oracle apps manual.pdf

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Disclaimer

The following is intended to outline our general product direction. It isintended for information purposes only, and may not be incorporated intoany contract. It is not a commitment to deliver any material, code, orfunctionality, and should not be relied upon in making purchasing decisions.

The development, release, and timing of any features or functionalitydescribed for Oracles products remains at the sole discretion of Oracle.

The information contained in these slides is intended for Oracle

PartnerNetwork member and authorized GKS partner use only. Theinformation contained herein is considered Oracle confidential and can beused only in connection with the potential licensing, distribution or

implementation of Oracle programs to end users by an authorized Oraclepartner, an authorized GKS partner, or Oracle.

Confidential Information


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Agenda

Welcome Global Knowledge Software

Market Opportunity / Value Proposition

UPK Solution Overview

Partner Resources / Next Steps Q&A


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Oracle | GKS Combination Results in

Comprehensive End-User Training Solution

Inventory Management

Activation Mediation

Learning Management Systems

Oracle eLearning

Oracle iLearning

Comprehensive Content Authoring

BusinessProcess Doc.

SystemProcess Doc.

(UPK) UserProductivity Kit

OracleTutor

PrebuiltContent

Service ProvisioningKnowledge Pathways

Learning Path / Content Configuration

OracleApplications


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Agenda


Market Opportunity / Value Proposition UPK Solution Overview



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Market Drivers

Upgrade CyclesCustomers invest in training and simulation tools during application upgrade cycles.Recent and planned upgrades of Siebel, E, E1 and EBS are driving demand

With next generation of applications (Fusion), customers expect the application to

provide a self-learning experience to the user, minimizing training costs

New application installations should include UPK to ensure rapid end user adoption of

the software applicationWedge applications or snipestrategy should look to UPK as a standard offering withthe new software

New installations

Changing Customer EnvironmentBusiness changes: Mergers & Acquisitions; Consolidation

Economic changes: Recession, Layoffs / Reduction in Force, Reduction in IT spend


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Market OpportunityImportant Issue to Customers Represents Large Opportunity Area

Significant problem that customers are trying to solve

High historical enterprise application deployment failure rates associatedwith ERP implementation hurdles

76% of end users have failing or sub-standard understanding of newsystems(Source: AMR Research, 2005)

End user adoption is the #1 reason for failed implementations(Source:Meta Group, 2003)

Significant customer base demonstrates the products success within

Oracle Applications 2,000+ Oracle Applications customers use the UPK product

Large Market Opportunity

Significant part of Oracle customer base yet to be penetrated

Oracle UPK Customer Base By Applications

EBS PSFTJDE E1 &

World SEBL Hyperion Agile Demantra G-Log GBU's Total

% of Install

Base

< 9% < 19% < 7% < 1% 0% 0% < 5% < 3% < 1% < 7%


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End User Adoption is #1 Post-Implementation

Problem

Source: TechRepubl ic Survey

Dont wait until after the rollout Address end user adoption at time of application purchase

Trained users are 5 times more productive


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Oracle UPK Value Proposition

Maximize ROI and mit igate risk through all phases of the project lifecycle

Faster recovery of upfront investment through accelerated adoption

Increase usage of enterprise applications through targeted learning

Reduce risk with single training platform for Oracle and non-Oracle applications

Drive user adoption and productivity

Accelerate user adoption through application training

Enhance user competency and compliance with multiple learning methods Increase user productivity with just in time support

Reduce Costs associated with software implementations

Rapidly create and deploy documentation, simulations, and performance support materialswith a single authoring session

Accelerate time to deployment with out-of-the box pre-built content on Oracle Apps Reduce help desk costs with in-application performance support

!!


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Lack of User Adoption of Existing Applications

New Enterprise Application Rollout or Upgrade

What to Look For

Compelling Eventis key identifierGet in project early to provide full value for the software ownership lifecycleDont let user adoption be #1 post-implementation problem

Pre-built content increases productivityMultiple learning methods address intergenerational diversity and how peoplewant to learn

Changing Company EnvironmentIn cost cutting environments, UPK has been demonstrated to lower usertraining costs in implementationsFor mergers and consolidations, UPK increases user adoption

Non-Standard Method for Creating Training Materials

Organizations using PowerPoint, Word or other methods can benefit fromsingle, standard training solution across the enterprise

4


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Value Proposition for all Partners

Provide a complete solution - from process flows to business procedures to systemtraining that accelerates customer implementation timelines and ROI

Provide just-in-time, web-based training support for users of any enterprise application

Drive additional revenue in Oracle ERP (EBS, JDE, PeopleSoft), 3rd-party ERP (SAP,

Lawson, Infor, Microsoft Dynamics), mixed applications, and greenfield dealsIncrease customer success and retention through enhanced value realization

Provide solution which supports customer requirements in this challenging economicenvironment

