@: obkelly@hotmail.co.uk Linkedin: https://uk.linkedin.com/in/oliver-kelly-07865982 N°: 07478 716289 D.O.B: 07.10.89

1 Curriculum Vitae: Oliver Kelly

Professional Profile: Highly ambitious, career driven individual with a track record of excellence in client services, project management & service delivery. Valuable experience in working in pan-European context within the Events and Automotive industry. Driven by exceeding expectations and business objectives. I strive for quality in everything, always looking for the root cause of problems and continually learning from experience with a highly solution orientated attitude. My bilingual background as well as my teaching experience has provided me with a solid foundation for communication across a wide range of audiences, with priority and task management as second nature. I am a clear and confident speaker with presenting and facilitating experience across large and small audiences. My persistence, tenacity and willfulness allows me to think, plan and take action while always learning from past experiences in order to improve for future challenges. Professional Experience & Achievements: February 2016– Present – Teleperformance - Account Manager (Client Services/Operations) - Bristol - UK Responsible for direct relationship with client and delivery of outstanding service through innovation, continual improvement & collaboration. Main accountabilities include:

Primary day to day client contact and pivotal link with internal stakeholders Translating client requirements into operational actions in a timely and efficient manner Plan, coordinate and communicate activities across departments. Change Management – Management and direction of IT resource plus any related applications or systems Secondary point of contact for urgent operational inquiries Maintaining action plans, work in progress and process documentation Financial – Invoicing, forecasting, maintaining budget and revenue trackers, Negotiation of commercials. Preparation for meetings including Agendas, review decks, minutes Upkeep of service documentation Operational management of system releases Efficiencies and continuous improvement Control and QA of all non BAU tasks undertaken by the Data and Reporting team KPI & Data analysis & consultation. Customer-centric/client-centric approach to processes. Identify & treat potential market opportunities and/or risks.

Aug 2014 – February 2016 - IBEX Global - Country Manager (Project Manager/Client Services) - Bristol - UK Global roll out, implementation, SDLC of bespoke Ad Hoc online customer- centric CRM reporting Software & Surveying tool. Key Achievements & Accountabilities:

I.T and telephony resource planning, coordination & management.

Client facing contact for program-related issues & technical assistance for 12+ Key stakeholders on Pan European scale.

Project Manage & Develop customer focused market research insight of 12+ National Marketing & Sales Corporations.

Creating and maintaining internal and external timelines and deadlines.

Implementations of internal quality standards.

Contact strategy and business rule consultation.

Collection of local specifications & Business requirements to meet business need.

Client request sorting and implementation of change requests.

Provision of training materials for in the field, hands on workshops.

Creation of system requirement documentation.

Database analysis.

Data tracking and realignment. March 2014 - Aug 2014 - IBEX Global - Bentley Multilingual After Sales CS Agent - Bristol – UK Direct contact with customer on a pan European scale as part of company's CRM scheme. Reporting on customer feedback for Market research purposes and ensuring entire customer satisfaction within the "Bentley Experience".

Data Capture

Data Analysis

Reporting to stakeholders

@: obkelly@hotmail.co.uk Linkedin: https://uk.linkedin.com/in/oliver-kelly-07865982 N°: 07478 716289 D.O.B: 07.10.89

2 Curriculum Vitae: Oliver Kelly

Sept. 2013 – March 2014 - UBO Brest University of Western Brittany – Conference Coordinator - Brest - France Organizing for professionals to present their professional experience to 1st & 2nd year students.

Prospecting & interviewing potential speakers.

Managing multiple timetables and yearly timeline Vs deliverables.

Student Management.

July 2013 – Patisserie Masterclass – Event Manager - Moscow – Russia Global Set up, planning & coordination of 3 day Patisserie Master Class.

Market Segmentation.

Targeted and Contextual Advertising.

Venue Scouting & Negotiation.

Fundraising (Total of 3000euos+ raised) September 2013 – March 2014 – College Jules Lesven/Kerichen - English Assistant – Brest – France Teaching English to 16-18yrs children: Preparing Lessons and Presenting to classes. PROFESSIONAL QUALIFICATIONS & KEY SKILLS:

2:1 English & Linguistics BA Degree.

Agile PM Experience.

Prince2 Methodology Experience.

Equivalent Green Belt Six Sigma experience.

P&L experience.

Fluent Professional Proficiency French.

Excellent Leader.

Confident Communicator.

C2i - I.T & Internet competence certificate

Expert Knowledge of all MS applications.

Solution Orientated.

Change Management experience

RCA focus.

Keen Process Improver

ETL Process Savvy

Facilitator and meeting leading experience.

Analytical. Self motivator.

Kaizen.

Excellent collaborator.

Université Bretagne Occidentale. 2:1 Bachelor’s Degree: English: Lit., Linguistics, Translation, History, Journalism and Politics. A Level Results: English Lit. & Language – B French – A Psychology - B Interests: I am passionate about progress in its general term, I believe it is the only way forwards. I have a keen interest

in social dynamics and am very interested in the consumer market and the psycho/sociological marketing

approach around this. I like to read literature relating to Business Improvement Strategy & the consumer

market. I enjoy browsing, whether it be on the internet or in shops. I have a keen interest in technology

especially that relating to renewable energy & smart Business solutions. Some of my hobbies include Sea

Fishing, Driving, Dining, DIY, Aquariums & Cooking.

References:

Anita Barnard Phone: 07841 783030 Address: Virgin Media, PO Box 321, Dublin 3.

Dawn Ziebarth Phone - 001(1)(703) 395-5965 Address - iSKY, 1700 Pennsylvania Ave NW # 560, Washington, DC 20006, US.

Flora Bortuzzo Phone: +0033 (0)2 98 43 8200 Address: Lycée GénéralKérichen, Rue Prince de Joinville, 29200 Brest