Annexure 1- JD Format

GENPACT(www.genpact.com)

Hiring Manager and Title:Rajeev Batra

Job Description: CVs to be Received:

Job Title: Offshore Delivery Leader for a large Specialty Insurance client base

Function: Insurance IT Level: VP

Reporting Relationship: Rajeev Batra, VP Travel: Position based in Gurgaon, India Location: Gurgaon

Summary of Role/Profile:

What is the focus of the function?

To act as the offshore delivery leader for a large Insurance firm (s).

This position is responsible for leading all Information Technology initiatives and manages through both Direct and Indirect reports.

Why does this job exist? Typically clients are outsourcing an entire department or function to Genpact. Genpact is marketing an industry leading practice around a shared services backend model and requires a thought leader who can drive the execution of this structure. They will be expected to work with the onshore Genpact CIO and the client to drive development, maintenance and transformation initiatives on behalf of the client.

How does the role add value?

The candidate should be a thought leader in the insurance and IT consulting domain, who can look at directing the transformational projects that are underway to help drive the client towards stable operations.

How is this role unique from others? Very few roles of this breadth and reach available in the market. Unique ability to be part of a service provider organization with an integrated process and technology scope. This is a new model in the marketplace.

What are the minimum prior qualifications to be an applicant for this role?

15+ years in the industry with strong Insurance background. Must also have very strong interpersonal skills. Prior experience managing offshore delivery for large clients

What are the key initiatives and challenges facing this role in the next six months to three years? Setting up & developing the entire program. On boarding the teams to support multiple client engagements, and establishing consistent delivery standards. Managing Key Operational Metrics for the domain and support the growth to the vertical. Setting up new business operations in the domain, Ability to attract and retain the best talent in the industry. Lead and guide the team technically. Show value beyond the performance and innovate on ideas to improve processes.

Specific Competence (Essential) Insurance Industry background Excellent communication and executive presence to connect at

CXO level Ability to influence multiple internal stakeholders Ability to built deep client partnerships Ability to lead & build strong teams Ability to work in an ambiguous environment Demonstrated track record managing offshore delivery centers and

large client accounts

Specific Competence (Desirable) Exposure to working in an offshore construct

Key Roles and Responsibilities Knowledge, Experience and Education External and Internal Contacts Contribute to operational planning

for the clients Contribute to projects through

innovative and path breaking ideas and suggestions.

Manage an offshore delivery team. The activities would include managing with an organization structure, performance management of the team- hire and retain best talent, manage

Essential – Insurance industry expertise Global Exposure Strong oral and written communication

skills and executive presentation skills Ability to interface at all levels of an

organization Sound financial & commercial

Business Understanding

aspirations of individuals, create and implement growth & development plans for the team, manage team motivation levels, provide guidance for career & succession planning, keeping the attrition rate of the team to the minimum.

People leadership Drive growth of business and build

relationships with customers globally

Build relationships and partnerships with internal business stakeholders to drive cross sell of business in existing accounts.

Ensure delivery per customer expectation, SLA and ensure Customer satisfaction. Develop new relationships which lead to new projects from existing or referred customers. Good VoC and NPS scores - 60%

Develop an organization that can sustain growth and can foster a culture of excellence and innovation. Highly motivated employees and low attrition - 15%. Constantly explore development of an organization that can attract right talent for sustaining growth for the practice

Facilitate an environment of Continuous Improvement, Develop framework and methodology for more efficient delivery of work.

Desirable – Specific specialty and P&C insurance Fortune 500 company experience Strategic consulting expertise or

practice at a large consulting firm