View
224
Download
2
Tags:
Embed Size (px)
DESCRIPTION
The Heritage Lottery Fund (HLF) was set up in 1994 to distribute money raised by the National Lottery to heritage projects throughout the UK. In their first 12 years they awarded over £4 billion in grants to over 26,000 projects, from multi‐million‐pound investments in well‐known sites and buildings to small grants making a big difference to community groups. The HLF have a range of grant programmes for projects of different types and sizes They have designed this guidance to help you think about creating new opportunities for volunteers in your project.
Citation preview
Thinking about... Volunteering
February 2009
You can get more copies of this guidance by:
• downloadingitfromwww.hlf.org.uk;
• phoningourhelplineon020 7591 6042;
• contactingusbytextphoneon020 7591 6255; or
• usingTextDirect18001 020 7591 6042.
Ifyourequireacopyofthisguidanceinanalternativeformat(largeprint,brailleor audioversion),orifyourfirstlanguageisnotEnglish,wecanprovideitintheappropriateformatorlanguageifyouaskus.ItisalsoavailableinWelsh.
Contents1 Introduction 32 Our aims 3 2.1 Meeting our aims 33 What do we mean by volunteering? 44 Why encourage volunteering? 65 Barriers to volunteering 66 Planning your volunteer activity 77 What we fund 88 Volunteer time as a non-cash contribution to your project 99 What kinds of activities can volunteers do in heritage projects? 1010 Training volunteers and volunteer managers 1211 What do we look for in a project with volunteers? 1312 Sources of advice and information 19 12.1 Volunteering organisation 19 12.2 General volunteering information and organisations 21 12.3 Sources of good practice 22 12.4 Breaking down barriers 26 12.5 Targeting particular age groups 26 12.6 Training 29 12.7 Heritage sector organisations 31 12.8 General 34
Appendix Our grant programmes 35
Our offices 37
Heritage Lottery Fund
Thinking about... Volunteering
2
1 IntroductionTheHeritageLotteryFund(HLF)wassetupin1994todistributemoneyraised bytheNationalLotterytoheritageprojectsthroughouttheUK.Inourfirst12yearsweawardedover£4billioningrantstoover26,000projects,frommulti‑million‑poundinvestmentsinwell‑knownsitesandbuildingstosmallgrantsmakingabigdifferencetocommunitygroups.Wehavearangeofgrantprogrammesforprojectsofdifferenttypesandsizes–seetheAppendixformoreinformation.
Wehavedesignedthisguidancetohelpyouthinkaboutcreatingnewopportunitiesforvolunteersinyourproject.
Wecanofferadvicebefore you apply,butfirstpleaseuseourwebsite www.hlf.org.uk to:
• readtheguidanceintheapplicationmaterialsforthegrantprogrammeyou are interested in;
• decidebroadlywhatyouwanttodoandroughlyhowmuchmoneyyouarelikelytoaskusfor;
• fillinapre‑applicationenquiryformonlineorinhardcopy;and
• senditthroughourwebsiteorsendittoyourcountryorregional HLFteamwhowillthencontactyoutoofferadviceonyourproject.
2 Our aimsHLFgivesgrantstosupportawiderangeofprojectsinvolvingthelocal,regionalandnationalheritageoftheUnitedKingdom.
Wehavethreemainaimswhichrelatetolearning,conservationandparticipation.
Toreceiveagrantyourprojectmust:
• helppeopletolearnabouttheirownandotherpeople’sheritage.
Yourprojectmustalsodoeitherorbothofthefollowing:
• conservetheUK’sdiverseheritageforpresentandfuturegenerationstoexperienceandenjoy;
• helpmorepeople,andawiderrangeofpeople,totakeanactivepartinandmakedecisionsaboutheritage.
2.1 Meeting our aimsThereareanumberofwaysyoucanmeetthetwoaimsthatfocusonpeople.Wehavedescribedthesebelowwithalinktotheguidanceoneach.
Heritage Lottery Fund
Thinking about... Volunteering
3
Help people to learn about their own and other people’s heritage
WecallthisourLearning aim.Therearethreemainwaysyoucanmeetthisaim:
• provideinformationaboutyourheritageandinterpretitforpeople–forfurther information see Thinking about interpretation;
• createopportunitiesforpeopletogainneworincreasedskills–forfurtherinformation see Thinking about training; and
• holdeventsoractivitiestohelpthegeneralpublicorparticulargroupsofpeoplelearnaboutyourheritage–forfurtherinformationseeThinking about learning.
Yourprojectmightdooneofthesethingsoracombinationofthemdependingonitssizeandscope.
Help more people, and a wider range of people, to take an active part in and make decisions about heritage
WecallthisourParticipationaim.Therearethreemainwaysyoucanmeetthis aim:
• createopportunitiesforpeopletovolunteerinyourproject–therestofthisguidancewillhelpyouthinkaboutvolunteersinheritageprojects;
• helpyourcommunitytotakeanactivepartinyourproject,includinghelpingpeoplemakedecisionsaboutheritage–forfurtherinformationseeThinking about community participation; and
• developnewand/orwideraudiencesforyourheritage–forfurtherinformation see Thinking about audience development.
Yourprojectmightdooneofthesethingsoracombinationofthemdependingonitssizeandscope.
AlthoughyoudonothavetomeetourParticipationaimifyouarecarryingoutconservationworktoyourheritage,weencourageyoutothinkabouthowthepubliccantakeanactivepartinyourproject,forexampleintheconservationitself.
3 What do we mean by volunteering?ArangeofdefinitionsofvolunteeringexistsintheUK.HLFadoptsthedefinitionpublishedintheVolunteeringCompactCodeofPractice:
‘Volunteeringis...anactivitythatinvolvesspendingtime,unpaid,doingsomethingthataimstobenefittheenvironmentorindividualsorgroupsotherthan(orinadditionto)closerelatives.’
Peoplevolunteerformanydifferentreasons.Theymaychoosetovolunteertodevelopskills,ortogainexperiencebyputtingexistingskillstousethatweredevelopedinadifferentcontext,ortoaddinteresttoaCV.Somepeoplewantto
Heritage Lottery Fund
Thinking about... Volunteering
4
putsomethingbackintoanorganisationthathashelpedorinspiredthemandotherswanttosupportanorganisationwhoseidealstheyidentifywith.Othersmaywanttomeetpeople,keepactive,experienceanewsenseofindependenceordosomethingworthwhilewiththeirsparetime.
Volunteersvarywidelyinthecommitmenttheyareabletogive.Somevolunteersarehappytojoinanorganisationindefinitelyandkeeptheircontributionflexiblewhileotherswouldprefertovolunteeronspecificprojectswithabeginningandanend.Somevolunteerswanttoworkoutdoorsandlikephysicallabour;othersmightprefertocompletetasksfromhome.Youshouldofferavarietyofopportunitiesinyourprojecttoappealtothewidestnumberofpeople.
Researchbysomelargeorganisationsthatrelyonvolunteershasshownthataheritagevolunteergroupisrarelyfullyrepresentativeofthelocalpopulation.Wearekeentohelpbroadentherangeofpeoplewhovolunteerandsowewelcomeapplicationsforvolunteeringprojectswhichaimto:
• increaseopportunitiesforheritagevolunteeringbypeopleofallages,abilitiesandbackgroundstoincreasediversityinyourorganisation;
• increasethequalityofheritagevolunteeringopportunities;
• matchimportanttasksintheheritagesectorwiththerightpeople;
• providetailoredtrainingandsupportforvolunteers;and
• offertastersessionsasawaytoencouragenewvolunteers.
VolunteersfromallwalksoflifehaveavitalroleinsecuringthefutureoftheheritageintheUK.Heritagevolunteeringcanincludeforexample:
• youngpeoplegivingtheirtimeasconsultantstoamuseumtohelpcreateachild‑friendlyexperienceortocurateanexhibition;
• skilledprofessionalsofferingfundraising,learning,businessplanningorITskillstoheritageorganisations;
• olderpeopletestingouteasyaccessroutesinhistoricbuildingsandlandscapes;
• localpeoplegivingtheirtimetorunanoralhistoryprojectincludinginterviewingotherstocollecttheirmemories;
• unemployedpeopleinvolvedintherestorationofhistoricsteamengines;
• adultswithdisabilitiesprovidingguidedtoursinlocalnaturereserves;or
• anyoneinvolvedindecision‑makingasaTrustee,memberofaFriendsgrouporprojectmanagementteam.
Heritage Lottery Fund
Thinking about... Volunteering
5
4 Why encourage volunteering?Volunteeringisavibrantexpressionofactivecitizenship.Itisapowerfulforcefor socialchange,bothforthosewhofulfiltheirpotentialthroughvolunteeringandforthewidercommunity.Volunteerscanoffersupport,expertiseandinnovationtoanyorganisation,enhancingimpactandaddingvalue.
