OCTOBER 30 , 2018 / EP EVI E-mobility / EV …CONFIDENTIAL OCTOBER 30TH, 2018 / EP EVI E-mobility / EV Charging Infrastructure Challenges and opportunities, digital services Edwin

CONFIDENTIAL

OCTOBER 30TH, 2018 / EP EVI

E-mobility / EV Charging InfrastructureChallenges and opportunities, digital servicesEdwin Zorrilla, Sales Manager, Electrification Products

October 31, 2018 Slide 2

Together, Formula E and ABB are defining the roadmap for electric mobility through motor sports.

Our partnership for the ABB FIA Formula E Championship is fostering high-performance racing around the world to pioneer the latest energy and digital technologies – one electrifying race at a time.

Let’s write the future. Together.

IEA scenarios from EV Global outlook 2017 / EV30@30 target


Electric Mobility forecast

2020 2025 2030 2035 2040

35%@2040 0.26% 0.96% 2.31% 5.04% 10.64%

100%@2040 0.30% 1.28% 3.68% 9.77% 25.39%

EV30@30 0.35% 1.81% 6.48% 21.77% 42.01%

50%@2030 0.40% 2.33% 9.82% 30.51% 49.08%


Peruvian Electricity versus Oil & Gas


Peruvian Oil & Gas net balance

AC and DC fast charging


Electric Vehicule

ABB leading in major developments this decade

October 31, 2018

EV fast charging and global standardization

2010

First 50 kW

charger in EU Based on proprietary

standard, no consumer

EV’s available

2010Founding of

CHAdeMOABB was involved

from the start

2010

First EV’s with DC

chargingNissan Leaf & Mitsubishi

iMieV

2012

First demo of

CCS chargingABB & CCS alliance at

EVS26 show In Los

Angeles, USA

2012 - 2013

First nationwide

DC networksABB in Estonia,

Denmark, Netherlands

2014, >

DC networks

spread globallyEurope, USA, Asia

First EV’sCHAdeMO

CCS alliance

Multi-standard

Pilots

Global EV spread

Higher power

E-bus

IEC 61851-23

2012

Founding of

CCS allianceABB was involved

from the start, basis

for IEC standard

Near

Future

2010Launch ABB

Terra 51 50 kW CHAdeMO

charger

2012, >

Leading Connectivity

& uptimeABB has industry leading

uptime by remote

management

and supports global payment

solutions

DC home

2013-2015

Launch global

variants Terra 53China, USA, APAC

2013

Launch CCS &

multi-standard Terra

53 CCS + CHAdeMO + AC

2016

First eBus

chargers in EUGlobal partnerships with

bus OEMs

OppCharge

February 2018

MercedesVito E-cell

Citroën C-Zero

Ford Focus ElectricSmart ED

Gen 1 RenaultTwizy

RenaultFluence ZE

Citroën Berlingo

RenaultKangoo ZE

DC fast charging CCS (50-150 kW @400 V)

DC high-power charging CCS (≥150 kW @400 V)

Opel Ampera-e

300 km

VW e-Golf

130 km

BMW i3

130 km

VW e-UP!

110 km

Nissan Leaf 1.1

130 km

Nissan e-NV200

110 km

KiaSoul-EV

150 km

Tesla Model X (adapter)

450 km

BMW i3

190 km

VW e-Golf 1.1

300 km

Hyundai Ioniq

140 km

110 km

Peugeot iOn

110 km

Nissan Leaf 1.0

120 km

110 km

PeugeotPartner

110 km

Renault Zoe ZE

130 km

Mercedes B250E

140 km

Tesla Model S

450 km

Daimler Smart ED

110 km

Renault Zoe 1.1

200 km

Daimler E-Smart

?? km

Tesla +adapter

450 km

MitsubishiOutlander PHEV

40 km

Honda Fit

100 km

Citroën E-Mehari

200 km

Mahindra e20

110 km

Tesla Model 3

?? km350 km

Renault Zoe

130 km

Tesla Model S

450 km

Focus Electric

165 km

2019 2020 2021, …

DC high-power charging CCS (≥350 kW @400/900 V)

Mitsubishi i-MiEV

Only AC slow (3.6-7.2 kW)

DC fast charging CHAdeMO (50-150 kW @400 V)

AC fast charging 43 kW

AC 11 kW OnBoardConverter

110 km

2017 2018

AC 22 kW OBC

Follow the car through Europe, and open standard protocols

AstonMartinRapidE

?? km

VW ID 'Golf'

500 km?