Oracle UPK Opportunities by Partner Type

ISVs & PlatformProviders

Leverage as a training tool for Oracle,your own, or other 3rd-party products

License UPK to build content forresale with your software solution

Become a reseller of UPK and sellinto Oracle and non Oracle applications

Resellers Increase resale revenue beyondapplications

Support surroundsales strategy

Extend into significant Oracle Apps

customer base portion not yetpenetrated

System Integrators

Maximize project ROI; mitigate risk

Extend value as a key influencer andleverage the product to sell into Oracleand non Oracle applications projects

Increase revenue in businessprocess/change management projects

Increase customer satisfaction &retention


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Agenda





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End User Adoption Is Key to Value Realization

Effective user adoption isthe primary determinant ofthe success of a projectimplementation

Source: Neochange


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Oracle Offers Complete User Adoption Solution

Inventory Management

Activation Mediation

Learning Management Systems

Oracle eLearning

Oracle iLearning



SystemProcess Doc.

OracleTutor

PrebuiltContent


OracleApplications


Knowledge Pathways


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User Productivity Kit Professional

Transactional Content Authoring

SystemProcess Doc.



Knowledge Pathways


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Productive Day ONE!



SystemProcess Doc.


OracleTutor

PrebuiltContent

OracleApplications


Knowledge Pathways

The right tools and a proven method


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Important to Address User Adoption Early

Develop User

Documentation YES

NO

Develop

Future State

Model

ProductionTransitionConstructionElaborationInception

Dont wait until the end

Solution

Workshop

be Productive Day ONE!


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Provide Value Throughout the Project LifecycleBe Productive Day ONE!


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Productive Day ONE!

Tutor Business flows, policies, and procedures definingwhere Applications support the business process

Role or process based access to policies andprocedures integrated with UPKs transactional

training

People to People

People to System

User Productivity Kit Professional Interactive online & paper based outputs Pre & post go live applications training

In-application performance support

Learning path creation

Employees key go-live question:

How do I do my job using these new Applications?


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Large Library of Prebuilt Content for Oracles

Applications Jumpstart Content Creation

UPK Content for EBS R12 31 modules on the price list covering Financials, HR, Procurement, SCM-Distribution, SCM-Manufacturing and

Applications Technology

22 modules in production now for R12.1 adding to HR, Procurement, Projects, SCM-Distribution, SCM-Manufacturing, and now covering SCM-Planning and CRM

There will be 53 modules for EBS R12.1 UPK Content for PSFT Enterprise (8.8, 8.9, and 9.0)

39 modules on the price list covering HRMS, Financials/ESA, EPM Financials/ESA, Supply Chain, Portals, andCampus Solutions

UPK Content for J DE Enterprise One (8.9, 8.11, 8.12)

10 modules on the price list covering Financials, HR, Mfg, and Supply Chain UPK Content for J DE World (A9.1)

15 modules on the price list covering Financials, HR, and Manufacturing

UPK Content for Siebel (8.0.0.2) 7 modules on the price list covering Marketing, Sales, Loyalty, Service,

Territory Management, Customer Data Integration, and Fundamentals

Tutor Content for AppsUnlimited Hundreds of model business flows, policies and procedures covering Financials, Human Resources, Projects,

Manufacturing, Order Management, Inventory, Sales and more

Business Flow

Procedure

TransactionSimulation


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UPK Roadmap for Oracle Applications

Expanded development of application-specific content for additionalOracle solutions

Agile

J DE World

Hyperion

The non-embedded help tools delivered with Fusion Applications

Sunsetting SimBuilder


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Successful Deployments Across Verticals

Retail &ServicesManufacturing& Processing Healthcare &PharmaceuticalFinancial Communications Public Sector


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Applications Pricing - UPK, UPK Pro, and Tutor

Products are available on thefollowing Oracle GlobalComponent price lists:

Oracle E-Business Suite Applications Price ListPeopleSoft Enterprise Applications Price List

J D Edwards Applications Price List

Siebel Applications Price List

License Metric Remain Unchanged:UPK Developer | UPK User | UPK Employee

***When UPK pre-built content is licensed,

customer is required to license at least oneUPK Developer (UPK or UPK Pro) and their

audience (Named Users or All Employees)

A d


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Agenda





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WW A&C ManagedHigh-touch sales and enablementCustom programs and offeringsJ oint solution development

Enabling The Partner Ecosystem

Top Strategic Partners(20)

Low Volume Small Partners

(16,000)Small VARs, ISVs, Remarketers,

WW A&C ManagedLow-touch, online enablementOPN IC Engagement

Velocity salesLeverage VADs for increased

penetration

Traditional Oracle Partners

(3,000)

Regional Resellers, SIs, ISVs

Managed by Regional A&CLocal relationship developmentJ oint events, OPN DaysLeverage deep customer relationshipsKey triangulation targets

FY09 O l P t i M d l


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FY09 Oracle Partnering Model

Next Steps


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Next StepsAccess the OPN Portal at partner.oracle.com

Login to OPN

Or Join OPN today

Click OPN

Program to discoverOPNs education,development,support, sales, andmarketing benefitsand resources

Enter a KnowledgeZone for productinfo - connect andcollaborate withpeers - participate in

social networksIf you havequestions, ContactOPN

Do You Have an Active Agreement with GKS?


