OCTOBER 2015 NEWSLETTERjpag.ca/wp-content/uploads/2015/10/201510-JPAG... · 2015-10-20 · Bud Yago JIM PATTISON TOYOTA NORTHSHORE 30 Years. 4 OCTOBER 2015 NEWSLETTER Around the Group

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NEWSLETTEROCTOBER 2015

HIGHLIGHTS

CPR & AED TRAINING FOR ENTIRE JPAG TEAM | PG. 4

JPAG ACQUIRES 3RD SUBARU DEALERSHIP | PG. 7

SAVE THE DATE FOR 2015 AWARDS CELEBRATIONS | PG. 8

2 OCTOBER 2015 NEWSLETTER

Employee Highlights

WELCOME TO THE GROUP

Receptionist

Jessie Zhang

JIM PATTISON VOLVO OF VICTORIA

Product Advisor

Dustin Hofer


Product Advisor

Eliah Marthyman


Parts Advisor

Wayne Hsu

JIM PATTISON LEXUS NORTHSHORE

Product Advisor

Simba Chang

JIM PATTISON VOLVO OF SURREY

Office Assistant

Rosa Filice

JIM PATTISON TOYOTA SURREY

General Manager

Christopher Sage

JIM PATTISON VOLVO OF NORTH VANCOUVER

Product Advisor

Ryan Madronio


Audi Brand Specialist

Farooq Memon

AUDI EDMONTON NORTH

Receptionist

Corinne Nolette

AUDI EDMONTON NORTH

Receptionist

Kate Holt

JIM PATTISON VOLVO OF NORTH VANCOUVER

Appointment Coordinator

Racquel Amado


Receptionist

Patricia Pineda


Product Advisor

Kyle Fedoruk

FRONTIER SUBARU WINNIPEG

Product Advisor

Baldhir Brar

FRONTIER SUBARU WINNIPEG

Product Advisor

Theo Magnus

JIM PATTISON HYUNDAI NANAIMO

Parts Advisor

Mike Lovas

JIM PATTISON HYUNDAI SURREY

Sales Manager

Luke Rooyakkers


Product Advisor

Todd Wakelin


Product Advisor

Michael Therien


Product Advisor

Chad Storozuk

FRONTIER TOYOTAWINNIPEG

Lot Attendant

Jared Ewchuk

FRONTIER TOYOTAWINNIPEG


Employee Highlights

HAPPY ANNIVERSARY

Chris Barnard JIM PATTISON TOYOTA

VICTORIA

3 Years

Ramin Izadi JIM PATTISON TOYOTA

NORTHSHORE

3 Years

Kayla Panting JIM PATTISON LEXUS

VICTORIA

3 Years

Rashid Anklesaria JIM PATTISON TOYOTA

SURREY

5 Years

Marc Desormeaux JIM PATTISON VOLVO OF

VICTORIA

5 Years

Layne Schwandt JIM PATTISON CHRYSLER

JEEP DODGE SURREY

5 Years

Daniel Perez JIM PATTISON VOLVO OF

COQUITLAM

5 Years

Clinton Wiebe FRONTIER SUBARU

WINNIPEG

5 Years

Brenda Boyko JIM PATTISON

AUTO BODY & GLASS

10 Years

Jim Burek FRONTIER TOYOTA

WINNIPEG

10 Years

Rick James JIM PATTISON TOYOTA

DUNCAN

10 Years

Anita Osachuk FRONTIER TOYOTA

WINNIPEG

15 Years

Roger Rapske JIM PATTISON TOYOTA

NORTSHORE

10 Years

Mo Khader JIM PATTISON TOYOTA

SURREY

15 Years

Grant Osachuk FRONTIER TOYOTA

WINNIPEG

30 Years

Bud Yago JIM PATTISON TOYOTA

NORTHSHORE

30 Years


Around the Group

New Management Appointments

CPR & AED Training Sessions

Many of us have been touched by heart disease and stroke, whether directly with a loved one or someone we know. This month, The Jim Pattison Auto Group begins a long-term partnership with Heart & Stroke Foundation in order to support and help save lives in the event of cardiac arrest or heart-related illness.