Jaguar i-Pace

450 km

Skoda E

500 km?

BMW Mini E

300 km

Ford Model E

?? km

450 km

Porsche Mission E

2010 - 2016

500 km

VW ID Buzz

VW e-Golf

180 kmVolvo XC40

350 km

Mercedes EQC

500 km

Mercedes EQA

??? km

Audi etron SUV500 km

VW ID Crozz

?? km

BMW X3e

500 km?

Honda Urban ccs

250 km?

Mazda EV

?? km

Nissan Leaf

360 km

Nissan Leaf

200 km

Renault Zoe

?? kmPeugeot 2008 EV

??? km

Peugeot 208 EV

??? km

600 km

Fisker Emotion

FF 91 650 km

Lucid Air650 km

Benz Sprinter

200 km?

Mitsubishi SUV

??? km

Mitsubishi mini EV

??? km

Renault Kangoo

200 km?

NEVS 9-3

300 km??

Audi etron500 km

1000 km

Tesla Roadster

?

?? km

Saab 9-3 Hyundai Kona

500 km

Citroën E-Mehari

200 km

Kia Niro390 km

Jaguar XJ??? km

JLR RoadRover??? km

Benz Citaro bus

??? km

Saic EV80

200 km

Visoniary Brick3EV

320 km

GM Crossover

?? km

FMC Byton520 km

Infinity Q80

200? km

Nissan e-NV200

200 km

BMW iNext300-600 km

AC (slow, analog) versus DC (Fast, digital) standards


Electric Vehicle charging

Estándar

AC

Tipo 2 Socket

AC

Tipo 2 Cable

DC

CHAdeMO

(Japón)

DC

CCS 1

(USA)

DC

CCS 2

(EU)

DC

GB/T

(China)

Potencia 22 KW (+) 43 KW (+) 150 KW 150 KW 150 KW 150 KW

Voltaje Salida 400 V +/- 10% 400 V +/- 10% 50 – 500 Vdc 50 – 500 Vdc 50 – 500 Vdc 220 - 570 Vdc

Corriente

@50 KW

32 A 63 A 125 Adc 125 Adc 125 Adc 125 Adc

Conexión a red 400 V, 112 A

77 KVA

400 V, 143 A

98 KVA

400 V, 80 A

55 KVA

480 V, 75 A

60 KVA

400 V, 80 A

55 KVA

380 V, 80 A

54 KVA

Comunicación CAN PLC PLC CAN

Región EU, Asia, Aus EU, Asia, Aus EU, Asia, Aus USA EU, Asia, Aus China

Fabricantes Renault, Tesla,

Mercedes,

Daimler, Volvo,

Opel

Renault, Tesla,

Daimler,

Mercedes

Mitsubishi,

Nissan,

Peugeot,

Citroen, Kia

BMW, Audi,

Volskwagen,

Porsche, GM

BMW, Audi,

Volskwagen,

Porsche, GM

ByD, Geely

Conector

IEC standards



Communication Protocol needed for DC Fast charging (IEC61851-24)



Step-by-step range improvement, long range in future


EV development and evolution

Nissan Leaf30 kWh / ~50 kW charging

Ma

ins

tre

am

se

gm

en

tP

rem

ium

BMW i333 kWh / ~50 kW charging

Hyundai Ioniq28 kWh / ~50 kW charging

VW e-golf update35.8 kWh / ~50 kW charging

Chevrolet Bolt / Opel Ampera-E60 kWh / ~50 kW charging

Audi e-tron94 kWh / ~150 kW charging

Porsche Mission-E? kWh / ~300 kW charging

2016 2017 2018 2019 2020

Tesla Model S/X + CHAdeMO adapter60-100 kWh / ~50 kW charging

High volume production

Medium volume

production

Batteries get bigger, range gets longer

Month DD, Year

EV range roadmap for EU, USA, APAC

2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Mass market EVs

Premium EVs

24 kWh 40-60 kWh >70 kWh

>450km

~140km >250km >400km

>80 kWh

>30 kWh

>180km

50 kW Charging on the road 150-350 kW

3-6 kW AC Charging at home / office 10-25 kW

3-20 kW Charging at commercial locations 20-50 kW

Small cars:

50 - <150 kW

Mid/ high segment:

120 - 150 kW

Top segment:

