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Online First Year Experience Best Practices

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Matthew J. Belanger

Assistant Vice President, Academic Operations, First Year & Senior Year Experience - Southern New Hampshire University

m.belanger@snhu.edu

LinkedIn: https://www.linkedin.com/in/belangermatthew

Twitter: @mbelangerSNHU

Jaymes Myers

AVP, Learning Science & Assessment

Southern New Hampshire University

j.myers@snhu.edu

LinkedIn: https://www.linkedin.com/in/jaymesmyers

Twitter: @jaymesmyers2

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Amy Stevens

Associate Vice President, Learning Resources & Communication

Southern New Hampshire University

a.stevens@snhu.edu

LinkedIn: www.linkedin.com/in/AmyEStevens

Twitter: @cyborgoddess

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Agenda

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1. Southern New Hampshire University Overview

2. Goals & Components of FYE Programs

3. Best Practice Roundtable

4. Q&A

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Southern New Hampshire University

• Located in Manchester, NH

• College of Online and Continuing Education (COCE)– 75,000 students

– Associate, Bachelor and Master’s program

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University Structure

Southern New Hampshire University

University College (Campus)

College of Online and Continuing

Education

College for America

Sandbox ColLABorative

Motivis

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(Adelman, 2006; Swail, 2004)

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To Persist, Students Need…

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• To be academically prepared• To be academically successful (in early terms)• Strong faculty and peer engagement• Social interaction, sense of community

(Tinto, 2006)

• To be self regulated(Aston, 1984)

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Goals of FYE Programs

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1. Increase Student Retention

2. Increase Student Success

3. Acquisition of Academic Skills (writing)

4. Goal Setting/Degree Planning

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FYE Components

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STUDENT

ORIENTATION

ADVISOR/

COACH

COURSESFACULTY

SOCIAL

LEARNINGSUPPORT

ANALYTICSEARLY ALERT

FYE

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Student

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1. Preparedness

2. Academic Experience

3. Demographics

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Courses

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ORIENTATION

FIRST YEAR SEMINAR

GENERAL EDUCATION

DEV-ED

TRANSFER SEMINAR

PROGRAM

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Course Pathways

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ORIENTATION & SEMINAR

FIRST YEAR EXPERIENCE

GATEWAY COURSES PROGRAM COURSES

• Acclimate to University

• Awareness of Resources

• Expectations• Preparedness

• Course/Faculty Support

• Successful Habits• Skill-Building• Scaffolding• Mastery Learning

• Intro to Program• Program

Overview• Entry-Level• Discipline-Specific

Writing

• Self-explanatory

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Course Design

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1. Smaller Chunking2. Flexible3. Progress Tracking4. Streamlined UX5. “Getting Started”6. Micro-Assessments

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Learning Support Services Overview

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Writing Center Webinars/SI TutoringLearning

CommunitiesSmarthinking

1:1 Writing Support

Live Webinars 1-2/week

Scheduled/Embedded Support

Course-SpecificCommunities

Comprehensive Support

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Proactive Communications • Advising

• Embedded In-course Resources

• Announcements

• Email Campaign

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Advisor/Coach

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1. First Year/New Student Advisor

2. Specialized Training

3. Low Caseload

4. Dashboard

5. Relationship w/Faculty

6. Understanding of Student Experience

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Faculty

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1. Coach2. Content Expert3. Specialized Training4. Partner w/Advisor5. Engaged6. Mission-Driven

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Social Engagement

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1. Discussions

2. Student Communities

3. Learning Communities

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0%

20%

40%

60%

80%

100%

14EW5 14EW6 14EW1 14EW2 15EW3 15EW4 15EW5 15EW6

Active Students Persist Rate Active Students Success Rate

Non-Active Students Persist Rate Non-Active Students Success Rate

Active Students %

Pre-Learning Community

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Analytics/Early-Alert

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1. Leverage All Data

2. Assessments/Diagnostics

3. Micro-Assessments

4. Intentional Data Capture

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Your turn…

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Questions?