Operations Managment-career Choices

8/3/2019 Operations Managment-career Choices

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OPERATIONS MANAGEMENT

Career Choices


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Business Process

Business Processes are designed to add value for the

customer and should not include unnecessary activities.The outcome of a well designed business process is

increased effectiveness (value for the customer) and

increased efficiency (less costs for the company).A set of linked activities that take an input and transform it

to create an output. Ideally, the transformation that occurs

in the process should add value to the input and create an

output that is more useful and effective to the recipient

either upstream or downstream.

A business process is a series of steps designed to produce a

product or service. Some processes result in a product or

service that is received by an organization's external

customer. We call these Primary Processes. Other processes

produce products that are invisible to the external customerbut essential to the effective management of the business.

We call these support processes.


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Operations Management

Operations Management deals with the design andmanagement of products, processes, services and

supply chains. It considers the acquisition,

development, and utilization of resources that firms

need to deliver the goods and services their clients

want.

The purvey of OM ranges from strategic to tactical

and operational levels. The sole objective of

Operations Management is to make optimal use of

available resources to give desired output at thelowest possible cost so as to increase profitability

alongside Customer Satisfaction.


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Operations Managementis important, exciting, challenging, and

everywhere you look!

Important, because its concerned with creating all of

the products and services upon which we depend.

Exciting, because its at the centre of so many of the

changes affecting the world of business.

Challenging, because the solutions that we find need

to work globally and responsibly within society and

the environment.

And everywhere, because every service and product

that you use the food you eat at breakfast, the chair

you sit on, and the radio station you listen to while

you eat is the result of an operation or process.


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So choosing


as aCareer Option

can be very very rewarding!!!


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Objectives

Choosing a Career

Skills and Competencies

Management Jobs and Opportunities

Critical Success Factors for Managing

Your Career


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Choosing a Career

What are you interested in?

What are you good at?

Where are the opportunities? What are the

hot areas?

What skills, competencies and knowledgeare 21st Century organizations looking for?


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Poor Reasons to Choose a Career

Its comparatively easy to get

You can make lots of money!

It seems like a cool job.

Its easy.


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Entering A Field

Find a mentor

Get education and training

Get experience by working for a company

or institution

Start your own business (No Pain, No Gain)


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Soft Skills

Problem Solver (Critical)

Leadership Abilities (Critical)

Communication (Critical)

People Skills

Technical Skill

SELF CONFIDENCE

MANDATORY


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ChooseOperations Management

as a Career if and only ifyou have at least theCritical Soft Skills for thejob.


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ChiefOperating

Officer

Vice President

Director

Manager

Business Analyst/ Purchase/ SCM/Logistics/ Ops. Planner/ Quality/ ops

research

Vice PresidentTechnical

DirectorTechnical

PlantManager

Plant Engineer/ Production/Maintenance/

Support

Management TrackManages team(s) of people and/ or taskassigned to others

Technical TrackMay lead people but usually not fromthe HR perspective.


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What are the Options??

Entry Point

Operations Planning

( Manufacturing or Service Industry)

Quality Team Member

Operations Research

Business Process Planning


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What are the Options??

Senior Management Operations

Quality Professional

Internal Audit

Organisation & MethodConsultancy

Career Growth and Diversification


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Generic Entry Point Openings

Purchasing

Control and Coordinating Function of Management

Product and Service Management

Quality Management Inventory Management

Supply Chain Management

Logistics Management

Facilities Management

Configuration Management

Distribution Channels

Enterprise Resource Planning


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Manufacturing Sector

Production Planning

Manufacturing Operations

Maintenance Operations Planning

Purchase

Supply Chain

Logistics

Entry Points


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Manufacturing Sector

Plant Head

Director Operations

Chief Operating Officer

Operations Consultant

Functional Consultants (ERP/ Systems)

Career Growth Options


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Service Sector

Country Manager/ Director/ GMService Operations

Chief Operating Officer

Head- Customer Service

Operations Manager/ DirectorBanking Services

Head Logistics & Supply Chain

Operations Consultant

Program Manager

Career Growth Options


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Career Options

Apart from the above, for people

choosing Business operations or

Quality can diversify into

Organisation and Method

Operational Research

Quality Consultancy


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Operational Research

The discipline of Operational Research is

concerned with the study and application of

various data analysis, modeling and

optimization tools and techniques that areuseful in the real world decision making

situations in various areas of management

These find useful applications in such wide-ranging areas as production and operations

management, distribution and logistics,

marketing research and financial modeling.


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Organization and Methods

(O&M)

Systematic examination of an organization's

structure, procedures and methods, and

management and control, from the lowest

(clerical or shop-floor) level to the highest(CEO, president, managing director). Its

objective is to assess their comparative

efficiency in achieving defined organizational

aims. O&M concerns itself mainly with

administrative procedures (not manufacturing

operations) and employs techniques such as

operations research, work-study, and systems

analysis.

.