~300/350 kW

Public and commercial car charging – use cases

Charging service should match charging application and demand

Public and commercial EV Charging / Segmentation

DC High Power/Highway - Heavy DC Fast / Highway - StationsDC / Building - CommercialAC / Home, Aparments

150 to 350 kW+50 kW20-25 kW3-22 kW

10-20 min20-90 min1-3 hours4-16 hours

• Office, workplace

• Multi family housing

• Hotel and hospitality

• Overnight fleet

• Supplement at DC charging sites for PHEVs

• Office, workplace

• Multi family housing

• Hotel and hospitality

• Parking structures

• Dealerships

• Urban fleets

• Public or private campus

• Sensitive grid applications

• Retail, grocery, mall, big box, restaurant

• High turnover parking

• Convenience fueling stations

• Highway truck stops and travel plazas

• OEM R&D


• Highway corridor travel

• Metro ‘charge and go’

• Highway rest stops

• Petrol station area’s

• City ring service stations

• OEM R&D

Public and commercial car charging – use cases


Segmentation of EV Charging Infrastrucutre

DC / EESS / Bus / HeavyDC / Comercial / EESSDC / Building / ComercialAC / Residencial

150 to 350 kW+50 kW20-25 kW3-22 kW

10-20 min20-90 min1-3 horas4-16 horas


Terra 23: Multi-standard chargers (20kW) - Input: 3x 400V / Upgradeable to 50kW


Commercial - Office segment : Terra 23

Terra 23/24 CJG

DC + AC

Commercial Charger

20kW DC CCS-2

20kW DC CHAdeMO

22kW AC

Terra 23/24 CJ

DC

Commercial Charger

20kW DC CCS-2

20kW DC CHAdeMO

Terra 23/24 CT

DC

Commercial Charger

20kW DC CCS-2

22kW AC

Only available

in T23 version

Only available

in T23 version

Only available

in T23 version

• Voltage range

• CCS: 150 - 920 V

• CHAdeMO: 150 - 500 V

• New Gun holders

• Availability per:

• CE version: July 2018

• UL version: To be announced later

• First CE-Versions to be launched:

• Terra 54HV C (standard cable length)

• Terra 54HV C (8m cable)

• Terra 54HV CJG (43 kW AC)

50 kW High Voltage Charger: for cars with drive trains of 400 V and 800/900 V


Commercial - Highway - Service Station : Terra 53

Terra 53 / Terra 54: Multi-standard chargers (50kW) – Input: 3x 400V

October 31, 2018 60 countries, more than 7000 chargers (12,000 total market)Slide 20

Highway segment

Terra 53/54 CJG

DC + AC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

43kW AC

Terra 53/54 CJ

DC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

Available

Terra 53/54 CT

DC+AC

Highway Charger

50kW DC CCS-2

22kW AC

Terra 53/54 CJT

DC+AC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

22kW AC

Terra 53/54 CG

DC+AC

Highway Charger

50kW DC CCS-2

43kW AC

Terra 53/54 CJG

DC + AC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

22kW AC

Available Available AvailableAvailable Available

Toward 15 minute charging – 400 km / 250 Mi driving

Month DD, Year

Highway - Heavy vehicles : Terra High Power – CCS HP

Current specification, subject to standardization:

Operating voltage range : CCS: 200 – 920 Vdc

CHAdeMO: 150 – 920 Vdc

Current: CCS: 375 A (with 1 power cabinet)

500 A (with 2 power cabinets)

CHAdeMO: 200 A

Max. peak power level: 350 kWp

Charging cable & connector: CCS 1&2: Small diameter, active liquid cooling

CHAdeMO: conventional

CharIN core member from the start

The new high power CCS standard

CharIN is the organization to develop high

power CCS (150-350 kW)

Wide coalition of automakers support (BMW,

VW, Audi, Porsche, Ford, Opel/GM, Daimler)

ABB was core member of the organization

from the start

Ultra high output current & ABB’s unique Dynamic DC feature

Terra HP Series: 350 kW dual output / Highway - Heavy vehicles

Slide 23October 31, 2018

350 kW500 A

150-920 VDC

350 kW500 A

150-920 VDC

Ultra high output current• 375 A per 175 kW cabinet• 2 x 500 A dual configuration• Can charge cars with both 400 VDC