We will begin a group-wide installation of Automated External Defibrillators (AED) at our dealerships, and provide CPR and AED training for all team members beginning in November. These workshops will be hosted at our dealerships in conjunction with the Heart & Stroke Foundation.

Everyone will receive an invitation for these sessions this month. Please return the sign-up sheet to your Heart & Stroke Champion by October 30th.

Christopher Sage General Manager, Jim Pattison Volvo of North Vancouver

If you see someone suddenly collapse or if they’re unresponsive, you can save their life using your phone, your hands, and your wits.

Don’t hesitate — you can’t hurt, you can only help.

* Hands-only is a servicemark of the American Heart Association, Inc., used under license.

STEP 1:CALL 9-1-1(or your localemergencynumber)

STEP 2:CALL FOR AN AED(if one isavailable)

STEP 3:PUSH HARD AND FAST IN THE CENTRE OF THE CHEST.(start CPR)

Tie-Cutting Tradition Continues

At Jim Pattison Volvo of Victoria, our new Product Advisor Eliah Marthyman made his first sale, and that means a tie-cutting ceremony is in order! This time, we asked the customer to do the honours. Congratulations!

Dealership Heart & Stroke Champion

Audi Edmonton North Sean Hebdon

Frontier Subaru Winnipeg Ashley Morley

Frontier Auto Body Ashley Morley

Frontier Toyota Winnipeg Caroline Roy

Jim Pattison Subaru Winnipeg Caroline Roy

Jim Pattison Chrysler Jeep Dodge Surrey House Dolkhanian

Jim Pattison Hyundai Coquitlam Chris Whitelaw

Jim Pattison Hyundai Nanaimo Hayley Bishop

Jim Pattison Hyundai Northshore David Cline

Jim Pattison Hyundai Surrey Priscilla Smith

Jim Pattison Lexus Northshore Dale Salt

Jim Pattison Lexus Victoria Lori Spence

Jim Pattison Toyota Victoria Lori Spence

Jim Pattison Toyota Downtown Carol Wong

Jim Pattison Toyota Duncan Melissa Windsor

Jim Pattison Toyota Northshore Carolyn Gregory

Jim Pattison Toyota Surrey Felix Ng

Jim Pattison Volkswagen Surrey Ariel Bantog

Jim Pattison Volvo of Coquitlam Dani Jodoin

Jim Pattison Volvo of North Vancouver Nelson Phillips

Jim Pattison Volvo of Surrey Melissa McGuire

Jim Pattison Volvo of Victoria Jenn Slovak

Jim Pattison Subaru Northshore Steve Skinner

Jim Pattison Cars Unlimited Dale Salt

Jim Pattison Auto Group Linda Wigg

We are very excited to welcome back Christopher Sage to the Auto Group in his new role as General Manager of Jim Pattison Volvo of North Vancouver. Christopher recently relocated from Calgary Alberta, and has over 15 years of experience with the Volvo brand.


Around the Group

Cargantuan Sales Event at North Surrey Auto Mall

North Surrey Auto Mall had its biggest sales event ever in September! The event was held September 24th to 27th, and all five dealerships at North Surrey Auto Mall took part in offering special prices on new and used vehicles. The event was themed as “Cargantuan”, and included discounts that promised to beat the most competitive pricing out there. The auto mall was decorated with many yellow balloons, and the Fraser Valley Food Truck Festival was held at the auto mall on the same weekend, bringing 6 food trucks, 4 artisan vendors and even face painting for the kids!

Cavalia’s Odysseo in Winnipeg

The world famous Cavalia brought “Odysseo: The Equestrian Spectacular” to Winnipeg in September, with a Presenting Partnership from The Jim Pattison Group.

Known as the world’s largest touring production, Odysseo is an incredible show featuring equestrian arts, stage arts and high-tech theatrical effects, all combined at a level that is never seen before.

Under the partnership, The Jim Pattison Auto Group and our three Winnipeg dealerships took part in the promotion of Odysseo, with a vehicle display at the show’s grand entrance, promotional ticket giveaways, and exclusive access. The display vehicles included the latest Toyota and Subaru models decaled in artistic horse-inspired designs. Odysseo is touring in Winnipeg until end of October, so make sure you check it out if you’re in town!


