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Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Oracle Rapid Offer Design & Order Delivery 7.3.5(RODOD)RODOD Reference Solution Data Overview
Pramit SaxenaPrincipal Product ManagerOracle Communications Global Business UnitOctober, 2017
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Topics
2
What is the RODOD Reference Solution Data?
Commercial Offer Design Data
Customer Order Fulfillment Design Data
Sample Runtime Data
1
2
3
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Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Topics
What is RODOD Reference Solution Data?
Commercial Offer Design Data
Customer Order Fulfillment Design Data
Sample Runtime Data
1
2
3
3
4
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
What is the RODOD Reference Solution?
Generally Available
Applications
Installation Scripts &
Configuration
Reference Examples &
Best Practices
RODOD Reference Solution
4
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
• Offer Design data
– Sample product catalogues for Broadband, Mobile, and VoIP domains
– Reusable commercial offers, bundles and products defined based on RODOD best practices
• Customer Order Fulfillment Design data
• Sample accounts and account hierarchies
What is RODOD Reference Solution Data?
5
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
• Test RODOD Use Cases– New Order
– Change Order
– Suspend Order
– Resume Order
– Disconnect Order
– Revision Order
– Follow-On Order
– Trouble-Ticketing
– Charging
– Agent Assisted Billing Care
• Try RODOD Features
– Family Share Plan
– Corporate Share Plan
– Bill Info Hierarchy
– Siebel Open UI Bulk On-boarding
– Legal Hierarchy Groups
– Corporate Account Hierarchy
– Payment on Order
Using RODOD Reference Solution Data
6
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
RODOD Reference Solution Data – Various Uses
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Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
• Billing and Revenue Management (BRM)
– Pricing Design Center (PDC)
– Elastic Charging Engine (ECE) <if RMS RI installed>
• Siebel CRM
• AIA for Comms Order-to Cash PIP
• Design Studio – OSM Order-to-Activate cartridges
Web Mobile Partner Social Call Center Retail
E-BillingRetailService CloudWeb Commerce
Order Capture – Service – Knowledge Mgmt – Decisioning
Central Order Management Rate - Charge - Bill
Service Order Management
Inventory Activation
UIM
OSM BRM
OSM
CustomerData Mgmt.
Customer Hub
EnterpriseProductCatalog
Product Hub
UnifiedFulfillment
Design
Design Studio
WFM
EBS/Siebel
AIA - FPAIA
AIA AIA
AIA
AIA
AIA
AIA
AIA
Siebel CRM
ASAPSCM
EBS
Project Mgmt.
EBS
RODOD Applications with Reference Data
8
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Topics
What is the RODOD Reference Solution Data?
Commercial Offer Design Data
Customer Order Fulfillment Design Data
Sample Runtime Data
1
2
3
9
4
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Commercial Offer Design Data for RODOD
10
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Pricing Data – PDC, BRM & ECE
• Setup Components
• Simple Product Offerings
11
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PDC/BRM Setup Components
• Setup Components
– Services
– Events
– Ratable Usage Metrics (RUMs)
– Service-Event Map
– Balance Elements
– General Ledger IDs (GLIDs)
12
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
PDC Pricing Data
• Charge Offers
• Discount Offers
• Chargeshare Offers
13
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Product Offering Terminology
PDC
• Charge Offer/Charges
• Discount Offer/Discounts
• Charge Share Offer
BRM
• Product/Rate Plans
• Discount/Discount Models
• Charge Share
Siebel CRM
• Product
• Billing Type: Subscription or Item
• Product
• Billing Type: Discount
• Product
• Billing Type: Sponsorship
14
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Product Synchronization from BRM to Siebel CRM
15
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Syncing Product with Multiple Pricing Events
• A Product with multiple pricing events translates to a complex product with one or more simple child products
16
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Siebel CRM Product Enrichment Data
• Product Attributes
• Product Classes
• Bundles
• Promotions
• Promotion Groups
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Product Attributes and Product Classes
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Bundles, Service Bundles, and Promotions
• Bundles
• Service Bundles
– Simple Service Bundles
• Promotions
19
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• Offerings that group together existing contracts, assets, or services for shared benefits
• Demonstrated in TOI recordings:
– B2C Family Mobile Share Plan
– B2B Corporate Share Plan
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Promotion Groups
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Topics
What is the RODOD Reference Solution Data?
Commercial Offer Design Data
Customer Order Fulfillment Design Data
Sample Runtime Data
1
2
3
21
4
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Customer Order Fulfillment Design Data
• OSM Conceptual Model
– Specification Mappings
– Fulfillment Patterns
– Model drives:• Orchestrate Customer Order
• Calculate Service Order (CSO)
22
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
• OSM Conceptual Model
– Specification Mappings
– Fulfillment Patterns
– Model drives:• Orchestrate Customer Order
• Calculate Service Order (CSO)
Customer Order Fulfillment Design Data
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Orchestrate Customer Order Design Data
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Orchestrate Customer Order Example
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Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Calculate Service Order (CSO) Design Data
- Access Technology- Download Speed- Upload Speed
- AAA Account
- Max Number of Accounts
- AAA Account- Technology- Download Speed- Upload Speed
- Max Number of Accounts
26
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Calculate Service Order Example
27
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Topics
What is the RODOD Reference Solution Data?
Commercial Offer Design Data
Customer Order Fulfillment Design Data
Sample Runtime Data
1
2
3
28
4
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
• Account data loaded automatically in the unattended RODOD installation
• Includes Accounts, Addresses, Contacts, and Billing Profiles
• Create and run Siebel CRM orders out-of-the-box
• Functional TOIs that use account hierarchies:– Family Share Plan– Corporate Share Plan– Bill Info Hierarchy– Legal Hierarchy Groups– Corporate Account Hierarchy– Payment on Order
Sample Accounts
29
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
• Spreadsheet of phone numbers used in Functional TOI: B2B Bulk and Large Orders
• Demonstrates new “drag and drop” capability to bulk on-board employees to a corporate account
Phone Numbers for Siebel Open UI Bulk On-boarding Demo
30
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |
Next Steps
• Review the recorded version of this presentation – Oracle RODOD Reference Solution Data Overview
• Review RODOD use cases in the RODOD Reference Solution User Guide
• Watch Transfer of Information (TOI) Presentations to learn more about end to end features enabled by AIA for Communications
– Use your Oracle SSO to login to http://ilearning.oracle.com
– Navigate to: Product Courses > Industry Solutions > Communications > Business Support Systems > Application Integration Architecture for Comms
• Try-out RODOD features based on the User Guide and TOI recordings
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