Operational Analysis And Performance Efficiency Experts
SUSTAINABLE SOLUTIONS for CONTINUOUS ORGANIZATIONAL
IMPROVEMENT
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What We Do Identify and Eliminate Performance Gaps Sustain
Effective Organizational Performance Over Time
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The Problem Performance gapsi.e., gaps between actual and
desired performancereduce organizational efficiency, effectiveness,
competitive advantage, and profits. They represent a problem to
eliminate or an opportunity for organizational improvement.
Performance gaps appear in all organizations over time. Some gaps
result when changes are introduced; others occur naturally over
time as organizations evolve. Organizations need solutions that
directly eliminate the inefficiencies, not just show workers how to
work around them.
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Root Causes of Time Waste What causes performance gaps?
Processes are not streamlined and thereby ineffective. Limited
planning with no overview of the tasks and activities. Management
is planning or managing on the wrong data. Lack of communication
between work floor and supervisory level. No constructive platform
to interact or to engage on workflow issues.
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The Challenges Many performance gaps are due to faulty
procedures or processes, not worker incompetence. Root causes of
performance gaps can be difficult to identify. Inefficiencies and
waste can be difficult to quantify. Solutions must be tied to
accessible key performance indicators. Potential improvements can
be obtained at different levels throughout the organization. The
key is accurate, quick and credible performance gap analysis.
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Introducing C/RS has just formed a partnership with Taurus
Concepts, a performance analysis and implementation company with
global experience and skills. What Taurus brings: Global reach
Industry and executive experience Skills in a variety of process
analysis methodologies (e.g., SixSigma, LEAN, etc.). Guarantees
with commitments
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Taurus Analysis The Taurus Concepts Analysis provides: Up to 2
weeks of free assessments to identify the amount of time / capacity
wasted in the company. 8 weeks to identify the EXACT reason of the
amount of waste. In pocket savings (initial investment) recaptured
after the 6th week.
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Eliminating the Gaps: Taurus + CRS Once the performance gap
analysis is completed, the root causes of the inefficiency and
waste are described and the impact to the organization is
quantified in measurable terms. The quantified gap and organization
risk assessment is presented to your executive team. If accepted,
your executive team provides the targets for closing the gaps.
Taurus Concepts and Christensen\Roberts Solutions then work
together to identify and implement the solutions to close the
performance gaps. The end result: improved and sustainable
organizational performance. Our goal is to leave you with a set of
tools, behaviors, attitudes, and an action plan with which to
monitor your own state of health and to take corrective steps
toward your own renewal and development.
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Solution Timeframe 6 weeks to generate the solutions 20 weeks
to implement and create ownership of new business methods After the
project: Four audits over one-year period (one every quarter) to
secure the process of continuous improvement
DevelopmentImplementation and IntegrationA 1A 2A 3A 4 6 weeks20
weeksQuarterly audits
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Methodology- We Employ Six Disciplines Workflow Analysis
Business Process Re-engineering Instructional Design Change
Management Human Performance Analysis Organizational
Development
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Solutions Operational Excellence Process Inefficiencies: -
Mistakes, modify - Complexity and poor standardization - Queues,
waiting time - Excessive motion and transportation Cost of Poor
Quality: - Complaints handling - Compensations - Inspections and
checks - Loss of goodwill, market share, revenue Used Tools and
Techniques: - Constraint management - Quality Improvement (Lean
production/ Six Sigma) - Intelligent Portals - Dynamic Performance
Dashboards - Knowledge Bases Behavioral Changes: - Culture of
continuous improvement - Develop human capital - Operational
management - Focus on Capacity versus demand - Engagement Soft
Benefits: - Stakeholder, customer and employee satisfaction -
Competitive advantages - Innovation Hard Benefits: - Savings and
Cost reduction - Higher profits - Higher efficiency &
productivity - Quality improvements - Mechanisms for continuous
improvement...To Achieve Sustainable Results Analysis Analyze Fact
Based Improvements Sustainable Results
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How we close gaps We eliminate performance gaps by applying
supported solutions right at the Point of Performancewhen and where
the work is performed. We put in place tools, knowledge, and
resources to ensure that the work gets done effectively and
efficientlywithout costly and inefficient retraining. We introduce
measurement tools to assure success: solutions are linked to
business metrics. Solution Tools typically include web-based
Performance Dashboards that display daily progress toward the
closing of the performance gaps. Strategy Sustainable Results
Imple- Improvementmentation Behavioral Change Management O p s. S t
r a t e g y Process System / KPIs Skills/Competence
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How we close gaps Examples of solution tools include:
Organizational Process Maps and Process Documentation Knowledge
Bases Intelligent Portals Embedded Training (e.g., within software
applications) Dynamic Performance Dashboards
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Taking Productivity by the Horns The Difference Most efficiency
projects are a one-time gain with short results. Continuous
improvement results are not met. In general, efficiency projects
are only executed on a management level. We act and built relations
on EVERY level. We commit to ownership of new methodologies
throughout the whole company. We only leave when ownership is
confirmed! Due to our extensive post-project services/ audit, we
secure the ownership of the new processes and procedures.
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Commitments and Guarantees 15%-25% reduction in operating costs
by improving business processes and updating the management control
system. 70% ROI during the project ( 36 weeks) and at least a 250%
ROI after one year of the completion of the project. Up front
commitments regarding when saving targets will be met (on a weekly
basis). If savings or guarantees are not met, Taurus Concepts and
C/RS stays at its own expense until the guarantees are met. Fixed
price; not an open-ended, billable-hours approach.
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Sample Engagements Examples of performance gaps we have
eliminated through our client engagements: Salespeople not meeting
sales quotas Beverage company not able to meet delivery deadlines
Food manufacturer not meeting quality standards in the food
production process High tech manufacturer not engineering products
that meet customer requirements Hospital not billing efficiently
Doctors not receiving proper insurance reimbursements Patients
experiencing long waiting times for procedures Chain of car repair
shops with poor demand planning process Manufacturing plant with
high amount of waste and extra labor costs due to rework Language
school losing revenue due to bad location management Manufacturer
not meeting delivery standards
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Seven Things to Look for in a Business Process Analysis Team
1.Does the process engineering team balance strong technical skills
with equally strong people skills? 2.How far along the change
process spectrum does the team go? Does the team stay all the way
through implementation and post-implementation? 3.Does the team
have a bottom-up approach, or a top-down one? Bottom-up is better
for sustainable results. 4.Does the team stand by its work? What
sorts of guarantees does it offer? Does it have a monetary
incentive to ensure its goals are aligned with yours? 5.Is the team
comfortable interacting in settings ranging from shop floor to
board room? 6.What is the composition of the team that will work
with your company? Is it led by a seasoned program manager? Do the
team members have a palpable passion for their jobs and the
interpersonal skills necessary to work with you? Do they have the
requisite process optimization knowledge and analytical skills?
7.Does the team operate with integrity and self confidence? Would
you be comfortable revealing confidential and proprietary
information to the team?