Online Consultation: Governments Engaging Citizens Seminar By Steven Clift, Publicus.Net.

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Online Consultation: Governments Engaging Citizens Seminar By Steven Clift, Publicus.Net Slide 2 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Seminar Outline Introduction Online Consultation Conclusion Slide 3 Introduction Slide 4 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Moving from one-way old media to two-way communication Many-to-many communication is the focus of this seminar The most democratizing aspect of the Internet is the ability for people to organize and communicate in groups. - Steven Clift from Democracy is Online article in, OnTheInternet, April 1998 Slide 5 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Taking the E-citizen perspective What do people actually do online? How can that knowledge be used to design interactive opportunities? Time online. People spend more time in their e-mail box than surfing on the web. E-mail is where the e-citizens roam. The web is a tremendous and valuable complement. Slide 6 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Daily Internet Activities PewInternet.Org On a typical day, Americans with net access: Go online - 53% Send email - 46 Use an online search engine to find information - 29 Get news - 22 Surf the Web for fun - 22 Look for info on a hobby - 19 Check the weather - 17 Do any type of research for their job - 16 Do an Internet search to answer a specific question - 14 Research a product or service before buying it - 14 Get financial information - 13 Look for info about movies, books, or other leisure activities - 13 Send an instant message - 11 Check sports scores - 10 Look for political news/information - 9 Research for school or training - 9 Visit a government Web site - 8 Slide 7 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Local online groups, where might e-citizen already be? Club EGroups Religious Institutions E-News lists Local Business and Trade Groups E-Lists Sports Group E-Lists Media Hosted Web Forums Social Chat Forums (Younger net users) Civic/NGO E-Lists Neighbors, Apartment Complexes EGroups with Personal Friends Adapted from PewInternet.Org report on Online Communities Slide 8 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Do most people view the Internet as a way to get involved locally? Not yet. We must change that. 67% of American Internet users say the Net helps them get involved in things outside their community 9% say it helps them get involved in things close to home. However, 26% of American Internet users (or 28 million people) have employed the Internet to contact or get information about local groups. From PewInternet.Orgs, Online Communities survey, continued Slide 9 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Of American Internet users, they go online often or sometimes: 41% for information about local stores or merchants. 35% for news about their local community or community events. 30% for information about local government. 24% for information about local schools. 13% to email public officials. (Only half of all net users say their town has a Web site, and few net users find it very useful.) 11% of Internet users say they are aware of at least one local issue where the net played a role in organizing citizens to communicate with public officials. Percentage doubles to 22% for Internet users who are active members of online communities. Source: PewInternet.Org Online Communities survey Slide 10 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction If barriers to entry to publishing information or hosting discussions online are low, what scarcities remain? User Time User Attention Resources available to produce quality content, host consultations and discussions Increasing expectations of users important These factors must always be taken into consideration. Slide 11 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Introduction Value of online community and consultations include: Anywhere Anytime On your own time Diverse voices Complement not replace existing participation Can overcome the democratic divide despite digital divide Most current decision-making processes have specific place and time restrictions. Slide 12 Online Consultation Slide 13 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Online consultations are (normally) time- limited events designed to inform the public policy process and inform interested citizens and experts Often sponsored by government and NGOs, sometimes media this presentation has a government focus Related terms online events, online hearings, e-rulemaking Slide 14 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Why do them? Increase the quality, quantity, and diversity of information and opinion available to decision-makers Educate citizens on the policy options and complex choices Build public and media awareness on priority issues Float ideas and proposals to determine interest, build support, lessen opposition Dont expect them to be easy or less work than in-person consultations or public hearings Slide 15 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Online Consultation Top Ten Tips 1. Political Support Required. 2. State Purpose, Share Context. 3. Build an Audience. Slide 16 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation 4. Choose Your Model and Elements Carefully. Examples Questions and Answers Document/Policy Comments Online Expert Panel Online Conference E-Rulemaking Comments Policy Implementation Information Exchange Live Chat/Interview Events Live Multimedia Events Consultation Index (Traditional Participation) Other Online Elements: Surveys and Polls, Comment Forms, Petitions, Testimony, Focus Groups, Web Forums and E-mail Lists Here are select examples Slide 17 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Consultation Calendar (Traditional +) Slide 18 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Questions and Answers Slide 19 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Policy/Document comments sought Slide 20 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Online Expert/Guest Panel Slide 21 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Online Conferences Slide 22 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation E-Rulemaking Comments Slide 23 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Policy Implementation and Info Exchange Slide 24 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Live Chats, Live Multimedia Events Slide 25 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Online Polls and Surveys Slide 26 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Online Polls and Surveys 2 Slide 27 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Web Forums Fujisawa City, Japan has Government introduced topics and citizen created topic in two columns a key innovation. Approximately 600 of 3000 local governments in Japan have web forums, most are not active. Fujisawa is successful exception with staff time dedicated to facilitating the forum. Slide 28 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation E-mail lists are more implementation oriented Slide 29 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Back to the final 5 of 10 top tips 5. Create Structure. 6. Provide Facilitation and Guidelines. 7. Disseminate Content and Results. Slide 30 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation 8. Access to Decision-Makers and Staff Required. 9. Promote Civic Education. 10. Not About Technology. Full article online at: http://www.publicus.net/articles/consult.html Slide 31 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Online Consultation Addition resources online at bottom of: http://www.publicus.net/articles/consult.html Bowling Together: Online Public Engagement in Policy Deliberation OECD Citizens as Partners Guide: Information, Consultation and Public Participation in Policy-Making (268 pages) Engaging Citizens in Policy-making: Information, Consultation and Public Participation. OECD Public Management Policy Brief No. 10 Building Digital Bridges - Creating Inclusive Online Parliamentary Consultations Electronic Democracy and Educating Young People New Media and Social Exclusion (report excerpt from Hansard Society) On-line Engagement New Models and Implications for Government Departments and Officials Lessons from the Network Model for Online Engagement of Citizens Electronic Civic Consultation: A guide to the use of the Internet in interactive policy making (Key Dutch report from 1997) Slide 32 Conclusion Slide 33 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Conclusion We have a choice use information and communications technologies to improve the connection between citizens and their governments or not. We have a choice build online efforts among and for citizens that connect them with each other in order to raise their voices in our communities or not. Slide 34 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Conclusion This is an evolution that can be shaped on our terms, our democratic terms. Ultimately, our goal is to create systems for political participation that fully accommodate the will of the people so we can improve the outcomes of our public work and society as a whole. Slide 35 Online Consultation Seminar Copyright 2003, Steven Clift, Publicus.Net Further Information Democracies Online Newswire http://www.e-democracy.org/do Over 2500 people around the world exchanging announcements, news, and articles related to e-democracy, e-government, and e-politics. http://www.e-democracy.org/do E-Democracy Resources Flyer http://publicus.net/articles/edemresources.html Links to the top e-democracy starting points on a two page flyer available in HTML, Word, and PDF. http://publicus.net/articles/edemresources.html Publicus.Net http://www.publicus.net More articles and presentations by Steven Clift http://www.publicus.net

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