Volunteeringcan:
• helpanorganisationachieveitsaimsandobjectives;
• enablemoretaskstobecompleted;
• allowservicestobeextendedbeyondthecoreorhelptorespondtoshort‑term demand;
• giveaccesstonewskillsandenhanceaprojectwithwiderexperienceandanexternalperspective;
• createimportantlinkswiththecommunityandprovidepowerfulambassadors for an organisation;
• promoteuserinvolvementandkeeptheorganisationintouchwithgrassrootsfeelingsandperceptions;and
• providepartnershipfundingforexternalgrants.
5 Barriers to volunteeringTherecanbeanumberoffactorsorbarriersthatstoppeoplefromvolunteering.Theymayincludephysicalbarriers,theattitudesofindividuals,oraccesstoopportunitiesinsociety.
Examplesinclude:
• opportunitiestovolunteerbeinglocatedfarfromwherepotentialvolunteers liveorwheretransportispoor;
• thecosttotheindividualofvolunteering;
• physicalbarriersatyourbuildingorsiteforpeoplewithdisabilities;and
• thecultureoforganisationsthemselves,whichdonotseemwelcomingtopeoplewhodonotfittheircurrentvolunteerprofile.
WeexpectyoutomeetyourobligationsasaserviceproviderundertheDisabilityDiscriminationActaspartofyoureverydaybusiness.Wecanconsiderthecostsofreasonableadjustmentstoovercomebarrierswhichwouldstopdisabledpeople volunteering(suchasimprovementstophysicalaccessorprovidingauxiliaryaids andservices)wherethesearepartofawiderprojectandyouintendtoreachouttodisabledpeopletobevolunteers.SeeourguidanceThinking about improving your project for disabled peopleforfurtherinformation.
Heritage Lottery Fund
Thinking about... Volunteering
6
Heritage Lottery Fund
Thinking about... Volunteering
7
Weencourageyoutothinkaboutpossiblefinancialbarrierstovolunteeringandtoincludereasonablecoststoovercomethesebarriers;seeSection7forfurtherinformationonwhatwefund.
6 Planning your volunteer activityYouneedtotellushowvolunteerswilltakepartinyourprojectandhelpyoutomeetyouraims.Inyourfirst‑roundHeritageGrantsapplicationyouneedtoprovideanoutlinedescriptionofwhatvolunteerswilldo,whatbenefitstheywillbringtoheritageandwhatbenefitsyourprojectwillbringtothem.
Ifyouareawardedafirst‑roundpass,youractivityplanmustincludefulldetailsofallaspectsofvolunteeringinyourproject.Thisincludes:
• whatyouwilldotorecruitanynewvolunteers;
• whatvolunteerswilldointheproject;
• yourtargetsforvolunteering;
• howyouwillmanageyourvolunteers;
• howyouwilltrainanddevelopyourvolunteers;and
• howyouwillevaluatewhattheyachieve.
Atbothroundsyouwillbeaskedtoprovideuswiththecostsassociatedwiththis volunteeringactivity.Thissectionandthenextsetsoutsomeofthecostsyoumight wanttoconsiderwhenplanningthecreationofvolunteeringopportunitiesinyourproject.
Volunteersgivetheirtimefreelyandareexcellentvalueformoney,buttheyarenotcostfree.Whenputtingyourprojecttogetherwewillexpectyoutobalancethelevelofvoluntaryactivityagainstthecostofmanagingit.Forinstance,wherecontinuity,reliabilityandconsistentqualityarecriticaltotheproject’ssuccess,itmightbemoreeffectiveorbettervalueformoneytotakeonanewsalariedmemberofstaffthanrecruit,trainandmanageanumberofvolunteersoverthelifetimeoftheproject.
Beforeinvolvingvolunteersinyourprojectyoushouldconsiderallofthecostsinvolved,including:
• Recruitment Ifyouintendtorecruitnewvolunteersthroughyourprojectyouwillneedappropriatepublicitymaterialsand/oradvertsthataredesignedtoencourage thepeopleyouwanttotarget.
• Training Volunteerswillneedafullinductiontoyourorganisationinadditiontoanytraininglinkedtoindividualtasks.Forexample,volunteersmayrequirehealth andsafetytrainingoracourseindrystonewalling.
• The opportunity to claim expenses Volunteersshouldnotbeoutofpocket.Themainexpensesarelikelytobereasonabletravelcoststoandfromtheplaceofvolunteering,anytravellingtheyneedtodoaspartofthetasktheyareinvolvedwith,andbasicmealcosts.Somevolunteersmayneedtoclaimchildcareandotherexpenses.
• Space and equipment Dependingontherole,volunteersmayneedadesk,accesstoatelephoneandcomputer,orspecialistclothing,toolsorequipment.Volunteerswithdisabilitiesmayneedspecialadjustmentstotheworkplace,suchasergonomicallydesignedkeyboardsornewcomputersoftware,inorderforthemtovolunteer.
• Management Likestaff,volunteersperformbestwhentheyareeffectivelymanagedandyouwillneedtoallocatestaff,timeandresourcesappropriately.
• Insurance cover Allorganisationswhichinvolvevolunteersshouldhaveaninsurancepolicythatcoversvolunteers.Volunteersshouldbecoveredeitherunderemployer’s liabilityinsuranceorpublicliabilityinsuranceanddependingonthetypeofworkinvolvedyourorganisationmayneedprofessionalindemnityinsuranceaswell.Policiesshouldexplicitlymentionvolunteersbecausetheymaynotautomaticallybecovered.
Theexperienceofvolunteeringcangobadlywrongiforganisationsusevolunteers toavoidhavingtopaystaff,orlacktheresourcestosupportandtrainthemproperly.Ifpeoplehaveabadvolunteerexperiencetheirtalentsmaybelosttotheheritagesectorforgood.Theymaytellfriendsandfamilyabouttheirbadexperiencessothatotherpotentialvolunteersareputoff.Poorlytrainedvolunteers coulddodamagetoyourheritage.
7 What we fundSomeorganisationsaskustofundprojectswhosefocusisonincreasinganddiversifyingvolunteeropportunities.Otherorganisationsincludevolunteersaspartofawidercapitaloractivityproject,forexample,majorworkstoamuseumorlandscapeoracommunityoralhistoryproject.WewillonlyfundcostsrelatingtovolunteerswhoaredirectlyinvolvedindeliveringyourHLFproject.
Wewillexpectyoutodifferentiateclearlybetweenvolunteersandotherpeopletakingpartin,orbenefitingfrom,yourprojectandexplainwhyyouwanttoinvolvevolunteersinspecifictasks.Forexample,ifyourprojectinvolvesmakingoralhistoryrecordings,wewillfundthetimeofvolunteerrecordersbutwewouldnotexpecttheinterviewees’timetobeaddedtoyourprojectcosts.Ifyourprojectincludesaneventinvolvingahistoricalre‑enactmentsocietysuchastheSealedKnot,wewillfundthetimeofvolunteerstewardsandorganisersbutnotthetimeofthesocietymembers,evenwhentheyaretakingpartinavoluntarycapacity.Inabiologicalrecordingproject,wewillfundthetimeoftrainedvolunteerrecorders,butwewouldnotexpecttofundthetimeofthosewhoare
Heritage Lottery Fund
Thinking about... Volunteering
8
learningtorecordonjustoneoccasion,forexampleatafamilyopendayordrop‑insession,evenwhenthesepeopleareaddingrecordstotheoverallprojecttargets.
Herearesomeexamplesofthethingswewillfundinaprojectinvolvingvolunteers:
• outofpocketexpensestoincludetransportandanymealsawayfromhome,wherenecessary.Youcanbuildreasonableexpensesintoyourapplication(wewouldnormallyexpectyoutohaveaclaim‑with‑receiptprocedureinplace);
• childcarecosts,wheretheseareabarriertovolunteersfromaparticularsocialgroup;
• trainingandtheproductionofrelatedtrainingresourcesforvolunteers(seeSection9,below);
• essentialequipmentsuchastools,protective/visibleclothingorIT;
• anewstaffposttorecruit,manageandco‑ordinatevolunteerswherevolunteernumbersarehighenoughtowarrantit;
• therefurbishmentofaspacetoaccommodatevolunteersandtheirequipment,wherethisisessentialforthewiderproject;and
• reasonableadjustmentsinordertoovercomebarrierstopeoplewithdisabilitiesvolunteering,wherethesearepartofawiderprojecttargetingdisabledvolunteers.
Wewillexpectyoutoprovideadetailedbreakdownofanycostsyouincludeinyourbudgetaspartofyoursecond‑roundHeritageGrantsapplication.
