Online Registration: helping studentsSophie Swainger – 10 September 2014

What we will cover…

• Overview of the journey: successful applicant to registered student

Welcome email…IT Activation…Document clearance…Online registration

• Typical sticking points in the online registration process

• What to do if you can’t answer the question

• Your questions

Welcome email (new students only)This is usually sent to the student before their study starts and

contains information, links and a list of the things the student will

need to do. Owned by Admissions

• What to do prior to arrival e.g. IT activation

• Documentation required (where necessary)

• Online registration

• How to pay fees

• When you arrive, other communications, Freshers’ Week

Welcome email

Generic International version

Information is conditional on various factors so can be different for each student

IT activation (1 of 3)

IT activation (2 of 3)

IT activation (3 of 3)

Document ClearanceSome students need to present documentation before being

allowed to register.

Documents to Admissions:

• New International students – passports & visas (RCD)

• PGCE students – DBS check (RCD_D)

• Medical students – DBS check (RCD_D)

Documents to ISSO:

• International students returning from interruption (RCD, RCD_R)

Online registration - MyExeter

• MyExeter Home screen

• Message displayed - based on student’s current status. E.g.

• Student Record tab – direct link logs in to SRS

Online Registration - SRS

Message seen is

based on student’s

registration status.

If they cannot

register, the SRS

message should

explain why.

http://

admin.exeter.ac.uk/sits/e-vision/reg_pathway_demo/exeter/status.php

The online registration process

We will now run through the process from a student’s point of view!

Screenshots are available for future reference:

http://admin.exeter.ac.uk/sits/e-vision/reg_pathway_demo/

Online registration – FAQs (1 of 2)

• I have received an email saying I need to register but have

already done so.

Usually this means a student has not registered, but may have

completed IT Activation and/or online module selection. Ask them

to log into MyExeter and see what their registration message says.

• The information displayed is wrong

The student may be able to amend the information. If not, it is likely

that they can report the error using the online registration system.

Please advise them to read and follow all the instructions on-

screen.

Online registration – FAQs (2 of 2)

• My fee is wrong- Is the student on a study / work abroad or industrial placement

during the current academic year?- If not, please ask them to report the error within online

registration / via SID- If so, please check that they declared their placement(s) at

the start of registration. They can return to the Placements

question if needed by closing their browser (without

completing registration) and returning to online registration. If

they have completed registration they will need to contact

SID.

I’m stuck!

Don’t worry - sometimes you are not able to solve the problem and

instead it needs to be escalated to a specialist team.

• Student should log a SID enquiry:

• report the error in online registration

• go to the Help & Support tab in MyExeter

• visit / call / email SID

Any questions?

Contact us:

Email: sr-admin@exeter.ac.uk

Tel: Sophie x2205 Ashley x3026 Nicky x2211 Sandy x3713