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Do You Have an Active Agreement with GKS?Streamline Migration of Your Business to Oracle

New to OPN, or an existing member?Accelerate the migration of your GKSbusiness to OPN

The Termination Addendum to the Oracle

PartnerNetwork Agreement provides forthe termination of your legacyagreement(s) with GKS

Facilitates an expedited path to

migrate your GKS business to OPN andassociated agreements

simplifies your Oracle relationship to one setof terms, documents and processes

allows us to focus on maintaining andgrowing your existing revenue

For more information, contact your Oraclerepresentative or the OPN InteractionCenter (partner.oracle.com > contact us)

Next Steps


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Next StepsWhere Can I Find UPK Resources? And New Opportunities?

The Engage with Oracle page contains ProductFocus Areas and Initiatives9My Company Initiatives section lists only the initiatives a

partner is approved to access

Next Steps


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Product Focus Area:

Enablement resources forpartners to sell UPK

Product info

News & Information

Specialized Product &Sales Training / Education

Development & SupportMarketing

Sales

Facilitates successfulsales, deployments &delivery of a completesolution

Allows ISVs and others touse UPK to manage theirown products

9 Customers can searchSolutions Catalog by Product

Focus = valuable exposureand lead generation forpartners

Next StepsJoin an Applications Product Focus Area

Partner Training


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g

Sales Readiness: Demystifying User Productivity Kit (UPK)

GKS Courses now available through Oracle UniversityOracle Universi ty Website at http:education.oracle.com

Course Title Medium Duration

Knowledge Pathways Ed 1 inClass 2 Days

Knowledge Pathways (Hosted) PRV inClass 2 Days

Knowledge Pathways Ed 1 LWC Live WebClass 2 Days

UPK Professional Accelerated Ed 1 inClass 5 Days

UPK Professional Accelerated (Hosted) inClass 5 Days

UPK Professional Accelerated Ed 1 LWC Live WebClass 5 Days

UPK Developer Rel 3.1 Ed 1 inClass 4 Days

UPK Developer Rel 3.1 Ed 1 LWC Live WebClass 4 Days

UPK Developer Rel 3.1 (Hosted) PRV inClass 4 Days

UPK Developer Upgrade Rel 3.1 inClass 2 Days

UPK Developer Upgrade Rel 3.1 (Hosted) PRV inClass 2 Days

UPK Developer Upgrade Rel 3.1 Ed 1 LWC Live WebClass 2 Days

http://ilearning.oracle.com/ilearn/en/learner/jsp/rco_details_find.jsp?srchfor=1&rcoid=231065007

Additional Sales, Pre-Sales Courses & Guided Learning Paths coming soon

Additional UPK Resources
http://ilearning.oracle.com/ilearn/en/learner/jsp/rco_details_find.jsp?srchfor=1&rcoid=231065007http://ilearning.oracle.com/ilearn/en/learner/jsp/rco_details_find.jsp?srchfor=1&rcoid=231065007


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Additional UPK Resources

UPK and Tutor reference collateral http://www.oracle.com/applications/tutor/tutor-upk-index.html

Oracle Customer Successes http://www.oracle.com/customers/index.html

Submit Your Customer Reference

Partner submission tool on the OPN portalhttp://www.oracle.com/partners/market/promote/global/suc_overview.html

What You Can Do
http://www.oracle.com/applications/tutor/tutor-upk-index.htmlhttp://www.oracle.com/customers/index.htmlhttp://www.oracle.com/partners/market/promote/global/suc_overview.htmlhttp://www.oracle.com/partners/market/promote/global/suc_overview.htmlhttp://www.oracle.com/partners/market/promote/global/suc_overview.htmlhttp://www.oracle.com/partners/market/promote/global/suc_overview.htmlhttp://www.oracle.com/customers/index.htmlhttp://www.oracle.com/applications/tutor/tutor-upk-index.html


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What You Can DoCapitalizing on the Opportunity

Drive additional revenue in applications deals; leverage UPK

as a training tool for Oracle, your own, or other 3rd-party

products

3

Begin building sales readiness and/or delivery capabili ties

uti lizing OPN and Oracle University

9 Use the UPK/GKS Partner Sales Playbook to help you plan

2

Get started with OPN (if you have not already)

9Join an Applications Product Focus Area1

Use UPK and Tutor collateral, references, events, podcasts,

with your customers and prospects

4

Questions


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Questions


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Documents

oracle apps manual.pdf