Around the Group

Deja’s Baby Lunch Gathering

The lower mainland Office Managers held a lunch gathering in Coquitlam to wish Deja all the best with her new little man as she heads off to maternity leave. Congratulations Deja, good luck and best wishes to you!

Jim Pattison Volvo of Surrey Goes to Drop Zone

In September, Jim Pattison Volvo of Surrey once again took part in sponsoring the Easter Seals Vancouver Drop Zone! The event is incredible, as it takes you over the top and down the side of a 20-storey office building in Downtown Vancouver! Participants must raise a minimum of $1,000 in support of Easter Seals, which supports kids living with disability and helps send these kids to summer camp.


Around the Group

Welcoming Jim Pattison Subaru Northshore

Specialty Subaru in North Vancouver was acquired by the Auto Group on September 1st, 2015 and has been rebranded as Jim Pattison Subaru Northshore. This will be The Jim Pattison Auto Group’s third Subaru dealership, and our first Subaru in British Columbia. We are excited to grow our Subaru presence in the north shore, and we are even more ecstatic to welcome the Jim Pattison Subaru Northshore team to the Auto Group family!

Steve SkinnerGeneral Manager

Jack MocarskiSales Manager

Marek BrolaSales & Lease Consultant

Olivier MartineauService Manager

Barry BurtonService Advisor

Gerry PlanaWorkshop Foreman

Sebastien OuelletteService Technician

Tony CheungService Technician

Al AranetaLube & Oil Man

Lee WilliamsParts Manager

Bill WatsonParts Advisor

Tammy ReimerController

Maria LeungReceptionist

Chris de BeaupreLot Attendant

VJ Delos-ReyesLot Attendant


Around the Group

Save The Date: Annual Awards Celebrations

The Jim Pattison Auto Group’s Annual Awards Celebrations are coming up soon! Not only is it a fun night to relax and have fun with our work family, it is also a chance to recognize and celebrate the hard work and achievements that we have made in the past year. So make sure you save the date! More details to come, stay tuned for details in the next newsletter!

Edmonton Saturday, December 5, 2015 Christmas PartyWinnipeg Saturday, January 9, 2016 Awards CelebrationVancouver Island Saturday, January 16, 2016 Awards CelebrationLower Mainland Saturday, January 30, 2016 Awards Celebration

Volvo Owners Club Gathering at Cates Park

The Volvo Club of British Columbia held their Annual General Meeting on September 26th with a picnic at Cates Park in North Vancouver. The annual event gathers Volvo owners and enthusiasts for a day of celebration, and is a showcase of many current and vintage Volvo models brought together by their owners. Jim Pattison Volvo of North Vancouver was on scene to support the club’s efforts by bringing a 2015 XC60 T5 to display. Christopher Sage, David Bremsak and his 2 daughters, and Ted Bostedt also attended and mingled with many of the club members, many of which are loyal customers to our Jim Pattison Volvo of North Vancouver dealership.


Around the Group

This month, 2 of our dealerships are dedicating their efforts to raising awareness and support for Breast Cancer Awareness Month.

At Jim Pattison Toyota Downtown, staff are wearing Breast Cancer Awareness t-shirts and ribbons every Friday, and the Toyota flags above the dealership exterior have been changed to pink.

At Jim Pattison Volvo of Surrey, donation boxes are set up throughout the dealership, and a barbecue lunch will be held on October 15th to raise funds for the Canadian Breast Cancer Foundation.

A Story from a Fellow Colleague

One of our dear colleagues would like to share her story with breast cancer, and the importance of donating to the Canadian Breast Cancer Foundation.

“I had my last of many surgeries in October 2011. I was 46 when I was diagnosed and was completely shocked. I have

some added things that I found out. BC is THE best place to live in Canada if you have Breast Cancer. They have the best research and development in providing help for cancer patients. I was told by my oncologist that he believed that the stats would be revised soon to 1 in 7 women get breast cancer in their lifetime.

