OLIVIA MORRIS

253 West Lane, Moncton, NB E1C 6V5 H: 5068302877 C: 5063848772 olivia-morris-xo@hotmail.com

PROFESSIONAL SUMMARY

Fast food worker highly efficient at preparing food orders quickly while greeting all customers and

managing the cash register accurately. Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. Service- focused professional and friendly team player

with a knack for building productive working relationships. Extensive cash handling experience. Food

service worker with fast food, retail and customer service experience. Trained in food safety and handling.

Personable Customer Service Associate dedicated to providing the highest level of customer service.

Outgoing, and efficient with the capacity to multi-task. Friendly Sales Associate adept at working in diverse retail and customer service environments with over 3 years customer service experience.

SKILLS

Trusted key holder Proficient in cash management Creative problem solver Training development aptitude Exceptional communication skills Cash flow management Quick learner Credit card processing Strategic sales knowledge POS systems expert

REFERENCES

References Reference's available upon request.

WORK HISTORY

Crew Trainer, 12/2013 to 08/2015

Mcdonald's – Dieppe, NB

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team.

Took necessary steps to meet customer needs and effectively resolve food or service issues. Served orders to customers at windows, counters and tables. Prepared and served beverages such as coffee, tea and fountain drinks.

Communicated clearly and positively with co-workers and management. Quickly and efficiently processed payments and made accurate change. Greeted customers entering the store to ascertain what each customer wanted or needed.

Cashier, 08/2015 to 02/2016

Tim Horton's – Riverview, NB

Asked open-ended questions to assess customer needs. Routinely answered customer questions regarding merchandise and pricing.

Helped drive sales goals and achieve monthly quotas. Maintained cleanliness and presentation of stock room and production floor.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Developed reputation as an efficient service provider with high levels of accuracy.

Assisted customers with food selection, inquiries and order customization requests. Politely assisted customers in person and via telephone.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Cashier, 03/2013 to 10/2013

Mcdonald's – City of Moncton, NB

Provided an elevated customer experience to generate a loyal clientèle.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy.

EDUCATION

High School Diploma: 2012

Moncton High School - Moncton, NB