8 Volunteer time as a non-cash contribution to your projectWeareabletocountthetimethatvolunteersgivetoyourprojectasanon‑cash(oran‘inkind’)contributiontothecostsofyourproject.Thisappliestoallourgrantprogrammesandmeansthatcommunityandvoluntarygroupscan,forexample,applytoourYourHeritagegrantprogrammeforanawardofupto£50,000withouthavingtomakeacontributionincash.
Forlargerprojectsweexpectthenon‑cashcontributiontobeproportionatetothesizeofthegrant.Forexample,inprojectsdeliveredunderourHeritageGrantsprogramme,wedonotallowall partnership funding to be in the form ofvoluntarytimeandweexpectyoutoprovidecashfromyourorganisationorfromothersources.
Wehavesetthreelevelsforcostingvolunteertime:
• unskilledtaskscanbecostedatupto£50perday.Thismightincludebasicgardeninginapark,stewardingatacommunityheritageeventorgeneralmaintenancework;
Heritage Lottery Fund
Thinking about... Volunteering
9
• skilledtaskscanbecostedatupto£150perday.Thismightincludetrainingindrystonewallbuildingtechniques,verifyingdatainaspeciesidentification projectorplanningandleadinganeducationworkshop;and
• professionaltaskscanbecostedatupto£350perday.Thismightincludeprovidingarchitecturalplans,writingabusinessplanorcreatinganinterpretationstrategyorlearningactivities.
Ifyouarebuildinginvolunteertimeaspartofthepartnershipfundingforyourproject,youwillneedtobeabletojustifythevalueofthesecontributionswithrelevantdocumentswhenclaimingyourgrant.Wewillaskyoutoproducevolunteertimesheets,signedbyanauthorisedperson.
9 What kinds of activities can volunteers do in heritage projects?
Thissectiongivesanideaofthekindsofactivitieswewillsupportinaprojectbutisnotexhaustive.Wehavesplitthesectionintodifferentheritagesectorsbutinrealitymanyoftheideaslistedunderonesectorwillbetransferabletoanother.
Museums, libraries and archives:
• compilingloanboxesandleadingworkshopsaspartofaprojecttobroadentheoutreachofamuseumservice;
• helpingastafforaFriendsgroupresearchandcurateanexhibition;
• conservationoftextilesandthecreationofperiodcostumestobepartofadressingupexperienceinaninteractivegallery;
• helpingyoungpeopleaccessheritagecollectionsinalocallibraryandcreatingawebresource;
• helpingtomeettheneedsofamorediverserangeofvisitorsasfrontofhousevolunteers;
• organisingaseriesoftalks;
• conservationtaskssuchasstamping,labellingboxingandrepackagingaspartofanarchiveredevelopmentproject;or
• describing,indexing,transcribingandtranslatingrecordsaspartofaprojectgivingwideraccesstoalocalarchive.
Historic buildings:
• conductingaccessaudits;
• makingahousecomealiveforvisitorsbydressinginperiodcostumesandinterpretingitshistorythroughroleplay;
Heritage Lottery Fund
Thinking about... Volunteering
10
• demonstratingconservationskillssothatvisitorscanseeandunderstandhowpeoplelivedorworkedinthepastandhowhistoricpropertiesaremaintained today;
• leadinggardenwalks;
• recordingandmaintainingmonumentsinlocalburialgrounds;
• demonstratingtraditionalruralskills;
• formingaTrustandapplyingtoHLFtorescueandgiveasustainableusetoaredundantchurch,barnorotherproperty;
• diggingatarchaeologicalsites;or
• creatingwebsitesand/orfilmsaspartofawiderlearningproject.
Industrial, maritime and transport:
• joiningaTrusttotakeforwardafishingboatrestorationprojectandhelpingtointerpretitforthepubliconceseaworthy;
• organisingtrainingforfellowvolunteerstohelpmakeasiteorcollectionmoreaccessible;
• restoringsteamlocomotivesandpassingonthenecessaryskillstoyoungpeopleaspartofaccreditedtraining;
• skipperingcanalboatsforaseriesoflivinghistorydays;
• touringamobileforgetodemonstratehowpeoplelivedandworkedinthe past;
• helpingtoredisplaytransportcollectionstobringthemuptodateandmakethemmoreaccessible;
• interviewingformertransportworkers,forexample,thosefromformerBritishcolonies,aspartofanoralhistoryandinterpretationproject;or
• providingfamilyactivityeventsforvisitorstoahistoricrailway.
Community heritage:
• deliveringareminiscenceoutreachprojectforamuseum,visitingtheelderlyincarehomeswithitemsfromthecollection;
• organisingahistoricalre‑enactmenttoencouragefamilylearningataheritage site;
• deliveringanoralhistoryproject,forexample,basedonalocalsocialhistory theme;
Heritage Lottery Fund
Thinking about... Volunteering
11
• organisingcommunityeventsandfundraisinginitiatives;or
• contributingtoanexhibitionbyresearchinglocallanguageanddialects.
Land and biodiversity:
• bringingacommunitytogethertorestorealocalnaturereserve;
• recordingvarioushabitatsandspeciesandfeedingintoLocalBiodiversityActionPlantargets;
• buildingafit‑for‑purposeponddippingareaonawetlandssite;
• leadingwoodlandwalks;
• reed‑cutting,footpathconstructionandotherlandscapemaintenance;
• demonstratingorteachingtraditionalcraftskills;or
• teachingyoungpeoplehowtomonitorandrecordmarineenvironments.
Parks:
• helpingwithasummerplayschemeinalocalauthorityrunpark;
• servinginacommunityruncaféorshop;or
• helpingtocreateaccessiblenaturetrailsinacountypark.
10 Training volunteers and volunteer managersThetrainingyouoffertovolunteerswilldependonthekindsoftaskstheywillbe doing,thenumberofvolunteersyouneedtotrainandtheresourcesyouhaveavailable.Therearethreemainwaysofdeliveringtraining:
• on-the-job-training,whereamemberofstafforanothervolunteershowsthe volunteerhowtodothetaskandsupervisesthemastheydoit.Thisislowcostandappropriatewhenyouhavesmallnumbersofvolunteersandthetaskstheywillbedoingarerelativelystraightforward.
• in-house training programme,wherein‑depthknowledgeaboutissuesortasksisnecessary.Forexample,volunteersworkingwithvulnerablepeoplemightneeddetailedtrainingonsettingboundariesandprotectionofchildren.Thisrequiressomeresourcetodevelopacourseandtheassociatedmaterialsaswellaspeoplewhoareconfidentcommunicatorsandareup‑to‑dateoncurrentthinkingaboutlearningstyles/trainingtechniques.Itismostappropriatewhenyouaretakingonnewvolunteersingroupsanditishelpfultodrawonspecificexamplesandcasestudiesrelevanttoyourheritage.
Heritage Lottery Fund
Thinking about... Volunteering
12
• external training,wherevolunteersattendanopenpubliccourseoryoubuy inatrainertorunacourseforyourorganisation.Thiscanbeanexpensivewaytoprovidetrainingbutitmightbeworthitifyourvolunteersneedtolearncomplexorspecialistskills.Youwillneedtosourceappropriatecourses inyourlocalarea–yourVolunteerCentre,FurtherEducationcollegeoradult educationcentremightbeabletohelp.Theremightbewaysyoucansharethecostsofprovidingtrainingwithotherorganisationsinyourarea.
Someorganisationsgivetheirvolunteersanopportunitytogainaccreditationorformalrecognitionfortheirtraining.Individualvolunteersmightprefernottotakeuptheseopportunities,butforsomevolunteers,includingmanyyoungpeople,accreditationwillbeanincentivetovolunteer,increasingthelikelihoodofgainingpaidworkfromvoluntaryexperience.Possibleawardsinclude:
• NationalVocationalQualificationsandScottishNationalVocationalQualifications(S/NVQ);
• OpenCollegeNetworkcredits(OCN);
• professionalorindustryawardssuchastheConstructionSkillsCertification SchemeortheProfessionalAccreditationofConservator‑Restorers(PACR);
• theCertificateinCommunityVolunteeringawardedbytheAwardSchemeDevelopmentandAccreditationNetwork(ASDAN);and
• schemesthatencourageyoungpeopletovolunteersuchas‘v’programmes,theYouthAchievementAward,thePrince’sTrustVolunteerprogrammeandtheJohnMuiraward.
Propermanagementandsupportforvolunteersiscrucialandisaresourceintensiveexercise.Inadditiontotrainingandsupervision,volunteersoftenneedadditional encouragementandsupporttoensuresatisfactionintheirrole.Evenifyourorganisationdoesnothaveavolunteermanager,itisgoodpracticetohavesomeonewhoisspecificallydesignatedtocoordinateanddeployvolunteersaspartoftheirrole.Wecanhelpfundanytrainingthatthisvolunteercoordinatormightneedinordertomakesureyourprojectisdelivered.
