-
8/11/2019 Operations management Chap 1 Introduction
1/19
1
MGT 460OPERATIONS MANAGEMENT
Introduction
Dr. Aneel SALMANDepartment of Management Sciences
COMSATS Institute of Information TechnologyISLAMABAD
-
8/11/2019 Operations management Chap 1 Introduction
2/19
2
Book Operations Management, Contemporary
Concepts and Cases, 2nd edition, 2004,Roger G Schroeder
Operations Management- An IntegratedApproach, 2nd Edition, 2005
R Dan Reidand Nada R Sanders
-
8/11/2019 Operations management Chap 1 Introduction
3/19
3
Economy is bad .lets be an
entrepreneur !What business aspects would youconsider for
starting a Fusion Foodrestaurant in Islamabad?
-
8/11/2019 Operations management Chap 1 Introduction
4/19
4
Cross-Functional Nature of Operations
MARKETING FINANCE
OPERATIONS
-
8/11/2019 Operations management Chap 1 Introduction
5/19
5
What is Operations?
It is the process by which inputs are transformedinto
outputs.
Input OutputTransformationProcess
-
8/11/2019 Operations management Chap 1 Introduction
6/19
6
Types of Transformations Physical
Locational
Exchange
Storage
Physiological Informational
-
8/11/2019 Operations management Chap 1 Introduction
7/19
7
What is Operations Management?
It is the management of process by which inputsare transformed
into outputs.
Input OutputTransformationProcess
Operations
Management
Resources :Human
MaterialFinancialInformational
Products &
Services
-
8/11/2019 Operations management Chap 1 Introduction
8/19
Definition
Operations is responsible for supplying the product or service
of the organization.
Operations managers make decisionsregarding the operation
functions and itsconnection with other functions. Theoperations
managers plan and control the
production system and its interfaces withinthe organization and
with the externalenvironment.
-
8/11/2019 Operations management Chap 1 Introduction
9/19
9
Goods and Services
Pure Good Pure ServiceMixture Goods & Service
-
8/11/2019 Operations management Chap 1 Introduction
10/19
10
Key Decision Areas in OM
Process Quality Capacity Inventory
-
8/11/2019 Operations management Chap 1 Introduction
11/19
11
Relation of Operations its environment
Operations transformation systemSuppliers
Human
ResourcesMarketing
Accounting Finance MIS
Engineering
SOCIETY
GOVERNMENT
ExternalEnvironment
CUSTOMERS
COMPETITORS
-
8/11/2019 Operations management Chap 1 Introduction
12/19
12
Trends in OM
Supply Chain Globalization of Operations
Environmental Concerns Customer-Directed Operations
E-Commerce
-
8/11/2019 Operations management Chap 1 Introduction
13/19
-
8/11/2019 Operations management Chap 1 Introduction
14/19
Trends in 2014
Manufacturers will begin to build 3D value chains. Operational,
information, and consumer
technology converge to reshape approaches totechnology
management.
Operational resiliency will be the focus of supplychain
strategies in 2014 and beyond.
Supply chain technology investment will involvemodernizing
existing systems, while also tryingnew approaches.
-
8/11/2019 Operations management Chap 1 Introduction
15/19
The modernization of the underlying B2Bcommerce backbone becomes
an
investment priority for IT. Product life cycle management
(PLM)
strategies become increasingly global,
multidisciplinary, innovation-based, andcustomer-focused.
PLM initiatives will focus on value
realization.
-
8/11/2019 Operations management Chap 1 Introduction
16/19
Servitization optimization will be core to future profitable
revenue growth and leading
manufacturers will make the necessaryinvestments to enable these
strategies. On their way toward the factory of the future,
2014 will set the stage for a new manufacturingrenaissance.
Plant floor IT investments will continue to becomea higher share
of the overall technology
investment portfolio.
-
8/11/2019 Operations management Chap 1 Introduction
17/19
Dr. Michael Porter
-
8/11/2019 Operations management Chap 1 Introduction
18/19
Dr. N. Venkat Venkatraman
-
8/11/2019 Operations management Chap 1 Introduction
19/19
3D Value Chain