I needed to take a certain drug every three weeks for a year. The cost of this drug (not including the supplies to administer it or the nurses to do so) was in excess of $70,000. At the time, this drug was not covered in Alberta or many of the provinces in Canada. Each time I went to get chemo, I was told that the drugs they were administering were approximately $5,000.00 per treatment. I was treated every three weeks for eight months. Each treatment is made up only after you reach the cancer center because of cost and because they mix it according to your weight. There are many types of Breast Cancer and each treatment is unique and designed only for that specific person. Our BC Medical covers the cost of MRI’s, CAT scans, Bone Scans, Surgeries and

Reconstruction, Full Bloodwork every three weeks, biopsies, “ports” put in and taken out to save your veins while you are on treatment, Oncologist visits, follow up drugs for the 10-20 years that you might need them and genetic testing/counselling to see if you are a genetic carrier of the disease. If you are positive, it also covers genetic testing for immediate family.

I had six surgeries between August 2009 and October 2011. My husband and I did quick math one day and estimated that over $350,000 was spent on me. This does not include the medication for pain or nausea that was also expensive. The BC Cancer Society puts together classes to teach you how to deal with your cancer, how to put on makeup (like eyebrows when you lose them), and different ways to deal with being bald. Breast Cancer is one of the most survivable of women’s cancers partly because of people like you who care.”

- A Jim Pattison Auto Group Colleague

Supporting Breast Cancer Awareness Month


Around the Group

Roger Rapske

“I just want drop a brief note regarding Roger Rapske, Parts Manager. He was the most incredible help when my car would not start, leaving me stuck in Thrifty’s parking lot (3rd & Fell) with frozen food and other things to do. I was upset and frustrated as I had no warning problems up until that point. The receptionist explained that the Service Department was closed, but perhaps if anyone was in the Parts department, they could help. Roger was so helpful and a coming influence, first suggesting how I try unlocking the wheel which I was not able to do. He offered when he was able to drive to the lot to see if he could fix it for me. The problem was the key would not turn the starter and unlock (first time the wheel has ever been locked since buying the car 15 years earlier). He then drove back to Toyota with myself and registration to cut a new key. Hallelujah… It worked… Problem solved… My key was worn out (first time I have heard of that). All I can say, Roger made my day... after a whole weekend of Hydro power outage…then the car. He was my saviour and such a fabulous representative for Toyota customer service!! Kudos to Roger!! My appreciation and gratitude!!” - Joyce Mahy

Mike La Fontaine Doug Ozey

“After banging my head against the wall up the street at the Honda dealership I had been dealing with for 6 years, I walked into Toyota Downtown and was in my new Highlander soon after. Mike was upfront and to the point, and Doug managed to work out the financing. Thanks for making things easy!” - “North Shore Boy”

Reg Bains Dennis Hatta

“I wanted to trade in my Jetta for a new Passat - the guys at JP VW Surrey were amazing... Reg in service helped answer some questions I had - he was very knowledgeable and helpful! Thanks again Reg - see you for my first service! Dennis in sales handled the transaction smoothly and was easy to communicate with. I felt no pressure, they did not pressure me to sign the first day... I took a couple days to make my decision and I am glad I purchased the vehicle from them... The day I went in to sign, they had the Passat pulled into the showroom and it was shiny and new, it looked great and I was super excited to drive away in my new car. Dennis showed me every single feature of the new Passat and even paired our phones for us. I came in from Abbotsford as I have had bad experiences with the local dealer there - but I will definitely recommend and return to Jim Pattison VW Surrey!” - Ranj Takhar

Sean Hebdon JP Angeles

“I live in Calgary and I have been looking for 2 months for a safe, reliable vehicle for my daughter. After dozens of calls and visits to mostly dealers from Strathmore to Wetaskinin I found a rare dealership in Audi Edmonton North. From my initial email contact to the final purchase meeting with JP Angeles, the confidence and integrity that I felt were remarkably beyond of what I experienced with any other dealer. Culturally, automotive sales, especially used cars sales, bear the brunt of longstanding perceptions of aggressive tactics and a complete lack of honesty. I found Audi Edmonton North a model of what a dealership could be if they have the right leadership. Sean and JP unselfishly answered all of my questions and took care of me as if I was buying an Audi R8, not a used Jetta. Their transparency was refreshing and left me with a feeling that I am trustingly daughter’s safety in the right hand. Congratulations for having a dealership that aspires to best the best. For me, they have already achieved this level.” - Jack E. Nickel


