that they did not pressure me at any point. My product advisor Manjit Gill was prompt, efficient and knowledgeable- my wife and I felt very comfortable working with him. This is our first car purchase with Jim Pattison, but it certainly won’t be our last!

– BRICE CRAIG

Documents

OCT - DEC 2016 QUARTERLY NEWSLETTERjpag.ca/wp-content/uploads/2017/02/JPAG-Q4-2016-Newsletter.pdf · earn money for the Surrey Food Bank. Through their 50/50 Feel Good Giveaway contest,