& 800 VDC drivetrain at maximum power

Dynamic DC feature• Dynamic DC power allocation

delivers power dynamically to multiple outputs

• Create a multi-output charging site in a highly cost-efficient way

175 or 350 kW Single OutputTerra HP Static

350 kW Dual OutputTerra HP Dynamic DC power allocation

150-920 VDC

Single output or 350 kW dual output with ABB’s unique Dynamic DC feature

Terra HP Series: Static and Dynamic DC configurations

Slide 24October 31, 2018

Dynamic DC

175 KW350 A

350 kW500 A

350 kW500 A

350 kW500 A

Power expansion

1 cabinet expansion

2 cabinet expansion

eBus Charging


Electric vehicle charging infrastructure

• Automated connection system

• High power DC transfer to bus

• Wireless communication to bus

• Based on

• EN/IEC 61851-23

• ISO/IEC 15118

• compatible

• Industrial quality power cabinet

• 150kW, 300kW, 450 & 600 kW modular

• Redundancy per each 150 kW module

• 200-920 VDC

• Galvanic isolation

• Remote management

Overnight and on-street opportunity charging

E-Bus and heavy vehicle charging: 50 kW – 600 kW

Overnight and opportunity charging

E-Bus Charging


Opportunity chargers

HVC 150P

HVC 300P

HVC 450P

P: Pantograph

C: Cable

HVC 600P

Overnight chargers

HVC 50C

HVC 100C

HVC 150C

Depot or Overnight Charging

E-Bus charging


Increase efficiency and reduce costs with ABB's depot smart charging solution. This system allows up to three electric buses or trucks to be connected and charged sequentially while parked at the depot. The logic programmed into the depot feeding station “wakes up” each vehicle in turn for charging, and puts them back into “sleep mode” once the charge is complete.

Main features and key benefits• Smart charging with up to three vehicles per Charger • Small infrastructure footprint.• Easy to upgrade power capacity on-site.• CCS protocol compliant. • Compatible with multiple vehicle brands and types.• OCPP compliant.• Remote management and Support.• Safe and reliable connection• EU and US models available

With CCS-2 connector + cable

Overnight charging


Industrial quality power cabinet

50kW, 100kW & 150 kW

50 and 100kW field upgradable

Redundancy from 3 x 50kW power module

Cable with connector (max. 200A DC)

200-920 VDC

Open industry standards:

CCS-2

EN/IEC 61851-23

ISO/IEC 15118

Remote management and support

HVC 100C

HVC 150C

Terra 54HV C

Opportunity charging

E-Bus charging


ABB’s opportunity charging solution allows electric buses to be quickly recharged at endpoints; thus enabling true zero-emission public transportation in cities. With its automated rooftop connection and typical charge time of 3 to 6 minutes, the system caneasily be integrated in existing bus routes usingthe often existing lay over times at end points tocharge the bus.

Main features and key benefits• Charge electric buses in 3 to 6 minutes• Easy integration into existing bus lines• Automated 4-pole rooftop connection• OCPP compliant for remote management• Based on international IEC 61851-23 standard• Compatible with multiple vehicle brands andtypes• Safe and reliable connection• Remote diagnosis and service• EU and US models available

• Inter operability / Standardization / Power

• DC Fast charging standards for cars: Chademo, CCS 1, CCS 2, GBT (?)

• DC Fast charging standards for Buses, Trucks, Heavy vehicles: CCS (Overnight), OppCharge, CCS HP.

• Massiveness/ Delocalization / Segmentation

• Service Stations (Storage tanks) versus…. Anywhere ?

• Segmentation of offering according to customer needs, convenience, new services and business models.

• Regulation / Commercialization / Optimization

• Commercialization of Energy or Value added Service.

• Installation and Safety: Residential/Commercial use require certified EMC and earth fault protection as minimum.

• Special tariff or direct negotiation as “Cliente Libre”.

Faster than expected


Challenges and opportunities of EV Charging

Terra 53 / Terra 54: Multi-standard chargers (50kW) – Input: 3x 400V


Interoperability: Multi Standard chargers

Terra 53/54 CJG

DC + AC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

43kW AC

Terra 53/54 CJ

DC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

Available

Terra 53/54 CT

DC+AC

Highway Charger

50kW DC CCS-2

22kW AC

Terra 53/54 CJT

DC+AC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

22kW AC

Terra 53/54 CG

DC+AC

Highway Charger

50kW DC CCS-2

43kW AC

Terra 53/54 CJG

DC + AC

Highway Charger

50kW DC CCS-2

50kW DC CHAdeMO

22kW AC

Available Available AvailableAvailable Available

Delocalization and Segmentation of EV charging


Public and commercial EV Charging

DC / EESS, Heavy VehiclesDC / Building, EESSDC / BuildingAC / Home

150 to 350 kW+50 kW20-25 kW3-22 kW

10-20 min20-90 min1-3 hours4-16 hours


Porsche 400/800V technology

• Porsche 400/800V technology allows charging at 400V & 800V DC chargers

• Charging at 800V opens up future possibility to reach charging powers of up to ~300 kW