Around the Group

Sean Mcleod

“I wanted to formally acknowledge the support and excellent work your Assistant Service Manager, Sean, provided me this week on a brake repair. The repair Sean and his Techs undertook actually originated at Calgary Lexus. A road trip through the Rockies in early August revealed problems with braking on the big downhill roads. At times, it was touch and go on how much pressure I could apply as the rotors were banging away like a drum. Fortunately, we reached Canmore without a serious incident. It was late Friday afternoon. I called Calgary Lexus and they responded in an excellent manner in helping me out given they were booked solid for Tuesday, falling after a long weekend. They took delivery of my car at 7:00am Tuesday and helped me get back and forth from our hotel. The car was ready at noon. They were very professional throughout. Unfortunately, a few days after our return from Calgary the brakes started producing a noise. I called Sean and he said come on in and lets have a look. He and his team discovered the rear rotors needed additional work to make them right. The problem determination and resolution was facilitated by Sean and Igor, the Service Advisor in Calgary, going back and forth, discussing the nature of the problem and the remedy. I knew Sean was stretched – he had other booked vehicle work to maneuver around, but in the end both dealerships worked together to produce a satisfactory and safe outcome, and for that they both need to be recognized. One of the reasons I own a Lexus is it’s a superior vehicle in terms of looks, quality and performance. But in the end a car needs back end professionals who deliver quality work and professional leadership, eagerly displayed by Sean this past week. My sincere thanks to Sean and your Techs at the mall.” - Ken & Helen Kaiser

Isaiah Dunne-Zeitlin

Dan Kogan

“I recently purchased a pre-owned 2007 Lexus 400h SUV from Jim Pattison Lexus Northshore. The vehicle itself seems to be in excellent shape and the sale price was even better. It was the best experience I have had to date dealing with any dealership! The sales person Isaiah Dunne-Zeitlin was extremely friendly, personable and very upfront about the little things most sales people would try to sneak past you. He helped me sort a few things out with the vehicle and genuinely seems to care about the quality of service and creating repeat customers, which I definitely will be from now on! The financial manager Dan Kogan, was also amazing and friendly. He worked some magic and was able to get me a great rate and term on my vehicle. I’m glad I decided to stop in that day to check it out.” - Shannon Baird

Don Belcourt

Perry Karimi

Aly Ladak

Ian Wilson

“Every person I have ever dealt with has been caring and gentle. I have never thought of a complaint over care of me or my car. Three people have gone out of their way to care for me: Don Belcourt, Service Advisor, has over the years, given me extremely good service. He has a way of explaining car care to me so that I understand and feel confident. Even when my 2001 Prius was failing miserably, Don went out of his way several times to keep me going that last week when I really needed the car, until he needed to give me the bad news that my 15 year old Hybrid battery was finished. He was so kind about the old car and then in his pleasure that I was able to have a new car. Just knowing he is there for support and advice in going forward does help me. I know if I have any concerns, he will do his best to be helpful. I am grateful for Perry Karimi, Lease Portfolio Manager and Aly Ladak, Financial Services Manager. Perry and Aly, together managed to get me financing and into the new Prius C. They had not much to work with. I had no credit report available to them because for ten years I have paid cash for absolutely everything other than the Prius 2001 that I leased and bought, a last payment being made in February of 2008. They pursued and based on that excellent record with Toyota in the East and my service record in North Van, I got financing. They did this with extremely good treatment of me and it was done in one day, just because they believed in me. I won’t let them down. Lastly, I want to say that the service department, managed by Ian Wilson, is a best place in my view to get car service. Each client is given the time needed, never rushed. It is always, in my experience, a place of friendly expertise that one can count on. Also, I appreciate the appointment times to suit a person’s personal schedule, rather than everyone dropping their cars off in the morning and hoping for the best as happened in places I formerly went to for service. - Daisy Heisler