Accreditedawardsforvolunteermanagementtrainingareavailablethroughanumberoforganisations.Theremaybeopportunitiestolinkwithothervolunteer schemeswhichofferaccreditation,ortolinkwithorganisationssuchastheBritish TrustforConservationVolunteers(BTCV),whichcanoffertraining(seeSection12 formoreinformation).YouwillfindmoreinformationonheritagetrainingandskillsinourguidanceThinking about training.
11 What do we look for in a project with volunteers?Wearelookingforwellplannedprojectswhicharelikelytodeliverhighqualityvolunteeringopportunities.Ifyourprojectisprimarilyfocussedontrainingcurrent volunteersand/orrecruitingnewones,weexpectyoutoaddresssomeofthequestionsinthetablebelowwhenyouplanyourproject.Workingthroughallthequestionswillleadyoutobestpracticeinthefieldofvolunteering.Weexpect
Heritage Lottery Fund
Thinking about... Volunteering
13
applicantsforHeritageGrantstostriveforbestpracticewhenwritingsecond‑round activityplansandweencourageyoutoincludecostsforvolunteersupportactivities wherethesewillhelptomoveyourorganisationforwardand/orprovideindividualswithabetterexperience.
Ifyourepresentasmallvoluntarygroup,youwillfindusefultipswithinthetablebelowbutweappreciatethatyouareunlikelytobuildalloftheseelementsintoyourproject.
Heritage Lottery Fund
Thinking about... Volunteering
14
Your policy for delivering volunteering opportunities
Organisations that involve volunteers need a Volunteering Policy.
• DoyouhaveaVolunteeringPolicy?
• Doesyourpolicyhaveclearandinclusiveaimstopromotevolunteering?
• IsyourpolicyendorsedbyyourChiefExecutiveandBoardofTrustees?
• Howisyourpolicypromoted,reviewedanddeveloped?
• Arepaidstaffawareofandsupportiveofthepolicy?
• Howwilltheprojectmakeadifferenceorpluggapsinprovisionortargetexcludedorunder‑representedgroups?
• Howdoestheproposedprojecthelpyourorganisationdeliveritsvolunteeringpolicy?
The quality of your project planning
Pre-application consultation and detailed planning will increase the chances of your project being funded.
• Haveyoucarriedoutaneedsassessmentofyourproject?Whydoyouneedvolunteerstocarryoutyourproject?
• Haveyouconsultedthegroupsandorganisationsyouwanttoworkwith,includingyourcurrentvolunteers?
• Doyouhavepartnershipswithcommunityorganisationsthatwillallowyoutorecruitadiverserangeofvolunteers?
Heritage Lottery Fund
Thinking about... Volunteering
15
• Doyouhaveaprojecttimetablewhichidentifiesactivities,contentandtherolespeoplewillfulfil?Forexample,givingdetailsofwhatkindsofpeopleorcommunitygroupswillbeinvolvedandselectedfortasks,thetrainingapproachesthatwillbeused,themilestonesthatyouhaveidentifiedandtheoutcomesthatyouareaimingtoachieve.
• Inyourapplicationwewillexpectyoutogivequantifiedtargetsforthenumbersofvolunteersyouwillinvolveand/ortrain.
Volunteering expertise and management issues
Tip:CriminalRecordBureauchecksarefreeforvolunteersbutareonlyavailableforthosewhohavesolechargeofchildrenorvulnerableadults.Rememberthattheprocesscantakesome timesoplanahead.
Tip:Someorganisationshaveavolunteerforumsothatvolunteerscanfeedtheirperspectivesintoorganisationalstructures.
Organisations need structures and systems that properly integrate and support volunteers.
• Whowillmanagethevolunteers?
• Arethestaffwhowillrecruitandmanageyourvolunteerstrainedandexperienced?Ismanagingvolunteersintheirroledescription?
• Ifyouarerecruitinganewsalariedvolunteermanageraspartofyourproject,haveyouprovidedajobdescription?
• Arevolunteers,includingelderlyandyoungpeople,coveredbyyourinsurance?
• Whowillensurethatriskassessmentsfortasksinvolvingvolunteersarewrittenandkeptuptodate?
• Howdovolunteersfitintoyouroverallmanagementstructure?
• Doyouhaveavolunteerhandbook,whichprovidesusefulinformationforstaffandvolunteersonyourorganisation’spoliciesandprocedures,includinghealthandsafety,loneworking,childprotection,vulnerableadultspoliciesetc?
• Doyouprovideaninductiondaywithinputfromseniorstaff?
• Doyouhaveproceduresinplacetoregularlyreviewvolunteertasksandperformance?
• Doyouprovidemeasurablegoalstailoredtoindividualvolunteers?
• Doyouenterintovolunteeringagreementswithvolunteers?
Heritage Lottery Fund
Thinking about... Volunteering
16
Budgets Volunteers are not cost free.
• Doyouhaveabudgetforrecruiting,trainingandmanagingvolunteers?
• Doyouhaveabudgettopayexpensesshouldtheyberequired?
• Doyouencouragevolunteerstoclaimandhaveclearproceduresinplace?
Meeting your volunteers’ needs
Someone in your organisation should have the responsibility to help volunteers develop their skills to fulfil their duties within your organisation and as part of their personal development.
• Arethevolunteeringopportunitiesofferedbyyourprojectlikelytoappealtoyourtargetaudience?
• Doesyourprojectoffercontent,activitiesandtraining methods appropriate to the needs and abilitiesofallthoseatwhomitisaimed?
• Howwilltheprojecttackleissuesofdisadvantage,socialexclusion,culturaldiversity,orspecialeducationalneeds,ifappropriate?
• Doyouhaveaflexiblerangeoftasks,includingtheopportunityforpeopletovolunteerfromhome?
• Howwillyouensurethatexpensesincurredbyvolunteersarenotabarriertoaccess?Willyoureimburseout‑of‑pocketexpenses(againstreceiptsorotherevidence)?
• Areyouawareofbenefitrulesonvolunteeringinordertoadvisevolunteers?Areyourexpensepaymentsstructuredsothatvolunteersinreceiptofsocialsecuritywillsuffernoreductioninbenefits?
Heritage Lottery Fund
Thinking about... Volunteering
17
Volunteer recruitment
Tip:Lengthyapplicationforms can be a barrier tolotsofpotentialvolunteers.Keepanyformssimple.
In recruiting and sustaining volunteers it is important to match their skills, constraints and aspirations with the activities and responsibilities of the tasks involved and to review these regularly.
• Doyouhavepublicitymaterialsthatareinclusiveandlikelytoappealtothepeopleyouwouldliketoencouragetovolunteer?
• Arethesematerialsintherightformat/languageanddisplayedintherightplacestoencourageyourtargetaudience?
• Doyoudefinetasksintermsofresultstoencouragevolunteers?
• Doyouhaveastructuredrecruitmentproceduresothatapplicantscantellyouaboutwhytheywanttovolunteer,whattheywanttodoandthetimetheycangive?
• Doyouinterviewcandidatesandaskforreferences?
• Doyouprovidetastersessionsandtrialperiodsasasafetynetforthevolunteerandyourorganisation?
Volunteer spaces If you are expanding your volunteer force you may need to expand the facilities available to them.
• Ifyouareproposinganeworrefurbishedspaceforvolunteeractivity,canyoushowthatitisnecessaryandthattheneedsofusershavebeentakenintoaccountinitsdesign?
• Istheaccommodationlargeenoughand‘fitforpurpose’?
Rewarding and retaining volunteers
Motivating and thanking volunteers is important.
• Doyouoffertrainingthatistailoredtoindividuals’needs?
• Doyouofferaccreditationorformalrecognitionforthistraining?
• Doyouorganiseeventsforyourvolunteerstothankthemfortheireffort?
Heritage Lottery Fund
Thinking about... Volunteering
18
Evaluating volunteers’ contribution
Evaluating the impact of volunteering on your project can help promote volunteering inside and outside the organisation and improve the way volunteers are involved.
• Howwillyoumonitorthetargetsinyouractivityplan?Forexample,howwillyouknowifyouhavereachednewvolunteers?
• Howwillprojectoutcomesbemonitored?
• Howwillyouensurethatevaluationtakesplacethroughoutyourprojectnotonlyattheend?
• Doyourevaluationstrategiesuseanappropriaterangeofquantitativeandqualitativemethods?
• Willeveryoneinvolvedintheproject,forexample,partnerorganisations,beincludedinitsevaluation?
• Howwillyouensurethattheresultsofanyevaluationarefedintoyourcurrentprojectandfuturepractice?
