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Operations Update
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What we will discuss today Operations responsibilities New Delivery System –
Certiport Console Changes to Candidate and
Test Center system (Portal) New MOS logo and
certificates
Certiport Authorized Partner Program (CAP -> CASP)
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Overview of Operations Customer Service Technical Support
Product reviews
On Boarding CATCs in NOAM
Sales Support NSS VL
Software Facing system ownership iQsystem (Console) Portal LMS
Beta program management Fulfillment Channel Partner program management and support
CAP Program
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CUSTOMER FACING SOFTWARE DELIVERY SYSTEM UPDATEiQsystem 8.0/Certiport Console
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What’s new ?
April 2013 (ENU) Brand new Test Candidate and
Organization Administrator user interface Consolidation of information like payment
method and settings Office 2013 support! iQsystem 8/Certiport Console still available for early adopters of MOS 2013 Via FTP download Win 7, .net4, Office 2013, sound card MOS 2010 support
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What will come July 2013 July 2013 (ENU)
Certiport Console mandatory for all CATCs
Planned additions: Legacy MOS (2003, 2007,
2010) LMS exams Offline (LMS & MOS 2013) WINDOWS 8 support
In-line localization – base version
Practice tests & courseware
Installation
Console only about 15Mb – Old iQsystem = 300Mb
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Desktop icon
Org Admin Inventory
Select
Select Program
Study, Practice, Certify
Confirm
Payment method
Test Candidate Menu
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Brief Summary of Certiport Console
Brand new interface ALL EXAMS found in one
location Off line and On line support Practice exams and access
to content links WINDOWS 8 support Significant reduction in
footprint
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Certificates
Old MOS certificate design
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Certificates
New MOS certificate design
• Exams delivered After March 22 2013• ON LINE certificates
will have new logo• June 31 2013
• Paper AND on line certificates will have new logo
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Certiport Authorized Partner Program 2013-2014
Update status Category Refinement
Review of Requirements and Benefits
Your Advisory Council input (CPAC)
CAP Communications Website Messaging CAP team
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CAP Program
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Certiport Partner Advisory Council 2012-2013 CPAC members
Craig Bewley (Prodigy - Chairperson)
Andrew Flood Richard Gordon (ICCentral) Pankaj Raj (India Cyberlearning) Nuccio Certo (Tesi Automazione)
Roberto Mosca Malcom Knox (CCI) Eduardo Valencia (ETC
Iberoamerica) Paulo Protasio
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Key CPAC Successes and Projects 2012-2013Project Details Successes and Status
Technology Leverage top partner input with new systems
CPAC and select CAP Partners part of Stage review
Marketing Development
CAPs need access to resources, including funds
New web site (MRL) available through CAP website.
New product decisions
Review with CAP Partners Process includes CAP review and input
CAP communication Improve communication tools to inform Partners
New CAP website re-launched in August 2012
Partner Appointment
Incumbent Partner should have right of first refusal
Policy enacted
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CAPS web site
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CAPS Calendar
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Effective communications
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Partner Training
Email your CAP representative [email protected]
Prove your skills! COAT test Level 2 test
Quick Reference Guide example:
• THANK YOU!• Neill Hopkins• Vice President, Global Operations• [email protected]