Around the Group

Dominic Dinh

“I went in looking to trade my 2010 Roush Mustang for a more economical vehicle. I was very interested in the Jetta. I went to many dealerships all throughout the lower mainland and found the best service by Dominic at Jim Pattison Volkswagen. They had the price listed at MSRP!!! Every other Volkswagen started their pricing at a higher price... ($3000 more) and justified it by writing in (Dealer markup). Jim Pattison VW and Dominic were very honest and made the deal work.”- “VWJettaTdi2005”

Mike Willerton Kevin Ryan

“Bought a 2015 Corolla S and love it! No pressure when I was looking for a car, all my questions were answered quickly and to the point, was taken care of by Mike Willerton and Kevin Ryan, now I bring my Tundra and my Corolla in for service and it’s done very professionally. I highly recommend Frontier Toyota for your next purchase!” - Dwight Cann

Chris Graham Anna Jim

“We love this dealership! We had such a positive experience every step of the way, from working with Chris Graham on selecting the perfect vehicle for us, to dealing with Anna Jim in finance. We got a thorough walk through and really felt like they cared about us knowing the most we could about our new vehicle. They even made sure my phone was connected to the Bluetooth system before we drove off the lot! I would highly recommend this dealership to anyone. Hands down the best I have worked with.”- Christina Marcano

Nicole Benesch

“Recently I experienced some trouble with my Audi A5, but that’s not why I am contacting you. When I phoned in a girl named Nicole answered the phone and was without a doubt the most knowledgeable service advisor I have ever dealt with. In the past I owned a BMW and had my fair share of services done (not knocking BMW I love all German luxury cars). It seemed every other time I asked a question the advisors had to ask someone else, or had to put me on hold, or get back to me and so on. When I had purchased my Audi I had some work done at the south location and same thing. No one is ever sure of anything and has to ask someone else. Nicole answered all my questions, booked me an appointment, and was extremely helpful this morning when I brought the car in. I appreciate good service when I find it.” - Nikita Goultiaev


Around the Group

Daren Rodillas Doug Ozey

Anna Jim

“I went to Richmond Toyota where I was treated like an inconvenience. Then I went to Broadway and was given friendly, open, honest, outstanding service. I was provided with all the information I needed to make a decision (eg. the exact amount my trade in was worth, not an estimated amount; the cash back incentive; etc.) Daren was a huge help and very patient. He went through every single aspect of the car and once I bought it, he helped me set it up (eg. connecting my phone to the bluetooth, radio stations, etc. - I’m extremely non-tech savvy). Doug and Anna in Finance were also very pleasant and friendly to deal with and they too provided me with everything I needed to know to make informed decisions about warranty - with non-pressure. The insurance people were also very friendly and knowledgeable and told me how to save a bunch of money on a different car I own. I highly recommend using this dealership. I was extremely happy with every aspect of the experience.” - Michelle

David Kang

“I have (since 2009) been a customer of the Service Department of Jim Pattison Hyundai in Coquitlam. I find their service to be exceptional! Under their care, my Hyundai Santa Fe has just passed 300,000 km, and is still going strong. Their service assessments are honest and thoughtful... telling me when I need to do something, alerting me on the occasions when there was a Hyundai service notice, and (refreshingly) letting me know when I think I need something done, that I do not need to do. Because the Service Department takes such good care of my car, I haven’t had the need of the Sales Department, but when I do, I know David Kang, who was formerly the Jim Pattison Hyundai Service Manager, will look after my needs, as he has always done. The staff are friendly, courteous and helpful, with none of the “bury you in techno-babble and upsell me with fear” that I experienced at other service departments, before 2009. For a guy who works on a computer, it isn’t *AS* important as the service work itself, but Jim Pattison Hyundai has a great customer waiting area, with free coffee... a large TV, and (most important to me) a work area with lots of power plugs and a strong wifi signal. I would have absolutely no hesitation in recommending Jim Pattison Hyundai to anyone looking to buy a car, or who needs service for their Hyundai vehicle!” - Bob G.

Documents

OCTOBER 2015 NEWSLETTERjpag.ca/wp-content/uploads/2015/10/201510-JPAG... · 2015-10-20 · Bud Yago JIM PATTISON TOYOTA NORTHSHORE 30 Years. 4 OCTOBER 2015 NEWSLETTER Around the Group