‘Investing in Volunteers’ standard
Note:HLFwillexpectyour organisation to fundtheachievementofthisstandard.Feeswillvarydependingonthesizeofyourorganisation.
Working towards this standard will provide your organisation with the opportunity to review current policies and practices against a recognised benchmark.
Haveyouconsideredworkingtowardsthisnationallyrecognisedbenchmarksothatyourvolunteersandexternalorganisationswillhaveconfidenceinyourorganisation’sabilitytoprovideagoodstandardofmanagement?
Securing lasting benefits
• Haveyouexplainedhowtheprojectwillsecurelastingbenefits?Forexample,throughcontinuedpartnerships,theongoinguseofanewvolunteerhand‑book,orthroughworkcontinuedbybettertrainedvolunteers?
12 Sources of advice and informationThissectionlistsorganisations,groupsandwebsiteswhichprovideusefulinformationandcanhelpyouplanandcarryoutvolunteeringprojects.Itisdivided intosixsections:Volunteeringorganisations;Sourcesofgoodpractice;Breakingdownbarriers;Training;Heritagesectororganisations;andGeneral.
12.1 Volunteering organisations
England
Volunteering England
www.volunteering.org.uk
Helplineandtextphone(freeofchargeandopenMon–Fri9.30am–5.30pm):08000283304;Email:[email protected]
VolunteeringEnglandisthenationalvolunteerdevelopmentorganisationforEngland.Itworksstrategicallyacrossthevoluntary,publicandprivatesectorstoraisetheprofileofvolunteeringasaforceforchange.Itprovidessupportsystemstoassistanyoneinvolvedwithvolunteers,includingahelplineandanemailbulletinonlatestdevelopments.Volunteeringmagazineisavailabletomembers.
Volunteer Centres (England only)
www.volunteering.org.uk/finder
VolunteerCentresareone‑stopshopswherepeopleinterestedinvolunteeringcanaccessinformation,adviceandsupport.Thereareover350volunteercentres(formerlyvolunteerbureau)inEngland.Theysupportindividualvolunteersandvolunteer‑involvingorganisationsatalocallevelandareaninvaluablesourceofinformationonrecruitmentandtrainingissues.
Institute for Volunteering Research
www.ivr.org.uk
TheInstituteforVolunteeringResearchaimstodevelopknowledgeandunderstandingofvolunteeringandthepolicycontextinwhichitoperates.
Student Volunteering England
www.studentvolunteering.org.uk
Anetworkthatpromotesstudentvolunteeringasauniqueopportunityforstudents:toincreasetheirknowledge,skillsandabilities,tounderstandandappreciatethediversityofoursociety,andtoworkinpartnershipwithcommunitiesformutualbenefit.
Heritage Lottery Fund
Thinking about... Volunteering
19
The ‘v’ charity (England)
www.wearev.co.uk
AcharitysupportedbyfundsfromtheTreasuryandcorporatesponsorshipthatistaskedwithdeliveringanationalframeworkforyouthactionandengagement.Thewebsitegivesdetailsofregulargrantroundsaimedatorganisationsthatwanttocreatenewopportunitiesforyoungpeopletovolunteer.‘v’tookovertheactivityofMillenniumVolunteersin2007.
Youth Action Network (England)
www.youthactionnetwork.org.uk
Amembershiporganisationthatsupportsthedevelopmentofyouthvolunteering projectsacrossEngland.ItpublishesaregularnewsletterActivate.
Scotland
Volunteer Development Scotland (VDS)
www.vds.org.uk
VDSworksstrategicallyandinpartnershiptopromote,supportanddevelopvolunteeringinScotland.ItsmissionistoserveastheNationalCentreofExcellence tomaximisethepositiveimpactsofvolunteeringonindividuals,groups,organisations,communitiesandsociety.VDSwasapartnerinproducingtheScottish Executive’s Volunteering Strategy,Edinburgh,2004(ISBN0755941314).
Volunteer Centre Network Scotland (VCS)
www.volunteerscotland.org.uk
VolunteerCentresareone‑stopshopswherepeopleinterestedinvolunteeringcanaccessinformation,adviceandsupport.VolunteerCentresalsoprovideadviceandtrainingtovolunteeringinvolvingorganisations.ThereisVolunteerCentrecoverageineachlocalauthorityareainScotland–42inall–andeachcentreisalocallymanagedindependentvoluntaryorganisation.
Wales
Wales Council for Voluntary Action (WCVA)
www.wcva.org.uk
WCVAisthevoiceofthevoluntarysector.Itrepresents,supportsandcampaignsforvoluntaryorganisations,volunteersandcommunitiesinWales.Improvingthequalityofvolunteermanagementisamajor functionofWCVAVolunteering.Informationsheets,publications,trainingcourses and conferences can be found onthewebsite.
Heritage Lottery Fund
Thinking about... Volunteering
20
Volunteering Wales
www.volunteering-wales.net
OffersinformationaboutspecificvolunteeringopportunitiesinWales.
Northern Ireland
Northern Ireland Volunteer Development Agency (NICVA)
www.volunteering-ni.org
TheVolunteerDevelopmentAgencyprovidessupport,trainingandinformationonvolunteering,volunteermanagement,childprotectionandvoluntarymanagementcommittees.Itsmissionis‘strengtheningcommunitiesthroughthepromotionanddevelopmentofvolunteering’.
Voluntary Service Bureau (VSB)
www.vsb.org.uk
AstheVolunteerBureauforBelfast,Castlereagh,NorthDownandArds,VSBprovidesthesupportmechanismstoenableindividualstoaccessvoluntaryopportunities.Itswebsitelinkstoinformationabouttargetedprogrammes,publicationsandtheotherBureauxinNorthernIreland.
12.2 General volunteering information and organisations
The Compact (England only)
www.thecompact.org.uk
AsitedevotedtotheCompact,theagreementbetweentheGovernmentandthevoluntaryandcommunitysectorinEngland,devisedtoimprovetherelationshipbetweenthetwo.Publishedin1998,itsetsout:sharedvisionandprinciples;undertakingsfrombothsides;Government’scommitmenttorespecttheindependenceofthesector;andsystemstohelpmakesurethattheagreementworks.TheCompactissupportedbyfivecodesofgoodpracticeincludingCompact CodeofGoodPracticeonVolunteeringwhichcanbedownloadedfromthewebsite.
do-it.org
www.do-it.org.uk
AnawardwinningwebsitemanagedbyYouthNetUKwhichhelpspeoplefindvolunteeringopportunitiesintheirlocalarea.UKcharitiescanposttheopportunitiestheycanofferfreeofcharge.Thesiteprovidesgeneralinformationaboutallaspectsofvolunteering.
Heritage Lottery Fund
Thinking about... Volunteering
21
Community Service Volunteers
www.csv.org.uk
CSVworkstoreconnectpeopletotheircommunitythroughvolunteeringandtraining.Itscampaigntopromotevolunteering,CSVMakeaDifferenceDay(everyOctober),isthebiggestdayofdirectvolunteeringinthecommunityintheUK.CSVisoneofthelargestprovidersofemployeevolunteering,helpingbusinessestogetinvolvedinthecommunityandoneofthemajordeliverersoftheMillenniumVolunteersprogrammeforyoungpeople.Itrunsweekendvolunteeringprojectsforall.
The Prince’s Trust
www.princes-trust.org.uk
ThePrince’sTrustisacharitythathelpsdisadvantagedyoungpeopleaged13–30. Since1990,theTrusthasrunavolunteersprogrammeacrosstheUKgiving16–25yearoldstheopportunitytodeveloptheirconfidence,motivationandskills throughteamworkinthecommunity.
TimeBank
www.timebank.org.uk
TimeBankisacommunicationsorganisationdedicatedtovolunteering.ItrunsPR,marketingandonlinevolunteerrecruitmentcampaignsforawiderangeoforganisations.MindtheGapisaninitiativefromTimeBanktoencouragemoreBlackandminorityethnicpeopletovolunteer.
12.3 Sources of good practice
Getting started
Get it Right from the Start. Volunteer policies – the key to diverse volunteer involvement
NationalCentreforVolunteering(nowVolunteeringEngland),2002Downloadfrom:www.volunteering.org.uk
Thisfreeguideexplainswhatavolunteerpolicyshouldincludeinordertobeeffectiveandworkable.
Downloadinformationsheetsfrom:www.volunteering.org.uk
ArangeofvaluableinformationsheetsisavailableontheVolunteeringEnglandwebsite,ontopicsincludingaccreditation,healthandsafety,samplevolunteeragreements,screeningandpolicechecks,insuranceandvolunteeringandstatebenefits.
