C4IT SERVICE CENTER2014 Industry Day

Operations Systems Center (OSC)

Captain Chris Bartz, Commanding Officer

November 18, 2014

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OSC MissionThe Operations Systems Center (OSC) develops, fields,

maintains, operates and provides user support for Coast Guard enterprise information systems to

improve Coast Guard mission performance through the innovative application of technology.

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Current OSC Profile• Supports all 11 CG Statutory Mission Areas

• 53 Enterprise Applications

• Operational Watches (AMVER, NVMC)

• $97M Annual Operating Expenses

• ~550 Personnel•Active Duty Military – 8%•Federal Civilian – 8%•Contractors – 84%

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OSC Org Structure

OSC Facility Locations

Apr 19, 2023

Kearneysville, WV

Main Campus: - Main Building - Annex 1

Ranson, WV Campus II 6 miles southeast of main campus

OSC Detachments:Chesapeake, VATopeka, KSWashington, DC

OSC Business Model• Government Owned/Operated, Contractor Tech Execution

• Service Based Delivery Model Focusing on Enterprise IT Data, Capabilities & Support

• Government – Management Oversight– Task Identification, Statement Of Work, Contract Modification– Business Requirements Collection, Coordination, and Documentation – Review and Approve Project Plans / Maintenance Activity Plans– Monitor Plans and Address Scope Changes– Review and Approve Deliverables, Status Reports and Invoices– Funds Management and Tracking

• Contractor – Technical Execution– Provide Estimate Of Resources, Cost and Plan to Accomplish the Work– Provide Technical Design Based on Business Requirements– Develop, Test, and Implement Proposed Technical Work– Provide Ongoing Technical Maintenance, Operation and Support

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Current Industry Partners

• DMI/CSC/GDIT – Application Development & Sustainment (APLES IDIQ)

• ACE/Dell/CGI/IT Coalition – Infrastructure Sustainment & Enhancement (CTS IDIQ)

• USMax – Info Assurance / Configuration Mgmt• PVII – Building Maintenance• Zantech – Data Floor Operations & Facilities IT Support• Knightpoint – Application Support• FJC – Facility Security

Apr 19, 2023

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OSC Services• Software Development• Systems Operations &

Maintenance• Data Floor Operations• Application Support• Network Operations Support• Technical Consultation • Operational Watchstanding• Continuity of Operations Site• Data Center Consolidation

OSC Product Lines• Development, Maintenance, Operation and Support of IT Systems

Supporting 11 Statutory Missions Areas• Utilize Capabilities of OSC Core Technologies as a Service to Enable

Specific Product Delivery

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Human Resources

Finance

Logistics

Operations

Vessel Tracking

Enterprise Information

OSC Product Lines• Service Delivery Model based on Primary Service Areas:

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Project Management

Business Analysis

Engineering

Sustainment Operations

Quality Control

Application Security

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OSC Product LinesSystem Life Cycle Management (SLCM) in accordance with USCG System Development Life Cycle (SDLC), includes:

• Project Management• Business Analysis & Requirements

• Architectural Design

• Software Development

• Software Upgrades and Maintenance

• Data and Database Management

• Application Administration

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OSC Product Lines Management Focus

Project Portfolio Management• Improve Service Delivery along Product Lines

• More Efficient and Effective IT Capabilities via Core Technologies

• Integrated Master Schedule Capability

SDLC – Process Improvement• Continuous Improvement of Software Development Processes

• Increased Capability Maturity

Service Delivery Enhancement• ITIL Based Service Delivery Models

OSC Product Lines Contract

Application Product Lines Enterprise Services (APLES) Contract1. IDIQ Single Source

• 8(a) Competitive• Awarded April 2010

2. Total 60 Month Period• Expires Apr 2015

Apr 19, 2023

OSC Product Lines Contract

Application Product Lines Enterprise Services (APLES) Contract• 8(a) competitive acquisition• Effective May 2010 (60 month PoP)• IDIQ single source award• Expires April 2015

