Online Consultation: Governments Engaging Citizens Seminar - From the Archives

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An in-depth seminar from the early 2000's on governments using the Internet to consult citizens. Related: http://stevenclift.com

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<ul><li> 1. Online Consultation:Governments EngagingCitizensSeminarBy Steven Clift, Publicus.Net</li></ul> <p> 2. Online ConsultationSeminar Outline Introduction Online Consultation ConclusionOnline Consultation SeminarCopyright 2003, Steven Clift, 3. Introduction 4. Introduction Moving from one-way old media to two-waycommunication Many-to-many communication is the focus ofthis seminar The most democratizing aspect of theInternet is the ability for people to organizeand communicate in groups.- Steven Clift from Democracy is Online article in,OnTheInternet, April 1998Online Consultation SeminarCopyright 2003, Steven Clift, 5. Introduction Taking the E-citizen perspective What do people actually do online? How can that knowledge be used to designinteractive opportunities? Time online. People spend more time in theire-mail box than surfing on the web. E-mail is where the e-citizens roam. The webis a tremendous and valuable complement.Online Consultation SeminarCopyright 2003, Steven Clift, 6. Introduction Daily Internet Activities PewInternet.OrgOn a typical day, Americans with netaccess: Go online - 53% Send email - 46 Use an online search engineto find information - 29 Get news - 22 Surf the Web for fun - 22 Look for info on a hobby - 19 Check the weather - 17 Do any type of research fortheir job - 16 Do an Internet search to answera specific question - 14 Research a product or servicebefore buying it - 14 Get financial information - 13 Look for info about movies,books, or other leisure activities- 13 Send an instant message - 11 Check sports scores - 10 Look for politicalnews/information - 9 Research for school or training -9 Visit a government Web site - 8Online Consultation SeminarCopyright 2003, Steven Clift, 7. Introduction Local online groups, where might e-citizenalready be? Club EGroups Religious Institutions E-News lists Local Business and Trade Groups E-Lists Sports Group E-Lists Media Hosted Web Forums Social Chat Forums (Younger net users) Civic/NGO E-Lists Neighbors, Apartment Complexes EGroups with Personal FriendsAdapted from PewInternet.Org report on Online CommunitiesOnline Consultation SeminarCopyright 2003, Steven Clift, 8. Introduction Do most people view the Internet as a way to getinvolved locally? Not yet. We must change that. 67% of American Internet users say the Net helpsthem get involved in things outside theircommunity 9% say it helps them get involved in things closeto home. However, 26% of American Internet users (or 28million people) have employed the Internet tocontact or get information about local groups. From PewInternet.Orgs, Online Communities survey,continued Online Consultation SeminarCopyright 2003, Steven Clift, 9. Introduction Of American Internet users, they go online often orsometimes: 41% for information about local stores or merchants. 35% for news about their local community or community events. 30% for information about local government. 24% for information about local schools. 13% to email public officials. (Only half of all net users say theirtown has a Web site, and few net users find it very useful.) 11% of Internet users say they are aware of at least one localissue where the net played a role in organizing citizens tocommunicate with public officials. Percentage doubles to 22% for Internet users who are activemembers of online communities. Source: PewInternet.Org Online Communities surveyOnline Consultation SeminarCopyright 2003, Steven Clift, 10. Introduction If barriers to entry to publishing informationor hosting discussions online are low, whatscarcities remain? User Time User Attention Resources available to produce quality content,host consultations and discussions Increasing expectations of users important These factors must always be taken intoconsideration.Online Consultation SeminarCopyright 2003, Steven Clift, 11. Introduction Value of online community and consultationsinclude: Anywhere Anytime On your own time Diverse voices Complement not replace existing participation Can overcome the democratic dividedespite digital divide Most current decision-making processeshave specific place and time restrictions.Online Consultation SeminarCopyright 2003, Steven Clift, 12. Online Consultation 13. Online Consultation Online consultations are (normally) time-limitedevents designed to inform thepublic policy process and informinterested citizens and experts Often sponsored by government andNGOs, sometimes media thispresentation has a government focus Related terms online events, onlinehearings, e-rulemakingOnline Consultation SeminarCopyright 2003, Steven Clift, 14. Online Consultation Why do them? Increase the quality, quantity, and diversity ofinformation and opinion available to decision-makers Educate citizens on the policy options and complexchoices Build public and media awareness on priority