Heritage Lottery Fund
Thinking about... Volunteering
22
The Volunteer Recruitment (and Membership Development) Book
BySusanJEllisEnergize,2002,ISBN0‑940576‑25‑2
Topicsincludethinkingaboutwhyyourorganisationwantstoincludevolunteersaswellastipsonrecruitment.
Risk Management
ByKathrynDickieOrderonlinefrom:www.volunteering.org.uk
Auser‑friendlyguidetotheassessment,analysisandmanagementofriskforvolunteer‑involvingorganisations.
A Choice Blend: what volunteers want from organisation and management
InstituteforVolunteeringResearch,London,June2003Downloadfrom:www.ivr.org.uk
Thisreportfocusesonvolunteers’ownviews.Throughinvestigatingwhatmakesforasatisfyingandenduringvolunteeringexperience,itproposesamodelofprogressivevolunteerinvolvementwitheightpressurepointswhichcaninfluence aperson’slikelihoodofbecomingandstayingavolunteer.
From the Top Down
NationalCentreforVolunteering(nowVolunteeringEngland),summaryofabookpublishedin1996.Downloadfrom:www.volunteering.org.uk
Guideonhowtoencourageseniormanagerstosupportvolunteering.
Volunteer management
The Good Practice Guide
ByKateBowgett,KathrynDickieandMarkRestallNationalCentreforVolunteering,2ndedition,2002
Recommendedguideforvolunteermanagerswhichcoverseverythingfromcriminalrecordsscreeningtobenefitsrules,andfrominsurancetoexpenses.
Heritage Lottery Fund
Thinking about... Volunteering
23
Essential Volunteer Management
BySteveMcCurleyandRickLynch
User‑friendlyadvicecoveringissuessuchascreatingmotivatingvolunteertalks,recruitingandretainingvolunteers,trainingandvolunteer‑staffrelations.
Turn your organisation into a volunteer magnet
Editedby:AndyFryar,RobJacksonandFraserDyerDownloadfreefrom: www.volunteering.org.uk/Resources/publications/freeguides.htm#magnet
Ane‑bookwrittenbyvolunteermanagersforvolunteermanagersandcontains18shortarticlesaboutdifferentwaysofgettingandkeepingvolunteers,eachbyadifferentauthorfromtheUK,theUSorAustralia.
UK Volunteer Programme Managers Group (UKVPMs)
www.groups.yahoo.com/group/ukvpms
UKVPMsisaparticipativenetworkingandcommunicationgroupforallVolunteerProgrammeManagersworkingintheUK.UKVPMs’missionistoincreasethescope,scaleandqualityofbothvoluntaryactivityandthemanagementofvolunteers.UKVPMsseekstoachievethisbybringingVolunteerProgrammeManagerstogetherinavirtualcommunitytodeveloptheir skillsandknowledgeforthepurposeoftakingactiontowardsourcommongoals.
Voluntary Sector Skills
www.voluntarysectorskills.org.uk
Offersinformationonskillsdevelopmentinthevoluntaryandcommunitysector–forpaidstaff,volunteersandtrustees.
Volunteer Fundraising Code
Downloadfrom:www.institute-of-fundraising.org.uk
Abestpracticecodeforvolunteerfundraising.Thecodeisrelevanttothemanagersofvolunteerfundraisersandtrustees.
Investing in Volunteers
www.investinginvolunteers.org.uk
InvestinginVolunteersisaUK‑widestandardthatrecognisesexcellenceinvolunteermanagement.Thestandardisexternallyassessedandaccreditedandisonlyawardedtoorganisationsthatcandemonstratethattheymanagetheirvolunteersinlinewithbestpractice.
Heritage Lottery Fund
Thinking about... Volunteering
24
Volunteer Management Professional Training Programme
www.amtraining.co.uk
ThisprogrammedeliveredinpartnershipbyVolunteeringEnglandandAMTrainingisdesignedtomeettheneedsofpaidworkerswhoseresponsibilitiesincludemanagingvolunteers.
Volunteering Impact Assessment Toolkit
InstituteforVolunteeringResearch,2005www.ivr.org.uk
Atoolkitthatcanhelpyourorganisationshowwhatdifferencevolunteeringmakestoindividuals,organisationsandcommunities.
Legal issues
Volunteers and the Law
ByMarkRestallVolunteeringEngland,July2005Orderfrom:www.volunteering.org.uk
Areadableoverviewoflegalissuesforanyonewhoworkswithvolunteers
A brief guide to recruiting people with criminal records
Nacro,London,September2002Downloadfrom:www.nacro.org.uk
Aleafletgivinginformationonrecruitingex‑offenders.Itprovidesbriefguidanceonweighinguprisk,therelevanceofoffences,theRehabilitationofOffendersAct1974,andhowtofindoutaboutcriminalrecords.
Criminal Records Bureau (CRB)
www.crb.gov.uk
TheCRBisanExecutiveAgencyoftheHomeOfficeset‑uptohelporganisationsmakesaferrecruitmentdecisions.TherearetwolevelsofCRBcheckcurrentlyavailable;calledStandardandEnhancedDisclosures.StandardDisclosureisavailabletopeopleworkinginsolechargeofchildrenorvulnerableadults,aswellascertainotheroccupations.Theyshowcurrentandspentconvictions,cautions,reprimandsandwarningsheldonthePoliceNationalComputer.EnhancedDisclosureisthehighestlevelofcheckavailabletoanyoneinvolvedinregularlycaringfor,training,supervisingorbeinginsolechargeofchildrenorvulnerableadults.EnhancedDisclosurescontainthesameinformationastheStandardDisclosurebutwiththeadditionofanyrelevantandproportionateinformationheldbythelocalpoliceforces.
Heritage Lottery Fund
Thinking about... Volunteering
25
Central Registered Body in Scotland
www.crbs.org.uk
UndertheProtectionofChildren(Scotland)Act2003itisanoffenceforanorganisationtotakeonavolunteertoworkdirectlywithchildrenwithoutcheckinghisorhernameagainstalistofindividuals disqualifiedfromworkingwithyoungpeople.ChecksarecarriedoutbyDisclosureScotlandandarefreeofchargetovoluntaryorganisationsthroughtheCentralRegisteredBodyinScotland.
The Department of Health, Social Services and Public Health, Northern Ireland (DHSSPH)
www.dhsspsni.gov.uk/child_protection_children_order
TheDHSSPHisresponsibleforimplementingTheProtectionofChildrenandVulnerableAdults(NI)Order2003(POCVA).
Volunteering whilst receiving benefits
JobcentrePlus,DepartmentforWorkandPensions,June,2008 Downloadfrom:www.jobcentreplus.gov.uk/JCP/stellent/groups/jcp/documents/websitecontent/dev_015837.pdf
Guidanceaimedatpeoplereceivingbenefits,whichexplainstherulesonvolunteeringandwhenbenefitscouldbeaffected.
12.4 Breaking down barriers
From Barriers to Bridges
NationalCentreforVolunteering(nowVolunteeringEngland),2001Downloadfrom:www.volunteering.org.uk
Aguidetoovercomingbarrierstovolunteerinvolvement.
Volunteering for All? Exploring the link between volunteering and social exclusion
InstituteforVolunteeringResearch,London,May2004Downloadfrom:www.ivr.org.uk
Summaryofresearchlookingatbarrierstovolunteeringandsolutions.
12.5 Targeting particular age groups
Generation V: Young People speak out on volunteering
InstituteforVolunteeringResearch,London,2004Orderonlinefrom:www.volunteering.org.uk
Heritage Lottery Fund
Thinking about... Volunteering
26
ThisreportofresearchfortheRussellCommissionlooksattheattitudesofyoungpeopleinEnglandtowardsvolunteeringandtheextentoftheirinvolvementinvoluntaryactivities.
Involving older volunteers: a good practice guide
ByAlanDingle
InstituteforVolunteeringResearch,2001Orderonlinefrom:www.volunteering.org.uk
Thisguidelooksatthebarriersthatpreventolderpeoplefromvolunteeringandshowswhatorganisationscandotoovercomethem.
Active ageing in active communities: Volunteering and the transition to retirement
ByJustinDavisSmithandPatGayThePolicyPress(fortheJosephRowntreeFoundation),2005Downloadfrom:www.jrf.org.uk
Thisresearchlooksat‘whatworks’intheinvolvementofolderpeopleasvolunteers.
Age discrimination and volunteering
InstituteforVolunteeringResearch,London,2001Downloadfrom:www.ivr.org.uk
Aresearchreportexaminingtheoperationofupperagelimitpoliciesinvoluntaryorganisations.Itfindssuchpoliciesactivelydiscriminateagainstpeopleonthegroundsofageandareawasteofpotentialtalent.