Mission-E concept demonstrates advanced possibilities


Power: Porsche’s vision into high-end EV future

https://presse.porsche.de/prod/presse_pag/PressResources.nsf/Content?Read

Form&languageversionid=545926

https://presse.porsche.de/prod/presse_pag/PressResources.nsf/Content?ReadForm&languageversionid=545926

• US Market leader in fast charging, EVgo, commissions nation's first ABB high-power EV fast charging station for the next generation of electric vehicles.

• The high-power fast charging system features a maximum charging rate of 150kW – providing a charge which is three times faster than what is available today.

• The installed system has the potential to reach charging speeds of up to 350kW with an upgrade

http://www.abb.com/cawp/seitp202/5e9fc4adc9ed06a2c12580d40045e18a.aspx

Press Release 2017-02-27 by EVgo and ABB on HP Charging in the US


EVgo (USA) and ABB to deploy nation’s first high-power charging station

http://www.abb.com/cawp/seitp202/5e9fc4adc9ed06a2c12580d40045e18a.aspx

• Usability test have been made in the USA and I the Netherlands to get feedback on the design ideas of the final charge posts

• Items like

• Cooling unit

• Cooled cables

• Handling

• Etc.

have been discussed in detail.

• The outcome is being used to tune the final design

April 2017: in the Netherlands and in the USA


Usability tests with ABB high power charger capable of 150/350 kW


Interoperability: Standards for eBus and Heavy VehiclesGothenborg, SE

Volvo Busar• 1 x HVC 150P• 1 x HVC 300P• 1 x HVC 150C

• R&D

Namur & Charleroi, BE

TEC• 15 x HVC 150P

Luxembourg, LuxVille de Luxembourg

• 4 x HVC 150PMDDI & Sales Lentz

• 4 x HVC 150P

Singapore• NTU Test track

• 2 x HVC 300P

Harrogate, UKTransdev

• 3 x HVC 300P

Södertälje, SEScania Buses

• 1 x HVC 300P• R&D test track

Munich, DE & ATMAN Truck & Bus

• 7 x HVC 150C• R&D

Trondheim, NOTrondelag

• 8 x HVC 450P

Ostersund, SENettbus

• 2 x HVC 300P

Plattsburgh, USANovabus

• 1 x HVC 300P

La Rochelle, FraTransdev

• 3 x 150kW CCS2STL, Laval, Canada1 x HVC 450P

CCS 2150 KW

CCS HP350 KW

Optimizing the size of the battery (TOSA Line 23, Geneva)

Optimization


A full electric bus system designed according to operation

and total cost of ownership requirements:

Timetable: high-power in-route charging at some bus stops and short layover

time at terminal à same driving hours and commercial speed as a diesel fleet

High-passenger capacity: All technology on the roof (all floor for passengers) for

articulated and double-articulated buses.

Long-life battery: thanks to in-route charging principle, the high-power/low

energy battery pack is used in its optimal operating range

Grid: Connection fee and energy cost optimized through embedded peak shaving

functionality

Frequency and BRT: in-route charging (15’’) while passengers

are disembarking-embarking at some bus stops and layover time compatible with

high frequency lines (up to 4’000 pass./hours)

Light infrastructure at depot: Either free parking after fast (2-4mn) high power

charging upon arrival or low-power (50kW) mutualized charging for four buses.

Homogenous fleet: TOSA bus configuration (e.g. battery size) is line independent. The line profile determine the required infrastructure.