issues Float ideas and proposals to determine interest, buildsupport, lessen opposition Dont expect them to be easy or less work thanin-person consultations or public hearingsOnline Consultation SeminarCopyright 2003, Steven Clift, 15. Online ConsultationOnline Consultation Top Ten Tips1. Political Support Required.2. State Purpose, Share Context.3. Build an Audience.Online Consultation SeminarCopyright 2003, Steven Clift, 16. Online Consultation 4. Choose Your Model and Elements Carefully.Examples Questions and Answers Document/Policy Comments Online Expert Panel Online Conference E-Rulemaking Comments Policy Implementation Information Exchange Live Chat/Interview Events Live Multimedia Events Consultation Index (Traditional Participation) Other Online Elements: Surveys and Polls, CommentForms, Petitions, Testimony, Focus Groups, WebForums and E-mail Lists Here are select examples Online Consultation SeminarCopyright 2003, Steven Clift, 17. Online Consultation Consultation Calendar (Traditional +)Online Consultation SeminarCopyright 2003, Steven Clift, 18. Online Consultation Questions and AnswersOnline Consultation SeminarCopyright 2003, Steven Clift, 19. Online Consultation Policy/Document comments soughtOnline Consultation SeminarCopyright 2003, Steven Clift, 20. Online Consultation Online Expert/Guest PanelOnline Consultation SeminarCopyright 2003, Steven Clift, 21. Online Consultation Online ConferencesOnline Consultation SeminarCopyright 2003, Steven Clift, 22. Online Consultation E-Rulemaking CommentsOnline Consultation SeminarCopyright 2003, Steven Clift, 23. Online Consultation Policy Implementation and Info ExchangeOnline Consultation SeminarCopyright 2003, Steven Clift, 24. Online Consultation Live Chats, Live Multimedia EventsOnline Consultation SeminarCopyright 2003, Steven Clift, 25. Online Consultation Online Polls and SurveysOnline Consultation SeminarCopyright 2003, Steven Clift, 26. Online Consultation Online Polls and Surveys 2Online Consultation SeminarCopyright 2003, Steven Clift, 27. Online Consultation Web ForumsFujisawa City, Japan hasGovernment introducedtopics and citizencreated topic in twocolumns a keyinnovation.Approximately 600 of3000 local governmentsin Japan have webforums, most are notactive. Fujisawa issuccessful exceptionwith staff time dedicatedto facilitating the forum.Online Consultation SeminarCopyright 2003, Steven Clift, 28. Online Consultation E-mail lists are more implementation orientedOnline Consultation SeminarCopyright 2003, Steven Clift, 29. Online ConsultationBack to the final 5 of 10 top tips 5. Create Structure.6. Provide Facilitation and Guidelines.7. Disseminate Content and Results.Online Consultation SeminarCopyright 2003, Steven Clift, 30. Online Consultation8. Access to Decision-Makers and StaffRequired.9. Promote Civic Education.10. Not About Technology.Full article online at:http://www.publicus.net/articles/consult.htmlOnline Consultation SeminarCopyright 2003, Steven Clift, 31. Online ConsultationAddition resources online at bottom of:http://www.publicus.net/articles/consult.html Bowling Together: Online Public Engagement in Policy Deliberation OECD Citizens as Partners Guide: Information, Consultation and PublicParticipation in Policy-Making (268 pages) Engaging Citizens in Policy-making: Information, Consultation and PublicParticipation. OECD Public Management Policy Brief No. 10 Building Digital Bridges - Creating Inclusive Online ParliamentaryConsultations Electronic Democracy and Educating Young People New Media and Social Exclusion (report excerpt from Hansard Society) On-line Engagement New Models and Implications for GovernmentDepartments and Officials Lessons from the Network Model for Online Engagement of Citizens Electronic Civic Consultation: A guide to the use of the Internet ininteractive policy making (Key Dutch report from 1997)Online Consultation SeminarCopyright 2003, Steven Clift, 32. Conclusion 33. Conclusion We have a choice use information andcommunications technologies to improve theconnection between citizens and theirgovernments or not. We have a choice build online effortsamong and for citizens that connect themwith each other in order to raise their voicesin our communities or not.Online Consultation SeminarCopyright 2003, Steven Clift, 34. Conclusion This is an evolution that can be shaped onour terms, our democratic terms. Ultimately, our goal is to create systems forpolitical participation that fully accommodatethe will of the people so we can improve theoutcomes of our public work and society as awhole.Online Consultation SeminarCopyright 2003, Steven Clift, 35. Further Information Democracies Online Newswirehttp://www.e-democracy.org/doOver 2500 people around the world exchangingannouncements, news, and articles related to e-democracy,e-government, and e-politics. E-Democracy Resources Flyerhttp://publicus.net/articles/edemresources.htmlLinks to the top e-democracy starting points on a two pageflyer available in HTML, Word, and PDF. Publicus.Nethttp://www.publicus.netMore articles and presentations by Steven CliftOnline Consultation SeminarCopyright 2003, Steven Clift, </p>