Targeting Black and Minority Ethnic communities
My Time, My Community, Myself – Experiences of Volunteering within the Black Community
BySBhasinNationalCentreforVolunteering,London,1997Orderonlinefrom:www.volunteering.org.uk
Theresultofayear‑longstudyoffifteenBlackandethnicminorityorganisations,thislooksatthecontextofBlackvolunteering,motivationandsuccessfulinvolvementstrategies.ItalsosetsoutrecommendationsforbothBlackandmainstreamorganisations.
Heritage Lottery Fund
Thinking about... Volunteering
27
Targeting refugees and asylum seekers
The A–Z of Volunteering and Asylum: A Handbook for Managers
ByRuthWilsonVolunteeringEngland,2003Availableinprintedform(£12)oronapaytoviewbasis(£8)from: www.volunteeringengland.org.uk/publications
Apracticalguidetoinvolvingasylumseekersinyourvolunteeringproject.
Refugee Volunteering. Integration in Action?
EvelynOldfieldUnit,London,November2004Downloadfrom:www.evelynoldfield.co.uk/publications/index.shtml
Ausefulreportbasedonanationalconference,whichwastheculminationoftheVolunteeringDevelopmentProjectbytheEvelynOldfieldUnit.Theprojectfocussedonsupportingvolunteerinvolvementinrefugeecommunityorganisations.
Targeting people with disabilities
Access to Volunteering – shaping the experiences and opportunities for disabled people: A ‘how to’ resource manual for volunteering organisations
Skill:NationalBureauforStudentswithDisabilities,2005Orderonlinefrom:www.skill.org.uk
Themanual,whichisaresultofSkill’stwo‑yearprojectonaccesstovolunteeringfordisabledpeople,willhelpvoluntaryorganisationsfeelconfidentinsupportingdisabledvolunteers.
Disability Equality in Volunteering
ByRachelWilsonSkill:NationalBureauforStudentswithDisabilities,1998Orderonlinefrom:www.skill.org.uk
Showshowinvolvingdisabledvolunteersand,byextension,disabledemployeescanbeeasy.Suggestseffectivewaysofinvolvingdisabledvolunteersandaddressesthemostcommonquestionsaboutdisabledvolunteers.
Heritage Lottery Fund
Thinking about... Volunteering
28
Time to get equal in volunteering: tackling disablism
Scope,London2005Price:£4forindividuals;£10fororganisations.ToorderEmail:[email protected]
Thisreportfindsthatdisablismcontinuestobeamajorprobleminthevoluntarysector,basedonresearchwithdisabledpeoplethemselves,andhighlightsareasofgoodpractice.
Volunteering for everyone. A short guide to show the things an organisation might need to think about when recruiting volunteers who have a learning disability
Mencap,LondonSeptember2005Downloadfrom:www.mencap.org.uk
Volunteering for mental health
InstituteforVolunteeringResearch,London,October2003Downloadfrom:www.ivr.org.uk
Findingsofasurveyofvolunteeringbypeoplewithexperienceofmentalillhealth,includingbarriers,incentivesandimpacts.
You cannot be serious! A guide to involving volunteers with mental health problems
BySherryClarkNationalCentreforVolunteering(nowVolunteeringEngland),2003Orderonlinefrom:www.volunteering.org.uk
Givingpracticalinformationandcasestudies,thisguideisbasedonatwo‑yearprojectinvestigatingthechallengesfacingpeoplewithmentalhealthproblemsinaccessingvolunteeringopportunities.
12.6 Training
ASDAN (Award Scheme Development and Accreditation Network)
www.asdan.org.uk
ASDANofferstheLevel2CertificateinCommunityVolunteering(CCV).Thequalificationrecognisesthegeneralskillsandgoodpracticethatvolunteersneedtoshowtoworkeffectivelyinthecommunity.Over3000centresareregisteredtodeliverASDANprogrammes.Forexample,theCityofBristolCollegeofferstheCCVasadistancelearningon‑linecourse.
Heritage Lottery Fund
Thinking about... Volunteering
29
Directory for Social Change (DSC)
www.dsc.org.uk
DSCprovidespracticalandaffordableinformationandtrainingtomeettheneedsofthevoluntarysectorasawhole,ratherthanjustvolunteers.
Excellence in Volunteer Management
www.volunteering.org.uk
Aprogrammeofsupport,trainingandprofile‑raisingforthosewhomanagevolunteers,runbyVolunteeringEngland.
Lampeter University Distance Learning Courses
www.volstudy.ac.ukEmail:[email protected]
Arangeofindividualcoursesoffered,including‘ManagingVolunteers’and‘TrainingintheVoluntarySector’whichcanbestudiedaloneorcombinedtogainadiplomaorBAinVoluntarySectorStudies.TheUniversityalsooffersaCertificateinInterpersonalSkillsforVolunteers.
Lantra Awards
www.lantra-awards.co.ukEmail:[email protected]
Lantraisthesectorskillscouncilfortheenvironmentalandland‑basedsector.LantraAwardsoffersanAdvancedCertificateinVolunteerManagement,avocationallyrelatedqualificationpositionedatLevel3.Itissuitableforanyonewhomanages,supervisesorleadsvolunteers.Assessmentisthroughawrittencasestudy.
Practice Development Seminars on Supported Volunteering
www.volunteering.org.uk/hsc
Theseseminars,runbyVolunteeringEngland,aimtodevelopandsharepracticeinsupportingvolunteerswithlearningdisabilitiesormentalhealthproblems.
Volunteer Development Scotland
www.vdslearningzone.org.uk/welcome/home.html
ThisisanonlinelearningresourceforvolunteermanagersinScotland.
Heritage Lottery Fund
Thinking about... Volunteering
30
Voluntary Sector Skills
www.voluntarysectorskills.org.uk
ThisNationalOccupationalStandardsforManagingVolunteerscanbedownloadedfreeofchargefromthissite.Theyaddressissuessuchasdevelopingpolicy,promotingvolunteering,involvingandinduction,management,developmentandsupportofvolunteersandmanagementofyourselfandyourrelationshiptovolunteers.
Youth Achievement Awards
www.ukyouth.org
UKYouthhasbeenprovidingYouthAchievementAwards(aframeworkthroughwhichyoungpeople’slearningisaccreditedandrecognised)toyoungpeoplesince1997inarangeofsettingssuchasschools,youthgroups,localauthorityyouthservicesandvoluntarysector.
12.7 Heritage sector organisationsThissectionprovidesinformationonjustaselectionofthemanyvolunteer‑involvingorganisationsintheheritagesector.
Heritage Link
www.heritagelink.org.uk
HeritageLinkwassetupin2002bynationalheritagegroupstopromotethecentral roleofthevoluntarymovementinthesectorandtomaketheirvoiceheardcollectivelyandcoherently.Itnowhas80members–nationalorganisationsincludingtheNationalTrustandTheSocietyfortheProtectionofAncientBuildings (SPAB)aswellasmanysmallerandmorespecialisedheritagegroups.HeritageLinkprovidesaforumformemberstoformulateandpromotepolicyoncoreissuesaswellasasupportandinformationnetwork.HeritageLinkresearchonheritagevolunteeringwaspublishedin2003asVolunteersandtheHistoricEnvironment.Downloadfrom:www.heritagelink.org.uk/publications.asp
Association of Independent Museums
www.aim-museums.co.uk
Amembershiporganisationformuseumsoperatingoutsideoflocalauthoritycontrol.ItproducesoccasionalAIMFocuspapersonissuesfacingindependentmuseums.SeeFocus18:WorkingwithVolunteers–anintroductiontogoodpractice,February2005.
Heritage Lottery Fund
Thinking about... Volunteering
31
Association for Industrial Archaeology (AIA)
www.industrial-archaeology.org.uk
TheAIAisthenationalorganisationforpeoplewhoshareaninterestinBritain’sindustrialpast.Itbringstogetherpeoplewhoareresearching,recording,preserving andpresentingtheUK’sindustrialheritage.Industrialarchitecture,mineralextraction,heritage‑basedtourism,powertechnology,adaptivere‑useofindustrial buildingsandtransporthistoryarejustsomeofthethemesinvestigatedbyvolunteers.
Black Environment Network (BEN)
www.ben-network.org.uk
BENpromotesequalityofopportunityforethniccommunitiesinthepreservation, protectionanddevelopmentofthenaturalenvironment.ItofferstrainingandadvicetoorganisationsseekingtoincreasetheparticipationofBlackandminorityethnicpeopleintheirwork.
British Association of Friends of Museums (BAFM)
www.bafm.org.uk
BAFMisanindependentorganisationestablishedin1973forFriends,volunteersandsupportersinmuseums,galleriesandheritagesites.Itoffersanetworkofsupportfrompeoplewithfirst‑handexperienceofrunningFriendsorganisations,actsasaclearinghouseforcommonproblemsandtheirsolutions,andisacentral sourceofinformationaboutFriendsforFriends.BAFMholdsevents,providesa‘HandbookForFriends’,a‘HandbookforHeritageVolunteerManagers&Administrators’andarangeofInformationSheets.Anewsletterisproducedthree timesayear,andanInsuranceschemeisavailableformembers.