Opportunity charging – Optimizing the size of the battery (extreme TOSA case)

Optimization


First nationwide fast charging network by Estonia


Government

Nationwide charging network with 165 ABB’s Terra 53 multi-standard fast chargers

20kW DC Wallbox for Porsche


Automotive

Installations at Dealers of Volkswagen and BMW Group


Automotive

Electrify America (VW) deploying +300 Fast charging points in USA


Automotive

Terra HP with dynamic charging to provide multiple connections from 50 (CCS 2) to 350 KW (CCS HP)

First international fast charging network


Energy Sector

155 ABB’s Terra 53 multi-standard fast chargers installed by Utilities of Sweden, Denmark, Germany and Netherlands

First fast charging network in Argentina by YPF with 220 points in Buenos Aires


Energy Sector

220 ABB’s Terra 53 multi-standard fast chargers to be installed at 110 YPF service stations in Buenos Aires

Nissan Leaf / Chademo Tesla Model S / AC

Chevrolet Volt / CCS 1BMW i3 / CCS 2

https://www.google.com.br/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiS3dC566XdAhXmx1kKHSMtAfkQjRx6BAgBEAU&url=https://www.chevrolet.com/electric/volt-plug-in-hybrid&psig=AOvVaw3Rot5Ez9WjlfhXGeCVo6Hi&ust=1536304744993579

https://www.google.com.br/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiS3dC566XdAhXmx1kKHSMtAfkQjRx6BAgBEAU&url=https://www.chevrolet.com/electric/volt-plug-in-hybrid&psig=AOvVaw3Rot5Ez9WjlfhXGeCVo6Hi&ust=1536304744993579

International supermarket chain Lidl invests in a major expansion of fast EV chargers


Commercial / Building

EU wide expansion of ABB’s Terra 53 multi-standard fast chargers at Lidl stores in Sweden in November 2016

Pick Ups, eBuses, Trucks, Scoops, …..

Interoperability at Industry: EV charging for Mining


CCS 2

CCS 2 / CCS HP

CCS 2 / CCS HP CCS 2 / CCS HP


Connected Services, ERP & payment systems

Connectivity is needed to:

• Monitor and operate a network of chargers

• Get paid for a charge session

• Help EV-drivers in case of questions

• Maintain and service a charger at lowest cost


Connected Services

Reliable 24/7 connectivity is fundamental for a commercial operation of a network of chargers!


Positioning Connected Services

Electric cars Charging infrastructure Solutions to run a charger network

We do not have exclusive cooperation with any of the solutions

Connected

Services

CCS

CHAdeMO

GB

AC


Platform based integration of an ABB EV charger

Demand responseDistribution system managementUsing alternative energy sources

Hardware and software checksCharger managementCharger maintenance

Authentication and billingSubscriber managementOperational B2C services

Grid-sideFunctionality

Charger ManagementFunctionality

Consumer Functionality

Integration with APIs & advanced web tools

Enabling you to face the dynamic challenges of the industry

ABB is able to diagnose more than 90% of the service cases remotely,

solving over 60% of these cases without any on-site intervention.

This results in significant savings on down-time, travelling, transportation, man-hours and resources.

Charger Care increase the safety, profitability and availability of our customers charging network.

The result is best customer experience at low total cost of ownership!

Charger Care and Internet of Things, Service and People


EVCI Global Service

Advantages of ABB Connected Services Platform:

• Reliable connectivity

• 24/7 monitoring of network status

• Remote software updates

• Compliance with communication standards / OCPP

Proactively monitoring status of chargers


Network Operations Center (NOC)

Payment Terminal


Payment solutions for ABB DC Fast Chargers

Main features • Payment via credit card and NFC

• Low operational and transactional costs

• Field upgrade for any Terra 54, Terra 53 and Terra 23

• Payment upfront per charging session

• Automatic cancellation of payment in case of problems during first minutes of charging

• Operator control via ABB Web modules

• Setting price per outlet

• Transaction overview (successful and canceled ones)

• Default RFID functionality can be maintained

Service Concept


EVCI Global Service

Global Technical Support Network Operation Center

Global Technical Support

Develop solutions and offers based on experience from 5000+ chargers serviced world wide

Support all escalated cases with ABB web Modules

Located in The Netherlands

Local Service ABB

Local Technical Support

Responsible for SLA

Support all charger related cases with ABB web Modules

Escalate cases to GTS

Tools: Helios

Owner, Operator and Service Partner

User and Charger Support

Support all driver and charger related cases with ABB web modules and APIs

Escalate cases to Local Service ABB

Tools: Driver Care, Charger Care, OCPP and APIs

Optimum Charger

Availability


It is all about making your business workWe are looking forward to empowering you!

Documents

OCTOBER 30 , 2018 / EP EVI E-mobility / EV …CONFIDENTIAL OCTOBER 30TH, 2018 / EP EVI E-mobility / EV Charging Infrastructure Challenges and opportunities, digital services Edwin