Apr 19, 2023

OSC Data Floor

Data FloorMain Bldg - 12,858 sq ft

LabAnnex 1 - 3,392 sq ft

OSC Core Technologies

OSC Core Technologies4 Core Technology Branches

1. OSC Infrastructure• System Support Services/Infrastructure

2. Information Assurance• C&A, CM, DR

3. OSC Networks • WAN, LAN, System/Network Troubleshooting

4. Enterprise Infrastructure• CGOne WAN support, ESB• OSC Application Support Services

OSC Core TechnologiesDevelopment, Maintenance, Operation and Support of the IT Infrastructure / Services

1. Enterprise Focus to the IT Infrastructure and Support Services• Computing• Storage• Backups• Monitoring• Enterprise Service Bus• Capacity Management/Utilization

2. Managed Services• Cloud Computing• Systems Administration (COSS)• Information Assurance• Application Support• 24x7 Data Center Watch

OSC Core TechnologiesApplication Support

• ~7000 Tickets Monthly• >95% Customer Satisfaction

Information Assurance• Certification & Accreditation• DR Coordination• Configuration Management • Virus Scanning

Other Enterprise IT services: • WAN Support, • Enterprise Service Bus

Apr 19, 2023

OSC Core TechnologiesEnterprise Computing

• Provisions Blade Servers And Virtual Servers In A Highly Available (HA) Environment

Enterprise Storage • Shared Storage Area Network (3PAR SAN) Environment Delivers Centralized, Highly

Available Disk Storage Via A Fiber Channel SAN

System Monitoring • Automated Monitoring Of Servers, Applications, And Services• 24x7 Monitoring ; Notify Appropriate Personnel To Drive Quality Of Service (QOS)

Centralized Operating System Administration• Enterprise Management Tool (BladeLogic)• One approach to Security/Patch management• Common OS image for consistent performance/Security• Rapid Vulnerability Assessment

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• Enterprise infrastructure & application toolsets– Production SOA / ET– SharePoint– Source Code (TFS/Collabnet)– Rational ClearQuest– Application Test Tools (IBM Rational)– Host Based Security System (HBSS )– Rogue System Detection– Workstation Image Lab– Virus Scanning– Enterprise Service Bus– BMC Remedy Implementation (Service Catalog)

OSC Core Technologies

Path Towards Cloud ComputingConventional Server

2005 2006 20082007 2012 201320102009 2011 2014

Blade Server/VM

2009 Conventional Blades VM600 approx 426 95 COSS

Blade Servers

Cloud Computing

2015

Cloud Computing

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Networking (Data Center LAN)

• Network Engineering & Operations for large Data Center LAN

Scope– Designed/Deployed STIG Network– Security Zone Engineering– Firewall Design & Admin– Server Load Balancing– DHCP/DNS/NTP/FTP– DR Network

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24x7 Operational Watches

• Data Center Support, AMVER, and NVMC 24x7 Watches – operating under a single umbrella support function.

• Scope– Data Center Support

• Data Center Operations• Application & Infrastructure Monitoring• After Hours Application Help Desk Support

– National Vessel Movement Center• Supports Ship Arrival Notification System• Process Ship Arrivals, support National Security Mission

– AMVER• Global Voluntary SAR system• Monitor & Adjust tracks• Support SAR events

OSC Core Technologies Vehicles

Core Technologies Services (CTS) Contract• 8(a) competitive acquisition• Effective November 2010 (60 month PoP)• IDIQ Single Source Award• Expires October 2015

Application Support Services Task Order • Service Disabled Veteran-Owned Small Business Competition• Effective May 2013 (37 month PoP)• Expires March 2016

Information Assurance/Configuration Management Task Order• Competition under C4IT Service Center IDIQ contract• Effective April 2013 (38 month PoP)• Expires May 2016

Apr 19, 2023