British Trust for Conservation Volunteers (BTCV)
www.btcv.org
BTCVistheUK’slargestpracticalconservationcharityinvolvingthousandsofvolunteersannuallyinprojectstoprotectandenhancetheenvironment.BTCV’sactivitiesincludeconservationprojectsandworkingholidays,trainingprogrammesandtheGreenGym©initiative.
The Council for British Archaeology (CBA)
www.britarch.ac.uk
TheCBAisaneducationalcharityworkingthroughouttheUKtoinvolvepeopleinarchaeologyandtopromotetheappreciationandcareofthehistoricenvironmentforthebenefitofpresentandfuturegenerations.
Heritage Lottery Fund
Thinking about... Volunteering
32
Countryside Recreation Network (CRN)
www.countrysiderecreation.org.uk
CRNisaUK‑wideorganisationthatfacilitatestheexchangeandsharingofinformationtodevelopbestpolicyandpracticeincountrysiderecreation.Seeitsseminarproceedings,Volunteering:StrategiesandPracticeforEngagingVolunteers inCountrysideRecreationManagement,2006.
The National Association of Decorative and Fine Arts Societies (NADFAS)
www.nadfas.org.uk
NADFAShasover300localsocietiesintheUK.TheAssociationpromotesvoluntaryworktomaintainhistoricbuildingsandcollectionsandtrainsvolunteers toprovidenon‑specialistbutvitalsupportbycaringforcollections,recordingdocuments,guidingandstewarding.
The National Trust
www.nationaltrust.org.uk/main/w-trust/w-volunteering.htm
TheNationalTrustreliesonthecontributionofthousandsofvolunteerseachyearandoffersarangeofvolunteeringopportunities,fromfulltimeplacementstoweekend‘tasters’.TheTrusthasasmallcentralvolunteeringteamaswellasarea‑andproperty‑basedvolunteergroups.
The National Trust for Scotland
www.nts.org.uk
TheNationalTrustforScotlandinvolves3000volunteersinitsworkeachyear;thewebsitepointstotherangeofvolunteeringopportunitiesthatareavailableforarangeofaudiences.
The Royal Society for the Protection of Birds (RSPB)
www.rspb.org.uk
TheRSPBistheUKcharityworkingtosecureahealthyenvironmentforbirdsandwildlife.Foundedin1889,ithassincegrownintoEurope’slargestwildlifeconservationcharitywithmorethanamillionmembers.AvolunteerunitisbasedattheUKheadquartersoftheRSPBinBedfordshire.ItprovidesassistanceandadvicetoRSPBstaffworkingwithvolunteersandhasproducedaninternalhandbook.
Heritage Lottery Fund
Thinking about... Volunteering
33
The Wildlife Trusts
www.wildlifetrusts.org.uk
TheWildlifeTrusts’partnershipisthelargestvoluntaryorganisationworkingintheUKonallaspectsofnatureconservation.VolunteersarethefoundationuponwhichTheWildlifeTrustmovementhasbeenbuiltandahugerangeoflocalandnationalvolunteeringopportunitiesareavailable.
12.8 General
Volunteers’ Week
www.volunteersweek.org.ukEmail:[email protected]
Volunteers’WeekistheUK’sannualcelebrationoftheworkthatvolunteersdo,organisedinJuneeachyearbyVolunteeringEngland.ThewebsiteprovidesarangeofresourcesandtoolstocelebrateVolunteers’Weekandthecontributionvolunteershavemade.
Voluntary Action, The Journal of the Institute for Volunteering Research
www.ivr.org.uk/voluntaryaction.htm
Producedthreetimesayear,thisjournalmakeslinksbetweenresearchandpolicyandpractice.
Heritage Lottery Fund
Thinking about... Volunteering
34
Our grant programmes
General programmes
Heritage Grants (above £50,000)
Thisisourmainprogrammeforgrantsover£50,000forallkindsofheritage,andisopentoallnot‑for‑profitorganisations.Allapplicationsgothroughtworounds(unlessyouareunsuccessfulatthefirstround)andyoucanapplyfordevelopment fundingtohelpdevelopyourprojecttothesecondround.Assessmenttakesthreemonthsateachroundandtheoutcomeofyourapplicationwillthenbedecidedatthenextavailabledecisionmeeting.
Your Heritage (£3000–£50,000)
Thisisourgeneralsmall‑grantsprogrammeforalltypesofheritageproject.Itisaflexibleprogramme,opentoallnot‑for‑profitorganisations,butisparticularlydesignedforvoluntaryandcommunitygroupsandfirst‑timeapplicants,withamuchsimplerapplicationprocessandashorterassessmenttimetable(10weeks).
Targeted programmes
Young Roots (£3000–£25,000)
YoungRootsisatargetedprogrammefor13–25‑year‑oldswhowanttoexploretheirheritageanddevelopskills.YoungRootsprojectsstemdirectlyfromyoungpeople’sinterestsandideas,harnessingtheircreativityandenergy,buildingtheirconfidenceandhelpingthemworkwithothers.
Parks for People (£250,000–£5 million)
ParksforPeoplesupportstheregenerationofexistingpublicparks,gardensquares,walksandpromenadesacrosstheUK.
Townscape Heritage Initiative (£500,000–£2 million)
ThroughourTownscapeHeritageInitiativewemakegrantstohelpcommunitiesregeneratethehistoricpartsoftheirtownsandcities.Theprogrammeisdesigned forareasofparticularsocialandeconomicneedthroughouttheUK.Partnershipsarefundedtocarryoutrepairsandotherworkstoanumberofhistoricproperties withinadefinedarea,someofwhichmaybeinprivateownership,andimprovethequalityoflifeforallthosewholive,workorvisitthere.
Heritage Lottery Fund
Appendix 35
Landscape Partnerships (£250,000–£2 million)
LandscapePartnershipsisourprimaryvehicleforpromotingheritageconservation asanintegralpartofruralregeneration,deliveredbypartnershipsrepresentingarangeofheritageandcommunityintereststotackletheneedsoflandscapeareasthatmaybeindifferentownerships.Eachschemeisbasedroundaportfolioofsmallerprojects,whichtogetherprovideavariedpackageofbenefitstoanarea,itscommunitiesandvisitors.
Repair Grants for Places of Worship (£10,000 upwards)
Throughthisprogrammewehelpconserveandsustainheritageatriskthroughurgentrepairstoplacesofworship.TheUK‑wideschemeisdeliveredthroughfourprogrammesinEngland,NorthernIreland,ScotlandandWales.RepairGrants forPlacesofWorshipinEnglandandScotlandareawardedupto£250,000andinNorthernIrelandandWalesupto£100,000.
You can get more information by:
• downloadingapplicationmaterialsfromwww.hlf.org.uk;
• phoningourhelplineon020 7591 6042;
• contactingusbytextphoneon020 7591 6255; or
• usingTextDirect18001 020 7591 6042.
Heritage Lottery Fund
Appendix 36
East of England
TerringtonHouse13–15HillsRoadCambridgeCB21NLPhone:01223224870Fax:01223224871
East Midlands
ChilternHouseStNicholasCourt25–27CastleGateNottinghamNG17ARPhone:01159349050Fax:01159349051
London
7HolbeinPlaceLondonSW1W8NRPhone:02075916000Fax:02075916001
North East
StNicholasBuildingStNicholasStreetNewcastleuponTyneNE11RFPhone:01912557570Fax:01912557571
North West
9thFloor82KingStreetManchesterM22WQPhone:01618310850Fax:01618310851
Northern Ireland
51–53AdelaideStreetBelfastBT28FEPhone:02890310120Fax:02890310121
Heritage Lottery Fund
Our offices37
Scotland
28ThistleStreetEdinburghEH21ENPhone:01312259450Fax:01312259454
South East England
7HolbeinPlaceLondonSW1W8NRPhone:02075916000Fax:02075916001
South West
TrinityCourtSouthernhayEastExeterEX11PGPhone:01392223950Fax:01392223951
Wales
HodgeHouseGuildhallPlaceCardiffCF101DYPhone:02920343413Fax:02920343427
West Midlands
BankHouse8CherryStreetBirminghamB25ALPhone:01216166870Fax:01216166871
Yorkshire and the Humber
4thfloorCarltonTower34StPaul’sStreetLeedsLS12QBPhone:01133888030Fax:01133888031
Head office7HolbeinPlaceLondonSW1W8NRPhone:02075916000Fax:02075916001
Textphone: 020 7591 6255
www.hlf.org.uk