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Incident Manager -Microsoft India

Service Operations includes roles that implement,

operate and restore, improve/optimize new/and/or

existing services (integrated and scalable, end-to-end

systems, networks, and platforms). They also manage

supportability and troubleshoot the availability of

applications, properties, systems, networks, and servers.Key impact areas include: implementation (release

planning, change management, configuration

management governance, installation and

configuration), operations (service monitoring and

control, vendor management, compliance managementand reporting, service level management, and capacity

management), restoration (incident management and

problem management), and improvement/optimization

(performance optimization, cost optimization, tools and

automation, and continuity planning).

Summary of Job Profile:-


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Operations ManagerIndus Ind

Bank

Handle all the activities of the Branch operations with

strong leadership skills and service orientation. Good

exposure and knowledge of full suite of products offered

by Consumer Bank (CASA, FD, Insurance,

Investments).Managing a team of customer servicemanagers and branch operations.

Exp. 2 to 4 yrs

Qualification Graduate ( Any)

MBA - Operations (preferred)



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Operations ManagerIndus Ind

Bank

Handle all the activities of the Branch operations with

strong leadership skills and service orientation. Good

exposure and knowledge of full suite of products offered

by Consumer Bank (CASA, FD, Insurance,

Investments).Managing a team of customer servicemanagers and branch operations.

Exp. 2 to 4 yrs

Qualification Graduate ( Any)

MBA - Operations (preferred)



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Operations Analyst - Deloitte

Service Line: Strategic Procurement Services Activities will include:

Processing purchase orders

Reporting and monitoring purchase and receiving activity

Researching and troubleshooting problems

Maintaining and loading contracts

Tracking contract process compliance

Supplier interaction and pricing negotiation

Developing and managing order surveys

Support the integration and development of effective processes within the Strategic

Procurement Services group

Providing support for various administrative functions

Must possess strong research and analytical skills including mastery of analysis tools such as

MS Excel, MS Access or other database programs and reporting tools. Must possess a

Bachelor's degree and Business Administration (operations or related field); minimum of 25years of relevant work experience, preferable in a procurement role. Experience with the

strategic procurement process in a large decentralized environment is preferred. Must be a

team player and be able to work under tight time constraints and work effectively in a cross

function team environment. Must be organized with excellent interpersonal skills, both oral

and written. Must be able to work independently, with an ability to interact and build

consensus among people. Knowledge of Microsoft Word, Excel, Access and Power Point,

required. Knowledge of SAP a plus.



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Companies that inducted and are

hiring operations specialists

Crompton Greaves

Invensys

TCS

Indus Ind Bank

SBI Microsoft

Honeywell

Fiat

..to name a few.


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Career Advise from Successful Executives

Six Critical Components

Performance Focus on current job performance. Do everythingwith a sense of urgency and drive to win. Make a difference on every

job. Develop a reputation for delivering results above and beyond. Its

ok to think and talk about your career, but secondary to job

performance and better when you are hitting the ball out of the park

in your current job.

Expertise Become proficient in one business/technical area. Build astrong functional expertise in a broader business context: multi-

functional teams, process initiatives. Learn finance its the language

of business. Manage your career so that you can evolve (rather than

leap) into a cross-functional assignment.

Ownership Dont whine about your career. Others can provideadvice, but, in the end you are responsible. Get in the habit of

constantly developing yourselfLike a professional athlete. Commit

to continuous learning and adapt to constant and frequent change

(Deeper/Broader). Develop skills as opposed to titles.


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Career Advise from Successful Executives

Challenge and VisibilityTake the hard job. Err on the side of the

bigger challenge. Take on the work that the business considers

important. Seek out the assignments with visibility recognizing

the upside and downside potential. Play offense with your

career.

Mentors/Supporters/Role ModelsBroaden your base of

support. Take jobs with different managers/clients. Work for

people who will challenge you. Seek out constructive input on a

regular basis and dont be defensive when you get it. Surround

yourself with great people and learn from them. Be persistent.

Global Experience/Cultural DepthExpose yourself and your

family to different cultures early. Seek out positions which

require interaction across countries and cultures. Consider

assignments outside your home country, but prepare by become

an expert in something, by developing teaching (as well as

functional) skills and by committing to get a specific job done.

Six Critical Components (Contd)


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Certifications

APICS is the International Body for Operations Management and

they provide certifications like

APICS Stands for Advancing Productivity,

Innovation and Competitive Success

CIRM Certified in Integrated Resource

Management

CPIM Certified in Production & Inventory

Management CFPIM Certified Fellow in Production &

inventory Management

CSCP Certified Supply Chain Professional

APICS Certifications


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Certifications

ISO Auditor Certifications

Six Sigma Green Belt Certification

Six Sigma Black Belt Certification Six Sigma DfSS Black Belt Certification

Six Sigma Master Black Belt Certification

Lean Management Certification

Six Sigma Champion Training

Quality

APART FROM THESE THERE ARE SPECIFICCERTIFICATIONS FOR PEOPLE WITH SPECIFICAREA OF INTEREST. THOSE CAN BEDISCUSSED LATER.


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So friends, choosing a career in

Operations Management can givesignificant boost to your career

and help you reach newer

heights..Contrary to popular beliefs


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Operations Managment-career Choices